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Browse by section to quickly find information about your NissanConnectSM system, or refer to your Nissan owner's manual for more details.
NissanConnectSM is an integrated audio, navigation[*], and communication system that connects with your smartphone to enhance your driving experience, and help minimize distractions. Controlled through a dash-mounted, centrally located screen, NissanConnectSM is available with hands-free calling and texting, streaming audio, navigation, a collection of popular smartphone apps, and lots more.NissanConnectSM Overview NissanConnectSM Features & Vehicles
Yes, you can try our interactive simulators to find out how easy-to-use NissanConnectSM really is.NissanConnectSM Simulators
NissanConnectSM with Mobile Apps appears on your vehicle's display screen, making it easy and convenient to operate. You'll now be able to more easily enjoy your apps on the go, and in the car.
Voice recognition is available on certain NissanConnectSM systems. Some of the apps and features enable voice recognition, while others read out app data using text to speech.Voice Recognition
Check your app store to make sure you have the latest version.
Just like a phone call, text messaging is handled via Bluetooth®. The vehicle acts as a gateway to the device, so any text that is sent or received stays on the device.Bluetooth® Hands-Free Phone System
NissanConnectSM with Mobile Apps is currently available for Apple and Android® operating systems.NissanConnectSM Terms & Conditions
Visit nissan.navigation.com/faq to purchase your Nissan navigation system update
To create your NissanConnectSM account, you'll need a corresponding Nissan Owner Portal account. Your Username and Password will be used to log in to the NissanConnectSM companion app. To complete your Owner Portal registration, you'll need to have your VIN handy.NissanConnectSM Login & Registration
Enrolling is quick, and easy. Just install the NissanConnectSM App, create your account, and—depending on your phone and system—either pair your smartphone to the vehicle, or plug in using the USB cable. [*] You'll be able to customize apps and services to your liking.Nissan Owner's Login & Registration
NissanConnectSM requires separate enrollment and registration processes, so you'll still need to create your account.
You can create your NissanConnectSM with Mobile Apps account directly through the NissanConnectSM App, or through the Nissan Owner Portal at Owners.NissanUSA.com.
Yes, NissanConnectSM with Mobile Apps relies on your smartphone data plan to access the content and services that the apps you use require. Standard data rates will apply.
It will need to be connected via USB cable to play music stored on your device. [*] Additionally, if your NissanConnectSM system is equipped with navigation, your iPhone® must be tethered to download and use NissanConnectSM in your vehicle.
Due to the changing versions of the operating system, please reference NissanUSA.com/Bluetooth for full compatibility.
For a list of compatible smartphones, please visit NissanUSA.com/Bluetooth.
I’m experiencing problems connecting the NissanConnectSM App with my vehicle’s non-navigation audio system while connected via Bluetooth®. What can I do?
I’m experiencing problems connecting the NissanConnectSM App with my vehicle’s navigation audio system while connected via Bluetooth®. What can I do?
Text Messaging Assistant requires a compatible smartphone - please see NissanUSA.com/Bluetooth for compatibility. "Send Text" capability is currently only enabled for compatible Android® phones. Compatible iPhone® and Android® phones can use Bluetooth® text-to-voice technology to have texts read out loud.Bluetooth® Hands-Free Phone System
After the initial connection of the iPhone®, find your vehicle’s Bluetooth® name (e.g. My Murano) under the Bluetooth® option in the Settings menu on your iPhone. Selecting the (i) icon will display an option for "Show Notifications". Turn this ON. Disconnect and reconnect the iPhone with the vehicle by either turning Bluetooth® off and on again on your phone or turning the power off and on again on your phone. Incoming text messages should now be received by the vehicle.
Please refer to NissanUSA.com/Bluetooth to determine if your Android® smartphone is compatible with this service. If it is compatible, we recommend the following: after pairing your Android®, a pop up message for "MAP request" may display. Make sure you check the "Don’t ask again" box and press "OK". You may also see a pop up message for "Contacts request" for phonebook access. Allow access to enable Text Messaging Assistant.
Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.
No, the keyboard is locked out while driving for safety. However, you can use voice response and customizable pre-loaded responses.
The list of currently available apps can be viewed in the 'Manage My Apps' section of the NissanConnectSM web portal or NissanConnectSM App. For a list of apps compatible with your specific vehicle model, model year, and head unit see the Package Specs section of the NissanConnectSM website.
Certain NissanConnectSM systems offer Premium apps that you can subscribe to, at an additional cost. When Premium apps are available, they will be displayed in the 'Manage My Apps' section of the NissanConnectSM Web Portal, and in the NissanConnectSM App.
The 'Manage My Apps' section of the NissanConnectSM Web Portal, and the NissanConnectSM companion app will display a smartphone icon next to any apps that need to be downloaded from your app store.Nissan Owner's Portal
Yes, all NissanConnectSM Mobile Apps are available while the vehicle is in motion, but certain functions may be limited to prevent driver distractions. Keyboard entry, for example, is only available when the vehicle is stationary.
Location-based apps will not be available on vehicles without NAV. Apps with POI functionality—such as Facebook—will still be available, but the POI component of that app will not work. [*]
Your vehicle will show the 50 most recent destinations sent via Google® Send-to-Car. If you have more than 50 destinations, the oldest will drop off as new destinations are sent to your vehicle.Google® Send-to-Car
Yes. Customers who buy or lease a new Nissan equipped with SiriusXM® can receive a free 3-month trial to the XM All Access package. With this package you'll enjoy over 150 channels in your Nissan, plus over 160 channels on your computer, smartphone, or tablet with SiriusXM® Internet Radio. [*]SiriusXM® Satellite Radio
The NissanConnectSM system will not access personal information stored on your smartphone, such as the address book.
No personal billing information is stored in your NissanConnectSM system.
It temporarily stores session information, but removes the data the next time you log in to your NissanConnectSM system.
Please visit NissanUSA.com/global/privacy.
When using Voice Search through some of the NissanConnectSM Mobile Apps compatible apps, it is possible that the system may capture a conversation between the driver and the passenger while attempting to capture a command. However, this is only when the Voice Recognition technology is active. The recordings are used for quality purposes only.Voice Recognition
NissanConnectSM Services powered by SiriusXM® is a new feature for Nissan owners that enables them to access information, stay connected to their vehicle and get assistance when it’s needed.
For model availability see NissanUSA.com/Connect
From the Settings menu, tap Edit Home Screen. Choose an icon to remove by tapping the "X" and then tap the empty space for a list of menu options. The NissanConnect Services icon is located in the Info menu.
From the vehicle main menu, tap Info on the bottom of the screen and select NissanConnect Services at the top right.
No additional equipment needs to be purchased or installed on vehicles that come equipped with NissanConnectSM Services powered by SiriusXM®. For model availability, visit NissanUSA.com/Connect
Customers can lock or unlock their vehicle from the NissanConnect Services Web Portal or Mobile App from any location. Sixty seconds after Remote Unlock is initiated, the vehicle's doors will automatically re-lock.Remote Door Lock/Unlock
The Remote Flash Lights feature lets you flash your NissanConnect Services vehicle's lights for about thirty seconds, using the NissanConnect Services Web Portal or Mobile App. A password or PIN is not required for this feature.Remote Sound Horn and Flash Lights
This service activates the vehicle's hazard lights and sounds the car alarm for around thirty seconds. A password or PIN is not required for this feature.
Remote Sound Horn may be subject to state or local noise regulations in the location of your vehicle.Remote Sound Horn and Flash Lights
Remote Engine Start/Stop allows customers to start and stop their vehicle's engine remotely from the NissanConnect Services Web Portal or Mobile App. The following conditions must be met for a vehicle to be started or stopped remotely:
Remote Engine Start/Stop may not be available on all vehicle models. Remote Engine Start/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle.
NissanConnect Services is available for use by subscribers in all fifty United States and Canada.
NissanConnect Services has more than twenty unique features, depending on the service package you select. All owners of new NissanConnect Services-equipped vehicles are eligible for enrollment in a trial subscription for six months from the date of purchase or lease that includes all features and services, after which a paid subscription is required.
Yes. Vehicle owners who purchase or lease an equipped new Nissan vehicle are eligible to enroll in a trial subscription Service Plan of NissanConnectSM Services powered by SiriusXM® for service for up to six months from the date of purchase or lease. To receive the trial subscription, customers must enroll in NissanConnect Services through the Nissan Owners Portal or NissanConnect Services Mobile App for iOS or Android. [*]
Yes. Vehicle Owners who purchase or lease an equipped pre-owned Nissan vehicle are eligible to enroll in a trial subscription Service Plan of NissanConnect Services Premium Plus for service for up to three months from the date the customer completes enrollment in NissanConnect Services. Customers can enroll in NissanConnect Services through the Nissan Owners Portal or NissanConnect Services Mobile App for iOS or Android.
Credit card information is not required to activate the trial offer. After expiration of the trial a paid subscription is required to continue services.
Customers can select from three package options to best suit their needs:
NissanConnect Services Basic - $11.99 per month
NissanConnect Services Premium - $19.99 per month
NissanConnect Services Premium Plus - $24.99 per month
Annual and multiyear plans are also available.
A cell phone or tablet is optional to use NissanConnectSM Services powered by SiriusXM®.
Customers can access NissanConnect Services from their vehicle, computer or mobile device 24 hours a day, seven days a week, 365 days a year with no limits on the amount of times or amount of features used (based on the features available in their package subscription).
Based on your notification preferences, an email and/or text will be sent to notify you if a remote command was not successful.
A Boundary Alert sets a geographical driving boundary that drivers need to "stay within" or "keep out" of. If the vehicle breaches boundaries when the Boundary Alert is active, an automated notification will be sent to the customer based on their notification preferences.Boundary Alert
Valet Alert allows customers to monitor their Nissan after they hand over the keys. If the vehicle leaves the 0.2 mile radius, an automated notification will be sent in accordance with notification preference settings. Customers can manage the Valet Alert feature via the Valet Alert button on the NissanConnectSM Services Web Portal or Mobile App.Valet Alert
A Curfew Alert allows customers to establish windows of time when their vehicle should not be active based on time of day and day of the week. If the vehicle is operated outside these specified times, the customer will receive a notification based on their notification preferences.Curfew Alert
A Speed Alert allows customers to establish parameters around the maximum speed they are comfortable with their vehicle being driven. Speed Alerts settings are selected by the customer and do not take into account established legal speed limits. If the maximum preferred speed is breached, the customer will receive a notification based on their notification settings.Speed Alert
Connected Search is a feature drivers can use from their vehicles that allows them to search for Points of Interest using the Internet, providing them with the most accurate and up-to-date Points of Interest information. Connected Search can be accessed through the NissanConnectSM Services menu in the vehicle, which is located on the Info screen.Connected Search
Assisted Search is a feature drivers can use from their vehicles that allows them to connect to a live operator to find Points of Interest. The operator can provide location information and send directions to the vehicle's navigation system. Assisted Search is accessed by touching the headset icon on the menu screen or navigating to the NissanConnectSM Services menu in the vehicle (located in the Info screen) and choosing "Connect to Voice Menu." Drivers can then follow the prompts to access Assisted Search.Assisted Search
Destination Download is accessed from the NissanConnectSM Services web portal or mobile app. Customers can search for various Points of Interest and then send them directly to their vehicle's navigation system. Destination information is then accessed by choosing the "All Information Feeds" button on the NissanConnectSM Services Menu (located in the Info screen).Destination Download
Journey Planner allows drivers to map out road trips with multiple waypoints and send them to their vehicle's navigation system. Customers can create Journey Planner routes from the NissanConnectSM Services web portal. Journey Planner destination information is then accessed by choosing the "All Information Feeds" button on the NissanConnectSM Services Menu (located in the Info screen).Journey Planner
The NissanConnect Services basic package contains the following features: Automatic Collision Notification, Emergency Calling, Roadside Assistance Service, Stolen Vehicle Locator, In-Vehicle Messaging, Alarm Notification, Maintenance Alert/Reminder and Vehicle Diagnostics/Health Report.
NissanConnectSM Services Premium offers everything you find in the NissanConnectSM Services package in addition to Remote Door Lock, Remote Door Unlock, Remote Start*, Remote Sound Horn/Flash Lights, Remote Flash Lights, Boundary Alert, Valet Alert, Curfew Alert, and Speed Alert. *Remote Start is not available on all vehicle models.
NissanConnect Services Premium Plus offers everything you get with the NissanConnect Services Premium package in addition to Send to Car, Connected Search, Assisted Search, Destination Download and Journey Planner.Google® Send-To-Car
NissanConnect Services accepts most standard forms of payment including credit cards, debit cards, checks and money orders. If you elect to pay your bill by check or money order, or if you request an invoice there is a $2.00 invoice administration fee plus applicable taxes for each invoice rendered, except where prohibited.
Automatic Collision Notification is a service that generates an automatic connection from the car to the NissanConnectSM Services Emergency Response Center when the vehicle has been involved in an accident severe enough to deploy the airbags. A specially trained agent will assist in the dispatch of emergency services to the vehicle location if requested, or if the occupant is unresponsive.
Services, including Automatic Collision Notification, are dependent on an operational device in the vehicle, and GPS and cellular coverage.Automatic Collision Notification
If a customer is in a dangerous situation or in need of emergency services, the "SOS" button can be pushed to connect to a NissanConnectSM Services Emergency Response Center agent who will assist in the dispatch of emergency services to the vehicle location. Services, including Emergency Calling, are dependent on an operational device in the vehicle, and GPS and cellular coverage.Emergency Calling
If a customer is in need of Roadside Assistance, press the headset button on the navigation screen to connect to NissanConnectSM Services. Say "Roadside Assistance," and in moments you will be connected to a Roadside Agent who will be ready to dispatch roadside services to your vehicle location.
Services, including Roadside Assistance, are dependent on an operational device in the vehicle, and GPS and cellular coverage.Roadside Assistance Service
In the event that a customer's Nissan vehicle is stolen, the customer should first alert the local police and file a stolen vehicle police report. Then they can contact NissanConnect Services at 1-877-817-7620 with the police report information and request that the Stolen Vehicle Locator service be initiated on their vehicle. NissanConnect Services will cease tracking after 14 days, or as soon as the vehicle location is known. For the customer's safety, the vehicle location will only be reported to law enforcement authorities. Customers can contact NissanConnect Services to check the status of an existing Stolen Vehicle Locator service, request a new Stolen Vehicle Locator service, or request an extension to an existing Stolen Vehicle Locator service.Stolen Vehicle Locator
When the stolen vehicle's location becomes known, NissanConnectSM Services will immediately contact the law enforcement agency in the jurisdiction where the stolen vehicle has been located and advise the authorities of the vehicle location. The customer's contact information will be provided to the law enforcement agency so that the customer can be contacted once the authorities have successfully recovered the Nissan vehicle. The customer can also contact the police agency where they filed the police report at any time to check the status of the stolen vehicle report.Stolen Vehicle Locator
In-vehicle messaging notifies customers about scheduled maintenance appointments and important information about their vehicle like warranty alerts. Customers can also opt-in to receive promotional offers in their vehicle.Stolen Vehicle Locator
Customers will be notified if their Nissan vehicle security alarm has been triggered. Even if the customer is out of audible range of the alarm, a customer will be notified by email and/or text message, based on their notification preferences, if an alarm is triggered.Alarm Notification
Maintenance Alert notifies customers if a Malfunction Light Indicator has been triggered in their Nissan. An automated notification will be sent via email and/or text based on the customer's preferences.Maintenance Alert
The Vehicle Health Report keeps customers informed on the performance and general health of their vehicle based on their driving history. Customers can access a Vehicle Health Report from the NissanConnectSM Services Web Portal monthly.Vehicle Health Report
Based on a customer's Vehicle Health Report as well as mileage logged, customers will receive a Scheduled Maintenance Reminder to let them know their vehicle is due for service.
IMPORTANT FAQS REGARDING 2G CELLULAR NETWORK CHANGES AND IMPACT TO ACCESS TO NISSANCONNECT EV[*]
Like all devices, including vehicles, equipped to connect to a cellular network on the 2G access band, Nissan LEAF models with a 2G telematics control unit (TCU) will be unable to use or receive services from that device after 12/31/16. Without an upgrade to the TCU, NissanConnect EV features will not be available after that date and may be affected prior to that date depending upon AT&T’s proprietary decisions regarding shutting down their 2G network coverage.
2G means “Second Generation” and refers to digital cellular telephone technology; it is the name of a specific network that mobile telephone equipment uses to provide connectivity.
a. Nissan will contact affected customers directly; customers can contact Nissan LEAF Owner
Services at 1-877-664-2738 to verify if your vehicle is impacted. If you have a vehicle that has
navigation and is one of the model years listed below, your vehicle has a 2G TCU.
b. The following models are equipped with 2G TCUs:
i. Nissan LEAF: All model years 2011-2015 (SV & SL trims only),
• Model 2016 LEAF is not impacted
Nissan will communicate with affected customers with additional information regarding options for upgrading the TCU hardware in their vehicles once the hardware is readily available.
Pricing of the replacement TCU is not yet available, however Nissan plans to communicate the options for equipment upgrades for affected customers subscribed or wanting to subscribe to the NissanConnect EV telematics program.
AT&T will suspend new enrollments after June 30, 2016. If a Nissan LEAF with 2G equipment is purchased prior to June 30, 2016, the owner should be enrolled in NissanConnect EV on or prior to that date to ensure enrollment is able to be processed.
Once the 2G cellular network is discontinued, the TCU will no longer be able to access the NissanConnect EV telematics program features including Remote State of Charge and Climate Control.
The new TCU hardware will be equipped with the current 3G cellular network technology.
Nissan has studied how to integrate newer technology into your vehicle and developed solutions aimed at delivering a minimally invasive repair with the least inconvenience to customers. The 3G network is supported throughout the U.S. by AT&T and is expected to continue for years to come.
Nissan has learned that some customers may have received notification about the change in AT&T's cellular network in error. Only customers with a vehicle equipped with a Telematics Control Unit (TCU) designed to be compatible with the 2G cellular network supporting the NissanConnect EV program are impacted by this change. If you have a vehicle that has navigation and is one of the model years listed below, your vehicle has a 2G TCU. Customers can contact Nissan LEAF Owner Services at 1-877-664-2738 to verify if your vehicle is impacted.
The following Nissan LEAF models are equipped with 2G TCUs:
*Nissan LEAF: All model years 2011-2015 (SV & SL trims only)
This is a voluntary action. Nissan aims to support those clients interested in continuing the use of NissanConnect EV telematics program. No client is required to upgrade the TCU. As such, there would be no additional charge if the lessee elects not to upgrade the hardware.
On September 29, 2015, we rebranded CARWINGS to NissanConnect EV. NissanConnect EV replaced the CARWINGS name not only on the smartphone app, but on all communications regarding LEAF telematics. However, for the 2016 LEAF, the telematics icon on the vehicles navigation screen will read NissanConnect Services. Your LEAF is equipped with NissanConnect EV features, which are unique from the NissanConnect Services program.
No. You are only able to turn off push notifications through the NissanConnect EV app.
No. If you already registered in NissanConnect EV, you are automatically registered in NissanConnect with Mobile Apps
Your VIN is already associated to another account for some reason and will need to be fixed by Nissan. Call 1-877-NO-GAS-EV for assistance.
Charging stations automatically update every month. The vehicle will automatically check the NissanConnect EV Data Center for a map update at the beginning of every month or when a new home location is set.
100 mile by 100 mile square centered at your home location.
Yes, if the battery state of charge gets down to 4kWh, it will initiate an automatic update of a 18.75 mile by 18.75 mile square centered on your current location.
Automatic update is 100 mile by 100 mile square centered on your home location. Manual update can be used if you travel outside your home area and need to find a charging station.
18.75 mile by 18.75 mile square.
You can manually update the favorites in the car by doing the following.
Start charge request may fail due to any of the following reasons
Refresh/update request may fail due to any of the following reasons
Climate control on request may fail due to any of the following reasons
Climate control will turn off automatically due to any of the following reasons
No, climate control always sets automatically to approximately 77°F regardless of setting when you last drove the vehicle.
Climate control off request may fail due to any of the following reasons
The system is set to download automatically. You can change this setting by going into NissanConnect Services->NissanConnect Services Settings->Information Feed Setting->Download Automatically->Select Download Interval
Try the following steps
NOTE: You must be enrolled in NissanConnectEV to use this service.
You can manually update the favorites in the car by doing the following
No, quick charge can only be started by the quick charger, not the vehicle. Only trickle or normal charge can be started remotely using NissanConnect EV.
Manual update uses the same charging station map data as the automatic update. If you already have automatic update turned on and you request a manual update within your home area there will be no new information.
To add your car to your account:
To find your NissanConnect EV PIN visit https://owners.nissanusa.com/nowners/ and sign in
To send a location to your car:
All users who purchased their LEAF more than 3 years ago and are currently enrolled in NissanConnect EV subscriptions will be able to continue using the services at no charge until further notice. In the future, Nissan may charge for renewal of NissanConnect EV subscriptions. Customers would receive 90-day notice prior to any changes in subscription service charges.
Nissan is extending your NissanConnect EV subscription at this time as a courtesy for being gas-free.
You should have received an email from Nissan informing you of this.
If your NissanConnect EV subscription has currently reached the end of your complimentary subscription period, your NissanConnect EV subscription has been extended automatically.
Nissan will provide 90 days notice prior to NissanConnect EV becoming a paid service.
If Nissan decides to charge for the services, pricing will be determined at a later date and announced to NissanConnect EV subscribers 90 days prior to the change taking effect.
At this time, the extension only affects LEAF vehicles that are more than 3 years past their original sale date and whose complimentary subscription period has ended. If your NissanConnect EV subscription is extended, you will receive an email from Nissan with that information.
Have a question about NissanConnectSM?
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Call our NissanConnectSM customer support agents toll-free, Monday through Saturday, 8am to 12am Eastern Time.