Nissan Owners | Maintenance FAQ

At initial purchase, CARWINGS features in my Nissan LEAF are not working. How can I fix this?

Try the following steps

1.	Have you enrolled in CARWINGS?
	If not visit http://www.nissanusa.com/owners/ and click "CREATE ACCOUNT" to sign up.
2.	Have you entered your CARWINGS PIN and password to the vehicle?
	If not visit http://www.nissanusa.com/owners/ and sign in.
	Click "MANAGE ACCOUNT".
	Click "EDIT/ADD VEHICLE INFORMATION".
	Write down your CARWINGS PIN and CARWINGS Password (case sensitive).
	Turn on your Nissan LEAF.
	Accept terms and conditions in vehicle's navigation system (NAVI).
	Press "Menu" button on the console to the right of the touch screen.
	Touch "CARWINGS".
	Touch "CARWINGS Settings".
	Touch "Sign In" then enter your CARWINGS PIN and password (case sensitive).
	Touch "Send ID and password" then touch "Yes".
3.	Does vehicle display error "No Service" when "Send ID and password" is pressed?
	Check that the car is located in an area with a good AT&T wireless signal and try again.
	If vehicle still displays error "No Service" TCU may be turned off. Return to the dealer and request to check the TCU.
4.	Does vehicle display error "To use telematics service you need to create an account"?
	Most likely cause is incorrectly entering CARWINGS PIN or password.
	Try to enter CARWINGS PIN and Password again, be careful to avoid mistyping and use correct upper and lower case.
5.	Does vehicle display message "Account Activated"?
	Your CARWINGS services should now be functional.
	Close and reopen your browser then log back in to your owner portal account.

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Owner portal says "CARWINGS PIN and Vehicle Identification Number (VIN) do not match."

Try the following steps

1.	Make sure the VIN registered on the owner portal is the same vehicle you signed in with your CARWINGS PIN and password.
2.	If the VIN is correct attempt to sign in again.
	Click "MANAGE ACCOUNT" in the owner portal.
	Click "EDIT/ADD VEHICLE INFORMATION".
	Write down your CARWINGS PIN and CARWINGS Password (case sensitive).
	Turn on your Nissan LEAF.
	Accept terms and conditions in vehicle's navigation system (NAVI).
	Press "Menu" button on the console to the right of the touch screen.
	Touch "CARWINGS".
	Touch "CARWINGS Settings".
	Touch "Sign In" then enter your CARWINGS PIN and password (case sensitive).
	Touch "Send ID and password" then touch "Yes".
	Please wait while your account is activated. It should only take a few moments. Once completed, "Account Activated" message should appear.
	Close and reopen your browser then log back in to your owner portal account.

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When attempting to use CARWINGS features in the vehicle, the error "Please proceed to the Data Communications settings menu." is displayed.

Carrier has been manually changed to the incorrect setting.
Press the "MENU" button to the right of the NAVI screen in the car.
Touch "Settings".
Touch "Phone & CARWINGS".
Touch "Data Communication".
Touch "Select Carrier".
Then verify that "Automatic Setup" ON label is activated.

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When attempting to create my owner portal account I get an error that my VIN is associated with another account. How do I fix this?

Your VIN is already associated to another account for some reason and will need to be fixed by Nissan. Call 1-877-NO-GAS-EV for assistance.

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What user name and password do I use for the owner portal, smart phone app, and the vehicle?

Owner portal: use owner portal user name and password created during enrollment. If you pre-ordered your Nissan LEAF, this is the same as your Nissan LEAF pre-order account.

Smart phone app: use owner portal user name and password.

Vehicle: use CARWINGS PIN and password. Sign in only required at initial set-up.
To find your CARWINGS PIN and password visit http://www.nissanusa.com/owners/ and sign in.

Click "MANAGE ACCOUNT".
Click "EDIT/ADD VEHICLE INFORMATION".
Click your vehicle's nickname.

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When do charging stations automatically update on my map?

Charging stations automatically update every month. The vehicle will automatically check the Nissan CARWINGS Data Center for a map update at the beginning of every month or when a new home location is set.

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How large an area does the automatic charging station map update cover?

100 mile by 100 mile square centered at your home location.

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How do I turn on automatic charging station map updates?

In the vehicle press the zero emission button (lower right side next to NAVI screen).
Then touch CARWINGS.
Then touch CARWINGS Settings.
Then verify that "Auto-Update Stations" ON label is activated.
NOTE: You must be enrolled in CARWINGS to use this service.

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Is there any other time the car does automatic charging station map updates?

Yes, if the battery state of charge gets down to 4kWh, it will initiate an automatic update of a 18.75 mile by 18.75 mile square centered on your current location.

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Why does the car say no new charging stations available when I request a manual update?

Manual update uses the same charging station map data as the automatic update. If you already have automatic update turned on and you request a manual update within your home area there will be no new information.

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Why does the car have a manual update button if there is an automatic update built in?

Automatic update is 100 mile by 100 mile square centered on your home location. Manual update can be used if you travel outside your home area and need to find a charging station.

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How large an area does the manual charging station map update cover?

18.75 mile by 18.75 mile square.

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How do I manually update charging stations on my map?

In the vehicle, press the zero emission button (lower right side next to navi screen).
Then touch Update Stations.
Then select location (near current location, destination, home, location on map).

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How do I send a location to my car from Google?

Visit http://maps.google.com/maps.

Type the location you want to Send to Car in the search field.

Click "Search Maps".

In search results click "More" on the location you want to send to car.

Click "Send" in pop up menu.

Click "Car".

Select "Make:" NISSAN.

Enter you CARWINGS PIN in the "NISSAN CARWINGS account" field (Case sensitive).

To find your CARWINGS PIN visit http://www.nissanusa.com/owners/ and sign in.

Click "MANAGE ACCOUNT".

Click "EDIT/ADD VEHICLE INFORMATION".

Click "Send" on Google.

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In my car how do I route to a location sent from Google?

In the vehicle, press the zero emission button (lower right side next to NAVI screen).

Touch "CARWINGS".

Touch "All Information Feeds".

Touch "Google Maps".

Touch "1 Send to Car".

Wait while screen says "Connecting to Center".

Wait while screen says "Downloading Info".

Once the system begins to read destination and display on map touch "Pause".

Touch "New Dest." to set as destination.

or Touch "Add to Route" to set as waypoint.

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I am not receiving any notification emails. How do I fix this?

Log in to your owner portal account at http://www.nissanusa.com/owners/.

Click "VIEW LEAF STATUS".

Click "Change Notification Preferences".

In "CARWINGS Notifications" section, verify boxes are checked for E-mail next to notification types you would like to receive.

In "CARWINGS Notifications Contacts" section verify your email address is entered correctly.

Press "SAVE CHANGES" to save any updates you made.

Log in to your email account and check junk email folder and spam filter settings to confirm notification emails are not being blocked.

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I am not receiving "Charge Complete" notifications. How do I fix this?

First follow the steps under the "I Am Not Getting any Notification E-mails" question.
Next, go to the vehicle and press the zero emission button (lower right side next to navi screen).
	Touch "CARWINGS".
	Touch "CARWINGS Settings".
	Touch "Charging Messages".
	Verify that "Send Charging Status to Data Center" ON label is activated.

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I am not receiving "Plug-in Reminder" notifications. How do I fix this?

First follow the steps under the "I Am Not Getting any Notification E-mails" question.
Next, go to the vehicle and press the zero emission button (lower right side next to navi screen).
	Touch "CARWINGS".
	Touch "CARWINGS Settings".
	Touch "Charging Messages".
	Verify that "Send unplugged status to Data Center" ON label is activated.
	Verify "Time Delay for Unplugged Messages" is set to your preference.
	Touch "Saved locations for unplugged messages" and verify locations were you would like to receive plug in reminders are saved.

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How to I send multiple routes to my car? Each time I send a new route it is overwriting the previous route.

Click the Launch CARWINGS button on the owner portal to open CARWINGS pop up window.
Click "Route Planner".
Click "Save Your Routes".
	Your previously saved routes are listed on the left.
	Click the white circle next to the route you want to send to the car.
	Click the green arrow on the right side under All Info. Feeds to send the route.
	Repeat steps to send up to 5 routes to your car.
Next, go to the vehicle and press the zero emission button (lower right side next to navi screen).
	Touch "CARWINGS".
	Touch "All Information Feeds".
	Touch "Route Planner".
	Touch the route you would like to set as new destination.

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After updating my favorite settings on the website it did not update in the car

You can manually update the favorites in the car by doing the following.
Go to the vehicle and press the zero emission button (lower right side next to navi screen).
	Touch "CARWINGS".
	Touch "CARWINGS Settings".
	Touch "Information Feed Setting".
	Touch "Edit Feed List".
	Touch "Update Feed List" then "Yes".
Favorites in the car will also be automatically updated once per day.

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Can I start quick charge from web site or smart phone app?

No, quick charge can only be started by the quick charger, not the vehicle. Only trickle or normal charge can be started remotely using CARWINGS.

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Why did start charge request fail?

Start charge request may fail due to any of the following reasons

1.	Trickle/normal cable unplugged.
2.	Power not available from charging station.
3.	Vehicle ignition is turned on.
4.	Poor cellular signal reception at vehicle's location.
5.	Vehicle ignition has not been turned on in 14 days or more.
6.	Vehicle may already be fully charged.

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Why did refresh/update request fail?

Refresh/update request may fail due to any of the following reasons
1.	Poor cellular signal reception at vehicle's location.
2.	Vehicle ignition has not been turned on in 14 days or more.

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Why did climate control on request fail?

Climate control on request may fail due to any of the following reasons
1.	Vehicle ignition is turned on.
2.	Poor cellular signal reception at vehicle's location.
3.	Vehicle ignition has not been turned on in 14 days or more
4.	Vehicle battery state of charge low

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When does climate control turn off automatically?

Climate control will turn off automatically due to any of the following reasons
1.	Quick charging stops.
2.	After 2 hours running on charger power when trickle/normal power connected.
3.	After 15 minutes running on battery power when trickle/normal power not connected.
4.	After 15 minutes running on battery power when quick charger connected but not charging.
5.	Charger power is lost or stopped.
6.	Charge cable is unplugged.
7.	Vehicle ignition is turned on.

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Can I set the climate control temperature in the vehicle from the web site or smart phone app?

No, climate control always sets automatically to approximately 77°F regardless of setting when you last drove the vehicle.

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Why did climate control off request fail?

Climate control off request may fail due to any of the following reasons
1.	Vehicle ignition is turned on.
2.	Poor cellular signal reception at vehicle's location.
3.	Vehicle ignition has not been turned on in 14 days or more.

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What are the classifications for regional rankings?

Platinum 80-100%
Gold 80-50%
Silver 50-20%
Bronze 20-0%

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Follow these steps to report an EV charging station that is not on the map in your Leaf navigation system.

1.	Visit NAVTEQ Map Reporter website: www.mapreporter.com OR visit access link via the Nissan Owner Portal website: www.nissanusa.com/owners
2.	When the map loads, it will display the city nearest to your current location, in this case Chicago: Double-click to zoom in to the location on the map where the missing EV POI is located. Click and drag to scroll the map if you need to. Continue to zoom in by double clicking until the grey zoom level indicator on the left indicates Detail.
3.	Left-click once on the road at the location where the EV POI is located. The road will change color and a pop-up balloon menu will appear.
4.	Click on other categories from the pop-up balloon menu. The following new panel will appear on the left side of the screen.
5.	Select Electric Vehicles from the pull-down list for “Select an item to change.”
6.	Select Add Charging Station from the pull-down list for “Report the issue”. A new set of fields will now appear in the middle of the panel.
7.	In the “About the station” section, select the connector type from the “Connector” pull-down list.
8.	Select the feed type from the “Feed type” pull-down list.
9.	Enter the number of connectors at the EV station in the “Qty” box.
10.	If known, check the boxes appropriate to EV station features. If you check the “Payment required” checkbox, the system will show additional checkboxes for the credit cards accepted.
11.	Enter any additional explanation or details not captured above in the “Additional details about your map report” box.
12.	Click the checkbox next to “Click for attach a screen view”. This will include with your report a screenshot of the current map view you are viewing. A thumbnail of the screenshot will appear just below the “Attach document or image” link.
13.	If desired, you may attach a document or picture to your map report by clicking the “Attach a document or image” link.
14.	Click the Browse button next to “”Your map system.” The following Navigation System Finder window will appear:
15.	Select Factory Installed In-vehicle from the “System type” pull-down menu that appears.
16.	Select Nissan from the “Manufacturer” pull-down list.
17.	Select Leaf from the “Model” pull-down list.
18.	Click the OK button below the window.
19.	If you want to receive updates on status of the resolution of this missing POI, enter your email address in the “Your E-mail address” box. Although it is not required, we recommend that you do so, so that you can receive email updates on the status of your map report.
20.	Check the terms of use box to agree to the terms of use. When you do, the completeness score at the bottom of the page will update to show the level of detail in your report.
21.	Click the Send Report button to submit your report.

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Why does my navigation say connecting and then start reading to me on its own?

The system is set to download automatically. You can change this setting by going into CARWINGS->CARWINGS Settings->Information Feed Setting->Download Automatically->Select Download Interval

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