The wireless features in your vehicle, including Over the Air Updates require use of your in-vehicle modem (if equipped). While Over the Air Updates are being made, some other wireless features may be unavailable or may require a wired connection. Please see FAQs for additional information.

NissanConnect Support

Make the most of our NissanConnect features and optimize your driving experience by checking out the FAQs on our NissanConnect Support page. Here are some of the most common customer questions.

  1. What is an Over the Air Update?

    In select equipped vehicles, Nissan offers wireless Over the Air Updates.  Over the air updates allow us to provide you with the most up to date experience for your Nissan vehicle, while giving you the added benefit of not having to make a trip to your local dealership.  Keep your system up to date by enabling Auto Updates in your System Menu and ensure that you’re up to date, while still allowing you to be on the go.

  2. What is included in an Over the Air update?

    Over the Air updates can include advances in technology, identified bug fixes, and more all while keeping you up to date, wirelessly.

  3. How do I set my vehicle up to receive Automatic Over the Air updates?

    If equipped with Over the Air update capability:

    1. Make sure that you’ve connected your vehicle to your password protected Wi-Fi network.
    2. From your NissanConnect System screen, press Menu
    3. Press Info
    4. Navigate to System Information
    5. Touch Software Update
    6. Under Update Method confirm that the screen says “Auto”

  4. How do I manually update my system using Over the Air updates?

    For most NissanConnect systems, you can access system updates manually by following the steps below:

    1. Make sure that you’ve connected your vehicle to your password protected Wi-Fi network.
    2. From your NissanConnect System screen, press Menu
    3. Press Info
    4. Navigate to System Information
    5. Touch Software Update
    6. Touch Start Software Update
    7. Touch Check for Updates.  If an update is available, please follow the instructions on your screen.  If there is no update available your screen will show a message stating “This software version is the latest version.”
    8. For an example, please view a walkthrough video here https://www.youtube.com/watch?v=5hN68wrQbhc

  5. I’m currently receiving an Over the Air Update, but when trying to connect to my Wireless Apple CarPlay, am unable to connect. How do I connect my Apple device while also continuing my Over the Air Update?

    The wireless features in your vehicle, including Wireless Apple CarPlay, Over the Air Updates, and Wi-Fi Hotspot require use of your in-vehicle modem (if equipped). In order to continue using the features of Apple CarPlay, while utilizing other wireless features of your vehicle such as Wi-Fi Hotspot and Over the Air Update, please connect your Apple device to the provided USB connection located in your center console.

NissanConnect Mobile App

NissanConnect features

Make the most of everything that NissanConnect has to offer. Check out our dedicated feature pages for more details.

2019 Nissan LEAF

System availability & compare

Want to find out exactly what features are available for the Nissan you desire? Compare our available NissanConnect systems to find the right one for you.