Initiating the service

Just contact us by calling 844-711-8100 with the police report details to initiate the service, and we’ll work with the authorities to locate your Nissan vehicle.

Available on

Wondering exactly what features are on each available NissanConnect system? View System Availability & Compare to make sure you get the features that matter most to you, including the remote features of NissanConnect® Services powered by SiriusXM® (if applicable).

NissanConnect Support

Make the most of our NissanConnect features and optimize your driving experience by checking out the FAQs on our NissanConnect Support page. Here are some of the most common customer questions.

  1. How do I get Started Using NissanConnect Services?

    If you purchased your vehicle new, you may have a trial available, but you will need to enroll to take advantage of the trial. It’s never been easier to get started, just choose an option and follow the steps below.  

    Ask your dealer to enroll you at your time of purchase OR

    Rather enroll on your own time? You can also find us on the app store.

    1. Download the MyNISSAN App.

    2. Login/Register for a MyNISSAN Owner Portal Account.

  2. How does Stolen Vehicle Locator work?

    Using sophisticated technology, The Stolen Vehicle Locator feature can help pinpoint your vehicle's location and assist police in recovering it, in the unfortunate event that it is ever stolen. 

    In the event your Nissan is stolen, you will need to first alert the local police and file a stolen vehicle police report. Next, call NissanConnect Services at 1-844-711-8100 with the police report number and request that the Stolen Vehicle Locator service be initiated on your vehicle. For your safety, when your vehicle has been located, the location will only be reported to law enforcement. 

    You can contact NissanConnect Services to check the status of an existing Stolen Vehicle Locator request, request an extension, or initiate a new request. NissanConnect Services will cease tracking after 14 days, or as soon as the vehicle location is known. Vehicles that have been reported stolen cannot be accessed through the MyNISSAN App or MyNISSAN Owner Portal.

    When the vehicle's location is known, NissanConnect Services will contact the law enforcement agency in the jurisdication where the vehicle has been located and advise authorities of its location. Your contact information will be provided to the law enforcement agency so that you can be notified after the vehicle has been successfully recovered. You can contact the local police at any time to check on the status of the stolen vehicle report. 

NissanConnect Mobile App

NissanConnect features

Make the most of everything that NissanConnect has to offer. Check out our dedicated feature pages for more details.

2019 Nissan LEAF

System availability & compare

Want to find out exactly what features are available for the Nissan you desire? Compare our available NissanConnect systems to find the right one for you.

Contact us

If you have additional questions regarding any of the NissanConnect products, you may be able to find the answer on our NissanConnect support page. If not, get in touch with us directly through one of the convenient methods below.

Live chat

Chat in real time with a NissanConnect Specialist, Monday through Saturday, 7:00 AM to 9:00 PM Central Time.


Email your NissanConnect questions to our team of Specialists.


Call our NissanConnect Specialists toll-free, Monday through Saturday, 7:00 AM to 9:00 PM Central Time.