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How do I get Started Using NissanConnect Services?
If you purchased your vehicle new, you may have a complimentary trial available, but you will need to enroll to take advantage of that trial. It’s never been easier to get started, just follow the steps below. 1. Just ask your dealer to enroll you. 2. Rather enroll on your own time? You can also find us on the app store. 3. Download the NissanConnect Services app. 4. Or Log in/register for a MyNISSAN Owner Portal Account.
What is Edition ONE Nissan Concierge?
Edition ONE Nissan Concierge is your personal concierge for a myriad of services, from restaurant suggestions and reservations to movie show times and sports scores or even general trivia answers. Available only with the 2019 Nissan Altima Edition ONE. You can contact your Edition ONE Nissan Concierge through the following methods: - Press the headset icon on the vehicle's display and say "Concierge". - Through the NissanConnect Services app. - Using the NissanConnect Services Skill with Amazon Alexa or Action for the Google Assistant. - SMS Text: 88635. - Phone: (888) 717-1411. - Email: firstname.lastname@example.org.
How do I subscribe to Edition ONE Nissan Concierge?
Edition ONE Nissan Concierge is included with an active trial or subscription to NIssanConnect Services for 2019 Altima Edition ONE owners. The device communicates through a cellular network. Connection and signal strength may vary and be limited by location. Always give your full attention to driving. Avoid operating IPA in such a way that you can be distracted during vehicle operation.
How does Edition ONE Nissan Concierge verify my identity?
Edition ONE Nissan Concierge requires enrollment in NissanConnect Services. Once enrolled, your phone number and vehicle VIN will be used to verify your identity. Requests can be made from the phone number on file and do not require a username/password or PIN.
What is Nissan Concierge?
Nissan Concierge is your personal concierge for a myriad of services, from restaurant suggestions and reservations to movie show times and sports scores or even general trivia answers. Available only with the 2020 Nissan TITAN with an active trial or subscription to NissanConnect Services Convenience package. You can contact your Nissan Concierge through the following methods: - Press the headset icon on the vehicle's display and say "Concierge". - Through the NissanConnect Services app. - Using the NissanConnect Services Skill with Amazon Alexa or Action for the Google Assistant. - SMS Text: 88635. - Phone: (888) 717-1411. - Email: email@example.com.
How do I subscribe to Nissan Concierge?
Nissan Concierge is included with an active trial or subscription to NissanConnect Services for 2020 TITAN owners. The device communicates through a cellular network. Connection and signal strength may vary and be limited by location. Always give your full attention to driving. Avoid operating in such a way that you can be distracted during vehicle operation.
How does Concierge verify my identity?
Nissan Concierge requires enrollment in NissanConnect Services. Once enrolled, your phone number and vehicle VIN will be used to verify your identity. Requests can be made from the phone number on file and do not require a username/password or PIN.
What is My Car Finder and how can I access it?
My Car Finder helps you find your parked Nissan vehicle from any location, at any time. The device communicates through a celluar network. Connection and signal strength may vary and be limited by location. To access My Car Finder, log in to the NissanConnect Services app or MyNISSAN Owner Portal. Your vehicle's GPS location will appear on the NissanConnect Services app and MyNissan Owner Portal map. As an added security measure, a PIN is required on the mobile app.
Will I be notified if remote commands are successful or unsuccessful?
You can be notified of the success or failure of Remote commands if you have downloaded the NissanConnect Services app and have enabled push notifications. You will also be shown the status of the command within the mobile app. If you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the Nissan Intelligent key before your vehicle will initiate Remote Engine Start/Stop commands.
What is Remote Door Lock/Unlock?
Remote Door Lock/Unlock allows you to remotely unlock or lock your Nissan's doors through the NissanConnect Services app or MyNISSAN Owner Portal from any location. If you forgot to lock your vehicle, or if you need to open it and don’t have the keys, you can send a remote request. The doors will automatically relock if a door has not been opened within a minute after a successful remote unlock request. If your vehicle is set to do so, If available in your vehicle, the doors will automatically relock if a door has not been opened within a minute after a successful remote unlock request. In order for the Remote Door Lock/Unlock command to be successful, your vehicle must meet the following criteria: - Engine must be off. - Doors must be closed. As an added security measure, A PIN is required before Remote Door Lock/Unlock feature can be used on the NissanConnect Services. app or MyNISSAN Owner Portal. Please secure your PIN appropriately and do not share it.
What is Remote Engine Start/Stop?
Remote Engine Start/Stop allows you to remotely start or stop your vehicle through the NissanConnect Services app or MyNISSAN Owner Portal. You can remotely start your vehicle before you leave home or work in advance to return it to a comfortable temperature. Remote Engine Start/Stop is not available on all models. Remote Engine Start/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally. Never leave the engine idling in the garage or other enclosed area. As an added security measure, A PIN is required before Remote Engine Start/Stop feature can be used on the NissanConnect Services app or MyNissan Owner Portal. Please secure your PIN appropriately and do not share it.
How does Remote Engine Start/Stop work?
When you start your vehicle with Remote Engine Start the engine will run for 10 minutes. After sending two Remote Engine Start commands from the NissanConnect Services app or Owners Portal or if you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the Nissan Intelligent Key before sending additional Remote Engine Start commands. The device communicates through a cellular network. Connection and signal strength may vary and be limited by location. If you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the Nissan Intelligent Key before sending additional Remote Engine Start commands. The following conditions must be met for your vehicle to be started remotely: - Vehicle doors must be closed and locked. - Hood must be closed. - Windows up. - Transmission must be in 'Park'. - Nissan Intelligent key must be outside of the vehicle. - Brake pedal cannot be depressed. Service not available on all models. Remote Engine Start/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally.
Can I cancel a Remote Engine Start/Stop command?
Yes, You can cancel a Remote Engine Start command once the engine has started. To send a cancel command, simply open the NissanConnect Services app or MyNISSAN Owner Portal to send a Remote Engine Stop command. Remote Engine Start/Stop is not available on all models. Remote Engine Start/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally.
What is Remote Horn and Lights?
Remote Horn and Lights allows you to remotely flash the headlights and sound the horn for approximately 15 seconds on your Nissan. It is most often used to help you locate your vehicle. There is an option to just use the flash lights mode. For a more discrete option, you can just flash the lights. In order for the Remote Horn & Lights command to be successful, your vehicle's engine must be off. Remote Horn & Lights may be subject to state or local regulations governing noise in the location of your vehicle. As an added security measure, A PIN is required before the Remote Horn & Lights feature can be used on the NissanConnect Services app or MyNISSAN Owner Portal. Please secure your PIN appropriately and do not share it.
Which NissanConnect Services features require a PIN?
As an added security measure, A PIN is required before the Parked Car Finder (app only), Remote Engine Start/Stop, Remote Horn and Lights, and Remote Door Lock/Unlock features can be used on the NissanConnect Services app or MyNISSAN Owner Portal. Please secure your PIN appropriately and do not share it.
Which NissanConnect Services features do not require a PIN?
A PIN is not required for information-only features like maintenance notifications, monitoring and alarm alerts, My Calendar, and destination search features. To access these information-only features, you must be signed in to the NissanConnect Services app or MyNISSAN Owner Portal.
I already have an account for the MyNISSAN Owner Portal. How do I add my vehicle to My Garage?
To add your Nissan to an existing MyNISSAN Owner Portalaccount via My Garage, you will need to have your VIN available. You can also add a vehicle to My Garage by logging in to the NissanConnect Services app using your existing MyNISSAN Owner Portal account credentials.
I already have an account for the MyNISSAN Owner Portal. How do I add my vehicle to my account?
To add your Nissan to an existing MyNISSAN Owner Portal , you will need to have your VIN available. You can also add a vehicle to your account by logging in to the NissanConnect Services app using your existing account credentials.
Can I change the email I used to sign up for the MyNISSAN Owner Portal account?
Yes, you can change your email address in your MyNISSAN Owner Portal account by clicking "Manage My Personal Info" and selecting "Update my Email ID/User ID". Please note, updating your MyNISSAN Owner Portalemail will not automatically update the email used for NissanConnect Services. To update your email and contact preferences, click the NissanConnect Services tab in the MyNISSAN Owner Portal, click on Manage Subscription and select Profile.
How can I access NissanConnect Services online from the MyNISSAN Owner Portal?
Log in to your MyNISSAN Owner Portal account, select the vehicle that you would like to view, then scroll down to the Connected Serivces section, then select "Manage Subscription" next to NissanConnect Services. NissanConnect Services tab, and then select the "Manage Subscription" link to access NissanConnect Services online.
Can I receive push notifications for the NissanConnect Services features on my compatible smartphone?
To enable push notifications on your device, download the NissanConnect Services app. If you have the NissanConnect Services app and are not receiving notifications, please check your device settings.
What are the features, pricing and packages included with NissanConnect Services for model year 2018 and newer Nissan LEAF's?
Feature availability depends on model/trim. To view a full list of features, visit https://www.nissanusa.com/connect/package-specs.
What are the features, pricing and packages and services included with NissanConnect Services?
Feature availability depends on model/trim. To view a full list of features, visit https://www.nissanusa.com/connect/package-specs. To view all packages and pricing, visit https://www.nissanusa.com/connect/features-app/system-requirements/nissan-connect-payment-options.html for more information.
What forms of payment are accepted for NissanConnect Services subscription?
A payment card is required for NissanConnect Services subscription after the end of your trial period. The following payment cards are accepted. • Visa®. • MasterCard®. • American Express®. • Discover®. • JCB. • Diners Club.
Where is NissanConnect Services available?
NissanConnect Services is available in the fifty United States for US subscribers.
Where is NissanConnect Services available?
NissanConnect Services is available in all Canadian provinces for Canadian subscribers.
Is a credit card required for the NissanConnect Services trial?
Credit card information is not required to activate your trial offer. After your trial expires, a paid subscription is required to continue services.
Which Nissan models come equipped with the NissanConnect Services?
For model availability see https://www.nissanusa.com/connect/package-specs.
Is there a trial for NissanConnect Services?
Yes. When you purchase or lease a new Nissan equipped with NissanConnect Services, you are eligible to enroll in a trial subscription of NissanConnect Services Premium Plus for up to six months from the date of purchase or lease as well as NissanConnect Services Select for up to three years from the date of purchase or lease. To receive the trial subscriptions, you must enroll in NissanConnect Services through the NissanConnect Services app or MyNISSAN Owner Portal. Trial times may vary by model and/or model year. Nissan LEAF is eligible for trial subscriptions for Select and Premium packages only.
How do I download the NissanConnect Services app?
The NissanConnect Services app is available on Google Play and the App store for download to your mobile device.
What is NissanConnect Services? (Program = NissanConnect Services)
The NissanConnect Services provides a suite of safety, security and convenience features and can keep you connected to your Nissan vehicle through your compatible smartphone, smartwatch, computer or smart speaker. NissanConnect Services can provide assitance in emergency situations, allow you to remotely control vehicle functions, and monitor how it is being driven. *The feature availability depends on model/trim.
What is Destination Assistance and how do I access it?
Destination Assistance is a feature you can use from your Nissan that allows you to find Points of Interest and access the location in your vehicle send directions to your Nissan Navigation System. Destination Assistance is accessed by touching the headset icon on the menu display or by navigating to the menu in the vehicle and choosing "Connect to Voice Menu". You can say the name of the destination or the address of the location, and the interactive voice response system or Live assistance, depending on model/trim, will send the destination for you to access in your vehicle to your Nissan Navigation System.
What is Destination Download and how do I access it?
Destination Download is accessed from the NissanConnect Services app or MyNISSAN Owner Portal. You can search for various Points of Interest and access them directly in your vehicle. Once sent, you will need to sync your navigation system feed through the NissanConnect Services Menu to download your destination.
What is Google® Send to Car?
If available, Google® Send to Car enables you to search for Points of Interest on the Google Maps™ website and send them directly to your Nissan Navigation System. Once sent, you will need to sync your navigation system feed through the NissanConnect Services Menu to download your destination. Google® Send to Car is not available on all models. Google® Send to Car may require subscription consent to activate. Certain services, including Google Send to Car, are provided by independent companies not within Nissan's or its corporate parents' control. Terms of NissanConnect Services Subscription Agreement apply. *The feature availability depends on model/trim.
What is Journey Planner and how do I access it?
Journey Planner allows you to plan road trips in advance before you leave home. Using the MyNISSAN Owner Portal, click the NissanConnect Services link and select the Destinations tab. Enter your starting point and end destination, plus up to four waypoints you'd like to visit along the way. Journey Planner will determine your route, calculate driving distance and time, and access your Journey seamlessly in you vehicle. send your named Journey seamlessly to the Nissan Navigation System. Once sent, you will need to sync your navigation system feed through the NissanConnect Services Menu to download your journey.
What is Alarm Notification?
Alarm Notification will notify you if your Nissan's factory installed alarm has been triggered. This is especially useful when you are out of the alarm's audible range. If you have selected to receive Alarm Notifications, an alert is sent via your preferred notification method; email, text message and/or push.
What is a Boundary Alert?
Boundary Alert helps you monitor your Nissan when someone else is behind the wheel. Set a geographical driving boundary on the NissanConnect® Services app or MyNISSAN Owner Portal to recieve an alert if your Nissan arrives or departs your set boundary. To use Boundary Alert, select an address, enter the desired radius of the boundary, and choose to set arrival, departure, or both. Up to 10 active Boundary Alerts can be saved and you have the option to name each boundary, if your Nissan crosses a boundary while active, an alert is sent via your preferred notifcation method; email, text message and/or push. You can also set your preferences to display a notification pop-up in the vehicle itself to remind your secondary driver when they have arrived or departed the authorized zone.
Once a Boundary Alert is triggered will the vehicle operation change in any way?
No. The vehicle will not be immobilized or limited in any way.
What is Curfew Alert?
Curfew Alert allows you to establish and monitor the time and day when your Nissan is driven. If your Nissan is driven outside the scheduled periods of time, an alert is sent via your preferred notification method; email, text message and/or push. Curfew Alert can be established via your NissanConnect Services app or MyNISSAN Owner Portal. To use Curfew Alerts name your alert, select the applicable days of the week and set the start and end times. You may set two Curfew Alerts at a time. You can set your preferences to display a notification pop-up in the vehicle itslef, to remind your secondary driver when the vehicle is driven outside the permitted curfew.
Once a Curfew Alert is triggered will the vehicle operation change in any way?
No. The vehicle will not be immobilized or limited in any way.
What are Maintenance Alerts?
The Maintenance Alert notifies you when a Malfunction Indicator Light (MIL) is triggered and an alert is sent via your preferred notification method; email, text message and/or push. These alerts are posted on the MyNISSAN Owner Portal, and made available to you in your Nissan through both text display and audio alerts.
What is a Scheduled Maintenance Notification?
In the Vehicle Health Report you will receive a Scheduled Maintenance Notification to let you know whenever vehicle is due for service.
What is a Speed Alert?
Stay informed on how fast your Nissan is driven even when you're not beghind the wheel. Set a speed threshold on the NissanConnect® Services app or MyNISSAN Owner Portal and you'll recieve an alert if your vehicle exceeds it. If the maximum speed is breached, an alert is sent via your preferred notification method; email, text message and/or push. You can also set your preferences to display a notification pop-up in the vehicle itself to remind your secondary driver when they have exceeded authorized established speed limit. The Speed Alert setting is created by you and does not take into account established speed limits.
What is a Valet Alert?
Valet Alert allows you to monitor your Nissan after you hand over your keys. If the vehicle leaves the preset radius, an alert is sent via your preferred notification method; email, text message and/or push. You can manage the Valet Alert feature on the NissanConnect Services app.
Once a Valet Alert is triggered will the vehicle operation change in any way?
No. The vehicle will not be immobilized or limited in any way.
Will the occupant of my vehicle be aware if they have breached the Valet boundary?
There is no notification within the vehicle. Only those drivers who have been set to receive notifications will be alerted.
What is a Vehicle Health Report?
The Vehicle Health Report provides you with a monthly performance evaluation and any recent malfunction alerts triggered by you Nissan. You can review the detailed report on the NissanConnect Services app or MyNISSAN Owner Portal.
How do I opt-in to receive Push notifications if I previously selected to opt-out?
If you declined to allow Push notifications when you downloaded the NissanConnect Services app, you will need to visit your device settings and enable Push notifications for NissanConnect Services. If you have enabled Push notifications, you can choose to opt-in/opt-out of available feature notifications in the NissanConnect Services app or MyNISSAN Owner Portal Preference Settings.
How do I access the NissanConnect Services menu from my vehicle display?
Accessing the NissanConnect Services menu varies by model. It will be on your Home screen, or you will need to select the Info button or the Apps button.
Do I need a smartphone to be able to use NissanConnect Services?
You can access all of the NissanConnect Services features through the MyNISSAN Owner Portal. However, downloading the NissanConnect Services app is recommended for easy access to the safety, security and convenience features included in your package.
Are there limits to the number of times I can use NissanConnect Services?
You can access NissanConnect Services from your vehicle, computer or mobile device 24 hours a day, seven days a week with no limits on the number of times or amount of features used (based on the features available in your package subscription). Service limitations and Terms of NissanConnect Services Subscription Agreement apply.
What type of connection does NissanConnect Services use?
NissanConnect Services uses a telematics control unit that is embedded in the vehicle, connecting to a compatiable cellular network to access the suite of services. The Services work using wireless communication networks and the Global Positioning System ("GPS") satellite network. Not all NissanConnect Services are available everywhere, particularly in remote or enclosed areas. The area in which you are driving may affect the service that we can provide to you, including but not limited to routing and GPS services like our ability to determine your Vehicle's precise location.
How does Automatic Collision Notification work?
Automatic Collision Notification triggers a connection from the car to the NissanConnect Services Emergency Response Center when the vehicle has been involved in a collision event and/or if the airbags have deployed. A specially trained Response Specialist will assist in the dispatch of emergency services to the vehicle if requested, or if the occupant is unresponsive. The Response Specialist will remain on the line with the occupant of the vehicle until assistance arrives and can calso notify the the emergency contact on file. Automatic Collision Notification is dependent on an operational device in the vehicle, and GPS and cellular coverage.[]
What is Emergency Call?
If you find yourself in a dangerous situation or in need of emergency services, you can push the "SOS" button in your vehicle to connect to a NissanConnect Services Response Specialist who will assist in the dispatch of emergency services to your vehicle's location. Emergency Call is dependent on an operational device in the vehicle, and GPS and cellular coverage.[]
How do I request Roadside Assistance?
If you need Connection to Roadside Assistance, just touch the headset icon on your Nissan display to access the voice menu, and say the words "Connection to Roadside Assistance". You'll be connected to a Response Specialist who can assist with dispatching third-party services to your location. You can also contact Connection to Roadside Assistance using the NissanConnect Services app. Connection to Roadside Assistance is dependent on an operational device in the vehicle, and GPS and cellular coverage.
How does Stolen Vehicle Locator work?
Using sophisticated technology, The Stolen Vehicle Locator feature can help pinpoint your vehicle's location and assist police in recovering it, in the unfortunate event that it is ever stolen. In the event your Nissan is stolen, you will need to first alert the local police and file a stolen vehicle police report. Next, call NissanConnect Services at [Nissan 1-844-711-8100; INFINITI 1-800-334-7858] with the police report number and request that the Stolen Vehicle Locator service be initiated on your vehicle. For your safety, when your vehicle has been located, the location will only be reported to law enforcement. You can contact NissanConnect Services to check the status of an existing Stolen Vehicle Locator request, request an extension, or initiate a new request. NissanConnect Services will cease tracking after 14 days, or as soon as the vehicle location is known. Vehicles that have been reported stolen cannot be accessed through the NissanConnect Services app or MyNISSAN Owner Portal. When the vehicle's location is know, NissanConnect Services will contact the law enforcement agency in the jurisdication where the vehicle has been located and advise authorities of its location. Your contact information will be provided to the law enforcement agency so that you can be notified afte the vehicle has been successfully recovered. You can contact the local police at any time to check on the status of the stolen vehicle report.
Why are some of the NissanConnect Services functions limited while driving?
Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.
Can I type while driving?
No, the keyboard is locked out while driving for your safety. However, you can use voice response and customizable preset responses.
Where can I find the NissanConnect® Services Terms & Conditions?
Please click below to review the terms and conditions. NissanConnect® Services Terms & Conditions.
NissanConnect Mobile Apps
How do I get Started Using NissanConnect Mobile Apps?
To use music apps, social apps, and other features that come with NissanConnect Mobile Apps, you'll need to download the NissanConnect Mobile app, which works with your vehicle display. 1. Download the NissanConnect Mobile app on the Apple App Store or GooglePlay. https://apps.apple.com/app/nissanconnect/id659688970 https://play.google.com/store/apps/details?id=com.nissan.nissanconnect&hl=en_US 2. If you already have a MyNISSAN Owner Portal account, select "Sign in" or select "Create Account" to create a MyNISSAN Owner Portal account and activate NissanConnect Mobile Apps for your vehicle.
Once my subscription to NissanConnect Mobile Apps expires, will the expiration affect other functionalities of my vehicle?
No. If your vehicle is equipped with features like a radio, Nissan Navigation system, or Bluetooth technology, they will be unaffected by the discontinuation of NissanConnect Mobile Apps.
Before my subscription to NissanConnect Mobile Apps expires, is there anything that I need to do?
No. Your services will discontinue on the expiration date provided to you. After your subscription ends, we recommend that you to delete the NissanConnect mobile app from your smartphone.
What is the difference between NissanConnect Mobile Apps and NissanConnect Services?
With NissanConnect Mobile Apps, you can pair the app to your vehicle and use a number of third-party apps, like Facebook, on your Nissan’s display screen. NissanConnect Services, if equipped, is a different program that allows you to send remote commands to your vehicle through the NissanConnect Services app, Amazon Alexa, your Google Assistant, or through the Nissan Owners Portal. For equipped vehicles, there will be no impacts to NissanConnect Services with the discontinuation to NissanConnect Mobile Apps. For more information on each of these programs, visit the links below.
Once my subscription to NissanConnect Mobile Apps expires, will it change the way the third-party apps work on my phone?
The third party apps on your phone will not be impacted with the discontinuation of NissanConnect Mobile Apps.
After my subscription to NissanConnect Mobile Apps expires, can I pay to keep the service?
No, NissanConnect Mobile Apps is a complimentary service that is being discontinued.
Is my vehicle equipped with the NissanConnect Mobile Apps program?
To see availability per model, please visit the NissanConnect Mobile Apps page. To determine if your vehicle is equipped with the NissanConnect Mobile Apps program, please consult your owner’s manual or visit your dealer.
My vehicle is listed as available with NissanConnect Mobile Apps, why does it not work on my vehicle?
Feature availability is dependent on vehicle model, trim level, packaging and options. If you believe that your vehicle is properly equipped and you still have questions, please visit our support page to see how to contact us.
What information do I need to sign up for a NissanConnect® Mobile Apps account?
To create your NissanConnect® Mobile Apps account, you'll need a corresponding MyNISSAN Owner Portal account. Your Username and Password will be used to log in to the NissanConnect® companion app. To complete your MyNISSAN Owner Portal registration, you'll need to have your VIN handy.
How long does it take to create a NissanConnect® Mobile Apps account?
Enrolling is quick, and easy. Just install the NissanConnect® Mobile App, create your account, and—depending on your phone and system—either pair your smartphone to the vehicle, or plug in using the USB cable[]. You'll be able to customize apps and services to your liking.
How do I create my NissanConnect® with Mobile Apps account?
You can create your NissanConnect® with Mobile Apps account directly through the NissanConnect® App, or through the Nissan Owner Portal at Owners.NissanUSA.com.
What NissanConnect® Mobile Apps functions are limited when driving?
Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.
Can I type while driving?
No, the keyboard is locked out while driving for safety. However, you can use voice response and customizable pre-loaded responses.
Which apps are included with NissanConnect® Mobile Apps?
For a list of apps compatible with your specific vehicle model, model year, and head unit see the System Availability & Compare page of the NissanConnect® website. > System Availability & Compare
Are there additional apps I can add to my account?
Certain NissanConnect® systems offer Premium apps that you can subscribe to, at an additional cost. When Premium apps are available, they will be displayed in the 'Manage My Apps' section of the NissanConnect® Web Portal, and in the NissanConnect® App.
Do I need to download certain apps on my smartphone before I can use them with my NissanConnect® system?
The 'Manage My Apps' section of the NissanConnect® Web Portal, and the NissanConnect® companion app will display a smartphone icon next to any apps that need to be downloaded from your app store.
Can I use NissanConnect® with Mobile Apps services while driving?
Yes, all NissanConnect® Mobile Apps are available while the vehicle is in motion, but certain functions may be limited to prevent driver distractions. Keyboard entry, for example, is only available when the vehicle is stationary.
Will location-based apps work on NissanConnect® systems without Navigation?
Location-based apps will not be available on vehicles without NAV. Apps with POI functionality—such as Facebook—will still be available, but the POI component of that app will not work.[]
Does NissanConnect® with Mobile Apps use my smartphone data plan?
Yes, NissanConnect® with Mobile Apps relies on your smartphone data plan to access the content and services that the apps you use require. Standard data rates will apply.
Does NissanConnect® with Mobile Apps support multiple phones and drivers?
Yes, you can have different mobile devices paired via Bluetooth®. However, connections will be prioritized by the order in which the phones were paired to the vehicle. []
Why does my iPhone need to be connected via USB to my vehicle in order to use NissanConnect® with Mobile Apps?
Apple's operating system doesn't support the full range of Bluetooth® connectivity. This isn't unique to Nissan. []
Will the vehicle charge my iPhone® while connected to the USB port?
Which versions of your smartphones and operating systems are supported by NissanConnect®?
Due to the changing versions of the operating system, please reference NissanUSA.com/Bluetooth for full compatibility.
How do I know if my smartphone is compatible with NissanConnect® Mobile Apps?
For a list of compatible smartphones, please visit NissanUSA.com/Bluetooth.
I'm having trouble connecting my NissanConnect® Mobile app to my vehicle. What can I do?
I’m experiencing problems connecting the NissanConnect® Mobile app with my vehicle’s non-navigation audio system while connected via Bluetooth®. What can I do? 1. Open the NissanConnect® Mobile app and sign in using your MyNISSAN Owner Portal account credentials, or select "Demo" mode or "Use as Guest" mode. 2. Turn the vehicle ignition off and restart the vehicle and/or toggle Bluetooth® off and then on again using the audio system Bluetooth® menu.
How does NissanConnect® with Mobile Apps work?
It connects your smartphone to your vehicle, delivering apps, features, and services that you can personalize to your Nissan.
Why should I get a system with NissanConnect® with Mobile Apps if I already have the apps on my phone?
NissanConnect® with Mobile Apps appears on your vehicle's display screen, making it easy and convenient to operate. You'll now be able to more easily enjoy your apps on the go, and in the car.
How can I tell if I have the latest version of the NissanConnect® Mobile app?
Check your app store to make sure you have the latest version.
I have a Blackberry / Windows phone. Can I use NissanConnect® Mobile Apps?
NissanConnect® with Mobile Apps is currently available for Apple and Android® operating systems.
Can prior model year vehicles be upgraded with new software that is compatible with NissanConnect® with Mobile Apps?
Should I be concerned about personal data security when connecting my smartphone to my NissanConnect® system?
The NissanConnect® system will not access personal information stored on your smartphone, such as the address book.
Does NissanConnect® Mobile apps retain my billing information?
No personal billing information is stored in your NissanConnect® system.
Does NissanConnect® Mobile Apps store any personal data in the system?
It temporarily stores session information, but removes the data the next time you log in to your NissanConnect® system.
Your terms and conditions mention you may record my conversations, is that true?
When using Voice Search through some of the NissanConnect® Mobile Apps compatible apps, it is possible that the system may capture a conversation between the driver and the passenger while attempting to capture a command. However, this is only when the Voice Recognition technology is active. The recordings are used for quality purposes only. > Voice Recognition
Where can I find the NissanConnect® Mobile Apps Terms & Conditions?
Please click below to review the terms and conditions. > NissanConnect Mobile Apps Terms & Conditions
Why can’t I “Check-In” on Facebook from my vehicle?
As of February 20, 2020, Facebook has changed their policies and the ability to “Check-In” from your vehicle is no longer available.
NissanConnect with Wi-Fi
What is a built in Wi-Fi Hotspot?
Wi-Fi capability installed in the vehicle by the manufacturer. []
What is NissanConnect® with Wi-Fi Hotspot?
NissanConnect® with Wi-Fi Hotspot turns your car into a powerful Wi-Fi hotspot so you can stream, browse, share, and more from the open.
Will my new vehicle include a free trial period of data service?
Yes – as part of our partnership with AT&T, you will receive a complimentary trial of Wi-Fi service for 30 days or 1GB of data usage (whichever comes first) when you purchase a new Wi-Fi Hotspot-equipped Nissan model. As a new owner, you must initiate the start of your included Wi-Fi trial by logging into the "MyNissan Owner Portal", then clicking on the "Nissan Connect® with Wi-Fi Hotspot” tab. Click on “Manage Subscription” and you will be linked into the AT&T Portal to determine your Wi-Fi trial eligibility and initiate trial activation, if available.
How do I start my Wi-Fi Trial?
Sign in to the MyNISSAN Owner Portal, then click on the "Nissan Connect® with Wi-Fi Hotspot" tab. Click on "Manage Subscription" and you will be linked into the AT&T Portal to determine your Wi-Fi trial eligibility and initiate trial activation, if available.
Will I need to have an AT&T Data plan to start my Wi-Fi trial?
You will not need a data plan until after your trial has concluded; however, you will need to set up an online AT&T account through the AT&T portal accessible via the MyNISSAN Owner Portal.
How do I continue receiving Wi-Fi Service in my Nissan vehicle after my trial has expired?
Visit AT&T to pick the data plan that works best for you or add a data plan to your current AT&T account (if eligible). AT&T data plans and services are responsibility of and subject to AT&T terms and conditions.
How do I know if my car is Wi-Fi equipped?
You can check your Wi-Fi eligibility by adding your Vehicle Identification Number (VIN) to your vehicle garage through the Nissan Owners Portal. If your vehicle is equipped, you will then see the "NissanConnect® with Wi-Fi Hotspot" Tab populate. You can also search for the Wi-Fi Hotspot using a mobile device from inside the vehicle.
How do I connect to my vehicle’s Wi-Fi Hotspot from inside the vehicle?
From your infotainment screen, select "Connections." Select the "Wi-Fi" tab, and click on the “Vehicle Hotspot” button. If active, it will display a yellow radio button to the left. Once selected, click on the "Wi-Fi Settings" Button from your infotainment screen to view your vehicle’s Network Name and Password. From your device, toggle to your Wi-Fi Settings, and look for the Wi-Fi Network name shown on screen, then connect by entering the password.
How do I connect to my Vehicle’s Wi-Fi Hotspot from my device?
Go to your settings menu on your smartphone, tablet, or laptop. Toggle Wi-Fi Button to ON. Location may vary by device, please check your device’s owner’s manual for more details. Select the name of your vehicle’s Wi-Fi Hotspot – if you do not see it listed, make sure your Wi-Fi is turned on or try toggling the Wi-Fi off and on again. Enter your vehicle’s Wi-Fi Hotspot password. Find the password on your Wi-Fi Settings screen on your display. Verify your device is connected i. Open an internet browser on your device ii. Go to nissanusa.com
How many devices can be connected to my Nissan vehicle hotspot at one time?
Up to seven devices can be connected.
Can I get Wi-Fi Data Service from another provider?
No. The Wi-Fi hotspot installed by the manufacturer in new 2020 or later Nissan vehicles can only be powered through the AT&T network. AT&T data plans and services are responsibility of and subject to AT&T terms and conditions.
Who can I call for additional support for my Wi-Fi services?
Please call AT&T customer support at 1-888-719-7242.
What is Apple CarPlay®?
Apple CarPlay is a smarter, more intuitive way to use your iPhone® in the car. CarPlay takes the things you want to do with your iPhone while driving and puts them right on your car’s built-in display. You can get directions, make calls, send and receive messages, and listen to music. Just plug in your iPhone and go.
Which Nissan vehicles support Apple CarPlay®?
To view which vehicles are equipped with Apple CarPlay®, please visit http://www.nissanusa.com/connect/system-availability.html. As new Nissan vehicles are equipped with CarPlay, Nissan will announce the availability. Each Nissan model must be designed specifically for Apple CarPlay, and therefore models sold prior to the Nissan introduction of CarPlay are not compatible.
Which devices (phones) are compatible with Apple CarPlay®?
To use Apple CarPlay, you need an iPhone 5 or later model with iOS 7.1 or later. Apple CarPlay is not compatible with non-Apple devices (Android/ Windows).
Where can I find the Apple CarPlay® app?
There is not an app for Apple CarPlay®; the software is built-in for iPhone 5 and newer models. Be sure to have the latest software installed on the phone for best results. Also, Siri® must be turned on in Settings.
How do I enable Apple CarPlay® in my iPhone settings?
When you are not driving and plug in your phone for the first time, you should receive a pop up asking if you want to connect to the vehicle while your phone is locked. Also make sure that Siri is turned on. Siri is automatically enabled on new iPhones running iOS 11 or later, but if you're unsure whether Siri has been disabled for your iPhone, go to Settings > Siri & Search and make sure any of the following options are enabled: - Listen for "Hey Siri" - Press Side Button for Siri - Allow Siri When Locked
How do I link my smartphone to the Apple CarPlay® system?
You'll need to plug in an Apple-certified USB cable to the USB1 port. Apple CarPlay® will only work on the phone plugged into USB1. USB2 will not connect to CarPlay.
Why do I need to use a USB cable with my iPhone®?
Apple CarPlay® currently requires the use of an Apple-certified USB cable.
Can I still stream Bluetooth® audio from my iPhone®?
Bluetooth® audio cannot be used from the device that is plugged into USB1 and running Apple CarPlay®. You can, however, stream Bluetooth audio from another device. You can also use the USB2 port for audio streaming.
Does Apple CarPlay® Apps support multiple phones and drivers?
Yes, but only one iPhone® at a time. The vehicle's head unit only recognizes the iPhone currently plugged into the USB1 port. To switch to another iPhone, simply plug the new iPhone into the USB1 port and follow the instructions on screen.
While connected to USB 1, will my iPhone® charge?
Yes, but it may charge more slowly than usual depending on your usage. For example, having multiple apps running simultaneously (music, navigation, text messaging, etc.) may result in decreased charging performance.
Does my phone need to be unlocked to use Apple CarPlay®?
No. The first time your iPhone® is connected, it will ask for your permission for Apple CarPlay® to work while the phone is locked. To change this setting at anytime, go to Settings-->General-->CarPlay. Select the vehicle, then toggle the setting off/on.
Do I need a data plan?
For all features of Apple CarPlay® to operate correctly, it is necessary to have a compatible iPhone®, a cellular connection and a data plan. Some features will work without a data connection.
Is Apple CarPlay® affected by functionality changes?
Functionality of Apple CarPlay® may decrease or be lost if there are changes to operating systems, hardware, software or other technologies central to supporting the system that are outside of NISSAN's control. Changing government regulations may also affect operation of Apple CarPlay.
Why am I having performance issues?
When Apple CarPlay® is operating, system performance is affected by the strength of your cellular connection or the performance of your iPhone®. If performance of the system decreases: - Check your cellular connection strength. If low, please wait until your signal is stronger. - Disconnect and reconnect your phone. - Close all apps and restart them. - Power your iPhone off and then back on.
My iPhone® is plugged in but Apple CarPlay® won't turn on - why?
It is recommended that you use the Apple-certified cable that was provided with your iPhone® at purchase and confirm that the latest version of iOS is installed. You should also do the following: - Confirm that the USB cable is connected to the USB1 port. - Confirm that Apple CarPlay® is turned on for your vehicle under Settings > General > CarPlay. - Confirm that your device is compatible with CarPlay.
Why can't I access Siri® using the steering wheel switch?
Make sure that you are pushing and holding the TALK button on the right side of the steering wheel instead of just pushing the switch. (Short press initiates native Voice Recognition). You should also do the following: - Confirm that Siri® is enabled on your iPhone®. - Confirm that you are using an Apple-certified cable. - Confirm that your USB cable is properly connected. Disconnect and reconnect the USB cable, ensuring it's connected to USB1.
Can I use my Maxima's Display Commander to scroll through Apple CarPlay®?
Apple CarPlay® does not support the full use of the Nissan Maxima Display Commander (scroll wheel) for scrolling through menus or lists, selecting items or for zooming and scrolling. Please use the touch screen to control CarPlay.
How do I adjust volume while using Apple CarPlay®?
Volume controls (steering wheel buttons or volume knob) are used to control audio volume, ringer volume and Siri/guidance volume, depending on what is currently playing through the car speakers. The volume should default back to audio/music volume when the guidance/Siri is over. In some cases, you may need to wait before adjusting music volume.
How do I control Apple Maps?
You can control Apple Maps in Apple CarPlay® by tapping on the screen, or by using your voice. Either open Apple Maps in CarPlay and use your fingers to use the intuitive on-screen controls, or just ask Siri® for directions, addresses, and more.
How do I exit Apple CarPlay®?
To use the Nissan interface and exit Apple CarPlay®, push one of the hard buttons located on the left of the screen or one of the hard buttons next to the Display Commander (scroll wheel), if your vehicle is equipped with one. To stop Apple CarPlay® completely, you must disconnect your iPhone® from the USB1 port.
Why can't I see all of my apps in Apple CarPlay®?
Not all apps available for your iPhone® are also available on Apple CarPlay®; this is controlled by Apple.
Why doesn’t my 2017 Murano have Apple CarPlay®?
Apple CarPlay® is offered as an available feature on the 2017.5 Murano. The 2017 Murano is not equipped with this feature and does not have the specific hardware required to support CarPlay.
Can my 2017 Murano be upgraded to include Apple CarPlay®?
Each Nissan model must be designed specifically for Apple CarPlay® and requires specific hardware. At this time, only vehicles sold with Apple CarPlay are compatible.
What is Android Auto™?
Android Auto™ extends the Android platform into your Nissan vehicle in a way that's purpose-built for driving, allowing you to bring your favorite apps along for ride.
Which Nissan vehicles support Android Auto™?
To view which vehicles are equipped with Android Auto™, please visit http://www.nissanusa.com/connect/system-availability. As new Nissan vehicles are equipped with Android Auto, Nissan will announce the availability. Each Nissan model must be designed specifically for Android Auto, and therefore models sold prior to the Nissan introduction of Android Auto are not compatible.
What are the compatibility requirements for Android Auto™?
To use Android Auto™, you'll need a compatible Nissan vehicle, a compatible smartphone running Android 5.0 (Lollipop) or later, and a USB cable. If you're using a version of Android between 5.0 and 9.0, you'll also need to download the Android Auto app from the Play Store; phones running Android 10.0 and later have the software built in and do not need to download the app.
How do you set up Android Auto™ for the first time?
Once you've ensured that you meet all the compatibility requirements, turn on your vehicle and connect your phone using a USB cable. Follow the instructions that appear on your phone and your vehicle's touch screen - you may also need to touch the Android Auto™ icon on your vehicle's screen if it didn't switch over automatically. Once you've accepted the terms and safety message, you'll be ready to use Android Auto.
What can you do with Android Auto™ app on your phone?
If you open Android Auto™ on your phone while connected, you'll see a limited amount of features on the home screen, including navigation suggestions, reminders, messages, and more. You can also use your microphone in the app.
What can you find on the home screen?
When you open Android Auto™ on your vehicle's screen, you'll be taken to the app launcher, which lays out your most frequently used compatible apps in the top row. Use the app launcher to locate and open apps you want to use while driving.
Can you use the Google Assistant with Android Auto™?
Android Auto™ and many of its compatible apps work with the Google Assistant. To use the Google Assistant, touch the microphone icon or say "OK Google" with the app open. On some Nissan models, you can also trigger the Google Assistant by pressing and holding the TALK button on your steering wheel.
How do I get directions with Android Auto™?
With Android Auto™ open, use the app launcher to open Google Maps and search for your destination. You can also use the Google Assistant to find addresses and get turn-by-turn directions.
How do I send and receive calls and text messages with Android Auto™?
To make calls with Android Auto™, use the app launcher to open the Phone app and dial the number, or use the Google Assistant to reach a specific contact or dial a number. When a call is received, a notification will appear at the top of your screen - select it to start the call. To send text messages with Android Auto™, ask the Google Assistant to send a text and say your contact and message aloud when prompted. Received text messages will appear as notifications at the top of your screen - select them and Android Auto will read them aloud.
How do I listen to music with Android Auto™?
Android Auto™ is compatible with Google Music, along with other third party music and streaming apps. To open Google Music, use the app launcher to open it and select from any of the menu options. You can also use the Google Assistant to request specific songs, playlists, or genres.
How much data does Android Auto™ use?
Controlling your apps through Android Auto™ does not increase the amount of data they use. For example, streaming music for one hour in Android Auto uses the same data as one hour of music streaming normally on your Android phone.
Will using Android Auto™ drain my battery?
When you connect your phone to run Android Auto™, your battery receives power through your vehicle's USB port. If your phone requires more power than the USB connection can give it, you may notice some battery drain. If your phone is losing battery when connected, consider upgrading your USB cable or manage your battery life by closing apps that are using a lot of power.
Can I do anything else on the phone while driving?
Driving is serious business and requires your full attention. Only use features and connected devices when safe and legal to do so.
Can I watch videos?
No, Android Auto™ does not support video apps.
Can I use the on-screen keyboard?
No, you can’t use the keyboard while driving. You can use the keyboard when the car is parked.
Why does the voice button take me out of Android Auto™?
When using your vehicle's voice command button for Android Auto™, make sure that you hold it down until you hear the system beep. A short press will generally take you out of Android Auto and back into your vehicles's native voice recognition system.
Does it matter where I put the phone?
In most Android Auto™-compatible vehicles the location of the phone is not important. The GPS location used by Android Auto apps comes from GPS in the car, not just the GPS in the phone.
I connected the phone and nothing happened. What now?
If this is the first time you're using Android Auto™ in your vehicle, be sure to unlock your phone and accept the terms and conditions on your phone's screen after you've connected and touched the Android Auto™ button on your display. You should also do the following: - Make sure that the "Only connect to known cars" setting in the Android Auto app is unchecked. - Make sure to use the USB cable provided with your phone at purchase, or another compatible USB cable. - Locate the Android Auto icon/button on your car's infotainment system to open Android Auto.
How do I connect a second car to Android Auto™?
If you're having trouble connecting to a second car, go to the Android Auto™ app on your phone and uncheck the box next to the "Only connect to known cars" setting, and try plugging in again.
What should I do if the Google Assistant doesn't understand my voice?
You can check https://history.google.com/history/audio to see how Google had transcribed your voice. If you have tried several times and it does not understand correctly, please make sure that the microphone in your vehicle is working properly. Speaking with an accent? If you allow Google to learn your speech pattern, it’ll improve recognition over time as you use it. Note: To use Audio history, you need to enable Voice and Audio Activity. Enable the feature as follows: I. On your mobile device, verify the Google Account used by Google voice search: Open the Google app and tap the menu (top left) to open sidebar. Make a note of the listed account. II. Verify the Google Account used by the Google app: Open the Google app. In the Google app menu, select Settings > Accounts & privacy > Google Account. Verify the Google Account matches the account listed in Google voice search. If it doesn’t, change the account to match the account used by Google voice search and select Accounts & privacy again. III. Enable Voice & Audio Activity (for details, refer to https://support.google.com/websearch/answer/6030020?hl=en): In Accounts & privacy, select Google activity controls > Voice & Audio Activity. Enable (toggle to ON).
What should I do if "OK Google" doesn’t work?
Make sure Ok Google hotword detection is turned on. Go to Android Auto > Menu > Settings > "Ok Google" detection and make sure the "while driving" option is switched on.