Bluetooth is a wireless technology that enables connectivity between multiple electronic devices by utilizing a 2.4 GHz radio spectrum that has a range of approximately 30 feet. \nBluetooth will allow you to use your cell phone hands\u002Dfree in the vehicle. \nFor more information about Bluetooth wireless technology, please visit www.bluetooth.com . \n \n

NissanConnect® NissanConnect®

Help & FAQs

NissanConnect® support

Q: Can I try NissanConnect® before purchasing a vehicle?

Yes, visit any dealership to see how easy\u002Dto\u002Duse NissanConnect® really is. \n

Q: Is my Bluetooth phone compatible with my vehicle?

Not all Bluetooth phones are compatible. \nPhones must have the Bluetooth hands\u002Dfree profile and be listed as a Nissan\u002Drecommended phone to ensure compatibility and quality operation. \nWe do that by continually evaluating existing and newly released Bluetooth phones. \nWant to see if your device is compatible? Check Device Compatibility . \n \n

Make the most out of NissanConnect and drive in connected comfort and convenience, mile after mile. Have a question about feature functionality or setup? Explore our FAQs or contact us directly for additional assistance.

General

What is NissanConnect®?

Get connected to the road, your car, your community and to the world. Nissan vehicles feature intuitive technology that gives you greater control over your driving experience, starting with NissanConnect®. A suite of advanced features including (if equipped) NissanConnect Services, Door to Door Navigation, Apple CarPlay, Android Auto and more.

What is Nissan Intelligent Mobility?

Nissan Intelligent Mobility guides everything we do. We’re using new technologies to transform cars from mere driving machines into assistants. Together the journey is more confident, connected, and exciting. Whether it’s cars that assist in the driving task, or smartphone integration through Apple CarPlay® or Android Auto™, controlling your vehicle with just your voice through Amazon Alexa, or the safety, security, and convenience features of NissanConnect® Services, the future has arrived and it’s already available in the Nissan you drive today.

Can I try NissanConnect® before purchasing a vehicle?

Yes, visit any dealership to see how easy-to-use NissanConnect® really is.

Can I type while driving?

No, the keyboard is locked out while driving for safety. However, you can use voice response and customizable pre-loaded responses.

Will the vehicle charge my iPhone® while connected to the USB port?

Yes.

Can I type while driving?

No, the keyboard is locked out while driving for safety. However, you can use voice response and customizable pre-loaded responses.

Will the vehicle charge my iPhone® while connected to the USB port?

Yes

Bluetooth

About Bluetooth

What is Bluetooth?

Bluetooth is a wireless technology that enables connectivity between multiple electronic devices by utilizing a 2.4 GHz radio spectrum that has a range of approximately 30 feet. Bluetooth will allow you to use your cell phone hands-free in the vehicle. For more information about Bluetooth wireless technology, please visit www.bluetooth.com.

Is my vehicle compatible with Bluetooth?

Bluetooth compatibility will vary based on the vehicle model and trim. Check Device Compatibility to determine availability.

Is my Bluetooth phone compatible with my vehicle?

Not all Bluetooth phones are compatible. Phones must have the Bluetooth hands-free profile and be listed as a Nissan-recommended phone to ensure compatibility and quality operation. We do that by continually evaluating existing and newly released Bluetooth phones. Want to see if your device is compatible? Check Device Compatibility.

Why is my Bluetooth phone not listed as a compatible device?

Existing Bluetooth phones that are not listed are either being tested for compatibility if new, or are not recommended, because they have not passed Nissan testing. Major calling functions, like making, accepting, and ending phone calls, did not function properly and/or the Bluetooth connection was not stable. If your phone is not listed, limited functions may be available, but the system will not operate correctly or to its fullest capability. Want to see if your device is listed? Check Device Compatibility.

Are new Bluetooth phones compatible with my Nissan?

We’re always on the lookout for new phones, testing the most recent Bluetooth® phones for compatibility with your Nissan. If you checked Device Compatibility for the device you want to use with our Bluetooth Hands-Free Phone System, but did not see it listed, contact us.

Can I use a Bluetooth adapter to connect to my vehicle?

Bluetooth adapters do not work, only cell phones with Bluetooth built in and listed as a Nissan-recommended phone will operate correctly.

What features are available once I connect my compatible Bluetooth phone to my vehicle?

Once you pair a Nissan-recommended Bluetooth cellular phone to the vehicle, the following features are available: Hands-free mobile phone operation with a built-in microphone and utilization of the audio speaker Ability to switch between a hands-free call and a private call Vehicle-based phonebook Voice commands and verbal feedback prompts Choice of different ring tones You can obtain information on how to operate the features of the system in either your vehicle owner's manual or the Quick Reference Guide.

Are charging cradles available?

Charging cradles are not available. Please use the in-vehicle charger available through your cellular carrier or phone manufacturer.

Is a subscription required to use the Bluetooth Hands-Free Phone System?

A subscription fee is not required to use the Bluetooth Hands-Free Phone System.

Do I have to subscribe to a Bluetooth-specific carrier?

You don't have to subscribe to a Bluetooth-specific carrier. The system uses your existing carrier.

Is there a warranty for my Bluetooth® Hands-Free Phone System?

The Bluetooth® Hands-Free Phone System is covered under the basic warranty of 36 months/36,000 miles (whichever occurs first).

I have more questions about using Bluetooth with my Nissan

Have a question or issue about using Bluetooth with your Nissan? Contact Us. Please note that Bluetooth support is limited to Nissan-recommended phones.

Bluetooth Pairing

How do I pair my Bluetooth phone to my vehicle?

Pairing procedures for each of the Nissan-recommended phones can be found by entering your vehicle and device information in Device Compatibility.

Can I connect multiple Bluetooth devices to my vehicle?

The system supports up to five different phones. However, only one phone can be used at a time. If you try to add a sixth phone, the system will request you delete one phone.

How do I change the name of a paired phone?

You must edit the name of the phone before you pair it with the system. Please check your phone owner's manual for instructions on how to change your phone's Bluetooth ID.

How do I boost the connection between my Bluetooth phone and my vehicle?

Connection set up properly, but you still can't connect? Check out these tips to make the most of your connectivity. Place your device close to the vehicle's audio system to maximize signal strength. Make sure your device is fully charged as low battery level might impact the connection. Move metal, such as coins or metal pens, away from your Bluetooth device and the vehicle's audio system. Turn off Bluetooth on other devices to avoid interference. If you're still having trouble, check your phone and/or vehicle owner's manual for more information.

Why won't my compatible Bluetooth phone connect to my device?

Couldn't get Bluetooth to connect automatically? Try these tips to get your device and vehicle connected. Restart your device and vehicle. On your phone, check for the Bluetooth symbol . If you don't see it, turn Bluetooth on and/or set to 'Discoverable' at all times, and/or make sure that the vehicle is marked as a 'trusted' device. Turn off Bluetooth (if on), then turn it on again. Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your phone owner's manual for details on adjusting Bluetooth settings or go to Device Compatibility.

Why are my calls dropping when my vehicle is connected to my phone with Bluetooth?

Are your calls dropping? Try these tips to make sure your phone calls end when you want them to. Restart your device and vehicle. Connect your device via AUX or USB cable. Check your mobile service for signal or reception issues. If you're still having trouble, check your phone owner's manual for more information.

Why is my system slow when connected to my Bluetooth phone?

System slow with Bluetooth connection? Check out these tips to get it back to normal. Check Device Compatibility and update to the latest compatible software version listed for your device. Restart your device and vehicle. Turn off Bluetooth on other devices to avoid interference. If you're still having trouble, check your phone and/or vehicle owner's manual for more information.

Why are some function slow to use and load?

Functions slow to use and load? These tips might help you get them back up to speed. Check Device Compatibility and update to the latest compatible software version listed for your device. Place your device close to the vehicle's audio system to maximize signal strength. Make sure your device is fully charged as low battery level might impact the connection. Connect your device via AUX or USB cable. Turn off Bluetooth on other devices to avoid interference. If you're still having trouble, check your phone and/or vehicle owner's manual for more information.

Why can't my vehicle find my Bluetooth phone that was paired before?

Bluetooth can't find your phone even though they've been paired before? Here are some tips to help pair them again. Turn off Bluetooth on the device that was most recently paired. Turn off Bluetooth on the device Bluetooth can't find (if on), then turn it on again. Give your device time to be discovered (at least 1 minute). Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your phone owner's manual for more information.

Why isn't Bluetooth pairing my phone?

Bluetooth can't pair your phone? Use these tips to pair your device. Make sure your device is fully charged as low battery level might impact the connection. Turn off Bluetooth (if on), then turn it on again. Place your device close to the vehicle's audio system to maximize signal strength. Move metal, such as coins or metal pens, away from your Bluetooth device and the vehicle's audio system. If you're still having trouble, check your phone's owners manual for more information or Check Device Compatibility.

System & Features

Why am I unable to use Bluetooth features?

Can't use any Bluetooth features? It may be that your device is not compatible. Check Device Compatibility and update to the latest compatible software version listed for your device. If it's compatible, then follow the setup instructions on the results page to reconnect your device. If you're still having trouble, contact us.

Why am I unable to use Bluetooth features while driving?

Can't use Bluetooth features while driving? Try these tips to ensure you're connected. Restart your device and vehicle. On your phone, check for the Bluetooth symbol. If you don't see it, turn Bluetooth on and/or set to "Discoverable" at all times, and/or make sure that the vehicle is marked as a "trusted" device. Turn off Bluetooth (if on), then turn it on again. Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your phone's owners manual for details on adjusting Bluetooth settings or go to Device Compatibility.

How do I get my texts via Bluetooth?

Don't know how to retrieve your SMS messages? Check out these instructions. On your phone, make sure that your text message is on. Activate your Hands-Free Text Messaging Assistant using the phone button on your steering wheel. Say "Read Text" to listen to a message and "Next Text" to hear any other messages stored in your system. If you want to learn more, check your vehicle owner's manual for more information.

Why don't my Bluetooth settings save?

Can't save Bluetooth settings? Try these tips to make sure your preferences are stored. Turn off Bluetooth (if on), then turn it on again. Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your phone owner's manual for details on adjusting Bluetooth settings or contact us.

How do I begin connecting my Bluetooth phone to my vehicle?

Can't figure out how Bluetooth works? Try these tips to start enjoying the benefits of Bluetooth right away. Try our Connect to Bluetooth instructions to get set up. For text messaging, use the phone button on your steering wheel and say "Read Text" to listen to a message, "Next Text" to hear another message, or say "Send Text to" and the name of the person you want to text. Follow the voice feedback that will be provided by the system. For streaming, press the "Aux" button on the package until you see the Bluetooth Audio screen appear. For voice commands, press the "Voice Commands" button on the main menu to explore the list of recognized commands. To learn more about using Bluetooth, check your vehicle owner's manual.

What do I do if I am having trouble using NissanConnect?

Having trouble connecting? Try these instructions to get back on track. Open the MyNISSAN App and sign in using one of the following methods: Your MyNISSAN Owner Portal account credential. "Demo" mode. "Use as Guest" mode. Next, depending on your phone and its available. features, do the following: No Navigation. Restart your vehicle. Turn off Bluetooth (if on), then turn it on again. Navigation. Press the APPS button on your system, then press the My Apps button on the screen to connect. If you're still having trouble, check your vehicle owner's manual or contact us.

Why is my app crashing/being slow?

Is your app crashing or having trouble loading? Check out these tips to get it working aptly. Restart your vehicle. Turn off Bluetooth (if on), then turn it on again. Update to the latest compatible software version listed for your device. If you're still having trouble, check your phone owner's manual or contact customer service.

Voice Recognition

How do I use voice recognition?

Here are some tips for getting started with voice recognition: Keep the interior of your vehicle as quiet as possible (e.g., close windows and direct air vents away from the roof and your face). Speak the voice commands in the correct format and sequence provided in your vehicle owner's manual or select "HELP" for a list of available commands. Wait for the tone and begin speaking within 5 seconds. Speak in a natural voice and without pausing between words. Follow the voice feedback that will be provided by the system. Check your vehicle owner's manual for voice adaption training to teach your system how to learn your voice, if your system is so equipped.

Why is my voice recognition not working?

System not recognizing your commands? These tips might help it do as you say, if your system is so equipped. Speak the voice commands in the correct format and sequence provided in your vehicle owner's manual or select "HELP" for a list of available commands. Speak the commands clearly and at a normal pace. Wait for the beep before speaking a command. Follow the voice feedback that will be provided by the system. Make sure the noise inside your vehicle is kept to a minimum (e.g., turn off radio, air conditioning). Use the "HELP" voice command if you are not sure what to say. Check your vehicle owner's manual for voice adaption training to teach your system how to learn your voice, if your system is so equipped.

Why does my system's voice recognition hear me incorrectly?

System pulling the wrong contact name or phone number? These tips can help you call the right person at the right time, if your system is so equipped. Keep the interior of your vehicle as quiet as possible (e.g., close windows and direct air vents away from the roof and your face). Speak the voice commands in the correct format and sequence provided in your vehicle owner's manual or select "HELP" for a list of available commands. Wait for the tone and begin speaking within 5 seconds. Speak in a natural voice and without pausing between words. Make sure the contact''s first and last name is stored in your vehicle''s phonebook. If your system requires it, speak the last name first, then the first name (e.g., Michael Smith spoken as 'Smith, Michael'). Use single digits when speaking phone numbers (e.g., five hundred spoken as five zero zero). If you're still having trouble, check your vehicle owner's manual for more information.

Can I make my own voice commands?

Too many voice commands? Create your own customized commands with voice tags, if your system is so equipped. Check your vehicle owner's manual for more information.

Why am I unable to send text messages?

Not able to text? These tips can help you get and send text messages, if your system is so equipped. Keep the interior of your vehicle as quiet as possible (e.g., close windows and direct air vents away from the roof and your face). Speak the voice commands in the correct format and sequence provided in your vehicle owner's manual or select "HELP" for a list of available commands. Wait for the tone and begin speaking within 5 seconds. Speak in a natural voice and without pausing between words. To display text messages, make sure your vehicle is traveling less than 5 MPH. If you're still having trouble, check your vehicle owner's manual for more information.

Phone & SMS

Why can't I hang up my phone?

Can't hang up your phone? Try reconnecting your device to disconnect from future calls. Check Device Compatibility and update to the latest compatible software version listed for your device. Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your vehicle owner's manual or contact us.

Does my vehicle recognize my phone contacts via Bluetooth?

Not all devices support phone book and/or contact transfers via Bluetooth. However, you may enter contacts manually. Please check your vehicle owner's manual for details on entering contacts manually.

What do I do if my vehicle is not downloading my contacts?

Your phonebook didn't automatically download? Each paired phone can have its own dedicated phonebook. Use the instruction below to manually add it, depending on your phone and its available compatibility features. Phones that Support Phonebook Access. Press the "Setting" button. Select "Phone". Select "Download Handset Phonebook". Phones that Do Not Support Phonebook Access. Up to 40 entries can be added to the vehicle phonebook by: Entering contacts downloaded from the handset or Using the Keypad or Call History. On your vehicle, do the following first: Press the "Phone" button. Select "Vehicle Phonebook". Select "Add New". Then add contacts via one of the following ways: Bluetooth. Select "Copy from the Handset". Select "Voicetag" to record a name for the Voice Recognition system. Select "Store". Say the name of the contact after the tone. Select "OK" to save the entry. Keypad. Select "Enter Number by Keypad". Enter contact number. Select "OK". Select "Voicetag" to record a name for the Voice Recognition system. Select "Store". Say the name of the contact after the tone. Select "OK" to save the entry.

What do I do if I can't find my contacts on my vehicle?

Can't find your contacts? Try these instructions to make sure they're installed. Remove the pairing on your device and vehicle, then pair them again. Turn off Bluetooth (if on), then turn it on again. Assign contacts to a group (e.g., "My Contacts"). Turn off Bluetooth (if on), then turn it on again. If you're still having trouble, check your vehicle owner's manual or contact us.

How do I add contacts to my phone book?

Your phonebook didn't automatically download? Each paired phone can have its own dedicated phonebook. Use the instruction below to manually add it, depending on your phone and its available compatibility features. Phones that Support Phonebook Access. Press the "Setting" button. Select "Phone". Select "Download Handset Phonebook". Phones that Do Not Support Phonebook Access. Up to 40 entries can be added to the vehicle phonebook by: Entering contacts downloaded from the handset or Using the Keypad or Call History. On your vehicle, do the following first: Press the "Phone" button. Select "Vehicle Phonebook". Select "Add New". Then add contacts via one of the following ways: Bluetooth. Select "Copy from the Handset". Select "Voicetag" to record a name for the Voice Recognition system. Select "Store". Say the name of the contact after the tone. Select "OK" to save the entry. Keypad. Select "Enter Number by Keypad." Enter contact number. Select "OK". Select "Voicetag" to record a name for the Voice Recognition system. Select "Store". Say the name of the contact after the tone. Select "OK" to save the entry. Call History. Select "Copy from Call History". Select the number to save in the vehicle phonebook. Select "OK".

How do I recover deleted contacts?

Did your contacts get deleted? These instructions might help you get them back. Remove the pairing on your device and vehicle, then pair them again. Turn off Bluetooth (if on), then turn it on again. Assign contacts to a group (e.g., "My Contacts"). Turn off Bluetooth (if on), then turn it on again. If you're still having trouble, check your vehicle owner's manual or contact us.

Which phone is paired to the vehicle if there are multiple devices in the car?

Want to use multiple mobile devices in your car? Not a problem, but connections will be prioritized by the order in which the phones were paired to the vehicle. If you want to switch phones, make sure Bluetooth is on and discoverable on the phone you want to switch, then select change phone. If you wish to pair an Android via Bluetooth after having paired an iPhone, you should disconnect the USB cable before pairing. If you're still having trouble, check your phone owner's manual or contact us.

What do I do if I have trouble adding a Bluetooth phone?

Can't add a phone? Use these tips to pair your device. Make sure your device is fully charged as low battery level might impact the connection. Turn off Bluetooth (if on), then turn it on again. Place your device close to the package to maximize signal strength. If you're still having trouble, check your phone owner's manual or more information or Check Device Compatibility.

Audio & Music

What do I do if I'm having trouble hearing a phone call?

Can't hear the other person on the line? These tips can help make sure you have a clear two-way conversation. Turn up the volume. Make sure you don't have a headphone plugged into your device. Make sure your phone is not on mute. Make sure the noise inside your vehicle is kept to a minimum (e.g., turn off radio, air conditioning). Restart your phone call. Restart your device and vehicle. Turn off Bluetooth (if on), then turn it on again. Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your vehicle owner's manual for more information or contact us.

What do I do if my phone calls are poor quality in my vehicle?

Check out these tips to improve your conversations. Place your device close to the package to maximize signal strength. Make sure your device is fully charged as low battery level might impact the connection. Turn off Bluetooth on other devices to avoid interference. Disable Wi-Fi. If you're still having trouble, check your vehicle owner's manual for more information or contact us.

What do I do if my phone call is echoing?

Does your phone call repeat itself due to echoing? Try these tips so you only have to hear it once. Restart your phone call. Place your device close to the package to maximize signal strength. Make sure your device is fully charged as low battery level might impact the connection. Connect your device via AUX or USB cable. Turn off Bluetooth on other devices to avoid interference. If you're still having trouble, check your phone owner's manual for more information.

What do I do if I am having trouble streaming music via Bluetooth?

These tips can help you play your tunes. Restart your device and vehicle. Turn off Bluetooth (if on), then turn it on again. Remove the pairing on your device and vehicle, then pair them again. If you're still having trouble, check your vehicle owner's manual or contact us.

Why does my system autoplay media from my device?

Turn off your phone as the audio source. If you're still having trouble, check your phone owner's manual or contact us.

Why does the streaming stop sometimes?

Does your streaming cut in and out? Try these tips to get music streaming fluidly. Turn off Bluetooth on other devices to avoid interference. Disable Wi-Fi. If you're still having trouble, check your vehicle owner's manual or contact us.

NissanConnect Services Powered By SiriusXM

How do I get Started Using NissanConnect Services?

If you purchased your vehicle new, you may have a trial available, but you will need to enroll to take advantage of the trial. It’s never been easier to get started, just choose an option and follow the steps below. Ask your dealer to enroll you at your time of purchase OR Rather enroll on your own time? You can also find us on the app store. 1. Download the MyNISSAN App. 2. Login/Register for a MyNISSAN Owner Portal Account.

What is Edition ONE Nissan Concierge?

Edition ONE Nissan Concierge is your personal concierge for a myriad of services, from restaurant suggestions and reservations to movie show times and sports scores or even general trivia answers. Available only with the 2019 Nissan Altima Edition ONE. You can contact your Edition ONE Nissan Concierge through the following methods: 1. Press the headset icon on the vehicle's display and say "Concierge" 2. Through the MyNISSAN App. 3. Using the NissanConnect Services Skill with Amazon Alexa or Action for the Google Assistant 4. SMS Text: 88635 5. Phone: (888) 717-1411 6. Email: requests@nissanconcierge.com

How do I subscribe to Edition ONE Nissan Concierge?

Edition ONE Nissan Concierge is included with an active trial or subscription to NissanConnect Services for 2019 Altima Edition ONE owners. The device communicates through a cellular network. Connection and signal strength may vary and be limited by location. Always give your full attention to driving. Avoid operating in such a way that you can be distracted during vehicle operation.

How does Edition ONE Nissan Concierge verify my identity?

Edition ONE Nissan Concierge requires enrollment in NissanConnect Services. Once enrolled, your phone number and vehicle VIN will be used to verify your identity. Requests can be made from the phone number on file and do not require a username/password or PIN.

What is Nissan Concierge?

Nissan Concierge is your personal concierge for a myriad of services, from restaurant suggestions and reservations to movie show times and sports scores or even general trivia answers. Available with an active trial or subscription to NissanConnect Services Premium Convenience package on eligible vehicles. You can contact your Nissan Concierge through the following methods: 1. Press the headset icon on the vehicle's display and say "Concierge" 2. Through the MyNISSAN App. 3. Using the NissanConnect Services Skill with Amazon Alexa or Action for the Google Assistant 4. SMS Text: 88635 5. Phone: (888) 717-1411 6. Email: requests@nissanconcierge.com

How do I subscribe to Nissan Concierge?

Available with an active trial or subscription to NissanConnect Services Premium Convenience package on eligible vehicles. The device communicates through a cellular network. Connection and signal strength may vary and be limited by location. Always give your full attention to driving. Avoid operating in such a way that you can be distracted during vehicle operation.

How does Concierge verify my identity?

Nissan Concierge requires enrollment in NissanConnect Services. Once enrolled, your phone number and vehicle VIN will be used to verify your identity. Requests can be made from the phone number on file and do not require a username/password or PIN.

What is My Car Finder and how can I access it?

My Car Finder helps you find your parked Nissan vehicle from any location, at any time. The device communicates through a celluar network. Connection and signal strength may vary and be limited by location. To access My Car Finder, log in to the MyNISSAN App or MyNISSAN Owner Portal. Your vehicle's GPS location will appear on the MyNISSAN App and Owners Portal map. As an added security measure, a PIN is required on the mobile app.

Will I be notified if remote commands are successful or unsuccessful?

You can be notified of the success or failure of remote commands if you have downloaded the MyNISSAN App and have enabled push notifications. You will also be shown the status of the command within the mobile app. If you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the Nissan Intelligent key before your vehicle will initiate Remote Engine Start/Stop commands.

What is Remote Door Lock/Unlock?

Remote Door Lock/Unlock allows you to remotely unlock or lock your Nissan’s doors through the MyNISSAN App or MyNISSAN Owner Portal from any location. If you forget to lock your vehicle, or if you need to open it and don’t have the keys, you can send a remote request. If available in your vehicle, the doors will automatically relock if a door has not been opened within a minute after a successful remote unlock request. In order for the Remote Door Lock/Unlock command to be successful, your vehicle must meet the following criteria: 1. Engine must be off 2. Doors must be closed As an added security measure, A PIN is required before Remote Door Lock/Unlock feature can be used on the MyNISSAN App or MyNISSAN Owner Portal. Please secure your PIN appropriately and do not share it.

What is Remote Engine Start/Stop?

Remote Engine Start/Stop allows you to remotely start or stop your vehicle through the MyNISSAN App or MyNISSAN Owner Portal. You can remotely start your vehicle before you leave home or work in advance to return it to a comfortable temperature. Remote Engine Start/Stop is not available on all models. Remote Engine Start/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally. Never leave the engine idling in the garage or other enclosed area. As an added security measure, A PIN is required before Remote Engine Start/Stop feature can be used on the MyNISSAN App or Owner Portal. Please secure your PIN appropriately and do not share it.

How does Remote Engine Start/Stop work?

When you start your vehicle with Remote Engine Start the engine will run for 10 minutes. After sending two Remote Engine Start commands from the MyNISSAN App or Owner Portal or if you have not started your vehicle's engine in the last 14 days, you will need to start your engine with the Nissan Intelligent Key before sending additional Remote Engine Start commands. The device communicates through a cellular network. Connection and signal strength may vary and be limited by location. The following conditions must be met for your vehicle to be started remotely: 1. Vehicle doors must be closed and locked 2. Hood must be closed 3. Windows up 4. Transmission must be in 'Park' 5. Nissan Intelligent key must be outside of the vehicle 6. Brake pedal cannot be depressed Service not available on all models. Remote Engine Start/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally.

Can I cancel a Remote Engine Start/Stop command?

Yes, you can cancel a Remote Engine Start command once the engine has started. To send a cancel command, simply open the MyNISSAN App or MyNISSAN Owner Portal to send a Remote Engine Stop command. Remote Engine Start/Stop is not available on all models. Remote Engine Start/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally.

What is Remote Horn and Lights?

Remote Horn and Lights allows you to remotely flash the headlights and sound the horn for approximately 15 seconds on your Nissan. It is most often used to help you locate your vehicle. For a more discrete option, you can choose to just flash the lights. In order for the Remote Horn & Lights command to be successful, your vehicle's engine must be off. Remote Horn & Lights may be subject to state or local regulations governing noise in the location of your vehicle. As an added security measure, A PIN is required before the Remote Horn & Lights feature can be used on the MyNISSAN App or MyNISSAN Owner Portal. Please secure your PIN appropriately and do not share it.

Which NissanConnect Services features require a PIN?

As an added security measure, A PIN is required for the following NissanConnect Services features: Parked Car Finder (app only), Remote Engine Start/Stop, Remote Horn and Lights, Remote Door Lock/Unlock Please secure your PIN appropriately and do not share it.

Which NissanConnect Services features do not require a PIN?

A PIN is not required for information-only features such as: Maintenance Notifications Monitoring and Alarm Alerts My Calendar and Destination search features. To access these information-only features, you must be signed in to the MyNISSAN App or MyNISSAN Owner Portal.

I already have an account for the MyNISSAN Owner Portal. How do I add my vehicle to My Garage?

To add your Nissan to an existing MyNISSAN Owner Portal account via My Garage, you will need to have your VIN available. You can also add a vehicle to My Garage by logging in to the MyNISSAN App using your existing MyNISSAN Owner Portal account credentials.

I already have an account for the MyNISSAN Owner Portal. How do I add my vehicle to my account?

To add your Nissan to an existing Owner Portal, you will need to have your VIN available. You can also add a vehicle to your account by logging in to the MyNISSAN App using your existing account credentials.

Can I change the email I used to sign up for the MyNISSAN Owner Portal account?

Yes, you can change your email address in your MyNISSAN Owner Portal account by clicking "Manage My Personal Info" and selecting "Update my Email ID/User ID." Please note, updating your MyNISSAN Owner Portal email ID/User ID will not automatically update the contact email used for communications regarding NissanConnect Services. To update your email and contact preferences, click the NissanConnect Services tab in the MyNISSAN Owner Portal, click on "Manage Subscription" and select "Profile".

How can I access NissanConnect Services online from the MyNISSAN Owner Portal?

Log in to your MyNISSAN Owner Portal account, select the vehicle that you would like to view, then scroll down to the Connected Services section, select "Manage Subscription" next to NissanConnect Services.

Can I receive push notifications for the NissanConnect Services features on my compatible smartphone?

To enable push notifications on your device, download the MyNISSAN App. If you have the MyNISSAN App and are not receiving notifications, please check your device settings.

What are the features, pricing and packages included with NissanConnect Services for model year 2018 and newer Nissan LEAF's?

Feature availability depends on model/trim. To view a full list of features, visit https://www.nissanusa.com/connect/system-availability.html

What are the features, pricing, packages and services included with NissanConnect Services?

Feature availbility depends on model/trim. To view a full list of features, visit: https://www.nissanusa.com/connect/system-availability.html

What forms of payment are accepted for NissanConnect Services subscription?

A payment card is required for NissanConnect Services subscription after the end of your trial period. The following payment cards are accepted • Visa® • MasterCard® • American Express® • Discover® • JCB • Diners Club

Where is NissanConnect Services available?

NissanConnect Services is available in the fifty United States for US subscribers.

Is a credit card required for the NissanConnect Services trial?

Credit card information is not required to activate your trial offer. After your trial expires, a paid subscription is required to continue services.

Which Nissan models come equipped with the NissanConnect Services?

For model availability see: https://www.nissanusa.com/connect/system-availability.html

Is there a trial for NissanConnect Services?

Yes. When you purchase or lease a new Nissan equipped with NissanConnect Services, you are eligible to enroll in a trial subscription of NissanConnect Services Premium Plus for up to six months from the date of purchase or lease as well as NissanConnect Services Select for up to three years from the date of purchase or lease. To receive the trial subscriptions, you must enroll in NissanConnect Services through the MyNISSAN App or MyNISSAN Owner Portal. Trial times may vary by model and/or model year. Nissan LEAF is eligible for trial subscriptions for Select and Premium packages only.

How do I download the MyNISSAN App?

The MyNISSAN App is available on Google Play and the App store for download to your mobile device.

What is NissanConnect Services?

NissanConnect Services provides a suite of safety, security and convenience features and can keep you connected to your Nissan vehicle through your compatible smartphone, smartwatch, computer or smart speaker. NissanConnect Services can provide assitance in emergency situations, allow you to remotely control vehicle functions, and monitor how it is being driven. *Feature availability depends on model/trim.

Where can I find the NissanConnect Services privacy policy?

The NissanConnect privacy policy can be found at: https://www.nissanusa.com/privacy

What is Destination Assistance and how do I access it?

Destination Assistance is a feature you can use from your Nissan that allows you to find Points of Interest and access the location in your vehicle or send directions to your Nissan Navigation System. Destination Assistance is accessed by touching the headset icon on the menu display or by navigating to the "Program" menu in the vehicle and choosing "Connect to Voice Menu." You can say the name of the destination or the address of the location, and the interactive voice response system or Live assistance, depending on model/trim, will send the destination to your Nissan Navigation System.

What is Destination Download and how do I access it?

Destination Download is accessed from the MyNISSAN App or MyNISSAN Owner Portal. You can search for various Points of Interest and access them directly in your vehicle. Once sent, you will need to sync your navigation system through the NissanConnect Services Menu to download your destination.

What is Google® Send to Car?

If available, Google® Send to Car enables you to search for Points of Interest on the Google MapsTM website and send them directly to your Nissan Navigation System. Once sent, you will need to sync your navigation system through the NissanConnect Services Menu to download your destination. Google® Send to Car is not available on all models. Google® Send to Car may require subscription consent to activate. Certain services, including Google Send to Car, are provided by independent companies not within Nissan's or its corporate parents’ control. Terms of NissanConnect Services Subscription Agreement apply. *The feature availability depends on model/trim.

What is Journey Planner and how do I access it?

Journey Planner allows you to plan road trips in advance before you leave home. Using the MyNISSAN Owner Portal, click the NissanConnect Services link and select the Destinations tab. Enter your starting point and end point, plus up to four waypoints you’d like to visit along the way. Journey Planner will determine your route, calculate driving distance and time, then send your journey seamlessly to the Nissan Navigation System. Once sent, you will need to sync your navigation system feed through the NissanConnect Services Menu to download your journey.

What is Alarm Notification?

Alarm Notification will notify you if your Nissan's factory installed alarm has been triggered. This is especially useful when you are out of the alarm’s audible range. If you have selected to receive Alarm Notifications, an alert is sent via your preferred notification method: email, text message and/or push.

What is a Boundary Alert?

Boundary Alert helps you monitor your Nissan when someone else is behind the wheel. Set a geographical driving boundary on the MyNISSAN App or MyNISSAN Owner Portal to recieve an alert if your Nissan arrives or departs your set boundary. To use Boundary Alert, select an address, enter the desired radius of the boundary, and choose to set arrival, departure, or both. Up to 10 active Boundary Alerts can be saved with the option to name each boundary. If your Nissan crosses a boundary while active, an alert is sent via your preferred notifcation method; email, text message and/or push. You can also set your preferences to display a notification pop-up in the vehicle itself to remind your secondary driver when they have arrived or departed the authorized zone.

Once a Boundary Alert is triggered will the vehicle operation change in any way?

No. The vehicle will not be immobilized or limited in any way.

What is Curfew Alert?

Curfew Alert allows you to establish and monitor the time and day when your Nissan is driven. If your Nissan is driven outside the scheduled periods of time, an alert is sent via your preferred notification method; email, text message and/or push. Curfew Alert can be established via your MyNISSAN App or MyNISSAN Owner Portal. To use Curfew Alerts, name your alert, select the applicable days of the week and set the start and end times. You may set two Curfew Alerts at a time. You can set your preferences to display a pop-up notification in the vehicle itself, to remind your secondary driver when the vehicle is driven outside the permitted curfew.

Once a Curfew Alert is triggered will the vehicle operation change in any way?

No. The vehicle will not be immobilized or limited in any way.

What are Maintenance Alerts?

The Maintenance Alert notifies you when a Malfunction Indicator Light (MIL) is triggered and an alert is sent via your preferred notification method; email, text message and/or push. These alerts are posted on the MyNISSAN Owner Portal, and made available to you in your Nissan through both text display and audio alerts.

What is a Scheduled Maintenance Notification?

In the Vehicle Health Report you will receive a Scheduled Maintenance Notification to let you know whenever vehicle is due for service.

What is a Speed Alert?

Stay informed on how fast your Nissan is driven even when you're not behind the wheel. Set a speed threshold on the MyNISSAN App or MyNISSAN Owner Portal and you'll recieve an alert if your vehicle exceeds your established threshold. If the maximum speed is breached, an alert is sent via your preferred notification method; email, text message and/or push. You can also set your preferences to display a pop-up notification in the vehicle itself to remind your secondary driver when they have exceeded the established speed threshold. The Speed Alert setting is created by you and does not take into account established speed limits.

What is a Valet Alert?

Valet Alert allows you to monitor your Nissan after you hand over your keys. If the vehicle leaves the preset radius, an alert is sent via your preferred notification method; email, text message and/or push. You can manage the Valet Alert feature on the MyNISSAN App or MyNISSAN Owner Portal.

Once a Valet Alert is triggered will the vehicle operation change in any way?

No. The vehicle will not be immobilized or limited in any way.

Will the occupant of my vehicle be aware if they have breached the Valet boundary?

There is no notification within the vehicle. Only those drivers who have been set to receive notifications will be alerted.

What is a Vehicle Health Report?

The Vehicle Health Report provides you with a monthly performance evaluation and any recent malfunction alerts triggered by your Nissan. You can review the detailed report on the MyNISSAN App or MyNISSAN Owner Portal.

How do I opt-in to receive Push notifications if I previously selected to opt-out?

If you declined to allow Push notifications when you downloaded the MyNISSAN App, you will need to visit your device settings and enable Push notifications for NissanConnect Services. If you have enabled Push notifications on your device, you can choose to opt-in/opt-out of available feature notifications in the MyNISSAN App or MyNISSAN Owner Portal Preference Settings.

How do I access the NissanConnect Services menu from my vehicle display?

Accessing the NissanConnect Services menu varies by model. It will be on your Home screen, or you will need to select the Info button or the Apps button.

Do I need a smartphone to be able to use NissanConnect Services?

You can access all of the NissanConnect Services features through the MyNISSAN Owner Portal. However, downloading the MyNISSAN App is recommended for easy access to the safety, security and convenience features included in your package.

Are there limits to the number of times I can use NissanConnect Services?

You can access NissanConnect Services from your vehicle, computer or mobile device, 24 hours a day, seven days a week with no limits on the number of times or amount of features used (based on the features available in your package subscription). Service limitations and Terms of NissanConnect Services Subscription Agreement apply.

What type of connection does NissanConnect Services use?

NissanConnect Services uses a telematics control unit that is embedded in the vehicle, connecting to a compatible cellular network to access the suite of services. The Services work using wireless communication networks and the Global Positioning System ("GPS") satellite network. Not all NissanConnect Services are available everywhere, particularly in remote or enclosed areas. The area in which you are driving may affect the service that can be provided, including but not limited to routing and GPS services such as our ability to determine your Vehicle's precise location.

How does Automatic Collision Notification work?

Automatic Collision Notification triggers a connection from the car to the NissanConnect Services Emergency Response Center when the vehicle has been involved in a collision event and/or if the airbags have deployed. A specially trained Response Specialist will assist in the dispatch of emergency services to the vehicle if requested, or if the occupant is unresponsive. The Response Specialist will remain on the line with the occupant of the vehicle until assistance arrives and can also notify the emergency contact on file. Automatic Collision Notification is dependent on an operational device in the vehicle, and GPS and cellular coverage.[[2839]]

What is Emergency Call?

If you find yourself in a dangerous situation or in need of emergency services, you can push the "SOS" button in your vehicle to connect to a NissanConnect Services Response Specialist who will assist in the dispatch of emergency services to your vehicle's location. Emergency Call is dependent on an operational device in the vehicle, and GPS and cellular coverage.[[2839]]

How do I request Roadside Assistance?

If you need Roadside Assistance, just touch the headset icon on your Nissan display to access the voice menu, and say the words “Roadside Assistance”. You’ll be connected to a Response Specialist who can assist with dispatching third-party services to your location. You can also contact Roadside Assistance using the MyNISSAN App. Roadside Assistance is dependent on an operational device in the vehicle, and GPS and cellular coverage.

How does Stolen Vehicle Locator work?

Using sophisticated technology, The Stolen Vehicle Locator feature can help pinpoint your vehicle's location and assist police in recovering it, in the unfortunate event that it is ever stolen. In the event your Nissan is stolen, you will need to first alert the local police and file a stolen vehicle police report. Next, call NissanConnect Services at 1-844-711-8100 with the police report number and request that the Stolen Vehicle Locator service be initiated on your vehicle. For your safety, when your vehicle has been located, the location will only be reported to law enforcement. You can contact NissanConnect Services to check the status of an existing Stolen Vehicle Locator request, request an extension, or initiate a new request. NissanConnect Services will cease tracking after 14 days, or as soon as the vehicle location is known. Vehicles that have been reported stolen cannot be accessed through the MyNISSAN App or MyNISSAN Owner Portal. When the vehicle's location is known, NissanConnect Services will contact the law enforcement agency in the jurisdication where the vehicle has been located and advise authorities of its location. Your contact information will be provided to the law enforcement agency so that you can be notified after the vehicle has been successfully recovered. You can contact the local police at any time to check on the status of the stolen vehicle report.

Why are some of the NissanConnect Services functions limited while driving?

Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.

Can I type while driving?

No, the keyboard is locked out while driving for your safety. However, you can use voice response and customizable preset responses.

AT&T will discontinue its 3G cellular network after February 22, 2022. How will this affect my access to NissanConnect Services/NissanConnect EV & Services?

The NissanConnect Services and NissanConnect EV & Services telematics programs will be affected by AT&T's decision to discontinue its 3G cellular network. On February 22, 2022, all Nissan vehicles equipped with telematics hardware compatible for use with the 3G cellular network will be unable to access NissanConnect Services and NissanConnect EV features. New enrollments for these vehicles will also no longer be allowed after June 1, 2021. After this point, customers who are not already enrolled in a telematics trial or subscription will be unable to access services for their vehicle. The decision to discontinue 3G network coverage was not made by Nissan and this change is not within Nissan's control.

What is 3G cellular network access?

3G refers to "3rd Generation" digital cellular telephone technology; it is the name of a specific network that mobile telephone equipment uses to provide connectivity.

What vehicles were affected by this issue? How do I know if this issue affects me?

Nissan contacted affected customers who owned or leased an applicable vehicle before June 1, 2021. NissanConnect Services customers can also call 1-855-426-6628 to verify whether their vehicle is impacted; Nissan LEAF owners can call 1-877-664-2738. The following Nissan models were built with 3G TCUs: - 2016-2017 Altima - 2017-2018 GT-R - 2016-2017 Maxima - 2017 Murano - 2017 Pathfinder - 2016-2017 Rogue - 2017-2018 Rogue Sport - 2016-2018 Sentra - 2016-2017 TITAN - 2017 TITAN XD Additionally, some 2011-2015 LEAF models were upgraded with 3G TCUs.

Will my vehicle's navigation system feature be affected by the discontinuation of the 3G cellular network?

No. If your vehicle is equipped with a Nissan navigation system, the navigation system is unaffected by the discontinuation of AT&T's 3G cellular network.

Where can I find the NissanConnect® Services Terms & Conditions?

Please click below to review the terms and conditions. NissanConnect® Services Terms & Conditions.

NissanConnect EV

LEAF 2011-2015

AT&T discontinued its 2G cellular network coverage on December 31, 2016. How does this affect my access to NissanConnect EV (formerly CARWINGS)?

After December 31, 2016, Nissan LEAF models with a 2G-compatible telematics control unit (TCU) are unable to use or receive services from that device. No new enrollments in the service were allowed after July 1, 2016. If an affected vehicle had not had a hardware upgrade and was not enrolled in NissanConnect EV before June 30th, 2016, then it will not have access to the available NissanConnect EV features, including Remote Climate Control and Driving History, until the upgraded hardware is installed.

What is 2G cellular network access?

2G refers to "2nd Generation" digital cellular telephone technology; it is the name of a specific network that mobile telephone equipment uses to provide connectivity.

What vehicles were affected by this issue? How do I know if this issue affects me?

a. Nissan contacted affected customers who owned or leased a MY11-MY15 Nissan LEAF before December 31, 2016 directly; customers can contact Nissan LEAF Owner Services at 1-877-664-2738 to verify if their vehicle is impacted. If you have a vehicle that has navigation and is one of the model years listed below, your vehicle has a 2G TCU. b. The following models are equipped with 2G TCUs: i. Nissan LEAF: All model years 2011-2015 (SV & SL trims only). • Model 2016 LEAF was not impacted.

Will my vehicle's navigation system feature be affected by the discontinuation of the 2G cellular network?

No. If your vehicle is equipped with a Nissan Navigation system, the navigation system is unaffected by the discontinuation of AT&T's 2G cellular network.

Why does my vehicle navi screen say "CARWINGS" but all marketing communications say "NissanConnect EV"?

On September 29, 2015, we rebranded CARWINGS to NissanConnect EV. NissanConnect EV replaced the CARWINGS name not only on the smartphone app, but on all communications regarding LEAF telematics. However, for LEAF models 11-15, the telematics icon on the vehicles navigation screen will not change. It will continue to read "CARWINGS".

Please proceed to the Data Communications settings menu. error message is being displayed.

Carrier has been manually changed to the incorrect setting. Press the "MENU" button to the right of the navigation screen in the car. Select "Settings". Select "Phone &" CARWINGS". Select "Data Communication". Select "Select Carrier". Then verify that "Automatic Setup" ON label is activated.

I get an error that my VIN is associated with another account. How do I fix this?

Your VIN is already associated to another account for some reason and will need to be fixed by Nissan. Call 1-877-NO-GAS-EV for assistance.

How Do I Request Roadside Assistance?

With Roadside Assistance, you can be connected to a live Response Specialist who can request to send towing, mobile charging or other third-party services to your location. You can be connected to Roadside Assistance through the NissanConnect® EV & Services smartphone app, or by calling Roadside Assistance directly at 1-800-801-6161. Services, including Roadside Assistance, are dependent on an operational device in the vehicle, and GPS and cellular coverage.

When do charging stations automatically update on my map?

Charging stations automatically update every month. The vehicle will automatically check the NissanConnect EV Data Center for a map update at the beginning of every month or when a new home location is set.

How large an area does the automatic charging station map update cover?

100 mile by 100 mile square centered at your home location.

Is there any other time the car does automatic charging station map updates?

Yes, if the battery state of charge gets down to 4kWh, it will initiate an automatic update of a 18.75 mile by 18.75 mile square centered on your current location.

Why does the car have a manual update button if there is an automatic update built in?

Automatic update is 100 mile by 100 mile square centered on your home location. Manual update can be used if you travel outside your home area and need to find a charging station.

How large an area does the manual charging station map update cover?

18.75 mile by 18.75 mile square.

How do I manually update charging stations on my map?

In the vehicle, press the zero emission button (lower right side next to navigation screen). Select "Update Stations". Select location (near current location, destination, home, location on map).

I am not receiving any notification emails. How do I fix this?

Follow these steps: 1. Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/owners/. 2. Click your LEAF vehicle dashboard. 3. Scroll down and click Notifications Preferences. 4. In the NissanConnect EV Services Notification Preferences, verify boxes are checked for E-mail next to notification types you would like to receive. 5. In NissanConnect EV Services Notification Contacts, verify your email address is entered correctly. 6. Click Update to save any updates you made. 7. Log in to your email account and check junk email folder and spam filter settings to confirm notification emails are not being blocked.

How do I send multiple routes to my car?

Follow these steps: 1. Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/owners/. 2. On your LEAF vehicle dashboard scroll down and click "My EV". 3. In the top navigation menu, select "Route Planner". 4. Click "Plan Your Route". 5. Enter your start destination and you can include up to five waypoints. Click "calculate route". 6. Click "Forward Route to Navigation" and name your route to send the route to your LEAF. (Select "Reconfigure Route" and click "Reset" then repeat steps 4 and 5 to send up to 5 routes to your LEAF). 7. Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen). 8. Select "CARWINGS". 9. Select "All Information Feeds". 10. Select "Route Planner". 11. Select the route you would like to set as new destination.

After updating my favorite settings on the website it did not update in the car.

You can manually update the favorites in the car by doing the following. Go to the vehicle and press the zero emission button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Select "Information Feed Setting". Select "Edit Feed List". Select "Update Feed List" then "Yes". Favorites in the car will also be automatically updated once per day.

Why did start charge request fail?

Start charge request may fail due to any of the following reasons: 1. Trickle/normal cable unplugged. 2. Power not available from charging station. 3. Vehicle ignition is turned on. 4. Poor cellular signal reception at vehicle's location. 5. Vehicle ignition has not been turned on in 14 days or more. 6. Vehicle may already be fully charged.

Why did refresh/update request fail?

Refresh/update request may fail due to any of the following reasons: 1. Poor cellular signal reception at vehicle's location. 2. Vehicle ignition has not been turned on in 14 days or more.

Why did climate control on request fail?

Climate control on request may fail due to any of the following reasons: 1. Vehicle ignition is turned on. 2. Poor cellular signal reception at vehicle's location. 3. Vehicle ignition has not been turned on in 14 days or more. 4. Vehicle battery state of charge low.

When does climate control turn off automatically?

Climate control will turn off automatically due to any of the following reasons: 1. Quick charging stops. 2. After 2 hours running on charger power when trickle/normal power connected. 3. After 15 minutes running on battery power when trickle/normal power not connected. 4. After 15 minutes running on battery power when quick charger connected but not charging. 5. Charger power is lost or stopped. 6. Charge cable is unplugged. 7. Vehicle ignition is turned on.

Can I set the climate control temperature in the vehicle from the web site or smartphone app?

No, climate control always sets automatically to approximately 77°F regardless of setting when you last drove the vehicle.

Why did climate control off request fail?

Climate control off request may fail due to any of the following reasons: 1. Vehicle ignition is turned on. 2. Poor cellular signal reception at vehicle's location. 3. Vehicle ignition has not been turned on in 14 days or more.

What are the classifications for regional rankings?

Platinum 80-100% Gold 80-50% Silver 50-20% Bronze 20-0%

Why does my navigation say connecting and then start reading to me on its own?

The system is set to download automatically. You can change this setting by going into CARWINGS->CARWINGS Settings->Information Feed Setting->Download Automatically->Select Download Interval.

Have you entered your NissanConnect EV PIN and password to the vehicle?

If not, follow these steps: 1. Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/owners/. 2. Ensure that your LEAF has been added to your MyNISSAN account. 3. Click your LEAF vehicle dashboard. 4. Scroll down to the Connected Serivces section and locate the NissanConnect EV program, then click "Manage Account" next to that program. 5. Once you click "Manage Account" a new page will diplay that includes your NissanConnect EV PIN and password. Take a picture of this page or write it down, so you have it when you get into your LEAF (PIN & Password are case sensitive). 6. If you have already entered the NissanConnect EV PIN and password into your vehicle, it will no longer appear when you select "Manage Account".

Does vehicle display error "No Service" when "Send ID and password" is pressed?

Check that the car is located in an area with good AT&T wireless signal and try again. If vehicle still displays error "No Service" TCU may be turned off. Return to the dealer and request to check the TCU.

At initial purchase, NissanConnect EV features in my Nissan LEAF are not working. How can I fix this?

Try the following steps: 1. Have you enrolled in NissanConnect EV? If not visit https://www.nissanusa.com/owners/ and click "Create An Account" to sign up. 2. Have you entered your NissanConnect EV PIN and password to the vehicle? If not, visit https://www.nissanusa.com/owners/ and sign in. Click your LEAF vehicle dashboard. Scroll down to the Connected Serivces section and locate the NissanConnect EV program, then click "Manage Account" next to that program. Once you click "Manage Account" a new page will diplay that includes your NissanConnect EV PIN and password. Take a picture of this page or write it down, so you have it when you get into your LEAF (PIN & Password are case sensitive). If you have already entered the NissanConnect EV PIN and password into your vehicle, it will no longer appear when you select "Manage Account". Turn on your Nissan LEAF. Accept terms and conditions in vehicle's navigation system (only required if you have not already accepted terms and conditions). Press the "Zero Emission" button on the console to the right of the touch screen. Select "CARWINGS". Select "CARWINGS Settings". Select "Sign In" then enter your NissanConnect EV PIN and password (case sensitive). Select "Send ID and password" then touch "Yes". 3. Does vehicle display error "No Service" when "Send ID and password" is pressed? Check that the car is located in an area with good AT&T wireless signal and try again. If vehicle still displays error "No Service" TCU may be turned off. Return to the dealer and request to check the TCU. 4. Does vehicle display error "To use telematics service you need to create an account"? Most likely cause is incorrectly entering NissanConnectEV PIN or Password. Try to enter NissanConnect EV PIN and Password again, be careful to avoid mistyping and use correct upper and lower case. 5. Does vehicle display message "Account activated"? Your NissanConnect EV features should not be functional. Close and reopen your browser then log back in to your MyNISSAN Owner Portal account.

What user name and password do I use for the MyNISSAN Owner Portal, smart phone app, and the vehicle?

MyNISSAN Owner Portal: Use MyNISSAN Owner Portal user name and password created during enrollment. If you pre-ordered your Nissan LEAF this is the same as your Nissan LEAF pre-order account. Smart phone app: Use MyNISSAN Owner Portal user name and password. Vehicle: Use NissanConnect EV PIN and Password. Sign in only required at initial set-up. To find your NissanConnect EV PIN and Password: 1. Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/owners/. 2. Ensure that your LEAF has been added to your MyNISSAN account. 3. Click your LEAF vehicle dashboard. 4. Scroll down to the Connected Services section and locate the NissanConnect EV program, then click "Manage Account" next to that program. 5. Once you click "Manage Account" a new page will diplay that includes your NissanConnect EV PIN and password. Take a picture of this page or write it down, so you have it when you get into your LEAF (PIN & Password are case sensitive). 6. If you have already entered the NissanConnect EV PIN and password into your vehicle, it will no longer appear when you select "Manage Account".

How do I turn on automatic charging station map updates?

In the vehicle press the zero emission button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Verify that "Auto-Update Stations" ON label is activated. NOTE: You must be enrolled in NissanConnect EV to use this service.

After updating my favorite settings on the website it did not update in the car. What should I do?

You can manually update the favorites in the car by doing the following: Go to the vehicle and press the zero emission button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Select "Information Feed Setting". Select "Edit Feed List". Select "Update Feed List" then "Yes". Favorite in the car will also be automatically updated once per day.

Can I start quick charge from web site or smart phone app?

No, quick charge can only be started by the quick charger, not the vehicle. Only trickle or normal charge can be started remotely using NissanConnect EV.

Why does the car say no new charging stations available when I request a manual update?

Manual update uses the same charging station map data as the automatic update. If you already have automatic update turned on and you request a manual update within your home area there will be no new information.

How do I send a location to my car from Google?

In my car how do I route to a location sent from Google?

In the vehicle press the zero emission button (lower right side next to navigation screen). Select "CARWINGS". Select "All Information Feeds". Select "Google Maps". Select "Send to Car". Wait while screen says "Connecting to center". Wait while screen says "Downloading info". Once the system begins to read destination and display on map touch "pause". Select "New Dest." to set as destination or Select "Add to Route" to set as waypoint.

I am not receiving "Charge Complete" notifications. How do I fix this?

First follow the steps under the "I am not getting any notification emails" question. Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Select "Charging Messages". Verify that "Send Charging Status to Data Center" ON label is activated.

I am not receiving "Plug-in Reminder" notifications. How do I fix this?

First follow the steps under the "I Am Not Getting any Notification E-mails" question. Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Select "Charging Messages". Verify that "Send unplugged status to Data Center" ON label is activated. Verify "Time delay for unplugged messages" is set to your preference. Select "Saved locations for unplugged messages" and verify locations where you would like to receive plug in reminder are saved.

Steps to report an EV charging station that is not on the map in your LEAF navigation system.

Follow these steps: 1. Visit the HERE Map Creator website: http://mapcreator.here.com. 2. OR visit http://www.nissanusa.com/owners/, sign in to the MyNISSAN Owner Portal, go to your LEAF vehicle dashboard, scroll down the page, and click the "Report charging station issues" link. 3. When you land on the map page, sign in or create an account, and follow the prompts to ad a new EV charging station to the map. You can click the user guide for instructions.

I have had my LEAF for 3 years. I read somewhere my 3-year complimentary trial ended December 31, 2013. Is this true?

All users who purchased their LEAF more than 3 years ago and are currently enrolled in NissanConnect EV subscriptions will be able to continue using the services at no charge until further notice. In the future, Nissan may charge for renewal of NissanConnect EV subscriptions. Customers would receive 90-day notice prior to any changes in subscription service charges.

Why is NissanConnect EV still working in my vehicle and I have had it more than three years? / Why is Nissan extending my NissanConnect EV subscription?

Nissan is extending your NissanConnect EV subscription at this time as a courtesy for being gas-free.

How do I know if my NissanConnect EV subscription has been extended?

You should have received an email from Nissan informing you of this.

I did not receive an email, is my NissanConnect EV subscription still being extended?

If your NissanConnect EV subscription has currently reached the end of your complimentary subscription period, your NissanConnect EV subscription has been extended automatically.

When will Nissan inform me of any cost for NissanConnect EV?

Nissan will provide 90 days notice prior to NissanConnect EV becoming a paid service.

What will the charge be for NissanConnect EV?

If Nissan decides to charge for the services, pricing will be determined at a later date and announced to NissanConnect EV subscribers 90 days prior to the change taking effect.

I bought my vehicle new 2 years ago, will Nissan be extending my NissanConnect EV subscription?

At this time, the extension only affects LEAF vehicles that are more than 3 years past their original sale date and whose complimentary subscription period has ended. If your NissanConnect EV subscription is extended, you will receive an email from Nissan with that information.

LEAF 2016-2017

Why does my vehicle navi screen say "NissanConnect Services" but all marketing communications say "NissanConnect EV"?

On September 29, 2015, we rebranded CARWINGS to NissanConnect EV. NissanConnect EV replaced the CARWINGS name not only on the smartphone app, but on all communications regarding LEAF telematics. However, for the 2016 LEAF, the telematics icon on the vehicles navigation screen will read NissanConnect Services. Your LEAF is equipped with NissanConnect EV features, which are unique from the NissanConnect Services program.

Can I turn push notifications off in the MyNISSAN Owner Portal?

Yes. You are able to turn off push notifications within the MyNISSAN Owner Portal on your LEAF vehicle dashboard under the Notifications Preferences section.

If I registered in NissanConnect EV, do I also need to register my LEAF in NissanConnect with Mobile Apps?

Yes, if your LEAF is equipped with Mobile Apps, you will still need to register. You can do so in the MyNISSAN Owner Portal, or by downloading Mobile Apps and registering through the app, then synching the app with your LEAF.

I get an error that my VIN is associated with another account. How do I fix this?

Your VIN is already associated with another account for some reason and will need to be fixed by Nissan. Call 1-877-NO-GAS-EV for assistance.

When do charging stations automatically update on my map?

How large an area does the automatic charging station map update cover?

The update covers 100 square miles centered at your home location.

Is there any other time the car does automatic charging station map updates?

Yes - if your vehicle's battery charge decreases to 4kWh, it will initiate an automatic update covering 18.75 square miles centered on your current location.

Why does my vehicle have a manual update button if there is an automatic update built in?

Automatic updates cover 100 square miles around your home location - if you're far from home and need to charge your battery, you can use the manual update feature to find the closest charging station.

How large an area does the manual charging station map update cover?

The update covers 18.75 square miles centered at your current location.

How do I manually update charging stations on my map?

In your vehicle, press the zero emission button (lower right side next to navi screen). Then touch Update Stations. Then select location (near current location, destination, home, location on map).

I am not receiving any notification emails. How do I fix this?

Follow these steps: 1. Log in to your MyNISSAN Owner Portal account at https://owners.nissanusa.com/owners/. 2. Click your LEAF vehicle dashboard. 3. Scroll down and click Notifications Preferences. 4. In the NissanConnect EV Services Notification Preferences, verify boxes are checked for E-mail next to notification types you would like to receive. 5. In NissanConnect EV Services Notification Contacts, verify your email address is entered correctly. 6. Click Update to save any updates you made. 7. Log in to your email account and check your junk folder and spam filter settings to confirm notification emails are not being blocked.

How do I request roadside assistance for my LEAF?

With the Roadside Assistance feature, you can connect to a live Response Specialist who can request to send towing, mobile charging or other third-party services to your location. You can be connected to Roadside Assistance through the NissanConnect® EV & Services smartphone app, or by calling Roadside Assistance directly at 1-800-801-6161. Services, including Roadside Assistance, are dependent on an operational device in the vehicle, and GPS and cellular coverage.

How do I send multiple routes to my car?

Follow these steps: 1. On your LEAF vehicle dashboard, scroll down and click "My EV". 2. In the top navigation menu, select "Route Planner". 3. Click "Plan Your Route". 4. Enter your start destination and include up to five waypoints. Click "calculate route". 5. Click "Forward Route to Navigation" and name your route to send the route to your LEAF. (Select "Reconfigure Route" and click "Reset" then repeat steps 4 and 5 to send up to 5 routes to your LEAF.) 6. Go to the vehicle and touch "Info," or press the zero emisssion button on the lower right side next to the touch screen. 7. Touch "NissanConnect Services." 8. Touch "All Information Feeds" 9. Touch "Route Planner" 10. Touch the route you would like to set as new destination.

After updating my favorite settings on the website it did not update in the car. What should I do?

You can manually update your favorites by doing the following. 1. Go to your vehicle and press the zero emission button (lower right side next to navi screen). 2. Touch "NissanConnect Services". 3. Touch "NissanConnect Services Settings". 4. Touch "Information Feed Setting". 5. Touch "Edit Feed List". 6. Touch "Update Feed List" then "Yes". Favorites in the car will also be automatically updated once per day.

Why did my start charge request fail?

A start charge request may fail for any of the following reasons Trickle/normal cable unplugged. Power not available from charging station. Vehicle ignition is turned on. Poor cellular signal reception at vehicle's location. Vehicle ignition has not been turned on in 14 days or more. Vehicle may already be fully charged.

Why did my refresh/update request fail?

A refresh/update request may fail for any of the following reasons Poor cellular signal reception at vehicle's location. Vehicle ignition has not been turned on in 14 days or more.

Why did my climate control on request fail?

A climate control on request may fail for any of the following reasons Vehicle ignition is turned on. Poor cellular signal reception at vehicle's location. Vehicle ignition has not been turned on in 14 days or more. Vehicle battery state of charge low

When does climate control turn off automatically?

Climate control will turn off automatically for any of the following reasons Quick charging stops. After 2 hours running on charger power when trickle/normal power connected. After 15 minutes running on battery power when trickle/normal power not connected. After 15 minutes running on battery power when quick charger connected but not charging. Charger power is lost or stopped. Charge cable is unplugged. Vehicle ignition is turned on.

Can I set the climate control temperature in the vehicle from the web site or smart phone app?

No, climate control always sets automatically to approximately 77°F regardless of setting when you last drove the vehicle.

Why did my climate control off request fail?

A climate control off request may fail for any of the following reasons Vehicle ignition is turned on. Poor cellular signal reception at vehicle's location. Vehicle ignition has not been turned on in 14 days or more.

What are the classifications for regional rankings?

Platinum 80-100%. Gold 80-50%. Silver 50-20%. Bronze 20-0%.

Why does my navigation say connecting and then start reading to me on its own?

The system is set to download automatically. You can change this setting by doing the following: 1. Go to your vehicle and press the zero emission button (lower right side next to navi screen). 2. Touch "NissanConnect Services." 3. Touch "NissanConnect Services Settings." 4. Touch "Information Feed Setting." 5. Touch "Download Automatically." 6. Touch "Select Download Interval"

How do I sync my NissanConnect EV PIN and password with my vehicle?

To sync your NissanConnect EV PIN and password with your vehicle, do the following: 1. Log into your MyNISSAN Owner Portal account at https://nissausa.com/owners and go to your vehicle dashboard. 2. Scroll down to the NissanConnect EV program within the Connected Services section. 3. Click on the "Manage Subscription" button and the password and PIN will be displayed to you if you have not yet entered this information into your vehicle. Please have a pen and paper ready to jot down this information. 4. Turn on your vehicle. 5. Accept the terms and conditions displayed on your vehicle's navigation system. This is only required if you have not already accepted the terms and condition. 6. Press the "Settings" button on the bottom of the screen. 7. Touch "NissanConnect Services Settings" 8. Touch "Sign In" then enter your NissanConnect EV PIN and password (case sensitive) 9. Touch "Send ID and password" then touch "Yes”

Why does my vehicle display the error "No Service" when "Send ID and password" is pressed?

Ensure that your vehicle is in an area with good AT&T wireless signal and try again. If the vehicle still displays the error message, then the TCU may be turned off. Bring the vehicle to your dealer and have them inspect the TCU.

At initial purchase, NissanConnect EV features in my Nissan LEAF are not working. How can I fix this?

Try the following steps: Have you enrolled in NissanConnect EV? If not visit https://nissausa.com/owners and click "Register" to sign up. Then, follow the steps from the "How do I sync my NissanConnect EV PIN and password with my vehicle?" FAQ to sync your PIN and password. Does your vehicle display the error "No Service" when "Send ID and password" is pressed? Ensure that your vehicle is in an area with good AT&T wireless signal and try again. If the vehicle still displays the error message, then the TCU may be turned off. Bring the vehicle to your dealer and have them inspect the TCU. Does your vehicle display the error "To use telematics service you need to create an account"? The most likely cause is incorrectly entering your NissanConnect Services EV PIN or password. Try to re-enter your PIN and password, being careful not to mistype either one and using correct upper and lowercase. Does your vehicle display the message "Account activated"? Your NissanConnect EV services should not be functional Close and reopen your browser then log back in to your owner portal account [Not sure what this does or what error this actually refers to...]

What username and password do I use for the owner portal, smartphone app, and the vehicle?

MyNISSAN Owner Portal: Use the username and password you created during enrollment. If you pre-ordered your Nissan LEAF this is the same as your Nissan LEAF pre-order account. Smart phone app: Use your MyNISSAN Owner Portal username and password. Vehicle: Use your NissanConnect EV PIN and password. Sign-in is only required at initial set-up. To find your NissanConnect EV PIN and password visit https://nissanusa.com/owners and sign in, then: 1. Go to the vehicle dashboard 2. Scroll down to the Nissanconnect EV program within the Connected Services section 3. Click on the "Manage Subscription" button and the password and PIN will be displayed to you if you have not yet entered this information into your vehicle. Please have a pen and paper ready to jot down this information.

How do I turn on automatic charging station map updates?

In your vehicle, press the zero emission button (lower right side next to navi screen). Then: 1. Touch "NissanConnect Services" 2. Touch "NissanConnect Services Settings" 3. Verify that "Auto-Update Stations" ON label is activated. NOTE: You must be enrolled in NissanConnect EV to use this service.

How do I send multiple routes to my car? Every time I send a new route it overwrites the previous one.

Do the following: 1. Click the Launch NissanConnect EV button on the MyNISSAN Owner Portal to open the NissanConnect EV pop-up window. 2. Click “Route Planner.” 3. Click “Save Your Routes” - your previously saved routes are listed on the left. 4. Click the white circle next to the route you want to send to the car. 5. Click the green arrow on the right side under All Info. Feeds to send the route. 6. Repeat the previous steps to send up to 5 routes to your vehicle. 7. Go to the vehicle and press the zero emission button (lower right side next to navi screen) 8. Touch “NissanConnect Services.” 9. Touch “All Information Feeds.” 10. Touch “Route Planner.” 11. Touch the route you would like to set as a new destination.

Can I start Quick Charge from web site or smart phone app?

No, Quick Charge can only be started using the Quick Charge Port, not the vehicle. Only trickle or normal charge can be started remotely using NissanConnect EV.

Why does the car say no new charging stations available when I request a manual update?

How do I send a location to my car from Google?

To add your car to your account: Visit https://www.google.com/maps/sendtocar. Click "Sign in" and enter your account information. Click "Add car or GPS device". Select "Nissan" from the dropdown menu and type in your NissanConnect EV PIN in the "Account ID" field and click "OK". Creating a display name is optional. To find your NissanConnect EV PIN visit https://www.nissanusa.com/owners/ and sign in. Click "Manage Vehicle". Click "Edit Vehicle". You will find your PIN under the "NissanConnectSM EV Google Send to Car Account ID" field. To send a location to your car: Open Google Maps. Search for a place. Click "Send to car" in the card that appears below the search box. Click "Send". Follow the prompts in your car to see the place.

How do I get directions to a location sent from Google?

In your vehicle press the zero emission button (lower right side next to navi screen), then: 1.Touch "NissanConnect Services." 2. Touch "All Information Feeds." 3. Touch "Google Maps." 4. Touch "Send to Car." 5. Wait while screen says "Connecting to center." 6. Wait while screen says "Downloading info." 7. Once the system begins to read destination and display on map touch "pause." 8. Touch "New Dest." to set as destination, or Touch "Add to Route" to set as a waypoint.

I am not receiving "Charge Complete" notifications. How do I fix this?

First follow the steps under the "I am not getting any notification emails" question Next, go to the vehicle and press the zero emission button (lower right side next to navi screen) and: 1. Touch "NissanConnect Services" 2. Touch "NissanConnect Services Settings" 3. Touch "Charging Messages" 4. Verify that "Send Charging Status to Data Center" ON label is activated.

I am not receiving "Plug-in Reminder" notifications. How do I fix this?

First follow the steps under the "I Am Not Getting any Notification E-mails" question. Next, go to the vehicle and press the zero emission button (lower right side next to navi screen) and: 1. Touch "NissanConnect Services" 2. Touch "NissanConnect Services Settings" 3. Touch "Charging Messages" 4. Verify that "Send unplugged status to Data Center" ON label is activated. 5. Verify "Time delay for unplugged messages" is set to your preference. 6. Touch "Saved locations for unplugged messages" and verify locations where you would like to receive plug-in reminder are saved.

Steps to report an EV charging station that is not on the map in your LEAF navigation system.

Follow these steps: 1. Visit the HERE Map Creator website: http://mapcreator.here.com. 2. OR visit http://www.nissanusa.com/owners, sign in to the MyNISSAN Owner Portal, go to your LEAF vehicle dashboard, scroll down the page, and click the "Report charging station issues" link. 3. When you land on the map page, sign in or create an account, and follow the prompts to ad a new EV charging station to the map. You can click the user guide for instructions.