Help & FAQs

NissanConnect® support

Q: Can I try NissanConnect® before purchasing a vehicle?

Yes, visit any dealership to see how easy\u002Dto\u002Duse NissanConnect® really is. \n

Q: AT&T discontinued its 2G cellular network coverage on December 31, 2016. How does this affect my access to NissanConnect EV (formerly CARWINGS)?

After December 31, 2016, Nissan LEAF models with a 2G\u002Dcompatible telematics control unit (TCU) are unable to use or receive services from that device. No new enrollments in the service were allowed after July 1, 2016. If an affected vehicle had not had a hardware upgrade and was not enrolled in NissanConnect EV before June 30th, 2016, then it will not have access to the available NissanConnect EV features, including Remote Climate Control and Driving History, until the upgraded hardware is installed. \n

Q: What is 2G cellular network access?

2G refers to \x26quot;2nd Generation\x26quot; digital cellular telephone technology; it is the name of a specific network that mobile telephone equipment uses to provide connectivity. \n

Make the most out of NissanConnect and drive in connected comfort and convenience, mile after mile. Have a question about feature functionality or setup? Explore our FAQs or contact us directly for additional assistance.

General

What is NissanConnect®?

Get connected to the road, your car, your community and to the world. Nissan vehicles feature intuitive technology that gives you greater control over your driving experience, starting with NissanConnect®. A suite of advanced features including (if equipped) NissanConnect Services, Door to Door Navigation, Apple CarPlay, Android Auto and more.

What is Nissan Intelligent Mobility?

Nissan Intelligent Mobility guides everything we do. We’re using new technologies to transform cars from mere driving machines into assistants. Together the journey is more confident, connected, and exciting. Whether it’s cars that assist in the driving task, or smartphone integration through Apple CarPlay® or Android Auto™, controlling your vehicle with just your voice through Amazon Alexa, or the safety, security, and convenience features of NissanConnect® Services, the future has arrived and it’s already available in the Nissan you drive today.

Can I try NissanConnect® before purchasing a vehicle?

Yes, visit any dealership to see how easy-to-use NissanConnect® really is.

Can I type while driving?

No, the keyboard is locked out while driving for safety. However, you can use voice response and customizable pre-loaded responses.

Will the vehicle charge my iPhone® while connected to the USB port?

Yes.

Can I type while driving?

No, the keyboard is locked out while driving for safety. However, you can use voice response and customizable pre-loaded responses.

Will the vehicle charge my iPhone® while connected to the USB port?

Yes

NissanConnect EV

LEAF 2011-2015

AT&T discontinued its 2G cellular network coverage on December 31, 2016. How does this affect my access to NissanConnect EV (formerly CARWINGS)?

After December 31, 2016, Nissan LEAF models with a 2G-compatible telematics control unit (TCU) are unable to use or receive services from that device. No new enrollments in the service were allowed after July 1, 2016. If an affected vehicle had not had a hardware upgrade and was not enrolled in NissanConnect EV before June 30th, 2016, then it will not have access to the available NissanConnect EV features, including Remote Climate Control and Driving History, until the upgraded hardware is installed.

What is 2G cellular network access?

2G refers to "2nd Generation" digital cellular telephone technology; it is the name of a specific network that mobile telephone equipment uses to provide connectivity.

What vehicles were affected by this issue? How do I know if this issue affects me?

a. Nissan contacted affected customers who owned or leased a MY11-MY15 Nissan LEAF before December 31, 2016 directly; customers can contact Nissan LEAF Owner Services at 1-877-664-2738 to verify if their vehicle is impacted. If you have a vehicle that has navigation and is one of the model years listed below, your vehicle has a 2G TCU. b. The following models are equipped with 2G TCUs: i. Nissan LEAF: All model years 2011-2015 (SV & SL trims only). • Model 2016 LEAF was not impacted.

Will my vehicle's navigation system feature be affected by the discontinuation of the 2G cellular network?

No. If your vehicle is equipped with a Nissan Navigation system, the navigation system is unaffected by the discontinuation of AT&T's 2G cellular network.

Why does my vehicle navi screen say "CARWINGS" but all marketing communications say "NissanConnect EV"?

On September 29, 2015, we rebranded CARWINGS to NissanConnect EV. NissanConnect EV replaced the CARWINGS name not only on the smartphone app, but on all communications regarding LEAF telematics. However, for LEAF models 11-15, the telematics icon on the vehicles navigation screen will not change. It will continue to read "CARWINGS".

Please proceed to the Data Communications settings menu. error message is being displayed.

Carrier has been manually changed to the incorrect setting. Press the "MENU" button to the right of the navigation screen in the car. Select "Settings". Select "Phone &" CARWINGS". Select "Data Communication". Select "Select Carrier". Then verify that "Automatic Setup" ON label is activated.

I get an error that my VIN is associated with another account. How do I fix this?

Your VIN is already associated to another account for some reason and will need to be fixed by Nissan. Call 1-877-NO-GAS-EV for assistance.

How Do I Request Roadside Assistance?

With Roadside Assistance, you can be connected to a live Response Specialist who can request to send towing, mobile charging or other third-party services to your location. You can be connected to Roadside Assistance through the NissanConnect® EV & Services smartphone app, or by calling Roadside Assistance directly at 1-800-801-6161. Services, including Roadside Assistance, are dependent on an operational device in the vehicle, and GPS and cellular coverage.

When do charging stations automatically update on my map?

Charging stations automatically update every month. The vehicle will automatically check the NissanConnect EV Data Center for a map update at the beginning of every month or when a new home location is set.

How large an area does the automatic charging station map update cover?

100 mile by 100 mile square centered at your home location.

Is there any other time the car does automatic charging station map updates?

Yes, if the battery state of charge gets down to 4kWh, it will initiate an automatic update of a 18.75 mile by 18.75 mile square centered on your current location.

Why does the car have a manual update button if there is an automatic update built in?

Automatic update is 100 mile by 100 mile square centered on your home location. Manual update can be used if you travel outside your home area and need to find a charging station.

How large an area does the manual charging station map update cover?

18.75 mile by 18.75 mile square.

How do I manually update charging stations on my map?

In the vehicle, press the zero emission button (lower right side next to navigation screen). Select "Update Stations". Select location (near current location, destination, home, location on map).

I am not receiving any notification emails. How do I fix this?

Follow these steps: 1. Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/owners/. 2. Click your LEAF vehicle dashboard. 3. Scroll down and click Notifications Preferences. 4. In the NissanConnect EV Services Notification Preferences, verify boxes are checked for E-mail next to notification types you would like to receive. 5. In NissanConnect EV Services Notification Contacts, verify your email address is entered correctly. 6. Click Update to save any updates you made. 7. Log in to your email account and check junk email folder and spam filter settings to confirm notification emails are not being blocked.

How do I send multiple routes to my car?

Follow these steps: 1. Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/owners/. 2. On your LEAF vehicle dashboard scroll down and click "My EV". 3. In the top navigation menu, select "Route Planner". 4. Click "Plan Your Route". 5. Enter your start destination and you can include up to five waypoints. Click "calculate route". 6. Click "Forward Route to Navigation" and name your route to send the route to your LEAF. (Select "Reconfigure Route" and click "Reset" then repeat steps 4 and 5 to send up to 5 routes to your LEAF). 7. Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen). 8. Select "CARWINGS". 9. Select "All Information Feeds". 10. Select "Route Planner". 11. Select the route you would like to set as new destination.

After updating my favorite settings on the website it did not update in the car.

You can manually update the favorites in the car by doing the following. Go to the vehicle and press the zero emission button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Select "Information Feed Setting". Select "Edit Feed List". Select "Update Feed List" then "Yes". Favorites in the car will also be automatically updated once per day.

Why did start charge request fail?

Start charge request may fail due to any of the following reasons: 1. Trickle/normal cable unplugged. 2. Power not available from charging station. 3. Vehicle ignition is turned on. 4. Poor cellular signal reception at vehicle's location. 5. Vehicle ignition has not been turned on in 14 days or more. 6. Vehicle may already be fully charged.

Why did refresh/update request fail?

Refresh/update request may fail due to any of the following reasons: 1. Poor cellular signal reception at vehicle's location. 2. Vehicle ignition has not been turned on in 14 days or more.

Why did climate control on request fail?

Climate control on request may fail due to any of the following reasons: 1. Vehicle ignition is turned on. 2. Poor cellular signal reception at vehicle's location. 3. Vehicle ignition has not been turned on in 14 days or more. 4. Vehicle battery state of charge low.

When does climate control turn off automatically?

Climate control will turn off automatically due to any of the following reasons: 1. Quick charging stops. 2. After 2 hours running on charger power when trickle/normal power connected. 3. After 15 minutes running on battery power when trickle/normal power not connected. 4. After 15 minutes running on battery power when quick charger connected but not charging. 5. Charger power is lost or stopped. 6. Charge cable is unplugged. 7. Vehicle ignition is turned on.

Can I set the climate control temperature in the vehicle from the web site or smartphone app?

No, climate control always sets automatically to approximately 77°F regardless of setting when you last drove the vehicle.

Why did climate control off request fail?

Climate control off request may fail due to any of the following reasons: 1. Vehicle ignition is turned on. 2. Poor cellular signal reception at vehicle's location. 3. Vehicle ignition has not been turned on in 14 days or more.

What are the classifications for regional rankings?

Platinum 80-100% Gold 80-50% Silver 50-20% Bronze 20-0%

Why does my navigation say connecting and then start reading to me on its own?

The system is set to download automatically. You can change this setting by going into CARWINGS->CARWINGS Settings->Information Feed Setting->Download Automatically->Select Download Interval.

Have you entered your NissanConnect EV PIN and password to the vehicle?

If not, follow these steps: 1. Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/owners/. 2. Ensure that your LEAF has been added to your MyNISSAN account. 3. Click your LEAF vehicle dashboard. 4. Scroll down to the Connected Serivces section and locate the NissanConnect EV program, then click "Manage Account" next to that program. 5. Once you click "Manage Account" a new page will diplay that includes your NissanConnect EV PIN and password. Take a picture of this page or write it down, so you have it when you get into your LEAF (PIN & Password are case sensitive). 6. If you have already entered the NissanConnect EV PIN and password into your vehicle, it will no longer appear when you select "Manage Account".

Does vehicle display error "No Service" when "Send ID and password" is pressed?

Check that the car is located in an area with good AT&T wireless signal and try again. If vehicle still displays error "No Service" TCU may be turned off. Return to the dealer and request to check the TCU.

At initial purchase, NissanConnect EV features in my Nissan LEAF are not working. How can I fix this?

Try the following steps: 1. Have you enrolled in NissanConnect EV? If not visit https://www.nissanusa.com/owners/ and click "Create An Account" to sign up. 2. Have you entered your NissanConnect EV PIN and password to the vehicle? If not, visit https://www.nissanusa.com/owners/ and sign in. Click your LEAF vehicle dashboard. Scroll down to the Connected Serivces section and locate the NissanConnect EV program, then click "Manage Account" next to that program. Once you click "Manage Account" a new page will diplay that includes your NissanConnect EV PIN and password. Take a picture of this page or write it down, so you have it when you get into your LEAF (PIN & Password are case sensitive). If you have already entered the NissanConnect EV PIN and password into your vehicle, it will no longer appear when you select "Manage Account". Turn on your Nissan LEAF. Accept terms and conditions in vehicle's navigation system (only required if you have not already accepted terms and conditions). Press the "Zero Emission" button on the console to the right of the touch screen. Select "CARWINGS". Select "CARWINGS Settings". Select "Sign In" then enter your NissanConnect EV PIN and password (case sensitive). Select "Send ID and password" then touch "Yes". 3. Does vehicle display error "No Service" when "Send ID and password" is pressed? Check that the car is located in an area with good AT&T wireless signal and try again. If vehicle still displays error "No Service" TCU may be turned off. Return to the dealer and request to check the TCU. 4. Does vehicle display error "To use telematics service you need to create an account"? Most likely cause is incorrectly entering NissanConnectEV PIN or Password. Try to enter NissanConnect EV PIN and Password again, be careful to avoid mistyping and use correct upper and lower case. 5. Does vehicle display message "Account activated"? Your NissanConnect EV features should not be functional. Close and reopen your browser then log back in to your MyNISSAN Owner Portal account.

What user name and password do I use for the MyNISSAN Owner Portal, smart phone app, and the vehicle?

MyNISSAN Owner Portal: Use MyNISSAN Owner Portal user name and password created during enrollment. If you pre-ordered your Nissan LEAF this is the same as your Nissan LEAF pre-order account. Smart phone app: Use MyNISSAN Owner Portal user name and password. Vehicle: Use NissanConnect EV PIN and Password. Sign in only required at initial set-up. To find your NissanConnect EV PIN and Password: 1. Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/owners/. 2. Ensure that your LEAF has been added to your MyNISSAN account. 3. Click your LEAF vehicle dashboard. 4. Scroll down to the Connected Services section and locate the NissanConnect EV program, then click "Manage Account" next to that program. 5. Once you click "Manage Account" a new page will diplay that includes your NissanConnect EV PIN and password. Take a picture of this page or write it down, so you have it when you get into your LEAF (PIN & Password are case sensitive). 6. If you have already entered the NissanConnect EV PIN and password into your vehicle, it will no longer appear when you select "Manage Account".

How do I turn on automatic charging station map updates?

In the vehicle press the zero emission button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Verify that "Auto-Update Stations" ON label is activated. NOTE: You must be enrolled in NissanConnect EV to use this service.

After updating my favorite settings on the website it did not update in the car. What should I do?

You can manually update the favorites in the car by doing the following: Go to the vehicle and press the zero emission button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Select "Information Feed Setting". Select "Edit Feed List". Select "Update Feed List" then "Yes". Favorite in the car will also be automatically updated once per day.

Can I start quick charge from web site or smart phone app?

No, quick charge can only be started by the quick charger, not the vehicle. Only trickle or normal charge can be started remotely using NissanConnect EV.

Why does the car say no new charging stations available when I request a manual update?

Manual update uses the same charging station map data as the automatic update. If you already have automatic update turned on and you request a manual update within your home area there will be no new information.

How do I send a location to my car from Google?

In my car how do I route to a location sent from Google?

In the vehicle press the zero emission button (lower right side next to navigation screen). Select "CARWINGS". Select "All Information Feeds". Select "Google Maps". Select "Send to Car". Wait while screen says "Connecting to center". Wait while screen says "Downloading info". Once the system begins to read destination and display on map touch "pause". Select "New Dest." to set as destination or Select "Add to Route" to set as waypoint.

I am not receiving "Charge Complete" notifications. How do I fix this?

First follow the steps under the "I am not getting any notification emails" question. Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Select "Charging Messages". Verify that "Send Charging Status to Data Center" ON label is activated.

I am not receiving "Plug-in Reminder" notifications. How do I fix this?

First follow the steps under the "I Am Not Getting any Notification E-mails" question. Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Select "Charging Messages". Verify that "Send unplugged status to Data Center" ON label is activated. Verify "Time delay for unplugged messages" is set to your preference. Select "Saved locations for unplugged messages" and verify locations where you would like to receive plug in reminder are saved.

Steps to report an EV charging station that is not on the map in your LEAF navigation system.

Follow these steps: 1. Visit the HERE Map Creator website: http://mapcreator.here.com. 2. OR visit http://www.nissanusa.com/owners/, sign in to the MyNISSAN Owner Portal, go to your LEAF vehicle dashboard, scroll down the page, and click the "Report charging station issues" link. 3. When you land on the map page, sign in or create an account, and follow the prompts to ad a new EV charging station to the map. You can click the user guide for instructions.

I have had my LEAF for 3 years. I read somewhere my 3-year complimentary trial ended December 31, 2013. Is this true?

All users who purchased their LEAF more than 3 years ago and are currently enrolled in NissanConnect EV subscriptions will be able to continue using the services at no charge until further notice. In the future, Nissan may charge for renewal of NissanConnect EV subscriptions. Customers would receive 90-day notice prior to any changes in subscription service charges.

Why is NissanConnect EV still working in my vehicle and I have had it more than three years? / Why is Nissan extending my NissanConnect EV subscription?

Nissan is extending your NissanConnect EV subscription at this time as a courtesy for being gas-free.

How do I know if my NissanConnect EV subscription has been extended?

You should have received an email from Nissan informing you of this.

I did not receive an email, is my NissanConnect EV subscription still being extended?

If your NissanConnect EV subscription has currently reached the end of your complimentary subscription period, your NissanConnect EV subscription has been extended automatically.

When will Nissan inform me of any cost for NissanConnect EV?

Nissan will provide 90 days notice prior to NissanConnect EV becoming a paid service.

What will the charge be for NissanConnect EV?

If Nissan decides to charge for the services, pricing will be determined at a later date and announced to NissanConnect EV subscribers 90 days prior to the change taking effect.

I bought my vehicle new 2 years ago, will Nissan be extending my NissanConnect EV subscription?

At this time, the extension only affects LEAF vehicles that are more than 3 years past their original sale date and whose complimentary subscription period has ended. If your NissanConnect EV subscription is extended, you will receive an email from Nissan with that information.

LEAF 2016-2017

Why does my vehicle navi screen say "NissanConnect Services" but all marketing communications say "NissanConnect EV"?

On September 29, 2015, we rebranded CARWINGS to NissanConnect EV. NissanConnect EV replaced the CARWINGS name not only on the smartphone app, but on all communications regarding LEAF telematics. However, for the 2016 LEAF, the telematics icon on the vehicles navigation screen will read NissanConnect Services. Your LEAF is equipped with NissanConnect EV features, which are unique from the NissanConnect Services program.

Can I turn push notifications off in the MyNISSAN Owner Portal?

Yes. You are able to turn off push notifications within the MyNISSAN Owner Portal on your LEAF vehicle dashboard under the Notifications Preferences section.

If I registered in NissanConnect EV, do I also need to register my LEAF in NissanConnect with Mobile Apps?

Yes, if your LEAF is equipped with Mobile Apps, you will still need to register. You can do so in the MyNISSAN Owner Portal, or by downloading Mobile Apps and registering through the app, then synching the app with your LEAF.

I get an error that my VIN is associated with another account. How do I fix this?

Your VIN is already associated with another account for some reason and will need to be fixed by Nissan. Call 1-877-NO-GAS-EV for assistance.

When do charging stations automatically update on my map?

How large an area does the automatic charging station map update cover?

The update covers 100 square miles centered at your home location.

Is there any other time the car does automatic charging station map updates?

Yes - if your vehicle's battery charge decreases to 4kWh, it will initiate an automatic update covering 18.75 square miles centered on your current location.

Why does my vehicle have a manual update button if there is an automatic update built in?

Automatic updates cover 100 square miles around your home location - if you're far from home and need to charge your battery, you can use the manual update feature to find the closest charging station.

How large an area does the manual charging station map update cover?

The update covers 18.75 square miles centered at your current location.

How do I manually update charging stations on my map?

In your vehicle, press the zero emission button (lower right side next to navi screen). Then touch Update Stations. Then select location (near current location, destination, home, location on map).

I am not receiving any notification emails. How do I fix this?

Follow these steps: 1. Log in to your MyNISSAN Owner Portal account at https://owners.nissanusa.com/owners/. 2. Click your LEAF vehicle dashboard. 3. Scroll down and click Notifications Preferences. 4. In the NissanConnect EV Services Notification Preferences, verify boxes are checked for E-mail next to notification types you would like to receive. 5. In NissanConnect EV Services Notification Contacts, verify your email address is entered correctly. 6. Click Update to save any updates you made. 7. Log in to your email account and check your junk folder and spam filter settings to confirm notification emails are not being blocked.

How do I request roadside assistance for my LEAF?

With the Roadside Assistance feature, you can connect to a live Response Specialist who can request to send towing, mobile charging or other third-party services to your location. You can be connected to Roadside Assistance through the NissanConnect® EV & Services smartphone app, or by calling Roadside Assistance directly at 1-800-801-6161. Services, including Roadside Assistance, are dependent on an operational device in the vehicle, and GPS and cellular coverage.

How do I send multiple routes to my car?

Follow these steps: 1. On your LEAF vehicle dashboard, scroll down and click "My EV". 2. In the top navigation menu, select "Route Planner". 3. Click "Plan Your Route". 4. Enter your start destination and include up to five waypoints. Click "calculate route". 5. Click "Forward Route to Navigation" and name your route to send the route to your LEAF. (Select "Reconfigure Route" and click "Reset" then repeat steps 4 and 5 to send up to 5 routes to your LEAF.) 6. Go to the vehicle and touch "Info," or press the zero emisssion button on the lower right side next to the touch screen. 7. Touch "NissanConnect Services." 8. Touch "All Information Feeds" 9. Touch "Route Planner" 10. Touch the route you would like to set as new destination.

After updating my favorite settings on the website it did not update in the car. What should I do?

You can manually update your favorites by doing the following. 1. Go to your vehicle and press the zero emission button (lower right side next to navi screen). 2. Touch "NissanConnect Services". 3. Touch "NissanConnect Services Settings". 4. Touch "Information Feed Setting". 5. Touch "Edit Feed List". 6. Touch "Update Feed List" then "Yes". Favorites in the car will also be automatically updated once per day.

Why did my start charge request fail?

A start charge request may fail for any of the following reasons Trickle/normal cable unplugged. Power not available from charging station. Vehicle ignition is turned on. Poor cellular signal reception at vehicle's location. Vehicle ignition has not been turned on in 14 days or more. Vehicle may already be fully charged.

Why did my refresh/update request fail?

A refresh/update request may fail for any of the following reasons Poor cellular signal reception at vehicle's location. Vehicle ignition has not been turned on in 14 days or more.

Why did my climate control on request fail?

A climate control on request may fail for any of the following reasons Vehicle ignition is turned on. Poor cellular signal reception at vehicle's location. Vehicle ignition has not been turned on in 14 days or more. Vehicle battery state of charge low

When does climate control turn off automatically?

Climate control will turn off automatically for any of the following reasons Quick charging stops. After 2 hours running on charger power when trickle/normal power connected. After 15 minutes running on battery power when trickle/normal power not connected. After 15 minutes running on battery power when quick charger connected but not charging. Charger power is lost or stopped. Charge cable is unplugged. Vehicle ignition is turned on.

Can I set the climate control temperature in the vehicle from the web site or smart phone app?

No, climate control always sets automatically to approximately 77°F regardless of setting when you last drove the vehicle.

Why did my climate control off request fail?

A climate control off request may fail for any of the following reasons Vehicle ignition is turned on. Poor cellular signal reception at vehicle's location. Vehicle ignition has not been turned on in 14 days or more.

What are the classifications for regional rankings?

Platinum 80-100%. Gold 80-50%. Silver 50-20%. Bronze 20-0%.

Why does my navigation say connecting and then start reading to me on its own?

The system is set to download automatically. You can change this setting by doing the following: 1. Go to your vehicle and press the zero emission button (lower right side next to navi screen). 2. Touch "NissanConnect Services." 3. Touch "NissanConnect Services Settings." 4. Touch "Information Feed Setting." 5. Touch "Download Automatically." 6. Touch "Select Download Interval"

How do I sync my NissanConnect EV PIN and password with my vehicle?

To sync your NissanConnect EV PIN and password with your vehicle, do the following: 1. Log into your MyNISSAN Owner Portal account at https://nissausa.com/owners and go to your vehicle dashboard. 2. Scroll down to the NissanConnect EV program within the Connected Services section. 3. Click on the "Manage Subscription" button and the password and PIN will be displayed to you if you have not yet entered this information into your vehicle. Please have a pen and paper ready to jot down this information. 4. Turn on your vehicle. 5. Accept the terms and conditions displayed on your vehicle's navigation system. This is only required if you have not already accepted the terms and condition. 6. Press the "Settings" button on the bottom of the screen. 7. Touch "NissanConnect Services Settings" 8. Touch "Sign In" then enter your NissanConnect EV PIN and password (case sensitive) 9. Touch "Send ID and password" then touch "Yes”

Why does my vehicle display the error "No Service" when "Send ID and password" is pressed?

Ensure that your vehicle is in an area with good AT&T wireless signal and try again. If the vehicle still displays the error message, then the TCU may be turned off. Bring the vehicle to your dealer and have them inspect the TCU.

At initial purchase, NissanConnect EV features in my Nissan LEAF are not working. How can I fix this?

Try the following steps: Have you enrolled in NissanConnect EV? If not visit https://nissausa.com/owners and click "Register" to sign up. Then, follow the steps from the "How do I sync my NissanConnect EV PIN and password with my vehicle?" FAQ to sync your PIN and password. Does your vehicle display the error "No Service" when "Send ID and password" is pressed? Ensure that your vehicle is in an area with good AT&T wireless signal and try again. If the vehicle still displays the error message, then the TCU may be turned off. Bring the vehicle to your dealer and have them inspect the TCU. Does your vehicle display the error "To use telematics service you need to create an account"? The most likely cause is incorrectly entering your NissanConnect Services EV PIN or password. Try to re-enter your PIN and password, being careful not to mistype either one and using correct upper and lowercase. Does your vehicle display the message "Account activated"? Your NissanConnect EV services should not be functional Close and reopen your browser then log back in to your owner portal account [Not sure what this does or what error this actually refers to...]

What username and password do I use for the owner portal, smartphone app, and the vehicle?

MyNISSAN Owner Portal: Use the username and password you created during enrollment. If you pre-ordered your Nissan LEAF this is the same as your Nissan LEAF pre-order account. Smart phone app: Use your MyNISSAN Owner Portal username and password. Vehicle: Use your NissanConnect EV PIN and password. Sign-in is only required at initial set-up. To find your NissanConnect EV PIN and password visit https://nissanusa.com/owners and sign in, then: 1. Go to the vehicle dashboard 2. Scroll down to the Nissanconnect EV program within the Connected Services section 3. Click on the "Manage Subscription" button and the password and PIN will be displayed to you if you have not yet entered this information into your vehicle. Please have a pen and paper ready to jot down this information.

How do I turn on automatic charging station map updates?

In your vehicle, press the zero emission button (lower right side next to navi screen). Then: 1. Touch "NissanConnect Services" 2. Touch "NissanConnect Services Settings" 3. Verify that "Auto-Update Stations" ON label is activated. NOTE: You must be enrolled in NissanConnect EV to use this service.

How do I send multiple routes to my car? Every time I send a new route it overwrites the previous one.

Do the following: 1. Click the Launch NissanConnect EV button on the MyNISSAN Owner Portal to open the NissanConnect EV pop-up window. 2. Click “Route Planner.” 3. Click “Save Your Routes” - your previously saved routes are listed on the left. 4. Click the white circle next to the route you want to send to the car. 5. Click the green arrow on the right side under All Info. Feeds to send the route. 6. Repeat the previous steps to send up to 5 routes to your vehicle. 7. Go to the vehicle and press the zero emission button (lower right side next to navi screen) 8. Touch “NissanConnect Services.” 9. Touch “All Information Feeds.” 10. Touch “Route Planner.” 11. Touch the route you would like to set as a new destination.

Can I start Quick Charge from web site or smart phone app?

No, Quick Charge can only be started using the Quick Charge Port, not the vehicle. Only trickle or normal charge can be started remotely using NissanConnect EV.

Why does the car say no new charging stations available when I request a manual update?

How do I send a location to my car from Google?

To add your car to your account: Visit https://www.google.com/maps/sendtocar. Click "Sign in" and enter your account information. Click "Add car or GPS device". Select "Nissan" from the dropdown menu and type in your NissanConnect EV PIN in the "Account ID" field and click "OK". Creating a display name is optional. To find your NissanConnect EV PIN visit https://www.nissanusa.com/owners/ and sign in. Click "Manage Vehicle". Click "Edit Vehicle". You will find your PIN under the "NissanConnectSM EV Google Send to Car Account ID" field. To send a location to your car: Open Google Maps. Search for a place. Click "Send to car" in the card that appears below the search box. Click "Send". Follow the prompts in your car to see the place.

How do I get directions to a location sent from Google?

In your vehicle press the zero emission button (lower right side next to navi screen), then: 1.Touch "NissanConnect Services." 2. Touch "All Information Feeds." 3. Touch "Google Maps." 4. Touch "Send to Car." 5. Wait while screen says "Connecting to center." 6. Wait while screen says "Downloading info." 7. Once the system begins to read destination and display on map touch "pause." 8. Touch "New Dest." to set as destination, or Touch "Add to Route" to set as a waypoint.

I am not receiving "Charge Complete" notifications. How do I fix this?

First follow the steps under the "I am not getting any notification emails" question Next, go to the vehicle and press the zero emission button (lower right side next to navi screen) and: 1. Touch "NissanConnect Services" 2. Touch "NissanConnect Services Settings" 3. Touch "Charging Messages" 4. Verify that "Send Charging Status to Data Center" ON label is activated.

I am not receiving "Plug-in Reminder" notifications. How do I fix this?

First follow the steps under the "I Am Not Getting any Notification E-mails" question. Next, go to the vehicle and press the zero emission button (lower right side next to navi screen) and: 1. Touch "NissanConnect Services" 2. Touch "NissanConnect Services Settings" 3. Touch "Charging Messages" 4. Verify that "Send unplugged status to Data Center" ON label is activated. 5. Verify "Time delay for unplugged messages" is set to your preference. 6. Touch "Saved locations for unplugged messages" and verify locations where you would like to receive plug-in reminder are saved.

Steps to report an EV charging station that is not on the map in your LEAF navigation system.

Follow these steps: 1. Visit the HERE Map Creator website: http://mapcreator.here.com. 2. OR visit http://www.nissanusa.com/owners, sign in to the MyNISSAN Owner Portal, go to your LEAF vehicle dashboard, scroll down the page, and click the "Report charging station issues" link. 3. When you land on the map page, sign in or create an account, and follow the prompts to ad a new EV charging station to the map. You can click the user guide for instructions.