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Customer questions

Got a question about how to use one of the many features on NissanConnect? Our FAQs will help you make the most of NissanConnect, so here are some of the most common queries.

  1. What is NissanConnect®?

    Get Connected to the road. To your car. To your community. And to the world. Nissan vehicles feature intuitive technology that gives you greater control over your driving experience, starting with NissanConnect. A suite of advanced features – including (if equipped) NissanConnect Services, Door to Door Navigation, Apple CarPlay® and Android Auto– allow you to play your music, keep tabs on your social network, and navigate any city like a local. 

  2. What is Nissan Intelligent Mobility?

    Nissan Intelligent Mobility guides everything we do. We’re using new technologies to transform cars from mere driving machines into assistants. Together the journey is more confident, connected, and exciting. Whether it’s cars that assist in the driving task, or smartphone integration through Apple CarPlay® or Android Auto™, controlling your vehicle with just your voice through Amazon Alexa, or the safety, security, and convenience features of NissanConnect® Services, the future has arrived and it’s already available in the Nissan you drive today.

  3. Can I try NissanConnect® before purchasing a vehicle?

    Yes, visit any dealership to see how easy-to-use NissanConnect® really is.

  4. Is my vehicle compatible with Bluetooth?

    Bluetooth compatibility will vary based on the vehicle model and trim. Check Device Compatibility to determine availability.

  5. How do I get Started Using NissanConnect Services?

    If you purchased your vehicle new, you may have a complimentary trial available, but you will need to enroll to take advantage of that trial. It’s never been easier to get started, just follow the steps below. 

    1. Just ask your dealer to enroll you.
    2. Rather enroll on your own time? You can also find us on the app store.
    3. Download the NissanConnect Services app.
    4. Or Log in/register for a MyNISSAN Owner Portal Account.

Contact us

If you have additional questions regarding any of the NissanConnect products, you may be able to find the answer on our NissanConnect support page. If not, get in touch with us directly through one of the convenient methods below.

Live chat

Chat in real time with a NissanConnect Specialist, Monday through Saturday, 7:00 AM to 9:00 PM Central Time.

Email

Email your NissanConnect questions to our team of Specialists.

Phone

Call our NissanConnect Specialists toll-free, Monday through Saturday, 7:00 AM to 9:00 PM Central Time.