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Manuals & Guides Roadside Assistance Extended Protection Plans Warranty Vehicle Software NissanConnect® Owner FAQ

Nissan Vehicle

Owner FAQs

Q: AT&T has discontinued its 2G and 3G cellular networks. How does this affect my access to NissanConnect Services/NissanConnect EV & Services?

AT\x26amp;T discontinued its 2G cellular network on December 31, 2016, as well as its 3G cellular network on February 22, 2022. As a result, all Nissan vehicles equipped with telematics hardware compatible for use with 2G and 3G cellular networks are unable to access NissanConnect Services and NissanConnect EV features. New enrollments for 2G customers were not allowed after July 1, 2016, and after June 1, 2021 for 3G customers. The decision to discontinue 2G and 3G network coverage was not made by Nissan and this change is not within Nissan\x27s control. \n

Q: What is 2G/3G cellular network access?

2G and 3G refer to \x26quot;2nd Generation\x26quot; and \x26quot;3rd Generation\x26quot; digital cellular telephone technology; these are the names of the specific networks that some mobile telephone equipment use to provide connectivity. \n \n

Q: Why must I enroll in NissanConnect® EV before June 30, 2016?

AT\x26amp;T will suspend new enrollments after June 30, 2016. If a Nissan LEAF® with 2G equipment is purchased prior to June 30, 2016, the owner should be enrolled in NissanConnect® EV on or prior to that date to ensure enrollment is able to be processed. \n

Search or scan through our comprehensive list of Frequently Asked Questions to get assistance with your Nissan vehicle's maintenance, feature functionality, and much more.

NissanConnect EV (2016 and newer LEAF)

View FAQs

http://www.nissanusa.com/connect/faq/#nissanconnect®-ev

NissanConnect EV (2011-2015 LEAF)

AT&T has discontinued its 2G and 3G cellular networks. How does this affect my access to NissanConnect Services/NissanConnect EV & Services?

AT&T discontinued its 2G cellular network on December 31, 2016, as well as its 3G cellular network on February 22, 2022. As a result, all Nissan vehicles equipped with telematics hardware compatible for use with 2G and 3G cellular networks are unable to access NissanConnect Services and NissanConnect EV features. New enrollments for 2G customers were not allowed after July 1, 2016, and after June 1, 2021 for 3G customers. The decision to discontinue 2G and 3G network coverage was not made by Nissan and this change is not within Nissan's control.

What is 2G/3G cellular network access?

2G and 3G refer to "2nd Generation" and "3rd Generation" digital cellular telephone technology; these are the names of the specific networks that some mobile telephone equipment use to provide connectivity.

What vehicles were affected by this issue? How do I know if this issue affects me?

Nissan contacted affected customers who owned or leased an applicable 2G vehicle before December 31, 2016 directly. Nissan also contacted affected 3G customers before June 1, 2021. NissanConnect Services customers can call 1-855-426-6628 to verify whether their vehicle is impacted; Nissan LEAF owners can call 1-877-644-2738. The following Nissan models were built with 2G TCUs: 2011-2015 LEAF The following Nissan models were built with 3G TCUs: 2016-2017 LEAF 2016-2017 Altima 2017-2018 GT-R 2016-2017 Maxima 2017 Murano 2017 Pathfinder 2016-2017 Rogue 2017-2018 Rogue Sport 2016-2018 Sentra 2016-2017 TITAN 2017 TITAN XD Additionally, some 2011-2015 LEAF models were upgraded with 3G TCUs.

When can I get a replacement Telematics Control Unit (TCU)?

Nissan will communicate with affected customers with additional information regarding options for upgrading the TCU hardware in their vehicles, once the hardware is readily available.

How soon can we expect more information regarding pricing and hardware availability?

Pricing and other details are in the process of being finalized and we expect to be able to provide additional information in a notification to affected customers beginning in late summer 2016. Nissan is planning to offer support to all affected customers with a 2G equipped vehicle who are using NissanConnect® EV. i. Customers with MY2011-14 model year LEAF® vehicles will be asked to contribute to the cost of the hardware upgrade. ii. For customers with MY 2015 vehicles, who choose to enroll and use or are using NissanConnect® EV, Nissan plans to pay for the cost of parts and labor to upgrade the TCU.

Why must I enroll in NissanConnect® EV before June 30, 2016?

AT&T will suspend new enrollments after June 30, 2016. If a Nissan LEAF® with 2G equipment is purchased prior to June 30, 2016, the owner should be enrolled in NissanConnect® EV on or prior to that date to ensure enrollment is able to be processed.

What happens if I do not replace the TCU?

Once the 2G cellular network is discontinued, the TCU will no longer be able to access the NissanConnect® EV telematics program features including Remote State of Charge and Climate Control.

Will the new TCU hardware work with the 4G network?

No. The new TCU hardware will be designed to connect to the current AT&T 3G cellular network.

Why does my vehicle navigation screen say "CARWINGS", but all marketing communications say "NissanConnect® EV"?

On September 29, 2015, we rebranded CARWINGS to NissanConnect® EV. NissanConnect® EV replaced the CARWINGS name not only on the smartphone app, but on all communications regarding LEAF® telematics. However, for LEAF® models 11-15, the telematics icon on the vehicle’s navigation screen will not change. It will continue to read "CARWINGS".

An error message saying, "Please proceed to the Data Communications settings menu,” is being displayed. What does it mean?

This means that the carrier has been manually changed to the incorrect setting. Follow these steps to resolve the issue: Press the "MENU" button to the right of the navigation screen in the car. Select "Settings". Select "Phone” & “CARWINGS". Select "Data Communication". Select "Select Carrier". Then verify that "Automatic Setup" ON label is activated.

I get an error that my VIN is associated with another account. How do I fix this?

Your VIN is already associated to another account for some reason and will need to be fixed by Nissan. Call 1-877-NO-GAS-EV for assistance.

When do charging stations automatically update on my map?

Charging stations automatically update every month. The vehicle will automatically check the NissanConnect® EV Data Center for a map update at the beginning of every month or when a new home location is set.

How large an area does the automatic charging station map update cover?

100 miles by 100 miles square centered at your home location.

Is there any other time the car does automatic charging station map updates?

Yes, if the battery state of charge gets down to 4kWh, it will initiate an automatic update within 18.75 miles by 18.75 miles square centered on your current location.

Why does the car have a manual update button if there is an automatic update built in?

The automatic update is 100 miles by 100 miles square centered on your home location. The manual update can be used if you travel outside your home area and need to find a charging station.

How large an area does the manual charging station map update cover?

18.75 miles by 18.75 miles square.

How do I manually update charging stations on my map?

In the vehicle, press the ‘zero emission’ button (lower right side next to navigation screen). Select "Update Stations". Select “location” (near current location, destination, home, location on map)

I am not receiving any notification emails. How do I fix this?

Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/mynissan.html Click your LEAF vehicle dashboard. Scroll down and click Notifications Preferences. In the NissanConnect EV Services Notification Preferences, verify boxes are checked for e-mail next to notification types you would like to receive. In NissanConnect EV Services Notification Contacts, verify your email address is entered correctly. Click Update to save any updates you made. Log in to your email account and check junk email folder and spam filter settings to confirm notification emails are not being blocked.

How do I send multiple routes to my car?

Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/mynissan.html On your LEAF vehicle dashboard scroll down and click "My EV". In the top navigation menu, select "Route Planner". Click "Plan Your Route". Enter your start destination and you can include up to five waypoints. Click "calculate route". Click "Forward Route to Navigation" and name your route to send the route to your LEAF. (Select "Reconfigure Route" and click "Reset" then repeat steps 4 and 5 to send up to 5 routes to your LEAF.) Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen). Select "CARWINGS". Select "All Information Feeds". Select "Route Planner". Select the route you would like to set as new destination.

After updating my favorite settings on the website, it did not update in the car. What can I do?

You can manually update the favorites in the car by doing the following: Go to the vehicle and press the ‘zero emission’ button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Select "Information Feed Setting". Select "Edit Feed List". Select "Update Feed List" then "Yes". Favorites in the car will also be automatically updated once per day.

Why did my start charge request fail?

Start charge request may fail due to any of the following reasons: Trickle/normal cable unplugged. Power not available from charging station. Vehicle ignition is turned on. Poor cellular signal reception at vehicle's location. Vehicle ignition has not been turned on for 14 days or more. Vehicle may already be fully charged.

Why did refresh/update request fail?

Refresh/update request may fail due to any of the following reasons: Poor cellular signal reception at vehicle's location. Vehicle ignition has not been turned on for 14 days or more.

Why did climate control on request fail?

Climate control on request may fail due to any of the following reasons: Vehicle ignition is turned on. Poor cellular signal reception at vehicle's location. Vehicle ignition has not been turned on in 14 days or more. Vehicle battery state of charge low.

When does climate control turn off automatically?

Climate control will turn off automatically due to any of the following reasons: Quick charging stops. After two hours running on charger power when trickle/normal power connected. After 15 minutes running on battery power when trickle/normal power not connected. After 15 minutes running on battery power when quick charger connected but not charging. Charger power is lost or stopped. Charge cable is unplugged. Vehicle ignition is turned on.

Can I set the climate control temperature in the vehicle from the website or smartphone app?

No, climate control always sets automatically to approximately 77°F regardless of the setting when you last drove the vehicle.

Why did climate control off request fail?

Climate control off request may fail due to any of the following reasons: Vehicle ignition is turned on. Poor cellular signal reception at vehicle's location. Vehicle ignition has not been turned on for 14 days or more.

What are the classifications for regional rankings?

Platinum 80-100% Gold 80-50% Silver 50-20% Bronze 20-0%

Why does my navigation say connecting and then start reading to me on its own?

The system is set to download automatically. You can change this setting by selecting: “CARWINGS” “CARWINGS Settings” “Information Feed Setting” “Download Automatically” “Select Download Interval”

Have you entered your NissanConnect® EV PIN and password to the vehicle?

If not, follow these steps: Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/mynissan. Ensure that your LEAF has been added to your MyNISSAN account. Click your LEAF vehicle dashboard. Scroll down to the Connected Services section and locate the NissanConnect EV program, then click "Manage Account" next to that program. Once you click "Manage Account" a new page will display that includes your NissanConnect EV PIN and password. Take a picture of this page or write it down, so you have it when you get into your LEAF. (PIN & Password are case sensitive) If you have already entered the NissanConnect EV PIN and password into your vehicle, it will no longer appear when you select "Manage Account".

The vehicle displays error "No Service" when "Send ID and password" is pressed. What can I do?

Check that the car is located in an area with good AT&T wireless signal and try again. If the vehicle still displays error "No Service", the TCU may be turned off. Return to the Dealer and request to check the TCU.

At initial purchase, NissanConnect® EV features in my Nissan LEAF® are not working. How can I fix this?

Try the following steps: 1. Have you enrolled in NissanConnect EV? If not visit https://www.nissanusa.com/mynissan and click "Create an Account" to sign up 2. Have you entered your NissanConnect EV PIN and password to the vehicle? If not, visit https://www.nissanusa.com/mynissan and sign in. Click your LEAF vehicle dashboard. Scroll down to the Connected Services section and locate the NissanConnect EV program. Click "Manage Account" next to that program. Once you click "Manage Account" a new page will display that includes your NissanConnect EV PIN and password. Take a picture of this page or write it down so you have it when you get into your LEAF. (PIN & Password are case sensitive) If you have already entered the NissanConnect EV PIN and password into your vehicle, it will no longer appear when you select "Manage Account". Turn on your Nissan LEAF. Accept terms and conditions in vehicle's navigation system (only required if you have not already accepted terms and conditions). Press the "Zero Emission" button on the console to the right of the touch screen. Select "CARWINGS" Select "CARWINGS Settings" Select "Sign In" then enter your NissanConnect EV PIN and password (case sensitive) Select "Send ID and password" then touch "Yes" 3. Does vehicle display error "No Service" when "Send ID and password" is pressed? Check that the car is located in an area with good AT&T wireless signal and try again. If vehicle still displays error "No Service" TCU may be turned off. Return to the Dealer and request to check the TCU. 4. Does vehicle display error "To use telematics service you need to create an account"? Most likely cause is incorrectly entering the NissanConnectEV PIN or Password. Try to enter the NissanConnect EV PIN and Password again. Be careful to avoid mistyping and use correct upper and lower case. 5. Does the vehicle display message "Account activated"? Your NissanConnect EV features should not be functional. Close and reopen your browser then log back in to your MyNISSAN Owner Portal account.

What user name and password do I use for the MyNISSAN Owner Portal account on the website, smart phone app, and in the vehicle?

Website: Use your MyNISSAN Owner Portal username and password created during enrollment. If you pre-ordered your Nissan LEAF this is the same as your Nissan LEAF pre-order account. Smartphone app: Use your MyNISSAN Owner Portal username and password Vehicle: Use your NissanConnect EV PIN and Password. Sign in only required at initial set-up. To find your NissanConnect EV PIN and Password: Log in to your MyNISSAN owner portal account at https://www.nissanusa.com/mynissan. Ensure that your LEAF has been added to your MyNISSAN Owner Portal account. Click your LEAF vehicle dashboard. Scroll down to the Connected Services section and locate the NissanConnect EV program, then click "Manage Account" next to that program. Once you click "Manage Account" a new page will display that includes your NissanConnect EV PIN and password. Take a picture of this page or write it down, so you have it when you get into your LEAF. (PIN & Password are case sensitive) If you have already entered the NissanConnect EV PIN and password into your vehicle, it will no longer appear when you select "Manage Account".

How do I turn on automatic charging station map updates?

In the vehicle, press the ‘zero emission’ button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Verify that "Auto-Update Stations" ON label is activated. NOTE: You must be enrolled in NissanConnect® EV to use this service.

After updating my favorite settings on the website, it did not update in the car. What should I do?

You can manually update the favorites in the car by doing the following: Go to the vehicle and press the ‘zero emission’ button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Select "Information Feed Setting". Select "Edit Feed List". Select "Update Feed List", then "Yes". Favorite in the car will also be automatically updated once per day.

Can I start quick charge from the website or smart phone app?

No, quick charge can only be started by the quick charger, not the vehicle. Only trickle or normal charge can be started remotely using NissanConnect® EV.

Why does the car say no new charging stations available when I request a manual update?

Manual update uses the same charging station map data as the automatic update. If you already have automatic update turned on and you request a manual update within your home area there will be no new information.

How do I send a location to my car from Google?

To add your car to your account: Visit https://www.google.com/maps/sendtocar Click "Sign in" and enter your account information. Click "Add car or GPS device". Select "Nissan" from the dropdown menu and type in your NissanConnect® EV PIN in the "Account ID" field and click "OK". Creating a display name is optional. To send a location to your car: Open Google Maps. Search for a place. Click "Send to car" in the card that appears below the search box. Click "Send" Follow the prompts in your car to see the place

In my car, how do I route to a location sent from Google?

In the vehicle, press the ‘zero emission’ button (lower right side next to navigation screen). Select "CARWINGS". Select "All Information Feeds". Select "Google Maps". Select "Send to Car". Wait while screen displays "Connecting to center". Wait while screen displays "Downloading info". Once the system begins to read destination and display on map touch "pause". Select "New Dest." to set as destination or Select "Add to Route" to set as waypoint.

I am not receiving "Charge Complete" notifications. How do I fix this?

Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/mynissan.html Click "NissanConnect® EV" tab. Scroll down and click "Change Notification Preferences". In "NissanConnect® EV Notifications Preferences" section, verify boxes are checked for e-mail next to notification types you would like to receive. In "NissanConnect® EV Notification Contacts" section verify your email address is entered correctly. Press "Update" to save any updates you made. Log in to your email account and check the junk email folder and spam filter settings to confirm notification emails are not being blocked. Next, go to the vehicle and press the ‘zero emission’ button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Select "Charging Messages". Verify that "Send Charging Status to Data Center" ON label is activated.

I am not receiving "Plug-in Reminder" notifications. How do I fix this?

Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/mynissan.html Click "NissanConnect® EV" tab. Scroll down and click "Change Notification Preferences". In "NissanConnect® EV Notifications Preferences" section, verify boxes are checked for e-mail next to notification types you would like to receive. In "NissanConnect® EV Notification Contacts" section verify your email address is entered correctly. Press "Update" to save any updates you made. Log in to your email account and check the junk email folder and spam filter settings to confirm notification emails are not being blocked. Next, go to the vehicle and press the ‘zero emission’ button (lower right side next to navigation screen). Select "CARWINGS". Select "CARWINGS Settings". Select "Charging Messages". Verify that "Send unplugged status to Data Center" ON label is activated. Verify "Time delay for unplugged messages" is set to your preference. Select "Saved locations for unplugged messages" and verify locations where you would like to receive plug in reminder are saved.

I’ve found an EV charging station that is not on the map in your LEAF® navigation system. What can I do?

Steps to report an EV charging station that is not on the map in your LEAF navigation system. Follow these steps: Visit the HERE Map Creator website : http://mapcreator.here.com OR visit http://www.nissanusa.com/owners, sign in to the MyNISSAN Owner Portal, go to your LEAF vehicle dashboard, scroll down the page, and click the "Report charging station issues" link. When you land on the map page, sign in or create an account, and follow the prompts to add a new EV charging station to the map. You can click the user guide for instructions.

Why is NissanConnect® EV still working in my vehicle and I have had it more than three years? / Why is Nissan extending my NissanConnect EV subscription?

Nissan is extending your NissanConnect® EV subscription at this time as a courtesy for being gas-free.

How do I know if my NissanConnect® EV subscription has been extended?

You should have received an email from Nissan informing you of this.

I did not receive an email, is my NissanConnect® EV subscription still being extended?

If your NissanConnect® EV subscription has currently reached the end of your complimentary subscription period, your NissanConnect® EV subscription has been extended automatically.

When will Nissan inform me of any cost for NissanConnect® EV?

Nissan will provide 90 days’ notice prior to NissanConnect® EV becoming a paid service.

What will the charge be for NissanConnect® EV?

If Nissan decides to charge for the services, pricing will be determined at a later date and announced to NissanConnect® EV subscribers 90 days prior to the change taking effect.

I bought my vehicle new two years ago. Will Nissan be extending my NissanConnect® EV subscription?

At this time, the extension only affects LEAF® vehicles that are more than three years past their original sale date and whose complimentary subscription period has ended. If your NissanConnect® EV subscription is extended, you will receive an email from Nissan with that information.

I did not receive a letter. How can I tell if my vehicle is affected?

Please provide your Vehicle Identification Number (VIN) to the Dealer so that the Dealer can check if your vehicle is included in this campaign. Customers may also contact Nissan LEAF® Owner Services at 877-664-2738 to verify if their vehicle is affected by this issue.

Will my vehicle's navigation system feature be affected by the discontinuation of the 2G and 3G cellular networks?

No. If your vehicle is equipped with a Nissan navigation system, the navigation system is unaffected by the discontinuation of AT&T's 2G and 3G cellular networks.

How long will the upgrade take?

The upgrade will typically take under two hours to complete. However, your Dealer may require additional time based on scheduling.

How do I request Roadside Assistance?

With Roadside Assistance, you can be connected to a live Response Specialist who can request to send towing, mobile charging or other third-party services to your location. You can be connected to Roadside Assistance through the NissanConnect® EV & Services smartphone app, or by calling Roadside Assistance directly at 1-800-801-6161. Services, including Roadside Assistance, are dependent on an operational device in the vehicle, and GPS and cellular coverage.

How much is a Nissan LEAF® battery?

Vehicle owners can buy parts for their Nissan LEAF®, including the battery, on the Nissan USA eStore. Log on to the site to find specific pricing details for your model and model year.

Maintenance

How often do I need to have the oil changed in my vehicle?

Section 9 of your owner's manual gives a full explanation of the types of maintenance as well as the time intervals when the services should be performed.

What should I do if I think my Nissan vehicle needs service?

You should always call a Nissan dealer, even if you aren't sure that your vehicle requires service. A simple call could help you avoid bigger costs and inconvenience later. Find out more about Nissan Service & Parts.

What should I do to repair my vehicle after a collision?

Always insist on Nissan Collision Parts to keep your Nissan running at an optimal level. Find out more about Nissan Certified Collision Repair Network, including our Genuine Nissan Parts, Accident Assistance and much more.

How can I obtain the key code for my vehicle?

Go to your nearest Nissan dealership's parts department and request that a duplicate key be made. The cost of the duplicate key will vary from Dealer to Dealer as they are independently owned and operated and set their own prices.

How can I obtain an owner's manual for my Nissan vehicle?

The Nissan owner's manual has valuable model-specific details on the day-to-day use and care of your car, as well as recommended maintenance intervals. Visit Manuals & Guides to find model-specific information for your Nissan (2013 and newer models). If you've lost or misplaced your manual and your vehicle is a model between (and including) the years 2004-2012, please contact Nissan Consumer Affairs at (800) NISSAN-1 between the hours 8:00 a.m. and 5:00 p.m., Eastern/Central/Pacific Time, Monday through Friday. If your vehicle is a 2003 or older model, please call Dyment Distribution at (800) 247-5321, Monday through Friday, between the hours of 8:00 a.m. and 8:00 p.m., Eastern Standard Time.

How can I update my Navigation System?

Visit nissan.navigation.com/faq to purchase your Nissan navigation system update

How do I check the CVT transmission fluid?

When checking or replacement of CVT fluid is required, it is recommended that you visit a Nissan dealer for this service.

How often should the brake fluid be changed on my vehicle?

Section 9 of your owner's manual gives a full explanation of the types of maintenance, as well as the time intervals, when services should be performed. Visit Manuals & Guides to find model-specific information for your Nissan.

What type of gas should I use for my vehicle?

Instructions on what type of gas to use for your Nissan vehicle are available in the ‘Technical and consumer information’ section of your Owner Manual. Visit Manuals & Guides to find model-specific information for your Nissan.

What type of oil should I use for my vehicle?

Instructions on what type of oil to use for your Nissan vehicle are available in the ‘Technical and consumer information’ section of your Owner Manual. Visit Manuals & Guides to find model-specific information for your Nissan.

NissanConnect®

View NissanConnect® FAQs

https://www.nissanusa.com/connect/faq

Service plans

How do I transfer my Security+Plus® Vehicle Service Contract (VSC) or Prepaid Maintenance Agreement (PMA) when I sell my vehicle?

Download Transfer Request form SEC-TRF-REQ-0821-R2.pdf Your VSC/PMA may be transferred to subsequent owners of the covered vehicle in the case of a private party sale only, and if all of the following conditions are met: [[3571]] 1. Provide proof that your vehicle's service records are current and indicate that the vehicle was maintained in accordance with the manufacturer's maintenance schedules. In the event service records are unavailable, Nissan Extended Services N.A. (NESNA) may require the vehicle to be inspected and serviced at an approved repair facility at the owner’s expense to ensure the vehicle has been properly maintained. 2. Request the transfer within 30 days of the change in ownership. 3. Provide transfer information showing change of ownership date in the form of a copy of the Vehicle Title or Registration Application or Bill of Sale; and the appropriate signatures are included on the Transfer Request form or certificate. 4. A transfer fee in the amount noted on your contract, payable to “NESNA”, is included with the transfer request. Payment may be made by check or money order. Mail with the completed and signed Transfer request and other required documents to NESNA, P.O. Box 685004, Franklin, TN 37068-5004. [[3571]] Please contact your selling Dealer or Nissan Consumer Affairs at 800-647-7261 (Option 5) for any additional information. To cancel plans other than a VSC or PMA, you’ll need to contact your selling Dealer or the plan Administrator at the number found in your contract.

Can I transfer a Security+Plus® agreement from my old to my new vehicle?

No, but your old Security+Plus® agreement is transferable to the next owner if you sell your old vehicle. You can also cancel your old policy and apply any refund toward the purchase of a new Security+Plus® agreement, provided any lien has been satisfied.

What are some of the benefits of a Security+Plus® Prepaid Maintenance Agreement (PMA)?

Your vehicle will be worked on by factory-trained technicians and Genuine Nissan Parts will be used to help maintain your vehicle's reliability and value. A Security+Plus® PMA also ensures your protection from future parts and service price increases, and since all Security+Plus® PMAs have no deductible, you get an outstanding value to go along with expert Nissan service.

Does a Security+Plus® Prepaid Maintenance Agreement (PMA) match what Nissan recommends?

The Scheduled Plan is designed to closely follow the services and intervals recommended by Nissan in your Owner’s Manual.

Where can I get my Security+Plus® Prepaid Maintenance Agreement (PMA)-covered vehicle serviced?

You can go to any participating Nissan dealer.

What is the definition of a “Mechanical Breakdown”?

A Mechanical Breakdown is defined as the inability of a covered part(s) to perform the function(s) for which it was designed, due solely to defects in materials or faulty workmanship. Note: Mechanical Breakdown does not include damage due to negligence, damage caused by an accident, or the gradual reduction in operating performance due to wear and tear. In addition, this plan does not provide any benefit for any mechanical failure or breakdown caused by a non-covered part.

How can I tell if a repair is covered under my Security+Plus® Vehicle Service Contract (VSC) or Prepaid Maintenance Agreement (PMA)?

Take your vehicle to the closest Nissan dealer. Once the problem has been diagnosed, they will advise you whether the repair is covered.

I purchased a Security+Plus® policy with Roadside Assistance. How do I get service for car break down?

Call (800) 225-2476 for 24-hour national roadside assistance. Should a mechanical breakdown occur when you are 100 miles or more away from home, emergency travel/trip interruption is also provided. Refer to your Vehicle Service Contract (VSC) for complete details.

How do I cancel my Security+Plus® Vehicle Service Contract (VSC) or Prepaid Maintenance Agreement (PMA)?

The easiest way to cancel is by contacting your selling Dealer. They can cancel most VSC and PMA contracts they’ve sold. You can also contact any authorized Nissan dealer, though they will have to get the Administrator’s approval. If you are unable to speak with an authorized Dealer, call 800 647 7261 (Option 5). If you financed your service agreement with the vehicle, you must show proof of loan payoff or the cancellation refund will be sent to the lien holder. In addition, a processing fee, as noted in your contract, will be automatically deducted from the retail refund amount. Allow 4-6 weeks for the cancellation to be processed. Every effort has been made to ensure the accuracy of the descriptions provided, but the actual VSC or PMA controls if there is a conflict, and the customer should read his or her VSC or PMA carefully.

Warranty

When does the warranty on my Nissan begin?

The warranty period begins on the date the vehicle is delivered to the first retail buyer or put into use, whichever comes first.

How long is my Nissan’s warranty and what does it cover?

Every Nissan is backed by a 36-month/36,000-mile limited vehicle coverage, and a 5-year/60,000-mile limited powertrain coverage. 2003-2010 Vehicles equipped with a Continuously Variable Transmission (CVT) also have a 10-year /120,000 mile CVT limited warranty extension. (For complete information, see your Nissan dealer and read the actual limited warranty.) For extra protection, you can also add Security+Plus®, the only extended service agreement approved by Nissan. For more warranty information or questions on 2003-2010 vehicles equipped with a Continuously Variable Transmission please visit www.NissanAssist.com

Is there a deductible for warranty repairs?

No, there is no deductible for warranty repairs.

Is towing covered?

If your vehicle is inoperative due to failure of a warranted part, towing service to the nearest authorized Nissan dealer is reimbursable for 36 months or 36,000 miles, whichever comes first.

Is rental car reimbursement covered?

No. However, rental car reimbursement is a benefit of most of the Security+Plus® Service Agreement plans. Find out more about Nissan Warranty.

Who will determine if the repair on my vehicle is covered?

Take your vehicle to the nearest Nissan dealer. Once they have diagnosed the problem, you will be advised whether the repair is covered. Complete the information below to locate your nearest Nissan dealer.

Will I be reimbursed for a warranty repair not done at an authorized Dealer?

Your Nissan warranty generally requires that you take your Nissan to an authorized Nissan dealer. However, contact Nissan Consumer Affairs at 1-(800)-NISSAN-1 between 8:00 a.m.–5:00 p.m., Eastern/Central/Pacific Time, Monday through Friday, to find out if, in your particular situation, the cost of repair is eligible for reimbursement.

Are scheduled maintenance services covered by warranty?

No. You are responsible for properly using, maintaining, and caring for your Nissan as outlined in your owner’s manual and your Nissan Service and Maintenance Guide. Keep copies of all maintenance records and receipts for potential review by Nissan. Failure to do so could result in the denial of warranty coverage. Evidence that required maintenance has been performed in connection with related warranty repairs should be kept as proof of such service. You can use our online Service Record Manager to help you keep track of routine maintenance, but keep copies of all maintenance receipts and records. There is also a convenient maintenance log in your Nissan Service and Maintenance Guide.

Can I modify my vehicle or add accessories not authorized by Nissan?

Your Nissan New Vehicle Limited Warranty does not cover repairs for damage or conditions which are determined to be due to the installation or use of non-Genuine Nissan Accessories available at the time you order or purchase your new Nissan, as well as after purchase from your Nissan dealer.

How often do I take my Nissan for service?

Your Nissan’s Service & Maintenance Guide is designed to help you make sure your vehicle receives necessary and timely maintenance. Visit Manuals & Guides to find the right information for your model and year.

I misplaced my Warranty Information Booklet. How can I get another copy?

Click here to download an electronic copy of your Warranty. If you want to order a hard copy, contact Nissan Consumer Affairs at 1-(800)-NISSAN-1 between 8:00 a.m.—5:00 p.m., Eastern/Central/Pacific Time, Monday through Friday. Or, you may call DDS at (800) 247-5321, Monday through Friday, between 8:00 a.m. and 8:00 p.m., Eastern Time.

What is Powertrain Warranty and what does it cover?

The Powertrain coverage period is 60 months or 60,000 miles, whichever comes first. This warranty covers any repairs needed to correct defects in materials or workmanship. Powertrain coverage applies to components listed below under the headings Engine, Transmission and Transaxle, Drivetrain, and Restraint System, supplied by Nissan subject to the exclusions listed under the heading “WHAT IS NOT COVERED” in your Warranty Information Booklet. ENGINE: Cylinder heads and block and all internal parts, rockercovers and oil pan, valve train and front cover, timing chain and tensioner, oil pump, water pump and fuel pump, fuel injectors, intake and exhaust manifolds and turbocharger, flywheel, seals, and gaskets. TRANSMISSION AND TRANSAXLE: Case and all internal parts, torque converter and converter housing, automatic transmission control module, transfer case and all internal parts, seals and gaskets, clutch cover and housing, A/T cooler, and electronic transmission controls. DRIVETRAIN: Drive shafts, final drive housing, and all internal parts, propeller shafts, universal joints, bearings, seals and gaskets. RESTRAINT SYSTEM: Air bags and related electronic control systems. Visit Manuals & Guides to find the model-specific Warranty Information Booklet for your Nissan.

What is Nissan New Vehicle Limited Warranty and what does it cover?

Most Nissan vehicles come with Nissan New Vehicle Limited Warranty coverage, sometimes referred to as factory warranty, lasting 36 months or 36,000 miles, whichever comes first. Nissan New Vehicle Limited Warranty includes Basic, Powertrain, Corrosion, Towing, Adjustment and Refrigerant Recharge Only coverage. Full details can be found in your Nissan vehicle’s Warranty Information Booklet. Visit Manuals & Guides to find the model-specific Warranty Information Booklet for your Nissan.

What is Nissan Basic Warranty and what does it cover?

Most Nissan vehicles come with basic coverage, sometimes referred to as bumper to bumper warranty, lasting 36 months or 36,000 miles, whichever comes first. This warranty covers any repairs needed to correct defects in materials or workmanship of all parts andcomponents of each new Nissan vehicle supplied by Nissan subject to the exclusions listed under the heading “WHAT IS NOT COVERED” in your Warranty Information Booklet or, if the part is covered by one of the separate coverages described in your vehicle’s Warranty Information Booklet. Bedliners will be repaired to commercially acceptable standards subject to the conditions and limitations listed in “WHAT IS NOT COVERED” in your Warranty Information Booklet. Visit Manuals & Guides to find the model-specific Warranty Information Booklet for your Nissan.

What is the warranty duration for Genuine Nissan Accessories?

Genuine Nissan Accessories are covered by Nissan Limited Warranty on Genuine Nissan Replacement Parts, Genuine Nismo S-Tune Parts, and Genuine Nissan Accessories for the longer of 12 months/12,000 miles (whichever occurs first) or the remaining period under the 3-year/36,000-mile (whichever occurs first) Nissan New Vehicle Limited Warranty. Terms and conditions apply. See Warranty Information Booklet for details.

Trouble-shooting

How do I connect my phone in my Nissan?

Bluetooth® pairing procedures for each of the Nissan-recommended phones can be found by entering your vehicle and device information in Device Compatibility.

How do I connect to Bluetooth in my Nissan?

IPhone users: Set up your device Open Settings > Bluetooth on your phone and make sure the functionality is set to On. Set up your vehicle Vehicle equipped with navigation: Press Phone button on vehicle audio system > Connect > Connect New Device. Vehicle not equipped with navigation: Press Enter/Setting button on vehicle audio system > Bluetooth > Add Phone. Pair your device On your Bluetooth compatible device, under Settings > Bluetooth, select MY-CAR. Confirm pairing Check that the PIN shown on the vehicle and device are the same. If they match, accept the pairing request on your device, then select OK. You're connected! Your device and vehicle should now be paired. View our quick tips to enhance your connection. Android users: Set up your device Open Settings > Bluetooth on your phone and make sure the functionality is set to On. Set up your vehicle Vehicle equipped with navigation: Press Phone button on vehicle audio system > Connect > Connect New Device. Vehicle not equipped with navigation: Press Enter/Setting button on vehicle audio system > Bluetooth > Add Phone. Pair your device On your Bluetooth compatible device, under Settings > Bluetooth, select Scan for Devices > MY-CAR. Confirm pairing Check that the passkey shown on the vehicle and device are the same. If they match, accept the pairing request on your device, then select Yes. You're connected! Your device and vehicle should now be paired. View our quick tips to enhance your connection. Bluetooth® pairing procedures for each of the Nissan-recommended phones can be found by entering your vehicle and device information in Device Compatibility.

How do I reset the tire pressure sensor?

If the Tire Pressure Monitoring System (TPMS) is not functioning properly, the low tire pressure warning light will flash for approximately 1 minute when the ignition switch is placed in the ON position. The light will remain on after 1 minute. Have the system checked. It is recommended that you visit a NISSAN dealer for this service. The "Tire Pressure Low — Add Air" warning does not appear if the low tire pressure warning light illuminates to indicate a TPMS malfunction. For additional information, refer to “Tire Pressure Monitoring System (TPMS)” in the “Starting and driving” section and “Tire pressure” in the “Do-it-yourself” section of your owner’s manual. Visit Manuals & Guides to find information for your own Nissan model.

How do I disable the vehicle immobilizer system?

If the NISSAN Vehicle Immobilizer System is malfunctioning, the light will remain on while the ignition switch is placed in the ON position. If the light still remains on and/or the engine will not start, seek service for the NISSAN Vehicle Immobilizer System as soon as possible. Please bring all registered keys that you have. It is recommended that you visit a NISSAN dealer for this service. For more information on the Nissan Vehicle Immobilizer System, consult your owner’s manual. Visit Manuals & Guides to find information for your own Nissan model.

What is ‘VDC Off’?

The Vehicle Dynamic Control (VDC) OFF indicator light comes on when the VDC is turned off in the vehicle information display. Turn the VDC on using the vehicle information display, or by restarting the engine. For additional information, refer to “Vehicle Dynamic Control (VDC) system” in the “Starting and driving” section of your owner’s manual. Visit Manuals & Guides to find information for your own Nissan model. The VDC light also comes on when the ignition switch is placed in the ON position. The light will turn off after a period of time if the system is operational. If the light stays on or comes on along with the indicator light while you are driving, have the VDC system checked. It is recommended that you visit a NISSAN dealer for this service. VDC should remain on unless freeing a vehicle from mud or snow.

How do I open the gas tank?

Directions for opening the fuel-filler door on your Nissan model can be found in section 3 of your Owner Manual – ‘Pre-driving checks and adjustments’. Visit Manuals & Guides to find information for your own Nissan model.

Keys, remote start, accessories

What size windshield wipers should I use on my vehicle?

The dimensions of suitable windshield wipers are model-specific. Shop for genuine parts and accessories at Nissan Parts & Accessories Online.

How do I program my Nissan Intelligent Key fob?

Your vehicle can only be driven with the Intelligent Keys which are registered to your vehicle’s Intelligent Key system components and NISSAN Vehicle Immobilizer System components. As many as four Intelligent Keys can be registered and used with one vehicle. The new keys must be registered prior to use with the Intelligent Key system and NISSAN Vehicle Immobilizer System of your vehicle. It is recommended that you visit a NISSAN dealer for this service. Since the registration process requires erasing all memory in the Intelligent Key components when registering new keys, be sure to take all Intelligent Keys that you have to the NISSAN dealer. A key number plate is supplied with your keys. Record the key number and keep it in a safe place (such as your wallet), not in the vehicle. If you lose your keys, it is recommended that you visit a NISSAN dealer for duplicates by using the key number. NISSAN does not record key numbers so it is very important to keep track of your key number plate. A key number is only necessary when you have lost all keys and do not have one to duplicate from. If you still have a key, it can be duplicated without knowing the key number.

How do I change my Nissan Intelligent Key battery?

Instructions to replace the battery in your Nissan Intelligent Key are available in Section 8 of your Owner Manual – Do-it-yourself. Visit Manuals & Guides to find information for your own Nissan model.

How do I start my Nissan vehicle with a key?

Instructions to start the engine of your Nissan vehicle are available in Section 5 of your Owner Manual – Starting and driving. Visit Manuals & Guides to find information for your own Nissan model.

How can I get a new Nissan car key?

Contact your local Nissan dealer for more information on how to get a new Nissan car key. Visit our Dealer Locator for contact in formation.

How do I unlock my Nissan with a key?

Instructions to lock/unlock your Nissan vehicle are available in Section 3 of your Owner Manual – Pre-driving checks and adjustments. Visit Manuals & Guides to find information for your own Nissan model.

What is the warranty duration for Genuine Nissan Accessories?

Roadside assistance

What information do I need when I need to call in for road service?

The road service phone agent will ask you to confirm or provide the following pieces of information: Name Call back phone number – (this will also be used as a reference number) Vehicle Identification Number (VIN) Location of disablement Color of vehicle Exact current mileage Will you remain with the vehicle when the service provider arrives? For tow service – The name of the Dealership you wish to be towed to. For tow service - Will you be riding with the driver to the Dealership? Does the vehicle go into neutral gear?

What else does the road service agent need to know?

It would be important to mention any specific detail which could impact whether the correct service and equipment is being sent out the first time. Some examples are: - Is your vehicle blocking traffic? Customer safety is our #1 priority - This is important to note as the roadside agent may need to contact the police to have a tow provider move the vehicle quickly. - Is the vehicle in a parking structure? What is the clearance? Some tow trucks are unable to get into a parking garage with a low clearance. If the roadside agent knows the clearance, a smaller tow truck can be dispatched. - Is your vehicle located in a gated community? This is important as the service provider may not be able to drive into the community without a gate code. - If the vehicle doesn’t start, have you already performed a jump start? If a jumpstart has already been performed, another jumpstart may not be the correct service to dispatch. - Can the provider access your vehicle where it is positioned? Sometimes, the way a vehicle is positioned in a driveway, garage or parking lot is important. The service provider may need to have access to either side of the vehicle and front and back without obstruction. - Are there any additional people/pets with you that need to ride in the tow truck? Some service providers will be unable to accommodate more than two people in their tow truck and some will not take pets. It is important to let the roadside agent know this detail. - Does the vehicle have any aftermarket modifications made? (low to ground, wheelchair lift, etc.) If the vehicle is too low to the ground, special equipment is required. It is best to know this upfront to avoid a recall and redispatch of service. - Has your vehicle been in a collision? Collison recovery scenarios may require special equipment to be used. - Is your vehicle leaking any type of fluid? The service provider will need to know if the vehicle is leaking fluid and what type of fluid so that proper clean-up materials can be used.

What if the Dealership is closed by the time the service provider gets there?

The roadside agent and the service provider will know if the Dealership is closed. Most often, the Dealership has a lock box for dropping keys into. If this is the case, that Dealership can accept vehicles after hours. If the Dealership is closed and there is no lock box for keys, the vehicle may have to be stored on the service provider’s secure lot until the next business day.

Does my Dealership know my vehicle is coming in for service?

Upon dispatching a service provider, via fax or email, your Dealership receives notification that your vehicle is on the way.

What if my dispatch event is not covered because my coverage expired, or I want to go to a different Dealership which is not eligible?

In cases where the request exceeds the coverage, payment can be made via major credit card to secure service.

What if I believe the Service Provider has damaged my vehicle?

If you believe the Service Provider has damaged your vehicle while servicing it, follow these steps: Immediately take photos or videos of the damage. If possible, attempt to capture photos and videos prior to the service provider unloading the vehicle. If possible, make note of how the vehicle was towed in (non-flatbed, wheel lift, no straps, etc.). Call Nissan Roadside Assistance and report the damage. The roadside agent will explain the process to you.

How do I submit for reimbursement for a service I paid for?

If Nissan Roadside Assistance did not secure service in a timely manner and you paid for service out of pocket, you can submit the receipt for reimbursement consideration. This would also apply for restricted roadway scenarios. A restricted roadway is managed by a state, municipal or highway authority. The managing authority has contracted with service providers to provide service on the roadway. Only the contracted service provider can perform service on the roadway. If you paid the Roadway Authority directly, you can submit the receipt for reimbursement consideration. Submit your claim in writing to: Nissan Roadside Assistance Claims Department P.O. Box 9145 Medford, MA 02155 A letter requesting reimbursement must include the following: Date of the roadside assistance service Full VIN/Service Contract Number Vehicle Mileage Original receipts from Service Provider

How do I submit for Trip Interruption Reimbursement?

If your vehicle has become disabled due to a mechanical failure AND you are more than 100 miles from your home residence, you may qualify for Trip Interruption benefits. A Letter requesting reimbursement must include the following: Date of the roadside assistance service Full VIN/Service Contract Number/Policy Number/Membership Number Vehicle Mileage Original receipts from the Service Provider Repair Order from the Dealership or Repair Facility Itemized Receipts for Hotel, Alternate Transportation, Food, etc. Submit your claim in writing to: Nissan Roadside Assistance Claims Department P.O. Box 9145 Medford, MA 02155

How long does it take for my reimbursement to be processed?

Reimbursements can take up to 6 weeks to process.

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