Help & Support

You will receive a billing statement each month instead of a coupon book, but consider going paperless. It’s a great way to protect the planet and your financial information. Visit nissanfinance.com or download the NMAC app today to go paperless. On nissanfinance.com and our app, you can enroll in free, automatic monthly payments or make free one-time payment(s).

Yes, for qualified accounts.

Please call Customer Relations at (800) 456-6622 Monday through Friday, 7 a.m. to 7 p.m. CT, to see if your account qualifies for a due date change, or chat with a NMAC Online Representative.

Note for customers with Recurring Payment: Once your due date has been changed, you will need to update your recurring payment schedule to reflect the new due date.

A confirmation letter will be mailed to you once the new due date has been established. The date on your statement may be incorrect if the statement was generated before the change was processed.

Yes, for qualified retail installment accounts.

To see if your account qualifies, please contact our Customer Relations Department by calling (800) 456-6622, or chat with a NMAC Online Representative. Please note, the maturity date on the account will be extended by the additional month(s). This may cause additional interest to accrue on the account and impacts the amount of the final payment due.

Note for customers with scheduled automatic payments: You will need to cancel your payments to prevent any debits from occurring during the deferral period.

Visit NMAC for further information. 

Yes. If you would like to have another party assume the payments on your existing contract, that party would submit a credit application to NMAC for review. Be aware that if the applicant is approved, you are not released of your contractual obligation and will remain on the contract as guarantor.

After the credit approval, NMAC will send the applicant a Transfer of Equity Agreement to sign and add the applicant to your contract. Please contact our Customer Service Department for more information. You may reach a Customer Service Associate by calling (800) 456-6622, Monday through Friday, 7:00 a.m. to 7:00 p.m., Central Time.

Visit NMAC for further information.

Yes. You can mail a check or money order made payable to NMAC to the address designated for your account type. The payment addresses can be found on the Contact Us page.  Alternatively, you may visit nissanfinance.com or the NMAC app to enroll in free, automatic monthly payments or to make a free one-time payment.

Yes. You may request a duplicate billing statement at any time. The statement will not reflect any transactions that may have occurred from the time it was originally mailed. You can also view your statement online at nissanfinance.com or on the NMAC app.

Visit NMAC for further information.

Your payment amount is determined by the sum of the Rent Charge and the depreciation and any amortized amounts over the term of the lease. Except in the case of a single-payment lease, these amounts are totaled and divided by the Lease Term. Any applicable monthly taxes are then added.

Visit NMAC for further information on your lease options.

If you have paid more than your regular monthly payment, any funds remaining after the interest and principal is satisfied is applied toward your unpaid principal balance. You may also gain the benefit of this additional amount reducing the amount of your next monthly payment. If your payment is less than the regular monthly payment the difference due will be added to your next monthly payment.

Visit NMAC for further information on your lease options.

In a simple interest loan, interest is calculated as a simple percentage of the principal balance for the number of days covered by the payment. Interest is not compounded, which means that interest is paid only on the principal and not on previously accrued interest. Payments are allocated between interest and principal, first to reduce any interest accruing during the payment period, and then to reduce the principal balance.

Visit NMAC for further information.

Yes, NMAC’s Signature PURCHASE program offers financing for Pre-Owned Nissan and non-Nissan vehicles that are up to five years old and have less than 85,000 miles.

If you cannot afford to make your monthly payments, contact NMAC immediately and explain your situation. Another option is to visit your local Nissan dealer who may be able to trade you into a more affordable vehicle.

Yes. You can make a principal-only payment online by using the one-time payment option. Simply enter the desired amount in the corresponding box, then review the total amount to be drafted:

Please Note: If you only want to make a principal payment, leave the "Enter Amount to be Paid" box blank. *You cannot make a principal only payment if you are past due.

Yes. At nissanfinance.com and on the NMAC app you can enroll in free, automatic monthly payments or make a free one-time payment(s).
Visit NMAC for further information.

You can pay your bills online by visiting NMAC. However, you cannot make online payments via your MyNISSAN Owners Portal.

Another option is to mail a check or money order made payable to NMAC to the address designated for your account type. The payment addresses can be found on the Contact Us page on nissanfinance.com.

There are advantages to both, but no difference in maintenance or operating costs.

Generally, leases are better for those who drive up to 15,000 miles each year, take excellent care of their vehicles, and want a new car every two to four years. With a lease, you only have to pay for that portion of the car's life that you use.

Buying is ideal if you drive a lot of miles, put your vehicle to heavy or rough use, and want to build equity. You can also sell, customize or trade your Nissan when you own the vehicle.

For further information, visit the NMAC End of Lease Experience page.

NMAC only offers leases for new Nissan vehicles. However, your local Nissan dealer may offer leases for pre-owned vehicles.

If you cannot afford to make your lease payments, contact NMAC immediately and explain your situation. Another option is to visit your local Nissan dealer who may be able to trade you into a more affordable vehicle.

Visit NMAC for further information on your lease options.

You may change your address online by completing the following steps on nissanfinance.com:

1. Log in or Register.
2. Click the ‘MY PROFILE’ tab.
3. Click the ‘Profile and Contact Information’ tab.
4. Under ‘CUSTOMER DETAILS AND CONTACT’, select ‘Update Address’ below the address.
5. Enter address and save changes.

You may also update your address by calling Customer Relations at (800) 456.6622 or by chatting with an online NMAC Representative. NMAC leases prohibit removal of vehicles to or from the continental United States or overseas under most circumstances. Please refer to your lease contract for details.

Yes, regular scheduled maintenance, according to the service intervals outlined in the owner’s manual and maintenance schedule, is required per your lease agreement. Failure to maintain the lease vehicle in accordance with the maintenance guide may be noted during the required vehicle inspection prior to the vehicle return date. An AIM, certified inspector will provide an assessment copy of chargeable wear-and-use (if any) along with a Notice of Option to make repairs prior to vehicle return.

Visit NMAC for further information on your lease options.

There are advantages to both, but no difference in maintenance or operating costs.

Generally, leases are better for those who drive up to 15,000 miles each year, take excellent care of their vehicles, and want a new car every two to four years. You only have to pay for that portion of the car’s life that you use.

Buying is ideal if you drive a lot of miles, put your vehicle to heavy or rough use, and want to build equity. You can also sell, customize, or trade your Nissan if you wish.

For further information, see your dealer.

Yes. You can enroll in free, automatic monthly payments or make a free one-time payment(s) at nissanfinance.com and on the NMAC app.

Visit the NMAC Finance Contact Us page to view NMAC’s mailing address.

Visit the NMAC Finance Contact Us page to view NMAC’s phone directory.

Yes, please contact our Insurance Department at (800) 777-7525. If your insurance company is issuing a check that NMAC must endorse, copies of the insurance estimate and the repair bill showing the completed repairs are required. A representative of our Insurance department will provide you with the details.

The credit bureaus will help you investigate any issue in your credit file. You may contact them at:

Equifax
P.O. Box 10585
Atlanta, GA 30348

TransUnion
P.O. Box 2000
Chester, PA 19022

Experian
P.O. Box 2104
Allen, TX 75013

It is possible that your last payment was not applied to your account before the billing statement was mailed. Statements are mailed 21 days prior to your due date each month. Please verify with your bank if the payment has cleared. If it has cleared, please contact Customer Service Department at (800) 456-6622, Monday through Friday, 7:00 a.m. to 7:00 p.m., Central Time.

You may mail a check or money order made payable to NMAC, to the address designated for your account type. The payment addresses can be found on the Contact Us page on nissanfinance.com.  Alternatively, you may visit nissanfinance.com or the NMAC app to enroll in free, automatic monthly payments or to make a free one-time payment.

Live by a realistic budget.
Let your budget be your guide to spending, not your credit limit.
Make timely payments at or above your minimum required payment.
Don’t overextend yourself.
Maintain steady employment.
Keep close track of your expenditures and your bills to guard against credit fraud.
If you plan on making a major purchase on credit, order a copy of your credit report beforehand and review it for negative entries that might need to be resolved.

NMAC may report information about your account to credit bureaus. Late, missed payments, or other defaults on your account may be reflected on your credit report.

Your trade-in value depends on a number of factors, including the vehicle model, year, and condition. You can also get a general idea of your car’s worth by checking independent car value guides. However, a vehicle survey by your Nissan dealer is always necessary to determine the final trade-in value.

To change your name from what is originally listed on your contract, please contact NMAC Customer Service by calling (800) 456-6622 or you can chat online with a NMAC Representative.

You may change your address online by completing the following steps on nissanfinance.com:

1. Log in or Register.
2. Click the ‘MY PROFILE’ tab.
3. Click the ‘Profile and Contact Information’ tab.
4. Under ‘CUSTOMER DETAILS AND CONTACT’, select ‘Update Address’ below the address.
5. Enter address and save changes.

You may also update your address by calling Customer Relations at (800)-456-6622 or by chatting with an online NMAC Representative.

To change your name from what is originally listed on your contract, please contact NMAC Customer Service by calling (800) 456-6622 or you can chat online with a NMAC Representative.