Help & Support

Section 9 of your owner's manual gives a full explanation of the types of maintenance as well as the time intervals when the services should be performed.

You should always call a Nissan dealer, even if you aren't sure that your vehicle requires service. A simple call could help you avoid bigger costs and inconvenience later.

Find out more about Nissan Service & Parts.

Always insist on Nissan Collision Parts to keep your Nissan running at an optimal level.

Find out more about Nissan Certified Collision Repair Network, including our Genuine Nissan Parts, Accident Assistance and much more.

Go to your nearest Nissan dealership's parts department and request that a duplicate key be made. The cost of the duplicate key will vary from Dealer to Dealer as they are independently owned and operated and set their own prices.

The Nissan owner's manual has valuable model-specific details on the day-to-day use and care of your car, as well as recommended maintenance intervals.

Visit Manuals & Guides to find model-specific information for your Nissan (2013 and newer models).

If you've lost or misplaced your manual and your vehicle is a model between (and including) the years 2004-2012, please contact Nissan Consumer Affairs at (800) NISSAN-1 between the hours 8:00 a.m. and 5:00 p.m., Eastern/Central/Pacific Time, Monday through Friday.

If your vehicle is a 2003 or older model, please call Dyment Distribution at (800) 247-5321, Monday through Friday, between the hours of 8:00 a.m. and 8:00 p.m., Eastern Standard Time.

Visit nissan.navigation.com/faq to purchase your Nissan navigation system update

When checking or replacement of CVT fluid is required, it is recommended that you visit a Nissan dealer for this service.

Section 9 of your owner's manual gives a full explanation of the types of maintenance, as well as the time intervals, when services should be performed. Visit Manuals & Guides to find model-specific information for your Nissan.

Instructions on what type of gas to use for your Nissan vehicle are available in the ‘Technical and consumer information’ section of your Owner Manual. Visit Manuals & Guides to find model-specific information for your Nissan.

Instructions on what type of oil to use for your Nissan vehicle are available in the ‘Technical and consumer information’ section of your Owner Manual. Visit Manuals & Guides to find model-specific information for your Nissan.

Download Transfer Request form SEC-TRF-REQ-0821-R2.pdf

Your VSC/PMA may be transferred to subsequent owners of the covered vehicle in the case of a private party sale only, and if all of the following conditions are met:
[[3571]]

1. Provide proof that your vehicle's service records are current and indicate that the vehicle was maintained in accordance with the manufacturer's maintenance schedules. In the event service records are unavailable, Nissan Extended Services N.A. (NESNA) may require the vehicle to be inspected and serviced at an approved repair facility at the owner’s expense to ensure the vehicle has been properly maintained.

2. Request the transfer within 30 days of the change in ownership.

3. Provide transfer information showing change of ownership date in the form of a copy of the Vehicle Title or Registration Application or Bill of Sale; and the appropriate signatures are included on the Transfer Request form or certificate.

4. A transfer fee in the amount noted on your contract, payable to “NESNA”, is included with the transfer request. Payment may be made by check or money order. Mail with the completed and signed Transfer request and other required documents to NESNA, P.O. Box 685004, Franklin, TN 37068-5004.

Please contact your selling Dealer or Nissan Consumer Affairs at 800-647-7261 (Option 5) for any additional information.
To cancel plans other than a VSC or PMA, you’ll need to contact your selling Dealer or the plan Administrator at the number found in your contract.

No, but your old Security+Plus® agreement is transferable to the next owner if you sell your old vehicle. You can also cancel your old policy and apply any refund toward the purchase of a new Security+Plus® agreement, provided any lien has been satisfied.

Your vehicle will be worked on by factory-trained technicians and Genuine Nissan Parts will be used to help maintain your vehicle's reliability and value. A Security+Plus® PMA also ensures your protection from future parts and service price increases, and since all Security+Plus® PMAs have no deductible, you get an outstanding value to go along with expert Nissan service.

The Scheduled Plan is designed to closely follow the services and intervals recommended by Nissan in your Owner’s Manual.

You can go to any participating Nissan dealer.

A Mechanical Breakdown is defined as the inability of a covered part(s) to perform the function(s) for which it was designed, due solely to defects in materials or faulty workmanship.

Note: Mechanical Breakdown does not include damage due to negligence, damage caused by an accident, or the gradual reduction in operating performance due to wear and tear. In addition, this plan does not provide any benefit for any mechanical failure or breakdown caused by a non-covered part.

Take your vehicle to the closest Nissan dealer. Once the problem has been diagnosed, they will advise you whether the repair is covered.

Call (800) 225-2476 for 24-hour national roadside assistance. Should a mechanical breakdown occur when you are 100 miles or more away from home, emergency travel/trip interruption is also provided. Refer to your Vehicle Service Contract (VSC) for complete details.

The easiest way to cancel is by contacting your selling Dealer. They can cancel most VSC and PMA contracts they’ve sold. You can also contact any authorized Nissan dealer, though they will have to get the Administrator’s approval. If you are unable to speak with an authorized Dealer, call 800 647 7261 (Option 5).

If you financed your service agreement with the vehicle, you must show proof of loan payoff or the cancellation refund will be sent to the lien holder. In addition, a processing fee, as noted in your contract, will be automatically deducted from the retail refund amount. Allow 4-6 weeks for the cancellation to be processed.

Every effort has been made to ensure the accuracy of the descriptions provided, but the actual VSC or PMA controls if there is a conflict, and the customer should read his or her VSC or PMA carefully.

The warranty period begins on the date the vehicle is delivered to the first retail buyer or put into use, whichever comes first.

Every Nissan is backed by a 36-month/36,000-mile limited vehicle coverage, and a 5-year/60,000-mile limited powertrain coverage. 2003-2010 Vehicles equipped with a Continuously Variable Transmission (CVT) also have a 10-year /120,000 mile CVT limited warranty extension. (For complete information, see your Nissan dealer and read the actual limited warranty.) For extra protection, you can also add Security+Plus®, the only extended service agreement approved by Nissan.

For more warranty information or questions on 2003-2010 vehicles equipped with a Continuously Variable Transmission please visit www.NissanAssist.com

No, there is no deductible for warranty repairs.

If your vehicle is inoperative due to failure of a warranted part, towing service to the nearest authorized Nissan dealer is reimbursable for 36 months or 36,000 miles, whichever comes first.

No. However, rental car reimbursement is a benefit of most of the Security+Plus® Service Agreement plans.

Find out more about Nissan Warranty.

Take your vehicle to the nearest Nissan dealer. Once they have diagnosed the problem, you will be advised whether the repair is covered. Complete the information below to locate your nearest Nissan dealer.

Your Nissan warranty generally requires that you take your Nissan to an authorized Nissan dealer. However, contact Nissan Consumer Affairs at 1-(800)-NISSAN-1 between 8:00 a.m.–5:00 p.m., Eastern/Central/Pacific Time, Monday through Friday, to find out if, in your particular situation, the cost of repair is eligible for reimbursement.

No. You are responsible for properly using, maintaining, and caring for your Nissan as outlined in your owner’s manual and your Nissan Service and Maintenance Guide. Keep copies of all maintenance records and receipts for potential review by Nissan. Failure to do so could result in the denial of warranty coverage.

Evidence that required maintenance has been performed in connection with related warranty repairs should be kept as proof of such service. You can use our online Service Record Manager to help you keep track of routine maintenance, but keep copies of all maintenance receipts and records. There is also a convenient maintenance log in your Nissan Service and Maintenance Guide.

Your Nissan New Vehicle Limited Warranty does not cover repairs for damage or conditions which are determined to be due to the installation or use of non-Genuine Nissan Accessories available at the time you order or purchase your new Nissan, as well as after purchase from your Nissan dealer.

Your Nissan’s Service & Maintenance Guide is designed to help you make sure your vehicle receives necessary and timely maintenance. Visit Manuals & Guides to find the right information for your model and year.

Click here to download an electronic copy of your Warranty.

If you want to order a hard copy, contact Nissan Consumer Affairs at 1-(800)-NISSAN-1 between 8:00 a.m.—5:00 p.m., Eastern/Central/Pacific Time, Monday through Friday. Or, you may call DDS at (800) 247-5321, Monday through Friday, between 8:00 a.m. and 8:00 p.m., Eastern Time.

The Powertrain coverage period is 60 months or 60,000 miles, whichever comes first. This warranty covers any repairs needed to correct defects in materials or workmanship.

Powertrain coverage applies to components listed below under the headings Engine, Transmission and Transaxle, Drivetrain, and Restraint System, supplied by Nissan subject to the exclusions listed under the heading “WHAT IS NOT COVERED” in your Warranty Information Booklet.

ENGINE: Cylinder heads and block and all internal parts, rockercovers and oil pan, valve train and front cover, timing chain and tensioner, oil pump, water pump and fuel pump, fuel injectors, intake and exhaust manifolds and turbocharger, flywheel, seals, and gaskets.

TRANSMISSION AND TRANSAXLE: Case and all internal parts, torque converter and converter housing, automatic transmission control module, transfer case and all internal parts, seals and gaskets, clutch cover and housing, A/T cooler, and electronic transmission controls.

DRIVETRAIN: Drive shafts, final drive housing, and all internal parts, propeller shafts, universal joints, bearings, seals and gaskets.

RESTRAINT SYSTEM: Air bags and related electronic control systems.

Visit Manuals & Guides to find the model-specific Warranty Information Booklet for your Nissan.

Most Nissan vehicles come with Nissan New
Vehicle Limited Warranty coverage, sometimes referred to as factory warranty, lasting 36 months or 36,000 miles, whichever comes first.
Nissan New Vehicle Limited Warranty includes Basic, Powertrain, Corrosion, Towing, Adjustment and Refrigerant Recharge Only coverage. Full details can be found in your Nissan vehicle’s Warranty Information Booklet.

Visit Manuals & Guides to find the model-specific Warranty Information Booklet for your Nissan.

Most Nissan vehicles come with basic coverage, sometimes referred to as bumper to bumper warranty, lasting 36 months or 36,000 miles, whichever comes first.

This warranty covers any repairs needed to correct defects in materials or workmanship of all parts andcomponents of each new Nissan vehicle supplied by Nissan subject to the exclusions listed under the heading “WHAT IS NOT COVERED” in your Warranty Information Booklet or, if the part is covered by one of the separate coverages described in your vehicle’s Warranty Information Booklet.

Bedliners will be repaired to commercially acceptable standards subject to the conditions and limitations listed in “WHAT IS NOT COVERED” in your Warranty Information Booklet.

Visit Manuals & Guides to find the model-specific Warranty Information Booklet for your Nissan.

Genuine Nissan Accessories are covered by Nissan Limited Warranty on Genuine Nissan Replacement Parts, Genuine Nismo S-Tune Parts, and Genuine Nissan Accessories for the longer of 12 months/12,000 miles (whichever occurs first) or the remaining period under the 3-year/36,000-mile (whichever occurs first) Nissan New Vehicle Limited Warranty. Terms and conditions apply. See Warranty Information Booklet for details.

Bluetooth® pairing procedures for each of the Nissan-recommended phones can be found by entering your vehicle and device information in Device Compatibility.

IPhone users:

Set up your device
Open Settings > Bluetooth on your phone and make sure the functionality is set to On.
Set up your vehicle
Vehicle equipped with navigation: Press Phone button on vehicle audio system > Connect > Connect New Device.
Vehicle not equipped with navigation: Press Enter/Setting button on vehicle audio system > Bluetooth > Add Phone.
Pair your device
On your Bluetooth compatible device, under Settings > Bluetooth, select MY-CAR.
Confirm pairing
Check that the PIN shown on the vehicle and device are the same. If they match, accept the pairing request on your device, then select OK.
You're connected!
Your device and vehicle should now be paired. View our quick tips to enhance your connection.
Android users:

Set up your device
Open Settings > Bluetooth on your phone and make sure the functionality is set to On.
Set up your vehicle
Vehicle equipped with navigation: Press Phone button on vehicle audio system > Connect > Connect New Device.
Vehicle not equipped with navigation: Press Enter/Setting button on vehicle audio system > Bluetooth > Add Phone.
Pair your device
On your Bluetooth compatible device, under Settings > Bluetooth, select Scan for Devices > MY-CAR.
Confirm pairing
Check that the passkey shown on the vehicle and device are the same. If they match, accept the pairing request on your device, then select Yes.
You're connected!
Your device and vehicle should now be paired. View our quick tips to enhance your connection.
Bluetooth® pairing procedures for each of the Nissan-recommended phones can be found by entering your vehicle and device information in Device Compatibility.

If the Tire Pressure Monitoring System (TPMS) is not functioning properly, the low tire pressure warning light will flash for approximately 1 minute when the ignition switch is placed in the ON position. The light will remain on after 1 minute. Have the system checked. It is recommended that you visit a NISSAN dealer for this service.

The "Tire Pressure Low — Add Air" warning does not appear if the low tire pressure warning light illuminates to indicate a TPMS malfunction. For additional information, refer to “Tire Pressure Monitoring System (TPMS)” in the “Starting and driving” section and “Tire pressure” in the “Do-it-yourself” section of your owner’s manual. Visit Manuals & Guides to find information for your own Nissan model.

If the NISSAN Vehicle Immobilizer System is malfunctioning, the light will remain on while the ignition switch is placed in the ON position.

If the light still remains on and/or the engine will not start, seek service for the NISSAN Vehicle Immobilizer System as soon as possible. Please bring all registered keys that you have. It is recommended that you visit a NISSAN dealer for this service.

For more information on the Nissan Vehicle Immobilizer System, consult your owner’s manual. Visit Manuals & Guides to find information for your own Nissan model.

The Vehicle Dynamic Control (VDC) OFF indicator light comes on when the VDC is turned off in the vehicle information display.

Turn the VDC on using the vehicle information display, or by restarting the engine. For additional information, refer to “Vehicle Dynamic Control (VDC) system” in the “Starting and driving” section of your owner’s manual. Visit Manuals & Guides to find information for your own Nissan model.

The VDC light also comes on when the ignition switch is placed in the ON position. The light will turn off after a period of time if the system is operational. If the light stays on or comes on along with the indicator light while you are driving, have the VDC system checked. It is recommended that you visit a NISSAN dealer for this service.

VDC should remain on unless freeing a vehicle from mud or snow.

Directions for opening the fuel-filler door on your Nissan model can be found in section 3 of your Owner Manual – ‘Pre-driving checks and adjustments’. Visit Manuals & Guides to find information for your own Nissan model.

The road service phone agent will ask you to confirm or provide the following pieces of information:

Name
Call back phone number – (this will also be used as a reference number)
Vehicle Identification Number (VIN)
Location of disablement
Color of vehicle
Exact current mileage
Will you remain with the vehicle when the service provider arrives?
For tow service – The name of the Dealership you wish to be towed to.
For tow service - Will you be riding with the driver to the Dealership?
Does the vehicle go into neutral gear?

It would be important to mention any specific detail which could impact whether the correct service and equipment is being sent out the first time.

Some examples are:

-   Is your vehicle blocking traffic?

Customer safety is our #1 priority - This is important to note as the roadside agent may need to contact the police to have a tow provider move the vehicle quickly.
-   Is the vehicle in a parking structure?  What is the clearance?

Some tow trucks are unable to get into a parking garage with a low clearance.  If the roadside agent knows the clearance, a smaller tow truck can be dispatched.
-   Is your vehicle located in a gated community?

This is important as the service provider may not be able to drive into the community without a gate code.
-   If the vehicle doesn’t start, have you already performed a jump start?

If a jumpstart has already been performed, another jumpstart may not be the correct service to dispatch.
-   Can the provider access your vehicle where it is positioned?

Sometimes, the way a vehicle is positioned in a driveway, garage or parking lot is important.  The service provider may need to have access to either side of the vehicle and front and back without obstruction.
-   Are there any additional people/pets with you that need to ride in the tow truck?

Some service providers will be unable to accommodate more than two people in their tow truck and some will not take pets. It is important to let the roadside agent know this detail.
-   Does the vehicle have any aftermarket modifications made?  (low to ground, wheelchair lift, etc.)

If the vehicle is too low to the ground, special equipment is required. It is best to know this upfront to avoid a recall and redispatch of service.
-   Has your vehicle been in a collision?

Collison recovery scenarios may require special equipment to be used.
-   Is your vehicle leaking any type of fluid?

The roadside agent and the service provider will know if the Dealership is closed.  Most often, the Dealership has a lock box for dropping keys into.  If this is the case, that Dealership can accept vehicles after hours.

If the Dealership is closed and there is no lock box for keys, the vehicle may have to be stored on the service provider’s secure lot until the next business day. 

Upon dispatching a service provider, via fax or email, your Dealership receives notification that your vehicle is on the way.

In cases where the request exceeds the coverage, payment can be made via major credit card to secure service.

If you believe the Service Provider has damaged your vehicle while servicing it, follow these steps:

Immediately take photos or videos of the damage.  If possible, attempt to capture photos and videos prior to the service provider unloading the vehicle. 
If possible, make note of how the vehicle was towed in (non-flatbed, wheel lift, no straps, etc.).
Call Nissan Roadside Assistance and report the damage.  The roadside agent will explain the process to you.

If Nissan Roadside Assistance did not secure service in a timely manner and you paid for service out of pocket, you can submit the receipt for reimbursement consideration.

This would also apply for restricted roadway scenarios. A restricted roadway is managed by a state, municipal or highway authority. The managing authority has contracted with service providers to provide service on the roadway. Only the contracted service provider can perform service on the roadway. If you paid the Roadway Authority directly, you can submit the receipt for reimbursement consideration.

Submit your claim in writing to:

Nissan Roadside Assistance
Claims Department
P.O. Box 9145
Medford, MA 02155

A letter requesting reimbursement must include the following:

Date of the roadside assistance service
Full VIN/Service Contract Number
Vehicle Mileage
Original receipts from Service Provider

If your vehicle has become disabled due to a mechanical failure AND you are more than 100 miles from your home residence, you may qualify for Trip Interruption benefits.

A Letter requesting reimbursement must include the following:

Date of the roadside assistance service
Full VIN/Service Contract Number/Policy Number/Membership Number
Vehicle Mileage
Original receipts from the Service Provider
Repair Order from the Dealership or Repair Facility
Itemized Receipts for Hotel, Alternate Transportation, Food, etc.
Submit your claim in writing to:
Nissan Roadside Assistance
Claims Department
P.O. Box 9145
Medford, MA 02155

Reimbursements can take up to 6 weeks to process.

The dimensions of suitable windshield wipers are model-specific. Shop for genuine parts and accessories at Nissan Parts & Accessories Online.

Your vehicle can only be driven with the Intelligent Keys which are registered to your vehicle’s Intelligent Key system components and NISSAN Vehicle Immobilizer System components.

As many as four Intelligent Keys can be registered and used with one vehicle. The new keys must be registered prior to use with the Intelligent Key system and NISSAN Vehicle Immobilizer System of your vehicle. It is recommended that you visit a NISSAN dealer for this service. Since the registration process requires erasing all memory in the Intelligent Key components when registering new keys, be sure to take all Intelligent Keys that you have to the NISSAN dealer.

A key number plate is supplied with your keys. Record the key number and keep it in a safe place (such as your wallet), not in the vehicle. If you lose your keys, it is recommended that you visit a NISSAN dealer for duplicates by using the key number. NISSAN does not record key numbers so it is very important to keep track of your key number plate.

A key number is only necessary when you have lost all keys and do not have one to duplicate from. If you still have a key, it can be duplicated without knowing the key number.

Instructions to replace the battery in your Nissan Intelligent Key are available in Section 8 of your Owner Manual – Do-it-yourself. Visit Manuals & Guides to find information for your own Nissan model.

Instructions to start the engine of your Nissan vehicle are available in Section 5 of your Owner Manual – Starting and driving. Visit Manuals & Guides to find information for your own Nissan model.

Contact your local Nissan dealer for more information on how to get a new Nissan car key. Visit our Dealer Locator for contact in formation.

Instructions to lock/unlock your Nissan vehicle are available in Section 3 of your Owner Manual – Pre-driving checks and adjustments. Visit Manuals & Guides to find information for your own Nissan model.

Genuine Nissan Accessories are covered by Nissan Limited Warranty on Genuine Nissan Replacement Parts, Genuine Nismo S-Tune Parts, and Genuine Nissan Accessories for the longer of 12 months/12,000 miles (whichever occurs first) or the remaining period under the 3-year/36,000-mile (whichever occurs first) Nissan New Vehicle Limited Warranty. Terms and conditions apply. See Warranty Information Booklet for details.

Essentially, a NISSAN ID is your passport to the Nissan ecosystem for your vehicle and overall ownership services. Your NISSAN ID is an important credential that simplifies the interaction between you, your vehicle, and the services that Nissan provides.

The most apparent use of your NISSAN ID is managing software updates specific to your VIN(s) and signing into your Nissan Owners Portal or MyNISSAN mobile app. Your NISSAN ID is also used for setting and saving vehicle configurations, buying apps from the Nissan store, making appointments at any Nissan retailer, accessing Nissan Support, and much more.

With your NISSAN ID credentials, you can access the entire Nissan ecosystem including: MyNISSAN mobile app, MyNISSAN Owners Portal, NissanConnect Services, NMAC, MyNissan Rewards, Parts & Accessories Online and Nissan Buy@Home.

All your Nissan account credentials with the same email address will merge into a single NISSAN ID. With a NISSAN ID, you can sign-in to your Nissan applications and transition between them seamlessly.

If you are having difficulties signing in with your NISSAN ID, try the following steps:

1. Make sure you have entered your NISSAN ID and password correctly, it should be the email you used for the sign-up process. Here is a reminder of the password policy:
o Minimum of eight characters containing at least one character from the following categories:
o Upper case letters (A-Z)
o Lower case letters (a-z)
o Numbers (0-9)
o Special characters (!, @, #, $, %, ^, &, *)
2. If you still cannot sign-in to your NISSAN ID, try resetting your password. Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
3. If none of the steps above work, try contacting Nissan Owner Services for support:
Phone: (855) 426-6628
SMS/text: (615) 675-9338
Chat Now with a Nissan Specialist
Monday through Friday:
8:00 AM to 7:00 PM CST

The NISSAN ENERGY Charge Network [[3954]]includes a series of public charging station providers to simplify the charging experience of Nissan ARIYA drivers.  Drivers will be able to easily locate in-network charging stations, start a charging session, and pay for charging all through the MyNISSAN app [[3880]]
 . 

Nissan ARIYA drivers can initiate and pay for charging via the MyNISSAN app [[1189]] at any NISSAN ENERGY Charge Network [[3954]] charging station providers, which include: Tesla Supercharger [[3968]] , Electrify America, ChargePoint, EV Connect, Blink, FPL Evolution, and Shell Recharge. [[1731]][[3954]]

Make sure you have downloaded the MyNISSAN app [[3880]]. Login using your NISSAN ID. From the Home screen, select “Charging”. Next, select “Start Activation”, and add a Payment method that will be used to pay for charging sessions. Here you must accept the Nissan Store Terms and Conditions.  Then, activate the NISSAN ENERGY Charge Network when you select the “activate” button. You are ready to begin charging your Nissan Ariya!
 . 

From the Map screen on the MyNISSAN app [3880], you can search for public EV charging stations. [[3954]] Filters can be applied to search by connector type, in-network charging stations and charging station providers.

You may click on a charging station shown on the map for specific station details including:

- In-Network status, which means you can pay & initiation from the app
- Number of connectors & type of connector plugs
- Current availability status for connector plugs (if available)
- Charging speed for each connector
- Station hours of operation
- Parking information
- Cost to charge

Here are some things you can try:

- Unplug and plug in again your Nissan ARIYA, then restart the charging process.  Make sure you are following the instructions on the charging equipment for the correct order of plugging in & initiating the charging with the “start charge” app command.
- Pay the charging station directly instead of using the MyNISSAN application (use the credit card reader or charging station payment instructions)
- Use a different charger connector or try a different charging station
- If the issue persists, call the charge point operator directly at the number provided on the charging equipment
- Should the issue appear to be related to the MyNISSAN app
[[3880]], call our customer service call center (1 (855) 426-6628)

Follow the directions on the charge station to pay for the session and activate the charger.

EVs are designed with a charging lock/unlock feature.  The connector lock is a safety measure to help prevent cable theft or tampering during a charging session.

If the charge connector won’t unlock, wait for communication with the vehicle from the charging station to stop (may take up to 5 minutes for some chargers). Close vehicle doors and lock with the key fob, then press the unlock button twice with the key fob to unlock all doors and override the charge port lock. The charge connector should now be unlocked and ready to be removed from the charge port.

The North American Charging Standard or NACS (SAE J3400), is an electric vehicle (EV) charging connector standard developed by Tesla and maintained by SAE International.  

Tesla Supercharger utilizes the North American Charging Standard (NACS), while the Nissan ARIYA in market today is equipped with the Combined Charging System (CCS) Standard.  You must utilize a Nissan-Compliant NACS Adapter Kit [[3968]] specially designed for a Nissan ARIYA to connect to a NACS charging infrastructure. [[3955]] The Nissan-compliant NACS Adapter Kit contains two pieces critical to charging your Nissan ARIYA on NACS equipment: a Plug Adapter and a NACS adapter.

The Plug Adapter fills a cavity in the CCS port, it is a one-time installation and remains in place for all future charging events.  It allows the NACS adapter to function properly.  It will not impact charging on other infrastructure. The NACS Adapter is used to connect NACS charging equipment to your ARIYA. 

Nissan ARIYA drivers with a Nissan-Compliant NACS Adapter Kit [[3968]] have access to  compatible Tesla Supercharger locations through the NISSAN ENERGY Charge Network.[[3955]] To locate a compatible Tesla Supercharger you can search on the map screen in the MyNISSAN App. [[1189]]  The “Provider” filter will allow you to select Tesla Supercharger specifically. Once selected, it will automatically filter to compatible stations. ARIYA drivers must activate the NISSAN ENERGY Charge Network* [[3955]] to pay for their Supercharging sessions right through the MyNISSAN App. 

All AC “Level 2” Tesla Destination chargers, Wall Connectors and Mobile Connectors are incompatible with Nissan ARIYA at this time.  

No, the adapter is not compatible with level 1 or level 2 Alternating Current (AC) chargers.  Tesla Destination chargers and home chargers are not compatible with the NACS adapter.  [[3968]]

You must only use an adapter kit provided by Nissan or purchased from a U.S. Nissan Dealership or parts.nissanusa.com (“Nissan-Compliant NACS Adapter”).  Nissan deems a Nissan-Compliant NACS Adapter as the only compatible adapter for Nissan EVs.  Use of an adapter that is not a Compliant Adapter is strictly prohibited. Only U.S. automaker provided adapters are authorized for use on the Tesla Supercharger network.  Use of unapproved adapters can result in damage to your vehicle and violate Tesla’s Terms of Use of the Supercharger Network. [[3968]]

No. You must only use an adapter kit provided by Nissan or purchased from a U.S. Nissan Dealership or parts.nissanusa.com (“Nissan-Compliant NACS Adapter”).  Nissan deems a Nissan-Compliant NACS Adapter as the only compatible adapter for Nissan EVs.  Use of an adapter that is not a Compliant Adapter is strictly prohibited. Only U.S. automaker provided adapters are authorized for use on the Tesla Supercharger network.  Use of unapproved adapters can result in damage to your vehicle and violate Tesla’s Terms of Use of the Supercharger Network. [[3968]]

The Tesla Supercharger stall numbers are located along the base of the chargers (Ex: 1A, 2B, 3C, etc) 

Visit your local U.S. Nissan dealer to order the Nissan-compliant Plug Adapter individually.  The Plug Adapter fills a cavity in the CCS port, it is a one-time installation and remains in place for all future charging events.  It allows the NACS adapter to function properly. 

Before you use a compatible Tesla Supercharger [[3955]], you must download the MyNISSAN App [[1189]] and add your payment information to activate the NISSAN ENERGY Charge Network [[3955]] Your default payment method will be charged automatically for charging sessions initiated through the MyNissan App [[1189]]. 

To locate a compatible Tesla Supercharger you can search on the map screen in the MyNISSAN App [[1189]].  The “Provider” filter will allow you to select Supercharger specifically. If Tesla Supercharger is selected, it will automatically filter to compatible stations. ARIYA drivers must activate the NISSAN ENERGY Charge Network [[3955]]  to pay for their Supercharging sessions through the MyNISSAN App.

All Tesla Destination chargers are incompatible at this time.  

http://www.nissanusa.com/connect/faq/#nissanconnect®-ev

AT&T discontinued its 2G cellular network on December 31, 2016, as well as its 3G cellular network on February 22, 2022. As a result, all Nissan vehicles equipped with telematics hardware compatible for use with 2G and 3G cellular networks are unable to access NissanConnect Services and NissanConnect EV features. New enrollments for 2G customers were not allowed after July 1, 2016, and after June 1, 2021 for 3G customers. The decision to discontinue 2G and 3G network coverage was not made by Nissan and this change is not within Nissan's control.

2G and 3G refer to "2nd Generation" and "3rd Generation" digital cellular telephone technology; these are the names of the specific networks that some mobile telephone equipment use to provide connectivity.

Nissan contacted affected customers who owned or leased an applicable 2G vehicle before December 31, 2016 directly. Nissan also contacted affected 3G customers before June 1, 2021. NissanConnect Services customers can call 1-855-426-6628 to verify whether their vehicle is impacted; Nissan LEAF owners can call 1-877-644-2738.

The following Nissan models were built with 2G TCUs:
2011-2015 LEAF
The following Nissan models were built with 3G TCUs:
2016-2017 LEAF
2016-2017 Altima
2017-2018 GT-R
2016-2017 Maxima
2017 Murano
2017 Pathfinder
2016-2017 Rogue
2017-2018 Rogue Sport
2016-2018 Sentra
2016-2017 TITAN
2017 TITAN XD

Additionally, some 2011-2015 LEAF models were upgraded with 3G TCUs.

On September 29, 2015, we rebranded CARWINGS to NissanConnect® EV. NissanConnect® EV replaced the CARWINGS name not only on the smartphone app, but on all communications regarding LEAF® telematics. However, for LEAF® models 11-15, the telematics icon on the vehicle’s navigation screen will not change. It will continue to read "CARWINGS".

Once the 2G cellular network is discontinued, the TCU will no longer be able to access the NissanConnect® EV telematics program features including Remote State of Charge and Climate Control.

No. The new TCU hardware will be designed to connect to the current AT&T 3G cellular network.

Nissan has studied how to integrate newer technology into your vehicle and developed solutions aimed at delivering a minimally invasive repair with the least inconvenience to customers. The 3G network is supported throughout the U.S. by AT&T and is expected to continue for years to come.

Nissan has learned that some customers may have received notification about the change in AT&T's cellular network in error. Only customers with a vehicle equipped with a Telematics Control Unit (TCU) designed to be compatible with the 2G cellular network supporting the NissanConnect® EV program are impacted by this change.

If you have a vehicle that has navigation and is one of the model years listed below, your vehicle has a 2G TCU. Customers can contact Nissan LEAF® Owner Services at 1-877-664-2738 to verify if your vehicle is impacted.

The following Nissan LEAF® models are equipped with 2G TCUs:
- Nissan LEAF®: All model years 2011-2015 (SV & SL trims only)

This means that the carrier has been manually changed to the incorrect setting. Follow these steps to resolve the issue:

Press the "MENU" button to the right of the navigation screen in the car.
Select "Settings".
Select "Phone” & “CARWINGS".
Select "Data Communication".
Select "Select Carrier".
Then verify that "Automatic Setup" ON label is activated.

Your VIN is already associated to another account for some reason and will need to be fixed by Nissan. Call 1-877-NO-GAS-EV for assistance.

Charging stations automatically update every month. The vehicle will automatically check the NissanConnect® EV Data Center for a map update at the beginning of every month or when a new home location is set.

100 miles by 100 miles square centered at your home location.

Yes, if the battery state of charge gets down to 4kWh, it will initiate an automatic update within 18.75 miles by 18.75 miles square centered on your current location.

The automatic update is 100 miles by 100 miles square centered on your home location. The manual update can be used if you travel outside your home area and need to find a charging station.

18.75 miles by 18.75 miles square.

In the vehicle, press the ‘zero emission’ button (lower right side next to navigation screen).
Select "Update Stations".
Select “location” (near current location, destination, home, location on map)

Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/mynissan.html
Click your LEAF vehicle dashboard.
Scroll down and click Notifications Preferences.
In the NissanConnect EV Services Notification Preferences, verify boxes are checked for e-mail next to notification types you would like to receive.
In NissanConnect EV Services Notification Contacts, verify your email address is entered correctly.
Click Update to save any updates you made.
Log in to your email account and check junk email folder and spam filter settings to confirm notification emails are not being blocked.

Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/mynissan.html
On your LEAF vehicle dashboard scroll down and click "My EV".
In the top navigation menu, select "Route Planner".
Click "Plan Your Route".
Enter your start destination and you can include up to five waypoints. Click "calculate route".
Click "Forward Route to Navigation" and name your route to send the route to your LEAF. (Select "Reconfigure Route" and click "Reset" then repeat steps 4 and 5 to send up to 5 routes to your LEAF.)
Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen).
Select "CARWINGS".
Select "All Information Feeds".
Select "Route Planner".
Select the route you would like to set as new destination.

You can manually update the favorites in the car by doing the following:

Go to the vehicle and press the ‘zero emission’ button (lower right side next to navigation screen).
Select "CARWINGS".
Select "CARWINGS Settings".
Select "Information Feed Setting".
Select "Edit Feed List".
Select "Update Feed List" then "Yes".
Favorites in the car will also be automatically updated once per day.

Start charge request may fail due to any of the following reasons:

Trickle/normal cable unplugged.
Power not available from charging station.
Vehicle ignition is turned on.
Poor cellular signal reception at vehicle's location.
Vehicle ignition has not been turned on for 14 days or more.
Vehicle may already be fully charged.

Refresh/update request may fail due to any of the following reasons:

Poor cellular signal reception at vehicle's location.
Vehicle ignition has not been turned on for 14 days or more.

Climate control on request may fail due to any of the following reasons:

Vehicle ignition is turned on.
Poor cellular signal reception at vehicle's location.
Vehicle ignition has not been turned on in 14 days or more.
Vehicle battery state of charge low.

Climate control will turn off automatically due to any of the following reasons:

Quick charging stops.
After two hours running on charger power when trickle/normal power connected.
After 15 minutes running on battery power when trickle/normal power not connected.
After 15 minutes running on battery power when quick charger connected but not charging.
Charger power is lost or stopped.
Charge cable is unplugged.
Vehicle ignition is turned on.

No, climate control always sets automatically to approximately 77°F regardless of the setting when you last drove the vehicle.

Climate control off request may fail due to any of the following reasons:

Vehicle ignition is turned on.
Poor cellular signal reception at vehicle's location.
Vehicle ignition has not been turned on for 14 days or more.

Platinum 80-100%
Gold 80-50%
Silver 50-20%
Bronze 20-0%

The system is set to download automatically. You can change this setting by selecting:

“CARWINGS”
“CARWINGS Settings”
“Information Feed Setting”
“Download Automatically”
“Select Download Interval”

If not, follow these steps:

Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/mynissan.
Ensure that your LEAF has been added to your MyNISSAN account.
Click your LEAF vehicle dashboard.
Scroll down to the Connected Services section and locate the NissanConnect EV program, then click "Manage Account" next to that program.
Once you click "Manage Account" a new page will display that includes your NissanConnect EV PIN and password. Take a picture of this page or write it down, so you have it when you get into your LEAF. (PIN & Password are case sensitive)
If you have already entered the NissanConnect EV PIN and password into your vehicle, it will no longer appear when you select "Manage Account".

Check that the car is located in an area with good AT&T wireless signal and try again.
If the vehicle still displays error "No Service", the TCU may be turned off.
Return to the Dealer and request to check the TCU.

ry the following steps:

1. Have you enrolled in NissanConnect EV? If not visit https://www.nissanusa.com/mynissan and click "Create an Account" to sign up

2. Have you entered your NissanConnect EV PIN and password to the vehicle? If not, visit https://www.nissanusa.com/mynissan and sign in.

Click your LEAF vehicle dashboard.

Scroll down to the Connected Services section and locate the NissanConnect EV program.
Click "Manage Account" next to that program.
Once you click "Manage Account" a new page will display that includes your NissanConnect EV PIN and password. Take a picture of this page or write it down so you have it when you get into your LEAF. (PIN & Password are case sensitive)
If you have already entered the NissanConnect EV PIN and password into your vehicle, it will no longer appear when you select "Manage Account".
Turn on your Nissan LEAF.
Accept terms and conditions in vehicle's navigation system (only required if you have not already accepted terms and conditions).
Press the "Zero Emission" button on the console to the right of the touch screen.
Select "CARWINGS"
Select "CARWINGS Settings"
Select "Sign In" then enter your NissanConnect EV PIN and password (case sensitive)
Select "Send ID and password" then touch "Yes"
3. Does vehicle display error "No Service" when "Send ID and password" is pressed?

Check that the car is located in an area with good AT&T wireless signal and try again.
If vehicle still displays error "No Service" TCU may be turned off.
Return to the Dealer and request to check the TCU.
4. Does vehicle display error "To use telematics service you need to create an account"?

Most likely cause is incorrectly entering the NissanConnectEV PIN or Password.
Try to enter the NissanConnect EV PIN and Password again. Be careful to avoid mistyping and use correct upper and lower case.
5. Does the vehicle display message "Account activated"?

Your NissanConnect EV features should not be functional.
Close and reopen your browser then log back in to your MyNISSAN Owner Portal account.
 

Website: Use your MyNISSAN Owner Portal username and password created during enrollment.
If you pre-ordered your Nissan LEAF this is the same as your Nissan LEAF pre-order account.
Smartphone app: Use your MyNISSAN Owner Portal username and password
Vehicle: Use your NissanConnect EV PIN and Password. Sign in only required at initial set-up.

To find your NissanConnect EV PIN and Password:

Log in to your MyNISSAN owner portal account at https://www.nissanusa.com/mynissan.
Ensure that your LEAF has been added to your MyNISSAN Owner Portal account.
Click your LEAF vehicle dashboard.
Scroll down to the Connected Services section and locate the NissanConnect EV program, then click "Manage Account" next to that program.
Once you click "Manage Account" a new page will display that includes your NissanConnect EV PIN and password. Take a picture of this page or write it down, so you have it when you get into your LEAF.  (PIN & Password are case sensitive)
If you have already entered the NissanConnect EV PIN and password into your vehicle, it will no longer appear when you select "Manage Account".

vehicle owners can buy parts for their Nissan LEAF®, including the battery, on the Nissan USA eStore. Log on to the site to find specific pricing details for your model and model year.

You can manually update the favorites in the car by doing the following:

Go to the vehicle and press the ‘zero emission’ button (lower right side next to navigation screen).
Select "CARWINGS".
Select "CARWINGS Settings".
Select "Information Feed Setting".
Select "Edit Feed List".
Select "Update Feed List", then "Yes".
Favorite in the car will also be automatically updated once per day.

No, quick charge can only be started by the quick charger, not the vehicle. Only trickle or normal charge can be started remotely using NissanConnect® EV.

Manual update uses the same charging station map data as the automatic update. If you already have automatic update turned on and you request a manual update within your home area there will be no new information.

To add your car to your account:

Visit https://www.google.com/maps/sendtocar
Click "Sign in" and enter your account information.
Click "Add car or GPS device".
Select "Nissan" from the dropdown menu and type in your NissanConnect® EV PIN in the "Account ID" field and click "OK". Creating a display name is optional.
To send a location to your car:

Open Google Maps.
Search for a place.
Click "Send to car" in the card that appears below the search box.
Click "Send"
Follow the prompts in your car to see the place

Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/mynissan.html
Click "NissanConnect® EV" tab.
Scroll down and click "Change Notification Preferences".
In "NissanConnect® EV Notifications Preferences" section, verify boxes are checked for e-mail next to notification types you would like to receive.
In "NissanConnect® EV Notification Contacts" section verify your email address is entered correctly.
Press "Update" to save any updates you made.
Log in to your email account and check the junk email folder and spam filter settings to confirm notification emails are not being blocked.
Next, go to the vehicle and press the ‘zero emission’ button (lower right side next to navigation screen).
Select "CARWINGS".
Select "CARWINGS Settings".
Select "Charging Messages".
Verify that "Send Charging Status to Data Center" ON label is activated.

Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/mynissan.html
Click "NissanConnect® EV" tab.
Scroll down and click "Change Notification Preferences".
In "NissanConnect® EV Notifications Preferences" section, verify boxes are checked for e-mail next to notification types you would like to receive.
In "NissanConnect® EV Notification Contacts" section verify your email address is entered correctly.
Press "Update" to save any updates you made.
Log in to your email account and check the junk email folder and spam filter settings to confirm notification emails are not being blocked.
Next, go to the vehicle and press the ‘zero emission’ button (lower right side next to navigation screen).
Select "CARWINGS".
Select "CARWINGS Settings".
Select "Charging Messages".
Verify that "Send unplugged status to Data Center" ON label is activated.
Verify "Time delay for unplugged messages" is set to your preference.
Select "Saved locations for unplugged messages" and verify locations where you would like to receive plug in reminder are saved.

Steps to report an EV charging station that is not on the map in your LEAF navigation system.

Follow these steps:

Visit the HERE Map Creator website : http://mapcreator.here.com
OR visit http://www.nissanusa.com/owners, sign in to the MyNISSAN Owner Portal, go to your LEAF vehicle dashboard, scroll down the page, and click the "Report charging station issues" link.
When you land on the map page, sign in or create an account, and follow the prompts to add a new EV charging station to the map. You can click the user guide for instructions.

Nissan is extending your NissanConnect® EV subscription at this time as a courtesy for being gas-free.

You should have received an email from Nissan informing you of this.

If your NissanConnect® EV subscription has currently reached the end of your complimentary subscription period, your NissanConnect® EV subscription has been extended automatically.

Nissan will provide 90 days’ notice prior to NissanConnect® EV becoming a paid service.

If Nissan decides to charge for the services, pricing will be determined at a later date and announced to NissanConnect® EV subscribers 90 days prior to the change taking effect.

At this time, the extension only affects LEAF® vehicles that are more than three years past their original sale date and whose complimentary subscription period has ended. If your NissanConnect® EV subscription is extended, you will receive an email from Nissan with that information.

Please provide your Vehicle Identification Number (VIN) to the Dealer so that the Dealer can check if your vehicle is included in this campaign. Customers may also contact Nissan LEAF® Owner Services at 877-664-2738 to verify if their vehicle is affected by this issue.

No. If your vehicle is equipped with a Nissan navigation system, the navigation system is unaffected by the discontinuation of AT&T's 2G and 3G cellular networks.

The upgrade will typically take under two hours to complete. However, your Dealer may require additional time based on scheduling.

With Roadside Assistance, you can be connected to a live Response Specialist who can request to send towing, mobile charging or other third-party services to your location. You can be connected to Roadside Assistance through the NissanConnect® EV & Services smartphone app, or by calling Roadside Assistance directly at 1-800-801-6161. Services, including Roadside Assistance, are dependent on an operational device in the vehicle, and GPS and cellular coverage.

Vehicle owners can buy parts for their Nissan LEAF®, including the battery, on the Nissan USA eStore. Log on to the site to find specific pricing details for your model and model year.