Privacy Notice

The following chart identifies broad categories of Personal Data as defined in the California Consumer Privacy Act (CCPA) and provides information on the specific types of Personal Data within those broad categories that Nissan collects for all U.S. Consumers (as allowed by law) based on your interactions with Nissan and the consent(s) you have provided where needed. The chart also identifies how Nissan uses the data, how Nissan collected the data (from where or from whom did we receive it), and when and to whom Nissan disclosed the Personal Data for a business purpose in the last 12 months.

Some state laws define the “sale” of Personal Data as any instance of disclosing that data to a Third Party for any benefit, even if no money is exchanged. Where a disclosure is considered a “sale” under state privacy laws in California or elsewhere, we have highlighted these instances by describing the disclosure in Bold Underline.

In addition to the information provided in the chart, please note:

• In the course of business we may unintentionally receive some Personal Data not described below (for example, if you contact our customer support function and include in your email some Personal Data we do not request). Though we try to eliminate any unrequested, unneeded information, there may be cases in which this Personal Data remains in our systems for some period of time.
• In the Data Nissan Collects/Uses column below, we identify certain types of data we collect and use in order to illustrate which types of data points fall within the broad category we actively collect and use. This column does not include every possible example and there may be similar data points that the chart does not explicitly disclose, but we have provided representative examples that explain the most common uses of each type of data described. For example, this column discloses that we may collect and use postal address, which is intended as a general statement that may encompass similar data points, such as current postal address, former postal address, and secondary mailing address.
• Like all companies, Nissan has a legal obligation to share some Personal Data with government entities in certain situations. For example, we are required to share Personal Data such as name and social security number to the IRS when we pay someone (such as a sweepstakes or contest winner). We are also obligated to provide certain limited Personal Data according to the terms of a subpoena, court order, search warrant or if requested by a legal organization in case of a lawsuit. We only supply such information with appropriate documentation, and we provide the minimum amount required to protect our legal status or to meet our compliance or legal requirements.
• Nissan shares some information with our affiliated Nissan companies in order to facilitate business we do together and accomplish our shared business goals. For example, we may share your name and contact information, along with the VIN of a vehicle you have purchased, with our affiliated NMAC organization to facilitate an auto loan you have requested. Similarly, telematics data that includes Precise Geolocation may be stored in global Nissan databases or used by global Nissan teams to analyze or improve the safety of our vehicles or as otherwise outlined in the Disclosure of Information section above.
  
• Nissan uses Service Providers to help us with our IT systems, data management, security, and software applications that may hold or interact with Personal Data. We use these Service Providers to help ensure that the data is protected in accordance with high industry standards. We share the Personal Data in most of the broad categories described in the Data Nissan Collects/Uses column with these Service Providers and obtain assurances from those vendors that limit the ways in which they are allowed to use your data.
  
• Although Nissan uses “sale” below as required by state privacy laws in California and elsewhere, we think you should know that Nissan does not create or sell any customer inference profiles. Nissan does not sell any driving activity data to insurance companies for programs that might directly impact your premiums unless you have consented or asked an insurance company to retrieve this information, nor do we sell personal data to marketing companies to send you advertising for products or services that are not related to Nissan.
• To the extent your phone number is obtained for the specific purpose of an SMS messaging campaign governed by an Application-to-person (A2P) 10 digit long code (10 DLC) registration submitted to the Campaign Registry, your phone number will be used solely pursuant to the terms you consent to when you enroll in that specific offer and not shared with any Third Parties.

Nissan stores your Personal Data in the United States but may also store your data on servers located in other countries. Regardless of location, Nissan safeguards and handles your Personal Data with similar protections. Please note that vehicles intended for sale in the US market are designed to transmit data to systems in the United States even if the vehicle is later exported by the purchaser.  Your consent to transmit data back to the United States is obtained as part of the Terms of Service you agree to when you enroll in certain services.

Nissan retains your Personal Data only for as long as is necessary for the business purposes set out in this Privacy Notice, including to the extent necessary to comply with our legal, accounting, or regulatory reporting obligations, to resolve disputes, and to enforce our legal agreements and policies. Additionally, we may continue to store all categories of your Personal Data contained in our standard data back-up storage for a limited period of time.

For Personal Data that you upload for your own purposes, you are always able to delete it from your account by removing the data.

We also will retain usage data for internal analysis purposes. Usage data (see Information We Collect through Cookies) is generally retained for less time, except when usage data is used to strengthen the security or to improve the functionality of our Platforms, services, or products, or we are legally obligated to retain them for a specific time.

Unsubscribe From Marketing Communications

To unsubscribe from marketing communications, please click the “unsubscribe” link included in our marketing emails, visit Unsubscribe, or contact Nissan through one of the various methods provided in the How to contact us section. If you choose not to receive marketing communications from us, you still may receive communications regarding certain operational or regulatory necessities that are unrelated to marketing.

Opt-Out of Connected Vehicle Services

Customers who prefer not to have their connected vehicle information collected through NissanConnect Services can decline services in three ways:

1. By declining or limiting services within the vehicle or Application,
2. By logging into the Nissan Owners Portal and clicking on “Delete Vehicle & Unsubscribe,” or
3. By contacting a Customer Care representative at 1-844-711-8100.

If you elect to stop collection of this information, connected vehicle services will be limited or unavailable to you. Independent of subscription status, some limited vehicle data may be collected to improve vehicle safety, quality and services related to the vehicle, or to comply with legal obligations.

Opt-out of some Cookies

If you wish to opt-out of Nissan advertising and/or non-essential analytics and functional/ preference Cookies, you can do so by interacting with the Cookie consent banner at the bottom of Nissan websites, or by clicking Cookie Settings.

You also may opt-out of how other companies use tracking tools and collect your information while visiting our websites by (1) visiting each of their privacy policies and following their instructions, or (2) using two tools made available by the Digital Advertising Alliance to register your choices about the collection and use of your data on mobile sites and across sites and applications for online targeted advertising by visiting Your AdChoices and AppChoices Tool.

If you have given consent through your mobile device, the Precise Geolocation of your mobile device also may be transmitted to our servers. You may stop allowing us to have access to your device’s location information by accessing the app’s location settings on your device and setting your device not to share its location with us.

In some states, as described below, you may have the right to opt out of certain uses or disclosures of your information. Please note that because we do not link your Cookie information with your account information, opting out of Cookies will not opt you out of other uses or disclosures of other Personal Data. To opt out of such uses and disclosures, if applicable to you, please visit our Opt-Out Request Form.

Depending on where you live in the United States, you may be entitled to rights with respect to Personal Data we have collected and used. Some, but not all, states have applicable consumer data protection laws. Those laws—and your rights—differ from state to state. This section details the rights you may have, and how you may exercise them if applicable. These rights do not cover legal entities, such as companies.

Certain states may allow you to designate an authorized agent to make a rights request on your behalf. We will deny requests from agents that do not submit appropriate proof of authorization from you or when a state does not authorize these requests for a specific type of privacy right. To verify that an authorized agent has authority to act for you, we may, if allowed or required by applicable laws, reach out to you directly to confirm, require a copy of a power of attorney, or require that you provide the authorized agent with written permission and verify your own identity with us.

We don’t want your rights to be confusing or hard to exercise. If you want to make a request or have a question, see the How to Contact Us section below. If you reside in a state with an active consumer data protection law, the following rights may apply, and Nissan outlines which requests are honored in various jurisdictions in our Privacy Rights Request Form: 

• The right to know about Personal Data collected, disclosed, or sold
• The right to access and receive your specific Personal Data
• The right to correct Personal Data collected, disclosed, or sold
• The right to request deletion of Personal Data about you
• The right to opt out of the sale of Personal Data, or use of Personal Data for targeted advertising or cross-contextual behavioral advertising
• The right to either limit or require consent to process Sensitive Personal Data
• The right to appeal a Controller’s refusal to take action regarding a privacy rights request
• The right to non-discrimination for the exercise of a consumer’s privacy rights

These rights will not apply, however, if Nissan does not collect any Personal Data about you, if you are not a resident of a state with a consumer data protection law in effect, or if all of the information we collect is exempt from the applicable statute. For example, applicable consumer data protection laws do not generally protect information that is already publicly available. These rights are described in further detail below.

To exercise your rights, please visit the “Exercising Your Privacy Rights” section below. 

Certain state residents have the right to request that Nissan disclose what Personal Data it collects, uses, discloses, and sells. This is called the “Right to Know.” Depending on the relevant State, under the Right to Know, you can ask and receive an answer about whether we have collected information about you, and/or what information we have collected and/or shared. You will also receive a listing of the types of Personal Data we have collected about you, the sources of that information, how we use the information, other individuals and businesses with whom we share Personal Data, and the specific pieces of Personal Data we have collected about you. For further details about this information, please visit Categories of Information We Collect, Use and Disclose above.

If you would like additional information under your Right to Know, you may contact us through our website or customer service. (See How to Contact Us)

Details on how to make a request to access this information in each state are listed in the state-specific sections below.

When you make a request under your Right to Know and/or Access, you can expect the following:

• We will verify your identity. You will need to provide us with certain information such as your name, email address, physical address, VIN, or other information, in order for us to confirm that you are who you say you are.
• We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at the website or phone number listed below in How to Contact Us.
• We will respond to your request within 45 days. If necessary, we may need additional time to respond where allowed by law, but we will reply either way within the legally required period and, if we need more time, we will explain why.
• In certain cases, a Request to Know may be denied. For example, if we cannot verify your identity or if providing you the information could create an unreasonable risk to someone’s security (to prevent very sensitive information from being disclosed inappropriately). If we deny your request, we will explain why we denied it. If we deny a request, we will still try to provide you as much of the information as we can, but we will withhold the information subject to denial.

Certain state residents have the right to request that Nissan correct the Personal Data it collects (to the extent it is commercially reasonable), uses, discloses, and sells. This is called the “Right to Correct.”

If you would like additional information under your Right to Correct, you may contact us through our website or customer service.

When you make a request under your Right to Correct, you can expect the following:

• After you request correction, you will need to specify the information you believe we have recorded incorrectly.
  
• We will verify your identity. We will ask that you provide us with certain information such as your name, email address, physical address, VIN or other information, in order for us to confirm that you are who you say you are.
  
• We will confirm receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at the website or phone number below in How to Contact Us.
• We will respond to your request within 45 days. If necessary, we may need an additional period of time, up to another 45 days, but we will reply either way within the first 45-day period and, if we need more time, we will explain why.
  
• In most cases, you will need to submit documentation to support your requested correction. For example, if you believe your mailing address is incorrect in our records, you will need to provide evidence of the correct mailing address. If we deny your request, we will explain why we denied it.

Certain state residents have a right to request the deletion of their Personal Data collected or maintained by Nissan. If you would like information about you to be deleted, you may contact us through our website or customer service.

When you make a request for deletion, you can expect the following:

After you request deletion, you will need to confirm that you want your information deleted.

• We will verify your identity. You will need to provide us with certain information such as your name, email address, physical address, VIN, or other information, in order for us to confirm that you are who you say you are.
  
• We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at the website or phone number listed below in How to Contact Us.
  
• We will respond to your request within 45 days. If necessary, we may need an additional period of time, up to another 45 days, but we will reply either way within the first 45-day period and, if we need more time, we will explain why.
  
• In certain cases, a request for deletion may be denied. If we cannot verify your identity, or the law requires that we maintain the information (e.g., in case of warranty or recall information); or we may need the information for internal purposes such as to continue to provide you services. If we deny your request, we will explain why we denied it, and delete any other information that is not protected from deletion.

Residents of certain states have a right to opt-out of the sale of their Personal Data and/or targeted or cross-context behavioral advertising or “profiling” in furtherance of decisions that produce legal or similarly significant effects by Nissan. For more information about your right to opt-out, please see our Notice of Right to Opt-Out.

Please note, however, that at this time Nissan does not conduct this type of “profiling,” so that is not a type of opt-out that we specifically honor. 

For Cookie-related opt out requests, please see the Information We Collect through Cookies, which is handled separately from your right to opt out of the sale and/or targeting or cross-context behavioral advertising.

California residents have a right to limit the use or disclosure of Sensitive Personal Data, including one’s Precise Geolocation, by Nissan.

California law provides some exempted uses of Sensitive Personal Data that are not subject to Requests to Limit the Use or Disclosure. Nissan’s uses and disclosures of Sensitive Personal Data fall within those exemptions. Depending on how you are using Nissan Platforms, there may be other ways that you can limit the scope of how we use data we receive from you or you may opt out of certain data uses separate from making a Request to Limit the Use or Disclosure request.  For more information about these options, please see Your Choices about Collection, Use and Sharing of Personal Data above.

Other state laws require we obtain your consent before processing your Sensitive Personal Data. We will obtain consent from you wherever required. 

Certain state residents have a specialized right to appeal where a consumer’s privacy rights-related request is denied in whole or in part. To appeal your request, please follow the instructions provided in the communication denying your related request. 

You have a right not to receive discriminatory treatment for exercising any of your privacy rights conferred by your state’s consumer data protection laws. Nissan will not discriminate against any consumer because such person exercised any of the consumer’s rights under these consumer data protection laws, including, but not limited to

• Denying goods or services
• Charging different prices or rates for goods and services, including through the use of discounts or other benefits or imposing penalties
• Providing a different level or quality of goods or services
• Suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services

Nissan may, however, charge a different price or rate, or provide a different level or quality of goods or services, if that difference is related to the value provided to Nissan by your data.  For example, if you are receiving an incentive subscription rate related to your agreement to provide Personal Data for Nissan’s retention or disclosure, and you exercise your rights described above, your incentive pricing may be discontinued.

To make a request related to your rights under applicable consumer data protection laws or the Nevada Privacy Law, you may call 1-877-647-2272 for more information or visit our Privacy Rights Request Form.

For more information about your right to opt-out, please see our Notice of Right to Opt-Out. To opt out of certain uses or disclosures of your information, please visit our Opt-Out Request Form.

We are committed to keeping your information secure. We have appropriate technical, administrative and physical procedures and information security policies in place, designed to safeguard your information from loss, misuse, or alteration. However, even well thought out security measures cannot guarantee that data will never be inappropriately accessed. For example, Nissan cannot guarantee that communications transmitted through wireless or satellite networks will not be intercepted by unauthorized individuals. You agree that Nissan will not be liable for any damages for any loss of privacy by you occurring in connection with communication over wireless or satellite networks. We will keep the information we collect in accordance with this Privacy Notice and our document retention policies.

If you have any questions about the security of our Platforms or services, you can send an email to privacy@nissan-usa.com.

Nissan Platforms, including websites, may contain links to other websites. Please be aware that Nissan is not responsible for the privacy or other practices of such websites. We encourage you to be aware when you leave our Platforms and to read the privacy statements of each website that collects Personal Data. This Privacy Notice applies solely to information collected through our vehicles and through our Platforms where this Privacy Notice is posted, linked or referenced.

It is your obligation to correct or update the information you provide when you buy or lease a Nissan vehicle or subscribe to NissanConnect Services. If that information changes and you do not notify us, e.g., of a sale or transfer of your vehicle, we may continue to send reports or other information about the vehicle or the account to the address currently on file with us and/or new owner. In such case, pursuant to the NissanConnect Services Subscriber Terms and Conditions we are not responsible for any privacy related damages you may suffer. You are responsible for (i) notifying any purchaser of your vehicle with NissanConnect regarding the service terms of the NissanConnect services and this Privacy Policy, and (ii) any damages arising from your failure to provide such notice.

You may update your information by calling NissanConnect Services Support at 1-855-426-6628 or updating online at the Nissan Owners Portal.

Nissan’s Platforms are not intended for children under 13 years of age. Nissan does not knowingly allow anyone under the age of 13 to participate in any services offered on our Platforms that require the submission of user information. If we learn that a user is under 13 and has submitted user information to us, we will delete that information promptly or seek verifiable parental or legal guardian consent to retain such information.

Nissan does not sell or share the Personal Data of minors under 16 years of age and has no actual knowledge of any such sales or disclosures.

In partnership with certain school systems, Nissan offers some high school students access to our Virtual Academy in order to provide a unique and beneficial educational component to students with an interest in the automotive industry.  That program collects minimal data including name, school name/school address, expected graduation date, and email. None of the data collected for purposes of this program is ever sold or shared and is used solely for the purpose of permitting software log-in.

Nissan reserves the right to update its Privacy Notice from time to time. If we do, we will notify you as required by applicable law. We will use, share, provide to Third Parties for commercial purposes, and disclose all information in accordance with the Privacy Notice in effect at the time the information was collected, unless we have obtained your consent for any material changes to such use, sharing, or disclosure as required by law.  You should periodically check for notices and updates to our Privacy Notice and terms of service because your use of Nissan Platforms or services after any such updates have been made and we have notified you as required by applicable law constitutes your acceptance, whether or not you have reviewed the updates.

Some of our products and services, including but not limited to Nissan’s mobile apps and certain services offered through NissanConnect Services, may be provided in collaboration with other vendors or business partners and are governed by their own terms and conditions that should be read together with this Privacy Notice. If any such terms and conditions conflict with this Privacy Notice, , the terms and conditions of the other vendor or business partner will govern.

While Nissan’s dealers share certain information with us, and while all information we obtain from our dealers is treated in accordance with this Privacy Notice, our dealers are separate legal entities that are not governed by the terms of this Privacy Notice. Information regarding our dealers’ privacy practices can be found on the dealers’ websites or by contacting them directly.