Purpose and Scope

Nissan North America, Inc. (“Nissan” or “we”) values your privacy. This Privacy Notice discusses the information we may collect, use and share through our websites, mobile apps, connected vehicles (including related interactive features, social media networks, other Nissan-owned or sponsored programs), or directly from you. We value your input and ask that you please contact us during business hours at 1-800-647-7261 or by emailing us at privacy@nissan-usa.com with any questions.

If you are an employee, retiree, prospective employee, a Nissan independent contractor, or otherwise work on Nissan’s behalf, please also review our Employment and Contractor Privacy Notice.

For a quick reference to what data Nissan collects, uses and discloses, see Categories of Information We Collect, Use and Disclose.

Nissan Motor Acceptance Company maintains additional privacy terms specific to credit and financing customers, which can be found at Finance Privacy Notice.

Understanding the Privacy Notice

Certain words used in the Privacy Notice may have meanings under privacy laws that differ from everyday usage. For example, consistent with many privacy laws, we use the term “collect” to mean both intentionally seeking data and passively receiving data that is incidental to other intentionally collected information or services.

There are a few other terms we want to define now as they are commonly designated by privacy laws to help you understand the Notice:

·      Affiliates are entities that own, are owned by, or are under common ownership with Nissan North America, Inc. They include entities like Nissan Motor Acceptance Company, our financial services subsidiary. Nissan dealers are not affiliates.

·      Service Providers are companies that provide services to Nissan. Nissan’s contract with these Service Providers requires they not sell Personal Data they obtain through Nissan or retain or use it for their own purposes.

·      Third Parties are entities that are not affiliates. A few relevant examples include: (1) marketing or promotional partners that help Nissan better understand its customers’ needs, (2) Nissan dealers, or (3) in some instances, government entities. Sometimes, one company can be both a “Third Party” and a “Service Provider.”

·      Personal Data or Personal Information is data that can identify, relate to, describe, or be capable of being associated with or reasonably linked, directly or indirectly, with a particular identified or identifiable person or household.

·      Geolocation, as used in this Privacy Notice, refers to two types of location information:

      o   General Geolocation data, for example, your IP address, which could let us know the general area where you are located.

      o   Precise Geolocation, which is collected from sources such as navigation systems or connected vehicles that transmit where you are within a radius of 1,750 feet or less. We treat Precise Geolocation as Sensitive Personal Data and do not use or share it except as described in this Privacy Notice.

·      De-identified information is information that once contained identifying information but can no longer reasonably be used to infer information about or linked to an individual, or a device linked to an individual.

·      Platforms are Nissan-affiliated websites, mobile apps, connected vehicles, social media networks, and other Nissan-owned or sponsored programs.

·      A Cookie is a piece of data stored on the user’s device containing information about the user’s device and interactions with a website. When this notice refers to a “Cookie,” it generally means Cookies and other online trackers unless otherwise noted. The term "other online tracker technologies” refers to tools such as pixels, gifs, beacons, and tags, which provide similar information. If a user rejects or deletes certain Cookies, our websites may not work properly.

·      Sensitive Personal Data or Sensitive Personal Information is how we reference Personal Data that consumers might consider more sensitive. In most privacy laws, some common examples of Sensitive Personal Data would be Personal Data that reveal a consumer’s:

      o   Social Security, driver’s license, state identification card, or passport number;

      o   Log-in or financial account data in combination with any required security or access code, password, or credentials allowing access to an account;

      o   Precise Geolocation;

      o   Racial or ethnic origin, religious or philosophical beliefs or union membership;

      o   Contents of a consumer’s mail, email, and text messages unless Nissan is the intended recipient of the communication;

      o   Biometric information that is used for the purpose of uniquely identifying a consumer;

      o   Personal Information collected concerning a consumer’s health

·      Server Log File Information or Log File is information created when you visit our websites or other Platforms, including information such as IP address, browser type, referring and exit web pages, and your operating system.

You can view the Privacy Notice for U.S. consumers by expanding each of the sections below:

Collection of Information and Sources of Information

We collect Personal Data and non-Personal Data about you and your vehicle from our Platforms and other sources such as third-party services or public databases. Nissan may create, use and disclose de-identified information. If we do so, we will take reasonable measures to keep the data de-identified, and we do not attempt to make that data identifiable.

Information We Collect Directly from You

What Information does Nissan Collect from You?

Nissan collects certain Personal Data in the ordinary course of business. There are a few categories of information we commonly collect:

·      Contact information – name, email address, phone number, mailing address.

·      Payment information or related sensitive identification information when necessary (for example, an in-app purchase), we collect credit card information. Social Security numbers are collected in very limited circumstances (for example, to comply with state or federal tax laws if you win a contest or sweepstakes).

·      Geolocation – when using Nissan Platforms we may collect Geolocation Data. This can include General Geolocation or Precise Geolocation data.

·      Demographic information – zip code, age, date of birth, or gender.

·      Service or warranty information – when and what repairs you received for your vehicle

 

The Section of this Notice titled Information We Collect, Use and Disclose provides additional detail on what Personal Data we collect, including some other categories of information not referenced in this section.

How does Nissan collect Personal Data?

Using both online and offline resources, Nissan collects Personal Data when you:

·      Provide Personal Data to a Nissan Platform, such as registering for, purchasing or using products or services such as when you buy a car, or enroll in a connected vehicle service and accept the terms and conditions of that enrollment

·      Post in public spaces, such as social media sites, or on any of our Platforms

·      Consent to receive emails, phone calls or texts

·      Participate in sweepstakes, special events, promotions, surveys, blogs or chats

·      Visit Platforms that utilize Cookies or other online trackers

 

In addition, Nissan collects Personal Data from Affiliates, Third Parties and Service Providers, such as (1) when a dealer provides information to Nissan, or (2) when another customer provides your information through our Platforms, such as when the customer might provide your email address to send a vehicle to you created through the Design Your Vehicle feature on our website. Nissan also uses publicly or commercially available sources or data provider companies to collect Personal Data.

Information We Collect through Cookies, other Online Trackers, and Log Files

Usage data—collected over time and across devices—tells us how you use our Platforms, such as our website, and may be collected through Cookies, Log Files, pixels, and other tracking tools and technology embedded within our Platforms. We do not link this information with customer accounts.

What Cookies We Use and Why

There are three categories of Cookies we use:

  • Required – These Cookies are necessary for the website to function and cannot be disabled. They are usually only set in response to your actions that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. If you block or set alerts for these Cookies, some our Platforms may not work properly.
  • Performance – These Cookies count visits and traffic sources to measure and improve the performance of our site.
  • Targeting – Our advertising partners may set these Cookies to build a profile and show you relevant advertisements on other sites. It may uniquely identify your browser and internet device.

We use Cookies and other web-based data collection technologies to:

·      Personalize and improve your use and navigation of our Platforms

We automatically gather Log Files and Cookies. We use this information to better understand how our website operates, administer our website and our technical solutions, and understand how our website visitors navigate through our websites and technical solutions to improve performance and enhance features. We also use this information to provide you with social sharing widgets or videos.

·      Market products and services to you

We use Log Files and Cookies to target advertising to you, and to measure advertising and promotional effectiveness, including by determining the pages you visit before and after visiting our website.

Digital advertising of Nissan products at non-Nissan websites may be facilitated by Service Providers or Third Parties, who may use Cookies to collect information about your visits to those sites, which we use to target our advertising to customer needs. Information collected may include the pages visited, date and time, browser information and/or IP address.

We also use this data to provide content to you from our third-party partners for products and services such as emergency service or accessories.

Do Not Track Options

Global Privacy Control (“GPC”) is an add-on or browser preference that signals that you do not want Personal Data collected. Nissan’s websites will honor GPC signals. Nissan may not respond to non-GPC “do not track” (“DNT”) beacons, tags or other such signals including browser-based prompts or controls.  

DNT is a privacy preference you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page.  Because there currently is not an industry or legal standard recognizing or honoring DNT signals, we do not respond to them at this time.

You also may receive tracking mechanisms from other parties prior to visiting our Platforms that will continue to track your activity while on our Platforms. Such data would be subject to the privacy policy of the other party from whom you received the tracking mechanism. We do not control or receive data from the other party’s tracking mechanisms.

For more information on how to manage advertising controls including tracking mechanisms, please visit FTC Online Tracking.

Information Collected through Nissan Vehicles and Services

Nissan and its Service Providers may collect and record information about you and your vehicle, either through information you provide to the dealer, or through Third Party connected services.

Connected Vehicle Data

If you have a connected vehicle, your vehicle may be equipped with NissanConnect Services, which electronically transmits data generated by your vehicle. This information could include data collected in the context of a trial period or demonstration mode. Through these services, we may obtain vehicle and driving information, such as:

·      Vehicle operation – including Vehicle Identification Number (VIN), Precise Geolocation and navigation information, speed and distance information, driving behavior, EV battery information (including use management, charging history and performance), electrical system functions, diagnostic trouble codes, maintenance conditions, software version information, and similar data

·      Vehicle usage – your use of the vehicle’s functions and some corresponding services, websites and smartphone applications

·      Vehicle status – information about door locks, open doors, engine status, etc.

·      Vehicle safety data about certain accidents involving the vehicle (for example, the direction from which the vehicle was hit, and which air bags have deployed)

Our Terms of Service and NissanConnect Services agreement states that when you activate, register for, subscribe to, or use any of those services, you agree to Nissan collecting and using the information collected for various purposes as described in this Privacy Notice and in the NissanConnect Services Subscriber Terms and Conditions. As the owner of a Nissan vehicle, it is your responsibility to inform others who might drive or ride in your vehicle about the uses of data outlined in those Terms or in this Privacy Notice, as that consent applies to any non-owner occupants of your vehicle. Nissan may ask for additional consent in some situations, including via in-vehicle notifications, but those notifications are not able to detect when a non-owner driver or passenger occupies the vehicle.

Use of Personal Data

Nissan uses Personal Data (except for Sensitive Personal Data) in various ways, such as to:

Tailor services to you. We often use data to improve the services you receive. For example, we may use Personal Data to (1) effectively respond to customer service requests, (2) personalize existing product information, (3) administer warranty repairs, (4) provide targeted product or services marketing offers, or (5) notify you of winning a contest or sweepstakes.

 

Provide important product and safety information. Nissan uses Personal Data to ensure you are aware of relevant product information, including (1) safety-related alerts (such as recalls or service campaigns), (2) changes to Nissan policies or practices, (3) announcements of new product features, (4) enablement of security features (protecting Nissan vehicles, our Platforms, customers, employees, business partners or the general public), (5) administration of warranty repairs, or (6) encouraging recommended vehicle maintenance.

 

Facilitate customer experience. From sale through ownership, we use Personal Data to help you use your product, such as processing orders or providing products or services for your vehicle, or enabling security features, including protecting against fraud or misuse.

 

Improve product and service quality. Nissan uses Personal Data to improve the quality of its vehicles and services. For example, Nissan will use data to further study how to enhance vehicle quality, to perform market research to better meet customer needs, and to improve Nissan Platforms.

 

Satisfy operational or legal requirements. Nissan is required to use Personal Data to comply with certain regulatory or legal requirements, such as to respond to federal statutory requirements or to respond to valid court orders, subpoenas, search warrants, or discovery requests in litigation.

In some circumstances, we combine information you provide with information provided by Third Parties or through public sources to better customize our services to your needs.

In addition, Nissan uses de-identified information to compare it to vehicle usage trends among a larger number of users. We may also make your data anonymous for other purposes that do not identify you as the vehicle owner or user.

Disclosure of Information

Nissan may disclose Personal Data to Third Parties for the following purposes:

Operational or legal reasons – (1) to facilitate operational functions (such as recall or service campaign mailings) or audit or legal functions, (2) to comply with a valid legal, regulatory, or court process (for example a valid subpoena, court order or warrant or discovery request), (3) to provide to any successor to any aspect of our business (if Nissan sells any portion of its business, the new owner may access Personal Data through that transaction) or to Third Parties in the event of a merger, transfer of ownership or assets, bankruptcy or other corporate reorganization.

Providing services or marketing (1) to our Affiliates or Nissan dealers for operational or business purposes such as providing services to you or for joint marketing initiatives, (2) to Service Providers, such as SiriusXM, to provide NissanConnect Services, or (3) to Third Parties contracted to do business on our behalf (for example, website hosts, Service Providers, email platform providers, advertisers or those running promotions on Nissan’s behalf).

Categories of Information We Collect, Use and Disclose (Including Use or Disclosure for Targeted Advertising)

The following chart identifies broad categories of Personal Data as defined in the California Consumer Privacy Act (CCPA) and provides information on the specific types of Personal Data within those broad categories that Nissan collects for all U.S. Consumers (as allowed by law) based on your interactions with Nissan and the consent(s) you have provided where needed. The chart also identifies how Nissan uses the data, how Nissan collected the data (from where or from whom did we receive it), and when and to whom Nissan disclosed the Personal Data for a business purpose in the last 12 months.

Some state laws define the “sale” of Personal Data as any instance of disclosing that data to a Third Party for any benefit, even if no money is exchanged. Where a disclosure is considered a “sale” under state privacy laws in California or elsewhere, we have highlighted these instances by describing the disclosure in Bold Underline.

In addition to the information provided in the chart, please note:

  • In the course of business we may unintentionally receive some Personal Data not described below (for example, if you contact our customer support function and include in your email some Personal Information we do not request). Though we try to eliminate any unrequested, unneeded information, there may be cases in which this Personal Data remains in our systems for some period of time.
  • In the Data Nissan Collects/Uses column below, we identify certain types of data we collect and use in order to illustrate which types of data points fall within the broad category we actively collect and use. This column does not include every possible example and there may be similar data points that the chart does not explicitly disclose, but we have provided representative examples that explain the most common uses of each type of data described. For example, this column discloses that we may collect and use postal address, which is intended as a general statement that may encompass similar data points, such as current postal address, former postal address, and secondary mailing address.
  • Like all companies, Nissan has a legal obligation to share some Personal Data with government entities in certain situations. For example, we are required to share Personal Data such as name and social security number to the IRS when we pay someone (such as a sweepstakes or contest winner). We are also obligated to provide certain limited Personal Data according to the terms of a subpoena, court order, search warrant or if requested by a legal organization in case of a lawsuit. We only supply such information with appropriate documentation, and we provide the minimum amount required to protect our legal status or to meet our compliance or legal requirements.
  • Nissan shares some information with our affiliated Nissan companies in order to facilitate business we do together and accomplish our shared business goals. For example, we may share your name and contact information, along with the VIN of a vehicle you have purchased, with our affiliated NMAC organization to facilitate an auto loan you have requested.
  • Nissan uses Service Providers to help us with our IT systems, data management, security, and software applications that may hold or interact with Personal Data. We use these Service Providers to help ensure that the data is protected in accordance with high industry standards. We share the Personal Data in most of the broad categories described in the Data Nissan Collects/Uses column with these Service Providers and obtain assurances from those vendors that limit the ways in which they are allowed to use your data.
  • Although Nissan uses “sale” below as required by state privacy laws in California and elsewhere, we think you should know that Nissan does not create or sell any customer inference profiles. Nissan does not sell any driving activity data to insurance companies for programs that might directly impact your premiums unless you have consented or asked an insurance company to retrieve this information, nor do we sell personal information to marketing companies to send you advertising for products or services that are not related to Nissan.
  • To the extent your phone number is obtained for the specific purpose of an SMS messaging campaign governed by an Application-to-person (A2P) 10 digit long code (10 DLC) registration submitted to the Campaign Registry, your phone number will be used solely pursuant to the terms you consent to when you enroll in that specific offer and not shared with any Third Parties.
Broad Category of Personal Data as defined in the California Consumer Privacy Act Data Nissan Collects/Uses How Nissan Uses the Data How Nissan Collects the Data When and to Whom Nissan Discloses the Data
*If the disclosure is considered a “sale” under state privacy laws, it appears in Bold and is Underlined.

 

Identifiers

 

Identifiers that identify a person

Examples:
Name
Address (email, postal, physical)
Phone number
Customer ID

 

·  Provide products and services

·  Administer your account(s) and process payments for products and services
·  Provide customer and vehicle support and service (such as recall information)
·  Administer our warranty program
·  Support dealer or retailer transactions
·  Comply with legal, regulatory, or contractual requirements
·  Conduct analytical and marketing activities

 

We can receive this information online or offline and receive most of this information directly from consumers and potential customers through our Platforms and other direct interactions, such as customer support, or from a dealer when a vehicle is purchased from them.


We also may obtain information from social media and data provider companies to make sure that we have accurate contact information. For example, we may obtain an email address or a phone number from data provider companies in order to contact individuals about important recall or service campaign information.

 

We use Service Providers to provide services and conduct some of our business activities and may provide or provide access to some identifiers in order for them to provide us service.

Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. We may use Third Party marketing providers to launch advertising campaigns, and we might need to provide them email address and name for each of the intended recipients of the advertising campaign.

In order to participate together in important services and programs, such as warranty and recall programs, we may disclose identifiers to Nissan dealerships.

Where we share this information with dealerships or Third Parties in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws.

We may share some limited information, such as IP address, with our network of advertising vendors in a way that could constitute a “sale” under some state laws.

 

Identifiers

 

Identifiers that identify a vehicle

Example:
Vehicle
Identification
Number (VIN)

 

In order to use as little Personal Data as possible while still fulfilling necessary services, business activities, and obligations, we often use Vehicle Identification Numbers (VINs) as the primary identifier of a vehicle.


For example, we use VINs to link a recall or warranty item with the correct vehicle.

 

We receive VINs primarily through Nissan dealerships, or through direct customer input through our Owner Portal or other online/mobile applications.

 

We use Service Providers to provide services and conduct some of our business activities and may provide directly or provide access to vehicle identifiers in order for them to provide us service.

Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors.

In order to participate together in important services and programs, such as warranty and recall programs, we may disclose vehicle identifiers to Nissan dealerships.

Where we share this information with dealerships in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws.

 

Identifiers

 

Online identifiers

Examples:
IP address
Device ID

 

When you visit our websites or mobile applications, those sites typically collect some automated information from your computer, including the IP address. An IP address can give us information about your general location, such as your country or state.

We use this information to identify unique visitors to our Platforms, customize Platform experiences, and if you have expressed interest in a vehicle or service, to suggest a dealership that may be close to your general location.

 

Your computer browser or device provides us this information directly.

 

We may use website data analytics Service Providers to analyze our online data, in which case these Service Providers may have access to your IP address and/or device ID in the course of providing service to us.

We may also use advertising Service Providers to help us deliver ads to you on our websites and other websites.

In other cases, advertising Third Parties may be part of an advertising network and we may share your IP address with these Third Parties to help us and other companies deliver targeted online ads. This last sharing may constitute a “sale” under some state laws.

 

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)

 

Personal Information

Name
Signature
Address
Telephone number

 

As referenced above in “Identifiers that identify a person,” we may have and share your name and contact information.

We may have a copy of your signature on any legal agreements you have signed with us on your own behalf or on behalf of your company.

 

We receive your name and contact information as noted in Identifiers that identify a person.

We typically receive your signature through documents you provide to us directly, or through signed documents your employer or the dealership through which you have purchased, leased, or serviced a vehicle provides to us.

 

We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service.

In addition to Service Providers which may receive your name and contact information for purposes disclosed above in “Identifiers that identify a person,” we also may use Service Providers to assist us with business services related to your signature.

For example, if you have applied to become a dealership owner, we will ask for your consent for the necessary background check through a signature, which we provide to the Service Provider conducting all or some of the background check.

In order to participate together in important services and programs, such as warranty and recall programs, we may provide signatures to Nissan dealerships, as well as other business partners that provide you related services you request and we facilitate.

For example, if you enroll in NissanConnect Services and provide your signature on enrollment documentation, we will provide that documentation -including your signature - to our NissanConnect Service Provider, Sirius XM, to confirm that you have authorized your enrollment.

 

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)

 

Personal Information

Social Security Number
Passport number
Driver’s license or state ID card number
Insurance policy number
Financial information

 

In very limited instances where we, for example, make a payment to you, we may collect your social security number so that we can fulfill our legal reporting obligations.

If you apply to own a dealership or you operate a business and we agree to conduct business together, we may conduct a background check with your consent that requires we collect your financial information, social security number, passport number, driver’s license number, and/or state identification number.

If we offer you a test drive through one of our very limited direct test drive programs, we may collect your driver’s license number and/or insurance policy number.

These collections and uses are limited and specific for some activity we are conducting together, such as entering a business relationship, or lending you a vehicle to drive.

 

We collect this information directly from you. In the case of background checks, we may receive some information, such as financial information, from background check Service Providers.

 

In the case of background checks, we may use Service Providers to conduct this type of service and may provide your information for that purpose.

Nissan does not sell this Personal Information.

 

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)

 

Personal Information

Education Employment Employment
History

 

If you are a dealership employee or employee of a Third Party with whom Nissan does business, as part of our normal interactions we may receive information about your education and job history.

If you are an employee of a Service Provider or other business partner to Nissan, we may receive information about your job role and education as a natural part of our interactions together. For example, you may include a “Dr.” in your email signature line.

Nissan does not routinely actively collect this information regarding customers.

 

We collect this information directly from you or in the case of dealership employees, from your employer.

 

We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service.

With uncommon frequency, this Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.

Nissan does not sell this Personal Information.

 

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)

 

Personal Information

Credit, Debit or ATM card number

 

If you purchase something from us and use a credit card/debit card/bank card to do so, we collect the necessary information.

 

We collect this information directly from you, typically through an online form.

 

We do not disclose or share this information except with Service Providers for payment processing

 

Protected classification characteristics

 

Age

Race
National origin
Sex (including gender)
Religious Affiliation

 

We may collect demographic information about you in order to better understand your needs and how to best communicate with you or to confirm that marketing or feedback surveys are distributed to a balanced or representative segment of our customer base to ensure diversity of responses.

 

We collect this information directly from you and through data provider companies.

 

We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service.

With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.

Nissan does not sell this Personal Information.

 

Commercial information, including records of personal property, products, or services, which have been purchased, obtained, or considered; or records of other purchasing or consuming histories or tendencies

 

Records of   personal

property 

Products or services, which have been purchased, obtained, or considered 

Records of other purchasing or  consuming histories or tendencies

 

We may collect information about vehicles you may own or in which you have expressed interest, and about service that you have obtained through a dealership.

We use this information to better understand the quality and performance of our products, to manage our obligations to you as a Nissan owner such as warranty and recalls, and to communicate with you about products we think will interest you.

 

We obtain this information from you directly, from dealerships with which you interact, and in limited cases from data provider companies.

 

If you have expressed interest in a particular vehicle and requested contact about that vehicle, we share that information with the dealership(s) you request. This sharing may constitute a “sale” under some state laws.

We disclose this information to vendors and marketing promotional partners for targeted advertising.

 

Internet or other electronic network activity information

 

Internet history, including browsing and search history 

Information you review on our sites 

Interactions you have with our Platforms

 

We collect information about your visits and interactions with our Platforms (pages you look at, time spent on pages, etc.) in order to better understand how our Platforms are functioning, and in order to understand what products and services may interest you.

 

We obtain this information through our Platforms when you visit and interact with them.

 

If we conduct marketing through a marketing Service Provider, or through an advertising network, those organizations may receive this type of information.

Sharing with some ad network companies may constitute a “sale” under some state laws. We may also share some limited information with dealerships in a way that can constitute a “sale” under some state laws.

 

 

Sensory data, including audio and visual data

 

Audio and visual data and recordings of you

 

If you call our customer support phone number, we may record your conversation for training purposes. In limited cases, you may voluntarily participate in focus research or activities. With your consent, we may capture your voice or video.

If you visit our facilities that have CCTV cameras, your likeness may be captured in our efforts to enhance the safety and security of our employees and visitors.

 

We obtain this information through technology during your phone call or visit to our facilities.

 

We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service.

For example, the Service Providers that record calls to our customer support team or the security companies that monitor our CCTV feeds.

With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.

 

Inferences drawn from any Personal Data (excluding Sensitive Data) collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

 

Nissan does not create inferences from Personal Data, nor does Nissan create or receive inferences based on Sensitive Personal Data

 

We work with Third Parties and advertising partners to advertise and market to you. This includes these Third Parties using information that they or we know about you, such as general demographic data and shopping/purchasing history, to develop predictions of what products and communications might interest you. We do not use Sensitive Personal Data to develop these models.

 

We gather this information directly from you, through your interactions with us and our Platforms, dealerships with which you have interacted, and through data provider companies.

 

In limited cases, especially if you have expressed interest in a dealership contacting you about a vehicle, we may share this information with dealership(s) in a way that can constitute a “sale” under some state laws.

 

Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation

 

Except for Precise Geolocation, only as described above in the rows regarding: Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)):

DL number
Passport number
State ID number
Race
National origin
Religious affiliation

 

Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

 

Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

 

We use Service Providers to help us conduct some of our business activities and may need to provide some Sensitive Personal Data in order for them to provide service.

With uncommon frequency, Sensitive Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.

Nissan does not sell Sensitive Personal Data or disclose it for targeted advertising.

 

 

Sensitive Personal Data, including driver’s license number, national or

state identification number, citizenship status, immigration status,
race, national origin, religious or philosophical beliefs, precise
geolocation

 

Precise Geolocation

 

With your consent through your acceptance of Terms of Service of NissanConnect Services or by mobile device, we may collect Precise Geolocation in order to provide location-dependent navigation, and connected vehicle services.

We may also use Precise Geolocation to provide location-dependent app services if you have permitted us to do so on your device.

Though Nissan does not obtain Geolocation from your device for marketing purposes, we may employ a vendor that uses your mobile device’s Precise Geolocation for advertising purposes with your consent.

 

We receive this data with your consent from your vehicle or from your mobile device.

 

We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service.

We might also provide geolocation to owners of fleet vehicles (rental cars or cars that a commercial entity owns but provides to its employees), subject to certain contractual and legal restrictions.

With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.

Nissan does not sell any Sensitive Personal Data, including Precise Geolocation, or disclose it for targeted advertising.

 

 

Other Personal and Non-Personal Data

 

Information collected directly from connected vehicles

Vehicle description General Geolocation Service Data
VIN
Mechanical condition
Data from incidents involving a vehicle
Search content Names and phone numbers of individuals you provide as emergency contacts

Information about anyone making a NissanConnect Services call from your Vehicle or under your account   (including the date, time, and duration of the call and any response agent notes written during a call)

 

We use this information: 

· To Respond to service requests, airbag deployment or severe impact
· If your vehicle appears to be, or you report that it has been, stolen
· As required by applicable state and federal laws, rules, regulations, and judicial orders
· To administer and improve Nissan’s Platforms
· To improve the services provided to you
· Vehicle-specific, non-sensitive information may be used for marketing purposes

 

We obtain this information directly from your vehicle.

 

We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service.

We may provide this information to Affiliates in connection with our attempts to communicate with you or recover your vehicle pursuant to agreements governing the lease or financing of your vehicle.

Where we share Personal Information with dealerships in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws.

 

How Long we Retain your Personal Data

Nissan retains your Personal Data only for as long as is necessary for the business purposes set out in this Privacy Notice, including to the extent necessary to comply with our legal, accounting, or regulatory reporting obligations, to resolve disputes, and to enforce our legal agreements and policies. Additionally, we may continue to store all categories of your Personal Data contained in our standard data back-up storage for a limited period of time.

For Sensitive Personal Data that you upload for your own purposes (for example, a profile photo in the NissanConnect application), you are always able to delete it from your account by removing the data.

We also will retain usage data for internal analysis purposes. Usage data (see Information We Collect through Cookies) is generally retained for less time, except when usage data is used to strengthen the security or to improve the functionality of our Platforms, services, or products, or we are legally obligated to retain them for a specific time.

Your Choices about Collection, Use and Sharing of Personal Data

Unsubscribe From Marketing Communications

To unsubscribe from marketing communications, please click the “unsubscribe” link included in our marketing emails, visit Unsubscribe, or contact Nissan through one of the various methods provided in the How to contact us section. If you choose not to receive marketing communications from us, you still may receive communications regarding certain operational or regulatory necessities that are unrelated to marketing.

Opt-Out of Connected Vehicle Services

Customers who prefer not to have their connected vehicle information collected through NissanConnect Services can decline services in three ways:

1.     By declining or limiting services within the vehicle or Application,

2.     By logging into the Nissan Owners Portal and clicking on “Delete Vehicle & Unsubscribe,” or

3.     By contacting a Customer Care representative at 1-844-711-8100.

If you elect to stop collection of this information, connected vehicle services will be limited or unavailable to you. Independent of subscription status, some limited vehicle data may be collected to improve vehicle safety, quality and services related to the vehicle, or to comply with legal obligations.

Opt-out of some Cookies

If you wish to opt-out of Nissan advertising and/or non-essential analytics and functional/ preference Cookies, you can do so by interacting with the Cookie consent banner at the bottom of Nissan websites, or by clicking Cookie Settings.

You also may opt-out of how other companies use tracking tools and collect your information while visiting our websites by (1) visiting each of their privacy policies and following their instructions, or (2) using two tools made available by the Digital Advertising Alliance to register your choices about the collection and use of your data on mobile sites and across sites and applications for online targeted advertising by visiting Your AdChoices and AppChoices Tool.

If you have given consent through your mobile device, the Precise Geolocation of your mobile device also may be transmitted to our servers. You may stop allowing us to have access to your device’s location information by accessing the app’s location settings on your device and setting your device not to share its location with us.

In some states, as described below, you may have the right to opt out of certain uses or disclosures of your information. Please note that because we do not link your Cookie information with your account information, opting out of Cookies will not opt you out of other uses or disclosures of other Personal Data. To opt out of such uses and disclosures, if applicable to you, please visit our Privacy Rights Request Form.

Your Privacy Rights

Depending on where you live, you may have certain rights with respect to Personal Data we have collected and used under certain circumstances, which may include the following:

1. The Right to Know About Personal Data Collected, Disclosed, or Sold

Certain state residents have the right to request that Nissan disclose what Personal Data it collects, uses, discloses, and sells. This is called the “Right to Know.” Under the Right to Know, you can request a listing of the types of Personal Data we have collected about you, the sources of that information, how we use the information, other individuals and businesses with whom we share Personal Data, and the specific pieces of Personal Data we have collected about you. For further details about this information, please visit Categories of Information We Collect, Use and Disclose above.

If you would like additional information under your Right to Know, you may contact us through our website or customer service. (See How to Contact Us)

Details on how to make a request to access this information in each state are listed in the state-specific sections below.

When you make a request under your Right to Know, you can expect the following:

·      We will verify your identity. You will need to provide us with certain information such as your name, email address, physical address, VIN, or other information, in order for us to confirm that you are who you say you are.

·      We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at the website or phone number listed below in How to Contact Us.

·      We will respond to your request within the legally required amount of time. If necessary, we may need additional time to respond where allowed by law, but we will reply either way within the legally required period and, if we need an extension, we will explain why.

·      In certain cases, a Request to Know may be denied. For example, if we cannot verify your identity or if providing you the information could create an unreasonable risk to someone’s security (to prevent very sensitive information from being disclosed inappropriately). If we deny your request, we will explain why we denied it. If we deny a request, we will still try to provide you as much of the information as we can, but we will withhold the information subject to denial.

2. The Right to Access and Receive your Specific Personal Data

Certain state residents have the right to request that Nissan provide a portable copy of the Personal Data it collects, uses, discloses, and sells. You can request a listing of the types of Personal Data we have collected about you, the sources of that information, how we use the information, other individuals and businesses with whom we share Personal Data, and the specific pieces of Personal Data we have collected about you. For further details about this information, please visit Categories of Information We Collect, Use and Disclose above.

If you are a resident of a state that confers this right and would like to request a portable copy of your information, please visit your state’s section below.

When you request a portable copy of your information, you can expect the following:

·      We will verify your identity. You will need to provide us with certain information such as your name, email address, physical address, VIN, or other information, in order for us to confirm that you are who you say you are.

·      We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at the website or phone number listed below in How to Contact Us.

·      We will respond to your request within 45 days. If necessary, we may need additional time to respond, up to another 45 days, but we will reply either way within the first 45-day period and, if we need an extension, we will explain why.

·      In certain cases, a Request to Access may be denied. For example, if we cannot verify your identity or if providing you the information could create an unreasonable risk to someone’s security (to prevent very sensitive information from being disclosed inappropriately). If we deny your request, we will explain why we denied it. If we deny a request, we will still try to provide you as much of the information as we can, but we will withhold the information subject to denial.

3. The Right to Correct Personal Data Collected, Disclosed, or Sold

Certain state residents have the right to request that Nissan correct the Personal Data it collects (to the extent it is commercially reasonable), uses, discloses, and sells. This is called the “Right to Correct.”

If you would like additional information under your Right to Correct, you may contact us through our website or customer service. Details on how to make a request in each state are listed below.

When you make a request under your Right to Correct, you can expect the following:

·      After you request correction, you will need to specify the information you believe we have recorded incorrectly.

·      We will verify your identity. You will need to provide us with certain information such as your name, email address, physical address, VIN or other information, in order for us to confirm that you are who you say you are.

·      We will confirm receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at the website or phone number below in How to Contact Us.

·      We will respond to your request within 45 days. If necessary, we may need an additional period of time, up to another 45 days, but we will reply either way within the first 45-day period and, if we need an extension, we will explain why.

·      In most cases, you will need to submit documentation to support your requested correction. For example, if you believe your mailing address is incorrect in our records, you will need to provide evidence of the correct mailing address. If we deny your request, we will explain why we denied it.

4. The Right to Request Deletion of Personal Data about You

Certain state residents have a right to request the deletion of their Personal Data collected or maintained by Nissan. If you would like information about you to be deleted, you may contact us through our website or customer service. Details on how to make a request in each state are listed in each state’s section below.

When you make a request for deletion, you can expect the following:

After you request deletion, you will need to confirm that you want your information deleted.

·      We will verify your identity. You will need to provide us with certain information such as your name, email address, physical address, VIN, or other information, in order for us to confirm that you are who you say you are.

·      We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at the website or phone number listed below in How to Contact Us.

·      We will respond to your request within 45 days. If necessary, we may need an additional period of time, up to another 45 days, but we will reply either way within the first 45-day period and, if we need an extension, we will explain why.

·      In certain cases, a request for deletion may be denied. If we cannot verify your identity, the law requires that we maintain the information (e.g., in case of warranty or recall information); or we may need the information for internal purposes such as to continue to provide you services. If we deny your request, we will explain why we denied it, and delete any other information that is not protected from deletion.

5. The Right to Opt-Out of the Sale or Cross-Context Behavioral Advertising of Personal Data

Certain state residents may have a right to opt-out of the sale and/or cross-context behavioral advertising or certain “profiling” uses of their Personal Data by Nissan. For more information about your right to opt-out, please see your state’s section below. Please also see the Information We Collect through Cookies section above regarding your ability to opt out of Cookies, which is handled separately from your right to opt out of the sale and/or cross-context behavioral advertising or profiling of data that we collect other than through Cookies.

6. The Right to Limit the Use or Disclosure of Sensitive Personal Data

Certain state residents have a right to limit the use or disclosure of Sensitive Personal Data, including one’s Precise Geolocation, by Nissan. For more information about your right to limit the use or disclosure of Sensitive Personal Data, please see your state’s section below.

7. The Right to Appeal a Business or Controller’s Refusal to Take Action

Certain state residents have a specialized right to appeal where a consumer’s privacy rights-related request is denied in whole or in part. For more information about your right to appeal, please see your state’s section below.

8. The Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

You have a right not to receive discriminatory treatment for exercising any of your privacy rights conferred by your state’s consumer privacy laws. Nissan will not discriminate against any consumer because such person exercised any of the consumer’s rights under these privacy laws, including, but not limited to

  • Denying goods or services
  • Charging different prices or rates for goods and services, including through the use of discounts or other benefits or imposing penalties
  • Providing a different level or quality of goods or services
  • Suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services

Nissan may, however, charge a different price or rate, or provide a different level or quality of goods or services, if that difference is related to the value provided to Nissan by your data.  For example, if you are receiving an incentive subscription rate related to your agreement to provide Personal Data for Nissan’s retention or disclosure, and you exercise your rights described above, your incentive pricing may be discontinued.

9. Authorized Agents

Certain state residents may designate an authorized agent to make a request on your behalf. We will deny requests from agents that do not submit proof of authorization from you. To verify that an authorized agent has authority to act for you, we may require a copy of a power of attorney or require that you provide the authorized agent with written permission and verify your own identity with us.

California Residents’ Privacy Rights

California Consumer Privacy Act and California Privacy Rights Act (collectively, “CCPA”)

The California Consumer Privacy Act, which has been amended by the California Privacy Rights Act, is a law intended to enhance privacy rights and consumer protection for residents of the state of California. The CCPA applies to certain business entities that do business in California. For further details on the types of Personal Data we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting or selling Personal Data), other individuals and businesses with whom we share Personal Data, and the specific pieces of Personal Data we have collected about you, please visit Categories of Information We Collect, Use and Disclose. Employee and business contact information is also subject to the CCPA. If you provide us with information as an employee or employee prospect, or an individual employed by an employer with whom Nissan has contracted for services and whose workers perform work on behalf of Nissan, please review our Employment and Contractor Privacy Notice.

California law provides that some exempted uses of Sensitive Personal Data that are not subject to Requests to Limit the Use or Disclosure. Nissan’s uses and disclosures of Sensitive Personal Data fall within those exemptions. Depending on how you are using Nissan Platforms, there may be other ways that you can limit the scope of how we use data we receive from you or you may opt out of certain data uses separate from making a Request to Limit the Use or Disclosure request.  For more information about these options, please see Your Choices about Collection, Use and Sharing of Personal Data above.

The following rights, as described in detail in Your Privacy Rights, apply to all California residents (but not including legal entities, such as companies):

  • The right to know
  • The right to receive a copy of your Personal Data
  • The right to correct
  • The right to request deletion of your Personal Data
  • The right to opt-out of sales or certain disclosures (“sharing”) of your Personal Data (For more information about your right to opt-out, please see our Notice of Right to Opt-Out.)

These rights will not apply, however, if Nissan does not collect any Personal Data about you or if all of the information we collect is exempt from the statute. For example, the CCPA and CPRA do not apply to information that is already protected by certain other privacy laws, and do not protect information that is already publicly available.

Requests under CCPA and CPRA

To make a request under the CCPA and CPRA you may call 1-877-647-2272 for more information or visit our Privacy Rights Request Form.

Virginia Residents’ Privacy Rights

Virginia Consumer Data Protection Act (VCDPA)

The Virginia Consumer Data Protection Act (VCDPA) is a law intended to enhance privacy rights and consumer protection for residents of the state of Virginia. The VCDPA applies to certain business entities that do business in Virginia.

For further details on the types of Personal Data we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting or selling Personal Data), other individuals and businesses with whom we share Personal Data, and the specific pieces of Personal Data we have collected about you, please visit Categories of Information We Collect, Use and Disclose.

The following rights, as described in detail in Your Privacy Rights, apply to all Virginia residents (but not including legal entities, such as companies):

  • The right to know
  • The right to receive a copy of your Personal Data
  • The right to correct
  • The right to request deletion of your Personal Data
  • The right to opt-out of sales or certain disclosures of your Personal Data (For more information about your right to opt-out, please see our Notice of Right to Opt-Out).
  • The right to appeal a Controller’s refusal to take action regarding a privacy rights request

These rights will not apply, however, if Nissan does not collect any Personal Data about you or if all of the information we collect is exempt from the statute. For example, the VCDPA does not protect information that is already protected by certain other privacy laws, and does not protect information that is already publicly available.

Requests under VCDPA

To make a request under the VCDPA you may call 1-877-647-2272 for more information or visit our Privacy Rights Request Form.

Colorado Residents’ Privacy Rights

Colorado Privacy Act (CPA)

The Colorado Privacy Act (CPA) is a law intended to enhance privacy rights and consumer protection for residents of the state of Colorado. For further details on the types of Personal Data we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting or selling Personal Data), other individuals and businesses with whom we share Personal Data, and the specific pieces of Personal Data we have collected about you, please visit the Categories of Information We Collect above.

The following rights, as described in detail in Your Privacy Rights, apply to all Colorado residents (but not including legal entities, such as companies):

  • The right to know
  • The right to receive a copy of your Personal Data
  • The right to correct
  • The right to request deletion of your Personal Data
  • The right to opt-out of sales or certain disclosures of your Personal Data (For more information about your right to opt-out, please see our Notice of Right to Opt-Out.)
  • The right to appeal a Controller’s refusal to take action regarding a privacy rights request

These rights will not apply, however, if Nissan does not collect any Personal Data about you or if all of the information we collect is exempt from the statute. For example, the CPA does not protect information that is already protected by certain other privacy laws, and does not protect information that is already publicly available.

Requests under CPA

To make a request under the CPA you may call 1-877-647-2272 for more information or visit our Privacy Rights Request Form.

Connecticut Residents’ Privacy Rights

Connecticut Data Privacy Act (CTDPA)

The Connecticut Data Privacy Act (CTDPA) is a law intended to enhance privacy rights and consumer protection for residents of the state of Connecticut. The CTDPA applies to certain business entities that do business in Connecticut. For further details on the types of Personal Data we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting or selling Personal Data), other individuals and businesses with whom we share Personal Data, and the specific pieces of Personal Data we have collected about you, please visit Categories of Information We Collect, Use and Disclose.

The following rights, as described in detail in Your Privacy Rights, apply to all Connecticut residents (but not including legal entities, such as companies):

  • The right to know
  • The right to receive a copy of your Personal Data
  • The right to correct
  • The right to request deletion of your Personal Data
  • The right to opt-out of sales or certain disclosures of your Personal Data (for more information about your right to opt-out, please see our Notice of Right to Opt-Out)
  • The right to appeal a Controller’s refusal to take action regarding a privacy rights request

These rights will not apply, however, if Nissan does not collect any Personal Data about you or if all of the information we collect is exempt from the statute. For example, the CTDPA does not protect information that is already protected by certain other privacy laws, and does not protect information that is already publicly available.

Requests under CTDPA

To make a request under the CTDPA you may call 1-877-647-2272 for more information or visit our Privacy Rights Request Form.

Nevada Residents’ Privacy Rights

The Nevada Privacy Law (NRS 603A) is a law intended to enhance privacy rights and consumer protection for residents of the state of Nevada. It applies to certain businesses (termed operators) and data brokers that collect or maintain covered data about Nevada consumers. For further details on the categories of covered information we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting or selling covered information), and other individuals and businesses with whom we share covered information, please visit Categories of Information We Collect, Use and Disclose.

The following rights, as described in detail in Your Privacy Rights, apply to all Nevada residents (but not including legal entities, such as companies):

  • The right to opt-out of sales or certain disclosures of your Personal Data (For more information about your right to opt-out, please see our Notice of Right to Opt-Out.)

These rights will not apply, however, if Nissan does not collect any Personal Data about you or if all of the information we collect is exempt from the statute. For example, the Nevada Privacy Law does not protect information that is already protected by certain other privacy laws and it includes broad exemptions associated with being a motor vehicle manufacturer).

Requests under Nevada Privacy Law

To make a request under the Nevada Privacy Law you may call 1-877-647-2272 for more information.

Utah Residents’ Privacy Rights

Utah Consumer Privacy Act (UCPA)

As of December 31, 2023, the following section will become effective.

The Utah Privacy Act (UCPA) is a law intended to enhance privacy rights and consumer protection for residents of the state of Utah. The UCPA applies to certain business entities that do business in Utah. For further details on the types of Personal Data we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting or selling Personal Data), other individuals and businesses with whom we share Personal Data, and the specific pieces of Personal Data we have collected about you, please visit Categories of Information We Collect, Use and Disclose.

The following rights, as described in detail in Your Privacy Rights, apply to all Utah residents (but not including legal entities, such as companies):

  • The right to know
  • The right to receive a copy of your Personal Data
  • The right to request deletion of your Personal Data
  • The right to opt-out of sales or certain disclosures of your Personal Data (For more information about your right to opt-out, please see our Notice of Right to Opt-Out.)

These rights will not apply, however, if Nissan does not collect any Personal Data about you or if all of the information we collect is exempt from the statute. For example, the UCPA does not protect information that is already protected by certain other privacy laws, and does not protect information that is already publicly available.

Requests under UCPA

To make a request under the UCPA you may call 1-877-647-2272 for more information or visit our Privacy Rights Request Form.

Safeguarding your Information

We are committed to keeping your information secure. We have appropriate technical, administrative and physical procedures and information security policies in place, designed to safeguard your information from loss, misuse, or alteration. However, even effective security measures cannot guarantee that data will never be inappropriately accessed. For example, Nissan cannot guarantee that communications transmitted through wireless or satellite networks will not be intercepted by unauthorized individuals. You agree that Nissan is not liable for any damages for any alleged or actual loss of privacy occurring in connection with communication over wireless or satellite networks. We will keep the information we collect in accordance with this Privacy Notice and our document retention policies.

If you have any questions about the security of our Platforms or services, you can send an email to privacy@nissan-usa.com.

Links to Other Websites

Nissan Platforms, including websites, may contain links to other websites. Please be aware that Nissan is not responsible for the privacy or other practices of such websites. We encourage you to be aware when you leave our Platforms and to read the privacy statements of each website that collects Personal Data. This Privacy Notice applies solely to information collected through our vehicles and through our Platforms where this Privacy Notice is posted, linked or referenced.

Updating your Account Information

It is your obligation to correct or update the information you provide when you buy or lease a Nissan vehicle or subscribe to NissanConnect Services. If that information changes and you do not notify us, e.g., of a sale or transfer of your vehicle, we may continue to send reports or other information about the vehicle or the account to the email or address currently on file with us and/or new owner. In such case, pursuant to the NissanConnect Services Subscriber Terms and Conditions, we are not responsible for any privacy related damages you may suffer. You are responsible for (i) notifying any purchaser of your vehicle with NissanConnect Services regarding the service terms of the NissanConnect Services and this Privacy Notice, and (ii) any damages arising from your failure to provide such notice.

You may update your information by calling NissanConnect Services Support at 1-855-426-6628 or updating online at the Nissan Owners Portal.

Children

Nissan’s Platforms are not intended for children under 13 years of age. Nissan does not knowingly allow anyone under the age of 13 to participate in any services offered on our Platforms that require the submission of user information. If we learn that a user is under 13 and has submitted user information to us, we will delete that information promptly or seek verifiable parental or legal guardian consent to retain such information.

Nissan does not sell or share the Personal Data of minors under 16 years of age and has no actual knowledge of any such sales or disclosures.

United States Only

Our Platforms are controlled and operated from the United States and are intended only for users in the United States. By using the Platforms, you agree and acknowledge they are hosted in the United States and that information collected through them (including Personal Data) will be stored and processed in the United States. By using the Platforms, you consent to such transfer and the application of the laws of the United States, which may not be as protective or comprehensive as those that exist in your home jurisdiction.

Changes to this Privacy Notice

Nissan reserves the right to update its Privacy Notice from time to time. If we do, we will notify you if required by applicable law. We will use, share, provide to Third Parties for commercial purposes, and disclose all information in accordance with the Privacy Notice in effect at the time the information was collected, unless we have obtained your consent for any material changes to such use, sharing, or disclosure as required by law. You should periodically check for notices and updates to our Privacy Notice and terms of service. Your use of Nissan Platforms or services after any such updates have been made or we have notified you if required by applicable law constitutes your acceptance, regardless of whether you have reviewed the updates.

Related Terms and Privacy Notices

Some of our products and services, including but not limited to Nissan’s mobile apps and certain services offered through NissanConnect Services, may be provided in collaboration with other vendors or business partners and are governed by their own terms and conditions that should be read together with this Privacy Notice. If any such terms and conditions conflict with this Privacy Notice, the terms and conditions of the other vendor or business partner will govern.

While Nissan’s dealers share certain information with us, and while all information we obtain from our dealers is treated in accordance with this Privacy Notice, our dealers are separate legal entities that are not governed by the terms of this Privacy Notice. Information regarding our dealers’ privacy practices can be found on the dealers’ websites or by contacting them directly.

How to Contact Us

To contact Nissan online you may visit our Contact Us or email us at privacy@nissan-usa.com.
To contact Nissan offline you can send mail to:

Nissan North America Consumer Affairs
Attn. NissanUSA.com Privacy
P.O. Box 685003
Franklin TN 37068-5003

During business hours, please call 1-800-647-7261.

Legal website terms of use

These Terms of Use (“Terms”) apply to websites and mobile apps (collectively, “Platforms”) operated and maintained by Nissan North America, Inc. (“Nissan” or “we”). The Platforms are intended for general descriptive and informational purposes only. They are subject to change and do not constitute an offer, representation or warranty (express or implied) by Nissan North America, Inc. Interested parties should confirm the accuracy of any information in the Platforms as it relates to a vehicle directly with Nissan before relying on it to make a purchase decision. Nissan reserves the right to make changes, at any time, without prior notice, in prices, colors, materials, equipment, specifications, and models and to discontinue models or equipment. Due to continuous product development and other pre- and post-production factors, actual vehicle, materials and specifications may vary from representations of the same on the Platforms, and vehicles are shown with optional equipment. See the actual vehicle for complete accuracy. Availability and delivery times for particular models or equipment may vary. Specifications, options and accessories may differ in Hawaii, U.S. territories and other countries. For additional information on availability, options or accessories, see your Nissan dealer or contact Nissan North America, Inc.

Copyright / trademark information

The Nissan names, logos and slogans are trademarks owned by or licensed to Nissan Motor Co. Ltd. and/or its North American subsidiaries. Other trademarks and trade names are those of their respective owners. ©2008-2023 Nissan North America, Inc. All rights reserved. Materials contained on this website may not be used or reproduced without written permission from Nissan North America, Inc.

Digital millennium copyright act notice

We are committed to complying with copyright and related laws, and we require all users of the Platforms to comply with these laws. Accordingly, you may not store any material or content on, or disseminate any material or content over, the Platforms in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by copyright law. Owners of copyrighted works who believe their rights under copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the “DMCA”) to report alleged infringements. You may not post, modify, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information belonging to others without obtaining the prior written consent of the owner of such proprietary rights. It is our policy to terminate privileges of any user who repeatedly infringes the copyright rights of others upon receipt of proper notification to us by the copyright owner or the copyright owner's legal agent.

If you feel that a posted message is objectionable or infringing, we encourage you to contact us immediately. Upon our receipt of a proper notice of claimed infringement under the DMCA, we will respond expeditiously to remove, or disable access to, the material claimed to be infringing and will follow the procedures specified in the DMCA to resolve the claim between the notifying party and the alleged infringer who provided the Content in issue. Our designated agent (i.e., the proper party) to whom you should address such notice is listed below.

If you believe that your work has been copied and posted on the Platform in a way that constitutes copyright infringement, please provide our designated agent with the following information:

• an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest
• a description of the copyrighted work or other intellectual property you claim has been infringed
• a description of where the material you claim is infringing is located on the Platform
• your address, telephone number, and email address
• a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law and
• a statement by you, made under penalty of perjury, that the information contained in your report is accurate and you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

Our designated agent for notice of claims of copyright infringement can be reached as follows:
By Mail:

Nissan North America, Inc.
P.O. BOX 685001
Franklin, TN 37068-5001
Attn: Sr. Counsel, Copyrights and Trademarks

By E-mail:
copyrights@nissan-usa.com
Subject line: DMCA