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Privacy Notice
October 1, 2025
Purpose and Scope
Nissan North America, Inc. (“Nissan” or “we”) values your privacy. This Privacy Notice discusses the information we may collect, use and share through our websites, mobile apps, connected vehicles (including related interactive features, social media networks, other Nissan-owned or sponsored programs), or directly from you. We value your input and ask that you please contact us during business hours at 1-800-647-7261 or by emailing us at privacy@nissan-usa.com with any questions.
If you are a Nissan employee, retiree, prospective employee, or independent contractor, please also review our Employment and Contractor Privacy Notice.
If you are an employee or contractor for an independent Nissan dealership, information that Nissan collects, uses, or receives from dealers about you is addressed in this notice.
For a quick reference to what data Nissan collects, uses and discloses, see Categories of Information We Collect, Use and Disclose.
Nissan Motor Acceptance Company maintains additional privacy terms specific to credit and financing customers, which can be found at Finance Privacy Notice.
Understanding the Privacy Notice
Certain words used in the Privacy Notice may have meanings under privacy laws that differ from everyday usage. For example, consistent with many privacy laws, we use the term “collect” to mean both intentionally seeking data and passively receiving data that is incidental to other intentionally collected information or services.
There are a few other terms we want to define now as they are commonly designated by privacy laws to help you understand the Notice:
- Affiliates are entities that own, are owned by, or are under common ownership with Nissan North America, Inc. They include entities like Nissan Motor Acceptance Company, our financial services subsidiary. Nissan dealers are not affiliates.
- Service Providers are companies that provide services to Nissan. Nissan’s contract with these Service Providers requires they not sell Personal Data they obtain through Nissan or retain or use it for their own purposes.
- Third Parties are entities that are not affiliates. A few relevant examples include: (1) marketing or promotional partners that help Nissan better understand its customers’ needs, (2) Nissan dealers, or (3) in some instances, government entities. Sometimes, one company can be both a “Third Party” and a “Service Provider.”
- Personal Data (sometimes referred to as Personal Information) is data that can identify, relate to, describe, or be capable of being associated with or reasonably linked, directly or indirectly, with a particular identified or identifiable person or household.
- Geolocation, as used in this Privacy Notice, may refer to either of two types of location information:
- General Geolocation data that reveals your general area but not within a radius of 1,850 feet or less, for example, your IP address.
- Precise Geolocation, which is collected from sources such as navigation systems or connected vehicles that transmit where you are within a radius of 1,850 feet or less. We treat Precise Geolocation as Sensitive Personal Data and only use it or disclose it as described in this Privacy Notice.
- De-identified information is information that once contained identifying information but can no longer reasonably be used to infer information about or linked to an individual, or a device linked to an individual.
- Platforms are Nissan-affiliated websites, mobile apps, connected vehicles, social media networks, and other Nissan-owned or sponsored programs.
- A Cookie is a piece of data stored on the user’s device containing information about the user’s device and interactions with a website. When this notice refers to a “Cookie,” it generally means Cookies and other online trackers unless otherwise noted. The term "other online tracker technologies” refers to tools such as pixels, gifs, beacons, and tags, which provide similar information. If a user rejects or deletes certain Cookies, our websites may not work properly.
- Sensitive Personal Data (sometimes referred to as Sensitive Personal Information) is how we reference Personal Data that consumers might consider more sensitive. In most privacy laws, some common examples of Sensitive Personal Data would be Personal Data that reveal a consumer’s:
- Social Security, driver’s license, state identification card, or passport number;
- Log-in or financial account data in combination with any required security or access code, password, or credentials allowing access to an account;
- Precise Geolocation;
- Racial or ethnic origin, religious or philosophical beliefs or union membership;
- Contents of a consumer’s mail, email, and text messages unless Nissan is the intended recipient of the communication;
- Biometric information that is used for the purpose of uniquely identifying a consumer;
- Personal Data collected concerning a consumer’s health
- Server Log File Information or Log File is information created when you visit our websites or other Platforms, including information such as IP address, browser type, referring and exit web pages, and your operating system.
You can view the Privacy Notice for U.S. consumers by expanding each of the sections below:
Collection of Information and Sources of Information
Information We Collect About You
Information We Collect through Cookies, other Online Trackers, and Log Files
Connected Vehicle Data and Related Services
Use of Personal Data
Disclosure of Information
Categories of Information We Collect, Use and Disclose (Including Use or Disclosure for Targeted Advertising)
Categories of Information We Collect, Use and Disclose (Including Use or Disclosure for Targeted Advertising)
The following chart identifies broad categories of Personal Data as defined in the California Consumer Privacy Act (CCPA) and provides information on the specific types of Personal Data within those broad categories that Nissan collects for all U.S. Consumers (as allowed by law) based on your interactions with Nissan and the consent(s) you have provided where needed. The chart also identifies how Nissan uses the data, how Nissan collected the data (from where or from whom did we receive it), and when and to whom Nissan disclosed the Personal Data for a business purpose in the last 12 months.
Some state laws define the “sale” of Personal Data as any instance of disclosing that data to a Third Party for any benefit, even if no money is exchanged. Where a disclosure is considered a “sale” under state privacy laws in California or elsewhere, we have highlighted these instances by describing the disclosure in Bold Underline.
In addition to the information provided in the chart, please note:
- In the course of business we may unintentionally receive some Personal Data not described below (for example, if you contact our customer support function and include in your email some Personal Information we do not request). Though we try to eliminate any unrequested, unneeded information, there may be cases in which this Personal Data remains in our systems for some period of time.
- In the Data Nissan Collects/Uses column below, we identify certain types of data we collect and use in order to illustrate which types of data points fall within the broad category we actively collect and use. This column does not include every possible example and there may be similar data points that the chart does not explicitly disclose, but we have provided representative examples that explain the most common uses of each type of data described. For example, this column discloses that we may collect and use postal address, which is intended as a general statement that may encompass similar data points, such as current postal address, former postal address, and secondary mailing address.
- Like all companies, Nissan has a legal obligation to share some Personal Data with government entities in certain situations. For example, we are required to share Personal Data such as name and social security number to the IRS when we pay someone (such as a sweepstakes or contest winner). We are also obligated to provide certain limited Personal Data according to the terms of a subpoena, court order, search warrant or if requested by a legal organization in case of a lawsuit. We only supply such information with appropriate documentation, and we provide the minimum amount required to protect our legal status or to meet our compliance or legal requirements.
- Nissan shares some information with our affiliated Nissan companies in order to facilitate business we do together and accomplish our shared business goals. For example, we may share your name and contact information, along with the VIN of a vehicle you have purchased, with our affiliated NMAC organization to facilitate an auto loan you have requested.
- Nissan uses Service Providers to help us with our IT systems, data management, security, and software applications that may hold or interact with Personal Data. We use these Service Providers to help ensure that the data is protected in accordance with high industry standards. We share the Personal Data in most of the broad categories described in the Data Nissan Collects/Uses column with these Service Providers and obtain assurances from those vendors that limit the ways in which they are allowed to use your data.
- Although Nissan uses “sale” below as required by state privacy laws in California and elsewhere, we think you should know that Nissan does not create or sell any customer inference profiles. Nissan does not sell any driving activity data to insurance companies for programs that might directly impact your premiums unless you have consented or asked an insurance company to retrieve this information, nor do we sell personal information to marketing companies to send you advertising for products or services that are not related to Nissan.
- To the extent your phone number is obtained for the specific purpose of an SMS messaging campaign governed by an Application-to-person (A2P) 10 digit long code (10 DLC) registration submitted to the Campaign Registry, your phone number will be used solely pursuant to the terms you consent to when you enroll in that specific offer and not shared with any Third Parties.
| Broad Category of Personal Data as defined in the California Consumer Privacy Act | Data Nissan Collects/Uses | How Nissan Uses the Data | How Nissan Collects the Data | When and to Whom Nissan Discloses the Data *If the disclosure is considered a “sale” under state privacy laws, it appears in Bold and is Underlined. |
|---|---|---|---|---|
Identifiers |
Identifiers that identify a person Examples: |
· Provide products and services · Administer your account(s) and process payments for products and services |
We can receive this information online or offline and receive most of this information directly from consumers and potential customers through our Platforms and other direct interactions, such as customer support, or from a dealer when a vehicle is purchased from them.
|
We use Service Providers to provide services and conduct some of our business activities and may provide or provide access to some identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. We may use Third Party marketing providers to launch advertising campaigns, and we might need to provide them email address and name for each of the intended recipients of the advertising campaign. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose identifiers to Nissan dealerships. Where we share this information with dealerships or Third Parties in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. We may share some limited information, such as IP address, with our network of advertising vendors in a way that could constitute a “sale” under some state laws. |
Identifiers |
Identifiers that identify a vehicle Example: |
In order to use as little Personal Data as possible while still fulfilling necessary services, business activities, and obligations, we often use Vehicle Identification Numbers (VINs) as the primary identifier of a vehicle.
|
We receive VINs primarily through Nissan dealerships, or through direct customer input through our Owner Portal or other online/mobile applications. |
We use Service Providers to provide services and conduct some of our business activities and may provide directly or provide access to vehicle identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose vehicle identifiers to Nissan dealerships. |
Identifiers |
Examples: |
When you visit our websites or mobile applications, those sites typically collect some automated information from your computer, including the IP address. An IP address can give us information about your general location, such as your country or state. We use this information to identify unique visitors to our Platforms, customize Platform experiences, and if you have expressed interest in a vehicle or service, to suggest a dealership that may be close to your general location. |
Your computer browser or device provides us this information directly. |
We may use website data analytics Service Providers to analyze our online data, in which case these Service Providers may have access to your IP address and/or device ID in the course of providing service to us. We may also use advertising Service Providers to help us deliver ads to you on our websites and other websites. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Name |
As referenced above in “Identifiers that identify a person,” we may have and share your name and contact information. We may have a copy of your signature on any legal agreements you have signed with us on your own behalf or on behalf of your company. |
We receive your name and contact information as noted in Identifiers that identify a person. We typically receive your signature through documents you provide to us directly, or through signed documents your employer or the dealership through which you have purchased, leased, or serviced a vehicle provides to us. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. In addition to Service Providers which may receive your name and contact information for purposes disclosed above in “Identifiers that identify a person,” we also may use Service Providers to assist us with business services related to your signature. For example, if you have applied to become a dealership owner, we will ask for your consent for the necessary background check through a signature, which we provide to the Service Provider conducting all or some of the background check. In order to participate together in important services and programs, such as warranty and recall programs, we may provide signatures to Nissan dealerships, as well as other business partners that provide you related services you request and we facilitate. For example, if you enroll in NissanConnect Services and provide your signature on enrollment documentation, we will provide that documentation -including your signature - to our NissanConnect Service Provider, Sirius XM, to confirm that you have authorized your enrollment. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Social Security Number |
In very limited instances where we, for example, make a payment to you, we may collect your social security number so that we can fulfill our legal reporting obligations. If you apply to own a dealership or you operate a business and we agree to conduct business together, we may conduct a background check with your consent that requires we collect your financial information, social security number, passport number, driver’s license number, and/or state identification number. If we offer you a test drive through one of our very limited direct test drive programs, we may collect your driver’s license number and/or insurance policy number. These collections and uses are limited and specific for some activity we are conducting together, such as entering a business relationship, or lending you a vehicle to drive. |
We collect this information directly from you. In the case of background checks, we may receive some information, such as financial information, from background check Service Providers. |
In the case of background checks, we may use Service Providers to conduct this type of service and may provide your information for that purpose. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Education Employment Employment |
If you are a dealership employee or employee of a Third Party with whom Nissan does business, as part of our normal interactions we may receive information about your education and job history. If you are an employee of a Service Provider or other business partner to Nissan, we may receive information about your job role and education as a natural part of our interactions together. For example, you may include a “Dr.” in your email signature line. Nissan does not routinely actively collect this information regarding customers. |
We collect this information directly from you or in the case of dealership employees, from your employer. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Credit, Debit or ATM card number |
If you purchase something from us and use a credit card/debit card/bank card to do so, we collect the necessary information. |
We collect this information directly from you, typically through an online form. |
We do not disclose or share this information except with Service Providers for payment processing |
Protected classification characteristics |
Age Race |
We may collect demographic information about you in order to better understand your needs and how to best communicate with you or to confirm that marketing or feedback surveys are distributed to a balanced or representative segment of our customer base to ensure diversity of responses. |
We collect this information directly from you and through data provider companies. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Commercial information, including records of personal property, products, or services, which have been purchased, obtained, or considered; or records of other purchasing or consuming histories or tendencies |
Records of personal property Products or services, which have been purchased, obtained, or considered Records of other purchasing or consuming histories or tendencies |
We may collect information about vehicles you may own or in which you have expressed interest, and about service that you have obtained through a dealership. We use this information to better understand the quality and performance of our products, to manage our obligations to you as a Nissan owner such as warranty and recalls, and to communicate with you about products we think will interest you. |
We obtain this information from you directly, from dealerships with which you interact, and in limited cases from data provider companies. |
If you have expressed interest in a particular vehicle and requested contact about that vehicle, we share that information with the dealership(s) you request. This sharing may constitute a “sale” under some state laws. We disclose this information to vendors and marketing promotional partners for targeted advertising. |
Internet or other electronic network activity information |
Internet history, including browsing and search history |
We collect information about your visits and interactions with our Platforms (pages you look at, time spent on pages, etc.) in order to better understand how our Platforms are functioning, and in order to understand what products and services may interest you. |
We obtain this information through our Platforms when you visit and interact with them. |
If we conduct marketing through a marketing Service Provider, or through an advertising network, those organizations may receive this type of information.
|
Sensory data, including audio and visual data |
Audio and visual data and recordings of you |
If you call our customer support phone number, we may record your conversation for training purposes. In limited cases, you may voluntarily participate in focus research or activities. With your consent, we may capture your voice or video. If you visit our facilities that have CCTV cameras, your likeness may be captured in our efforts to enhance the safety and security of our employees and visitors. |
We obtain this information through technology during your phone call or visit to our facilities. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. For example, the Service Providers that record calls to our customer support team or the security companies that monitor our CCTV feeds. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Inferences drawn from any Personal Data (excluding Sensitive Data) collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Nissan does not create inferences from Personal Data, nor does Nissan create or receive inferences based on Sensitive Personal Data |
We work with Third Parties and advertising partners to advertise and market to you. This includes these Third Parties using information that they or we know about you, such as general demographic data and shopping/purchasing history, to develop predictions of what products and communications might interest you. We do not use Sensitive Personal Data to develop these models. |
We gather this information directly from you, through your interactions with us and our Platforms, dealerships with which you have interacted, and through data provider companies. |
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation |
Except for Precise Geolocation, only as described above in the rows regarding: Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): DL number |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
We use Service Providers to help us conduct some of our business activities and may need to provide some Sensitive Personal Data in order for them to provide service. With uncommon frequency, Sensitive Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell Sensitive Personal Data or disclose it for targeted advertising.
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, |
Precise Geolocation |
With your consent through your acceptance of Terms of Service of NissanConnect Services or by mobile device, we may collect Precise Geolocation in order to provide location-dependent navigation, and connected vehicle services. We may also use Precise Geolocation to provide location-dependent app services if you have permitted us to do so on your device. Though Nissan does not obtain Geolocation from your device for marketing purposes, we may employ a vendor that uses your mobile device’s Precise Geolocation for advertising purposes with your consent. |
We receive this data with your consent from your vehicle or from your mobile device. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We might also provide geolocation to owners of fleet vehicles (rental cars or cars that a commercial entity owns but provides to its employees), subject to certain contractual and legal restrictions. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.
|
Other Personal and Non-Personal Data |
Information collected directly from connected vehicles Vehicle description General Geolocation Service Data Information about anyone making a NissanConnect Services call from your Vehicle or under your account (including the date, time, and duration of the call and any response agent notes written during a call) |
We use this information: · To Respond to service requests, airbag deployment or severe impact |
We obtain this information directly from your vehicle. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We may provide this information to Affiliates in connection with our attempts to communicate with you or recover your vehicle pursuant to agreements governing the lease or financing of your vehicle.
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Where and How Long we Retain your Personal Data
Categories of Information We Collect, Use and Disclose (Including Use or Disclosure for Targeted Advertising)
The following chart identifies broad categories of Personal Data as defined in the California Consumer Privacy Act (CCPA) and provides information on the specific types of Personal Data within those broad categories that Nissan collects for all U.S. Consumers (as allowed by law) based on your interactions with Nissan and the consent(s) you have provided where needed. The chart also identifies how Nissan uses the data, how Nissan collected the data (from where or from whom did we receive it), and when and to whom Nissan disclosed the Personal Data for a business purpose in the last 12 months.
Some state laws define the “sale” of Personal Data as any instance of disclosing that data to a Third Party for any benefit, even if no money is exchanged. Where a disclosure is considered a “sale” under state privacy laws in California or elsewhere, we have highlighted these instances by describing the disclosure in Bold Underline.
In addition to the information provided in the chart, please note:
- In the course of business we may unintentionally receive some Personal Data not described below (for example, if you contact our customer support function and include in your email some Personal Information we do not request). Though we try to eliminate any unrequested, unneeded information, there may be cases in which this Personal Data remains in our systems for some period of time.
- In the Data Nissan Collects/Uses column below, we identify certain types of data we collect and use in order to illustrate which types of data points fall within the broad category we actively collect and use. This column does not include every possible example and there may be similar data points that the chart does not explicitly disclose, but we have provided representative examples that explain the most common uses of each type of data described. For example, this column discloses that we may collect and use postal address, which is intended as a general statement that may encompass similar data points, such as current postal address, former postal address, and secondary mailing address.
- Like all companies, Nissan has a legal obligation to share some Personal Data with government entities in certain situations. For example, we are required to share Personal Data such as name and social security number to the IRS when we pay someone (such as a sweepstakes or contest winner). We are also obligated to provide certain limited Personal Data according to the terms of a subpoena, court order, search warrant or if requested by a legal organization in case of a lawsuit. We only supply such information with appropriate documentation, and we provide the minimum amount required to protect our legal status or to meet our compliance or legal requirements.
- Nissan shares some information with our affiliated Nissan companies in order to facilitate business we do together and accomplish our shared business goals. For example, we may share your name and contact information, along with the VIN of a vehicle you have purchased, with our affiliated NMAC organization to facilitate an auto loan you have requested.
- Nissan uses Service Providers to help us with our IT systems, data management, security, and software applications that may hold or interact with Personal Data. We use these Service Providers to help ensure that the data is protected in accordance with high industry standards. We share the Personal Data in most of the broad categories described in the Data Nissan Collects/Uses column with these Service Providers and obtain assurances from those vendors that limit the ways in which they are allowed to use your data.
- Although Nissan uses “sale” below as required by state privacy laws in California and elsewhere, we think you should know that Nissan does not create or sell any customer inference profiles. Nissan does not sell any driving activity data to insurance companies for programs that might directly impact your premiums unless you have consented or asked an insurance company to retrieve this information, nor do we sell personal information to marketing companies to send you advertising for products or services that are not related to Nissan.
- To the extent your phone number is obtained for the specific purpose of an SMS messaging campaign governed by an Application-to-person (A2P) 10 digit long code (10 DLC) registration submitted to the Campaign Registry, your phone number will be used solely pursuant to the terms you consent to when you enroll in that specific offer and not shared with any Third Parties.
| Broad Category of Personal Data as defined in the California Consumer Privacy Act | Data Nissan Collects/Uses | How Nissan Uses the Data | How Nissan Collects the Data | When and to Whom Nissan Discloses the Data *If the disclosure is considered a “sale” under state privacy laws, it appears in Bold and is Underlined. |
|---|---|---|---|---|
Identifiers |
Identifiers that identify a person Examples: |
· Provide products and services · Administer your account(s) and process payments for products and services |
We can receive this information online or offline and receive most of this information directly from consumers and potential customers through our Platforms and other direct interactions, such as customer support, or from a dealer when a vehicle is purchased from them.
|
We use Service Providers to provide services and conduct some of our business activities and may provide or provide access to some identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. We may use Third Party marketing providers to launch advertising campaigns, and we might need to provide them email address and name for each of the intended recipients of the advertising campaign. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose identifiers to Nissan dealerships. Where we share this information with dealerships or Third Parties in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. We may share some limited information, such as IP address, with our network of advertising vendors in a way that could constitute a “sale” under some state laws. |
Identifiers |
Identifiers that identify a vehicle Example: |
In order to use as little Personal Data as possible while still fulfilling necessary services, business activities, and obligations, we often use Vehicle Identification Numbers (VINs) as the primary identifier of a vehicle.
|
We receive VINs primarily through Nissan dealerships, or through direct customer input through our Owner Portal or other online/mobile applications. |
We use Service Providers to provide services and conduct some of our business activities and may provide directly or provide access to vehicle identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose vehicle identifiers to Nissan dealerships. |
Identifiers |
Examples: |
When you visit our websites or mobile applications, those sites typically collect some automated information from your computer, including the IP address. An IP address can give us information about your general location, such as your country or state. We use this information to identify unique visitors to our Platforms, customize Platform experiences, and if you have expressed interest in a vehicle or service, to suggest a dealership that may be close to your general location. |
Your computer browser or device provides us this information directly. |
We may use website data analytics Service Providers to analyze our online data, in which case these Service Providers may have access to your IP address and/or device ID in the course of providing service to us. We may also use advertising Service Providers to help us deliver ads to you on our websites and other websites. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Name |
As referenced above in “Identifiers that identify a person,” we may have and share your name and contact information. We may have a copy of your signature on any legal agreements you have signed with us on your own behalf or on behalf of your company. |
We receive your name and contact information as noted in Identifiers that identify a person. We typically receive your signature through documents you provide to us directly, or through signed documents your employer or the dealership through which you have purchased, leased, or serviced a vehicle provides to us. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. In addition to Service Providers which may receive your name and contact information for purposes disclosed above in “Identifiers that identify a person,” we also may use Service Providers to assist us with business services related to your signature. For example, if you have applied to become a dealership owner, we will ask for your consent for the necessary background check through a signature, which we provide to the Service Provider conducting all or some of the background check. In order to participate together in important services and programs, such as warranty and recall programs, we may provide signatures to Nissan dealerships, as well as other business partners that provide you related services you request and we facilitate. For example, if you enroll in NissanConnect Services and provide your signature on enrollment documentation, we will provide that documentation -including your signature - to our NissanConnect Service Provider, Sirius XM, to confirm that you have authorized your enrollment. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Social Security Number |
In very limited instances where we, for example, make a payment to you, we may collect your social security number so that we can fulfill our legal reporting obligations. If you apply to own a dealership or you operate a business and we agree to conduct business together, we may conduct a background check with your consent that requires we collect your financial information, social security number, passport number, driver’s license number, and/or state identification number. If we offer you a test drive through one of our very limited direct test drive programs, we may collect your driver’s license number and/or insurance policy number. These collections and uses are limited and specific for some activity we are conducting together, such as entering a business relationship, or lending you a vehicle to drive. |
We collect this information directly from you. In the case of background checks, we may receive some information, such as financial information, from background check Service Providers. |
In the case of background checks, we may use Service Providers to conduct this type of service and may provide your information for that purpose. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Education Employment Employment |
If you are a dealership employee or employee of a Third Party with whom Nissan does business, as part of our normal interactions we may receive information about your education and job history. If you are an employee of a Service Provider or other business partner to Nissan, we may receive information about your job role and education as a natural part of our interactions together. For example, you may include a “Dr.” in your email signature line. Nissan does not routinely actively collect this information regarding customers. |
We collect this information directly from you or in the case of dealership employees, from your employer. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Credit, Debit or ATM card number |
If you purchase something from us and use a credit card/debit card/bank card to do so, we collect the necessary information. |
We collect this information directly from you, typically through an online form. |
We do not disclose or share this information except with Service Providers for payment processing |
Protected classification characteristics |
Age Race |
We may collect demographic information about you in order to better understand your needs and how to best communicate with you or to confirm that marketing or feedback surveys are distributed to a balanced or representative segment of our customer base to ensure diversity of responses. |
We collect this information directly from you and through data provider companies. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Commercial information, including records of personal property, products, or services, which have been purchased, obtained, or considered; or records of other purchasing or consuming histories or tendencies |
Records of personal property Products or services, which have been purchased, obtained, or considered Records of other purchasing or consuming histories or tendencies |
We may collect information about vehicles you may own or in which you have expressed interest, and about service that you have obtained through a dealership. We use this information to better understand the quality and performance of our products, to manage our obligations to you as a Nissan owner such as warranty and recalls, and to communicate with you about products we think will interest you. |
We obtain this information from you directly, from dealerships with which you interact, and in limited cases from data provider companies. |
If you have expressed interest in a particular vehicle and requested contact about that vehicle, we share that information with the dealership(s) you request. This sharing may constitute a “sale” under some state laws. We disclose this information to vendors and marketing promotional partners for targeted advertising. |
Internet or other electronic network activity information |
Internet history, including browsing and search history |
We collect information about your visits and interactions with our Platforms (pages you look at, time spent on pages, etc.) in order to better understand how our Platforms are functioning, and in order to understand what products and services may interest you. |
We obtain this information through our Platforms when you visit and interact with them. |
If we conduct marketing through a marketing Service Provider, or through an advertising network, those organizations may receive this type of information.
|
Sensory data, including audio and visual data |
Audio and visual data and recordings of you |
If you call our customer support phone number, we may record your conversation for training purposes. In limited cases, you may voluntarily participate in focus research or activities. With your consent, we may capture your voice or video. If you visit our facilities that have CCTV cameras, your likeness may be captured in our efforts to enhance the safety and security of our employees and visitors. |
We obtain this information through technology during your phone call or visit to our facilities. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. For example, the Service Providers that record calls to our customer support team or the security companies that monitor our CCTV feeds. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Inferences drawn from any Personal Data (excluding Sensitive Data) collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Nissan does not create inferences from Personal Data, nor does Nissan create or receive inferences based on Sensitive Personal Data |
We work with Third Parties and advertising partners to advertise and market to you. This includes these Third Parties using information that they or we know about you, such as general demographic data and shopping/purchasing history, to develop predictions of what products and communications might interest you. We do not use Sensitive Personal Data to develop these models. |
We gather this information directly from you, through your interactions with us and our Platforms, dealerships with which you have interacted, and through data provider companies. |
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation |
Except for Precise Geolocation, only as described above in the rows regarding: Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): DL number |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
We use Service Providers to help us conduct some of our business activities and may need to provide some Sensitive Personal Data in order for them to provide service. With uncommon frequency, Sensitive Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell Sensitive Personal Data or disclose it for targeted advertising.
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, |
Precise Geolocation |
With your consent through your acceptance of Terms of Service of NissanConnect Services or by mobile device, we may collect Precise Geolocation in order to provide location-dependent navigation, and connected vehicle services. We may also use Precise Geolocation to provide location-dependent app services if you have permitted us to do so on your device. Though Nissan does not obtain Geolocation from your device for marketing purposes, we may employ a vendor that uses your mobile device’s Precise Geolocation for advertising purposes with your consent. |
We receive this data with your consent from your vehicle or from your mobile device. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We might also provide geolocation to owners of fleet vehicles (rental cars or cars that a commercial entity owns but provides to its employees), subject to certain contractual and legal restrictions. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.
|
Other Personal and Non-Personal Data |
Information collected directly from connected vehicles Vehicle description General Geolocation Service Data Information about anyone making a NissanConnect Services call from your Vehicle or under your account (including the date, time, and duration of the call and any response agent notes written during a call) |
We use this information: · To Respond to service requests, airbag deployment or severe impact |
We obtain this information directly from your vehicle. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We may provide this information to Affiliates in connection with our attempts to communicate with you or recover your vehicle pursuant to agreements governing the lease or financing of your vehicle.
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Your Choices about Collection, Use and Sharing of Personal Data
Categories of Information We Collect, Use and Disclose (Including Use or Disclosure for Targeted Advertising)
The following chart identifies broad categories of Personal Data as defined in the California Consumer Privacy Act (CCPA) and provides information on the specific types of Personal Data within those broad categories that Nissan collects for all U.S. Consumers (as allowed by law) based on your interactions with Nissan and the consent(s) you have provided where needed. The chart also identifies how Nissan uses the data, how Nissan collected the data (from where or from whom did we receive it), and when and to whom Nissan disclosed the Personal Data for a business purpose in the last 12 months.
Some state laws define the “sale” of Personal Data as any instance of disclosing that data to a Third Party for any benefit, even if no money is exchanged. Where a disclosure is considered a “sale” under state privacy laws in California or elsewhere, we have highlighted these instances by describing the disclosure in Bold Underline.
In addition to the information provided in the chart, please note:
- In the course of business we may unintentionally receive some Personal Data not described below (for example, if you contact our customer support function and include in your email some Personal Information we do not request). Though we try to eliminate any unrequested, unneeded information, there may be cases in which this Personal Data remains in our systems for some period of time.
- In the Data Nissan Collects/Uses column below, we identify certain types of data we collect and use in order to illustrate which types of data points fall within the broad category we actively collect and use. This column does not include every possible example and there may be similar data points that the chart does not explicitly disclose, but we have provided representative examples that explain the most common uses of each type of data described. For example, this column discloses that we may collect and use postal address, which is intended as a general statement that may encompass similar data points, such as current postal address, former postal address, and secondary mailing address.
- Like all companies, Nissan has a legal obligation to share some Personal Data with government entities in certain situations. For example, we are required to share Personal Data such as name and social security number to the IRS when we pay someone (such as a sweepstakes or contest winner). We are also obligated to provide certain limited Personal Data according to the terms of a subpoena, court order, search warrant or if requested by a legal organization in case of a lawsuit. We only supply such information with appropriate documentation, and we provide the minimum amount required to protect our legal status or to meet our compliance or legal requirements.
- Nissan shares some information with our affiliated Nissan companies in order to facilitate business we do together and accomplish our shared business goals. For example, we may share your name and contact information, along with the VIN of a vehicle you have purchased, with our affiliated NMAC organization to facilitate an auto loan you have requested.
- Nissan uses Service Providers to help us with our IT systems, data management, security, and software applications that may hold or interact with Personal Data. We use these Service Providers to help ensure that the data is protected in accordance with high industry standards. We share the Personal Data in most of the broad categories described in the Data Nissan Collects/Uses column with these Service Providers and obtain assurances from those vendors that limit the ways in which they are allowed to use your data.
- Although Nissan uses “sale” below as required by state privacy laws in California and elsewhere, we think you should know that Nissan does not create or sell any customer inference profiles. Nissan does not sell any driving activity data to insurance companies for programs that might directly impact your premiums unless you have consented or asked an insurance company to retrieve this information, nor do we sell personal information to marketing companies to send you advertising for products or services that are not related to Nissan.
- To the extent your phone number is obtained for the specific purpose of an SMS messaging campaign governed by an Application-to-person (A2P) 10 digit long code (10 DLC) registration submitted to the Campaign Registry, your phone number will be used solely pursuant to the terms you consent to when you enroll in that specific offer and not shared with any Third Parties.
| Broad Category of Personal Data as defined in the California Consumer Privacy Act | Data Nissan Collects/Uses | How Nissan Uses the Data | How Nissan Collects the Data | When and to Whom Nissan Discloses the Data *If the disclosure is considered a “sale” under state privacy laws, it appears in Bold and is Underlined. |
|---|---|---|---|---|
Identifiers |
Identifiers that identify a person Examples: |
· Provide products and services · Administer your account(s) and process payments for products and services |
We can receive this information online or offline and receive most of this information directly from consumers and potential customers through our Platforms and other direct interactions, such as customer support, or from a dealer when a vehicle is purchased from them.
|
We use Service Providers to provide services and conduct some of our business activities and may provide or provide access to some identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. We may use Third Party marketing providers to launch advertising campaigns, and we might need to provide them email address and name for each of the intended recipients of the advertising campaign. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose identifiers to Nissan dealerships. Where we share this information with dealerships or Third Parties in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. We may share some limited information, such as IP address, with our network of advertising vendors in a way that could constitute a “sale” under some state laws. |
Identifiers |
Identifiers that identify a vehicle Example: |
In order to use as little Personal Data as possible while still fulfilling necessary services, business activities, and obligations, we often use Vehicle Identification Numbers (VINs) as the primary identifier of a vehicle.
|
We receive VINs primarily through Nissan dealerships, or through direct customer input through our Owner Portal or other online/mobile applications. |
We use Service Providers to provide services and conduct some of our business activities and may provide directly or provide access to vehicle identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose vehicle identifiers to Nissan dealerships. |
Identifiers |
Examples: |
When you visit our websites or mobile applications, those sites typically collect some automated information from your computer, including the IP address. An IP address can give us information about your general location, such as your country or state. We use this information to identify unique visitors to our Platforms, customize Platform experiences, and if you have expressed interest in a vehicle or service, to suggest a dealership that may be close to your general location. |
Your computer browser or device provides us this information directly. |
We may use website data analytics Service Providers to analyze our online data, in which case these Service Providers may have access to your IP address and/or device ID in the course of providing service to us. We may also use advertising Service Providers to help us deliver ads to you on our websites and other websites. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Name |
As referenced above in “Identifiers that identify a person,” we may have and share your name and contact information. We may have a copy of your signature on any legal agreements you have signed with us on your own behalf or on behalf of your company. |
We receive your name and contact information as noted in Identifiers that identify a person. We typically receive your signature through documents you provide to us directly, or through signed documents your employer or the dealership through which you have purchased, leased, or serviced a vehicle provides to us. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. In addition to Service Providers which may receive your name and contact information for purposes disclosed above in “Identifiers that identify a person,” we also may use Service Providers to assist us with business services related to your signature. For example, if you have applied to become a dealership owner, we will ask for your consent for the necessary background check through a signature, which we provide to the Service Provider conducting all or some of the background check. In order to participate together in important services and programs, such as warranty and recall programs, we may provide signatures to Nissan dealerships, as well as other business partners that provide you related services you request and we facilitate. For example, if you enroll in NissanConnect Services and provide your signature on enrollment documentation, we will provide that documentation -including your signature - to our NissanConnect Service Provider, Sirius XM, to confirm that you have authorized your enrollment. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Social Security Number |
In very limited instances where we, for example, make a payment to you, we may collect your social security number so that we can fulfill our legal reporting obligations. If you apply to own a dealership or you operate a business and we agree to conduct business together, we may conduct a background check with your consent that requires we collect your financial information, social security number, passport number, driver’s license number, and/or state identification number. If we offer you a test drive through one of our very limited direct test drive programs, we may collect your driver’s license number and/or insurance policy number. These collections and uses are limited and specific for some activity we are conducting together, such as entering a business relationship, or lending you a vehicle to drive. |
We collect this information directly from you. In the case of background checks, we may receive some information, such as financial information, from background check Service Providers. |
In the case of background checks, we may use Service Providers to conduct this type of service and may provide your information for that purpose. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Education Employment Employment |
If you are a dealership employee or employee of a Third Party with whom Nissan does business, as part of our normal interactions we may receive information about your education and job history. If you are an employee of a Service Provider or other business partner to Nissan, we may receive information about your job role and education as a natural part of our interactions together. For example, you may include a “Dr.” in your email signature line. Nissan does not routinely actively collect this information regarding customers. |
We collect this information directly from you or in the case of dealership employees, from your employer. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Credit, Debit or ATM card number |
If you purchase something from us and use a credit card/debit card/bank card to do so, we collect the necessary information. |
We collect this information directly from you, typically through an online form. |
We do not disclose or share this information except with Service Providers for payment processing |
Protected classification characteristics |
Age Race |
We may collect demographic information about you in order to better understand your needs and how to best communicate with you or to confirm that marketing or feedback surveys are distributed to a balanced or representative segment of our customer base to ensure diversity of responses. |
We collect this information directly from you and through data provider companies. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Commercial information, including records of personal property, products, or services, which have been purchased, obtained, or considered; or records of other purchasing or consuming histories or tendencies |
Records of personal property Products or services, which have been purchased, obtained, or considered Records of other purchasing or consuming histories or tendencies |
We may collect information about vehicles you may own or in which you have expressed interest, and about service that you have obtained through a dealership. We use this information to better understand the quality and performance of our products, to manage our obligations to you as a Nissan owner such as warranty and recalls, and to communicate with you about products we think will interest you. |
We obtain this information from you directly, from dealerships with which you interact, and in limited cases from data provider companies. |
If you have expressed interest in a particular vehicle and requested contact about that vehicle, we share that information with the dealership(s) you request. This sharing may constitute a “sale” under some state laws. We disclose this information to vendors and marketing promotional partners for targeted advertising. |
Internet or other electronic network activity information |
Internet history, including browsing and search history |
We collect information about your visits and interactions with our Platforms (pages you look at, time spent on pages, etc.) in order to better understand how our Platforms are functioning, and in order to understand what products and services may interest you. |
We obtain this information through our Platforms when you visit and interact with them. |
If we conduct marketing through a marketing Service Provider, or through an advertising network, those organizations may receive this type of information.
|
Sensory data, including audio and visual data |
Audio and visual data and recordings of you |
If you call our customer support phone number, we may record your conversation for training purposes. In limited cases, you may voluntarily participate in focus research or activities. With your consent, we may capture your voice or video. If you visit our facilities that have CCTV cameras, your likeness may be captured in our efforts to enhance the safety and security of our employees and visitors. |
We obtain this information through technology during your phone call or visit to our facilities. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. For example, the Service Providers that record calls to our customer support team or the security companies that monitor our CCTV feeds. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Inferences drawn from any Personal Data (excluding Sensitive Data) collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Nissan does not create inferences from Personal Data, nor does Nissan create or receive inferences based on Sensitive Personal Data |
We work with Third Parties and advertising partners to advertise and market to you. This includes these Third Parties using information that they or we know about you, such as general demographic data and shopping/purchasing history, to develop predictions of what products and communications might interest you. We do not use Sensitive Personal Data to develop these models. |
We gather this information directly from you, through your interactions with us and our Platforms, dealerships with which you have interacted, and through data provider companies. |
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation |
Except for Precise Geolocation, only as described above in the rows regarding: Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): DL number |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
We use Service Providers to help us conduct some of our business activities and may need to provide some Sensitive Personal Data in order for them to provide service. With uncommon frequency, Sensitive Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell Sensitive Personal Data or disclose it for targeted advertising.
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, |
Precise Geolocation |
With your consent through your acceptance of Terms of Service of NissanConnect Services or by mobile device, we may collect Precise Geolocation in order to provide location-dependent navigation, and connected vehicle services. We may also use Precise Geolocation to provide location-dependent app services if you have permitted us to do so on your device. Though Nissan does not obtain Geolocation from your device for marketing purposes, we may employ a vendor that uses your mobile device’s Precise Geolocation for advertising purposes with your consent. |
We receive this data with your consent from your vehicle or from your mobile device. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We might also provide geolocation to owners of fleet vehicles (rental cars or cars that a commercial entity owns but provides to its employees), subject to certain contractual and legal restrictions. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.
|
Other Personal and Non-Personal Data |
Information collected directly from connected vehicles Vehicle description General Geolocation Service Data Information about anyone making a NissanConnect Services call from your Vehicle or under your account (including the date, time, and duration of the call and any response agent notes written during a call) |
We use this information: · To Respond to service requests, airbag deployment or severe impact |
We obtain this information directly from your vehicle. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We may provide this information to Affiliates in connection with our attempts to communicate with you or recover your vehicle pursuant to agreements governing the lease or financing of your vehicle.
|
Your Privacy Rights
Categories of Information We Collect, Use and Disclose (Including Use or Disclosure for Targeted Advertising)
The following chart identifies broad categories of Personal Data as defined in the California Consumer Privacy Act (CCPA) and provides information on the specific types of Personal Data within those broad categories that Nissan collects for all U.S. Consumers (as allowed by law) based on your interactions with Nissan and the consent(s) you have provided where needed. The chart also identifies how Nissan uses the data, how Nissan collected the data (from where or from whom did we receive it), and when and to whom Nissan disclosed the Personal Data for a business purpose in the last 12 months.
Some state laws define the “sale” of Personal Data as any instance of disclosing that data to a Third Party for any benefit, even if no money is exchanged. Where a disclosure is considered a “sale” under state privacy laws in California or elsewhere, we have highlighted these instances by describing the disclosure in Bold Underline.
In addition to the information provided in the chart, please note:
- In the course of business we may unintentionally receive some Personal Data not described below (for example, if you contact our customer support function and include in your email some Personal Information we do not request). Though we try to eliminate any unrequested, unneeded information, there may be cases in which this Personal Data remains in our systems for some period of time.
- In the Data Nissan Collects/Uses column below, we identify certain types of data we collect and use in order to illustrate which types of data points fall within the broad category we actively collect and use. This column does not include every possible example and there may be similar data points that the chart does not explicitly disclose, but we have provided representative examples that explain the most common uses of each type of data described. For example, this column discloses that we may collect and use postal address, which is intended as a general statement that may encompass similar data points, such as current postal address, former postal address, and secondary mailing address.
- Like all companies, Nissan has a legal obligation to share some Personal Data with government entities in certain situations. For example, we are required to share Personal Data such as name and social security number to the IRS when we pay someone (such as a sweepstakes or contest winner). We are also obligated to provide certain limited Personal Data according to the terms of a subpoena, court order, search warrant or if requested by a legal organization in case of a lawsuit. We only supply such information with appropriate documentation, and we provide the minimum amount required to protect our legal status or to meet our compliance or legal requirements.
- Nissan shares some information with our affiliated Nissan companies in order to facilitate business we do together and accomplish our shared business goals. For example, we may share your name and contact information, along with the VIN of a vehicle you have purchased, with our affiliated NMAC organization to facilitate an auto loan you have requested.
- Nissan uses Service Providers to help us with our IT systems, data management, security, and software applications that may hold or interact with Personal Data. We use these Service Providers to help ensure that the data is protected in accordance with high industry standards. We share the Personal Data in most of the broad categories described in the Data Nissan Collects/Uses column with these Service Providers and obtain assurances from those vendors that limit the ways in which they are allowed to use your data.
- Although Nissan uses “sale” below as required by state privacy laws in California and elsewhere, we think you should know that Nissan does not create or sell any customer inference profiles. Nissan does not sell any driving activity data to insurance companies for programs that might directly impact your premiums unless you have consented or asked an insurance company to retrieve this information, nor do we sell personal information to marketing companies to send you advertising for products or services that are not related to Nissan.
- To the extent your phone number is obtained for the specific purpose of an SMS messaging campaign governed by an Application-to-person (A2P) 10 digit long code (10 DLC) registration submitted to the Campaign Registry, your phone number will be used solely pursuant to the terms you consent to when you enroll in that specific offer and not shared with any Third Parties.
| Broad Category of Personal Data as defined in the California Consumer Privacy Act | Data Nissan Collects/Uses | How Nissan Uses the Data | How Nissan Collects the Data | When and to Whom Nissan Discloses the Data *If the disclosure is considered a “sale” under state privacy laws, it appears in Bold and is Underlined. |
|---|---|---|---|---|
Identifiers |
Identifiers that identify a person Examples: |
· Provide products and services · Administer your account(s) and process payments for products and services |
We can receive this information online or offline and receive most of this information directly from consumers and potential customers through our Platforms and other direct interactions, such as customer support, or from a dealer when a vehicle is purchased from them.
|
We use Service Providers to provide services and conduct some of our business activities and may provide or provide access to some identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. We may use Third Party marketing providers to launch advertising campaigns, and we might need to provide them email address and name for each of the intended recipients of the advertising campaign. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose identifiers to Nissan dealerships. Where we share this information with dealerships or Third Parties in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. We may share some limited information, such as IP address, with our network of advertising vendors in a way that could constitute a “sale” under some state laws. |
Identifiers |
Identifiers that identify a vehicle Example: |
In order to use as little Personal Data as possible while still fulfilling necessary services, business activities, and obligations, we often use Vehicle Identification Numbers (VINs) as the primary identifier of a vehicle.
|
We receive VINs primarily through Nissan dealerships, or through direct customer input through our Owner Portal or other online/mobile applications. |
We use Service Providers to provide services and conduct some of our business activities and may provide directly or provide access to vehicle identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose vehicle identifiers to Nissan dealerships. |
Identifiers |
Examples: |
When you visit our websites or mobile applications, those sites typically collect some automated information from your computer, including the IP address. An IP address can give us information about your general location, such as your country or state. We use this information to identify unique visitors to our Platforms, customize Platform experiences, and if you have expressed interest in a vehicle or service, to suggest a dealership that may be close to your general location. |
Your computer browser or device provides us this information directly. |
We may use website data analytics Service Providers to analyze our online data, in which case these Service Providers may have access to your IP address and/or device ID in the course of providing service to us. We may also use advertising Service Providers to help us deliver ads to you on our websites and other websites. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Name |
As referenced above in “Identifiers that identify a person,” we may have and share your name and contact information. We may have a copy of your signature on any legal agreements you have signed with us on your own behalf or on behalf of your company. |
We receive your name and contact information as noted in Identifiers that identify a person. We typically receive your signature through documents you provide to us directly, or through signed documents your employer or the dealership through which you have purchased, leased, or serviced a vehicle provides to us. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. In addition to Service Providers which may receive your name and contact information for purposes disclosed above in “Identifiers that identify a person,” we also may use Service Providers to assist us with business services related to your signature. For example, if you have applied to become a dealership owner, we will ask for your consent for the necessary background check through a signature, which we provide to the Service Provider conducting all or some of the background check. In order to participate together in important services and programs, such as warranty and recall programs, we may provide signatures to Nissan dealerships, as well as other business partners that provide you related services you request and we facilitate. For example, if you enroll in NissanConnect Services and provide your signature on enrollment documentation, we will provide that documentation -including your signature - to our NissanConnect Service Provider, Sirius XM, to confirm that you have authorized your enrollment. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Social Security Number |
In very limited instances where we, for example, make a payment to you, we may collect your social security number so that we can fulfill our legal reporting obligations. If you apply to own a dealership or you operate a business and we agree to conduct business together, we may conduct a background check with your consent that requires we collect your financial information, social security number, passport number, driver’s license number, and/or state identification number. If we offer you a test drive through one of our very limited direct test drive programs, we may collect your driver’s license number and/or insurance policy number. These collections and uses are limited and specific for some activity we are conducting together, such as entering a business relationship, or lending you a vehicle to drive. |
We collect this information directly from you. In the case of background checks, we may receive some information, such as financial information, from background check Service Providers. |
In the case of background checks, we may use Service Providers to conduct this type of service and may provide your information for that purpose. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Education Employment Employment |
If you are a dealership employee or employee of a Third Party with whom Nissan does business, as part of our normal interactions we may receive information about your education and job history. If you are an employee of a Service Provider or other business partner to Nissan, we may receive information about your job role and education as a natural part of our interactions together. For example, you may include a “Dr.” in your email signature line. Nissan does not routinely actively collect this information regarding customers. |
We collect this information directly from you or in the case of dealership employees, from your employer. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Credit, Debit or ATM card number |
If you purchase something from us and use a credit card/debit card/bank card to do so, we collect the necessary information. |
We collect this information directly from you, typically through an online form. |
We do not disclose or share this information except with Service Providers for payment processing |
Protected classification characteristics |
Age Race |
We may collect demographic information about you in order to better understand your needs and how to best communicate with you or to confirm that marketing or feedback surveys are distributed to a balanced or representative segment of our customer base to ensure diversity of responses. |
We collect this information directly from you and through data provider companies. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Commercial information, including records of personal property, products, or services, which have been purchased, obtained, or considered; or records of other purchasing or consuming histories or tendencies |
Records of personal property Products or services, which have been purchased, obtained, or considered Records of other purchasing or consuming histories or tendencies |
We may collect information about vehicles you may own or in which you have expressed interest, and about service that you have obtained through a dealership. We use this information to better understand the quality and performance of our products, to manage our obligations to you as a Nissan owner such as warranty and recalls, and to communicate with you about products we think will interest you. |
We obtain this information from you directly, from dealerships with which you interact, and in limited cases from data provider companies. |
If you have expressed interest in a particular vehicle and requested contact about that vehicle, we share that information with the dealership(s) you request. This sharing may constitute a “sale” under some state laws. We disclose this information to vendors and marketing promotional partners for targeted advertising. |
Internet or other electronic network activity information |
Internet history, including browsing and search history |
We collect information about your visits and interactions with our Platforms (pages you look at, time spent on pages, etc.) in order to better understand how our Platforms are functioning, and in order to understand what products and services may interest you. |
We obtain this information through our Platforms when you visit and interact with them. |
If we conduct marketing through a marketing Service Provider, or through an advertising network, those organizations may receive this type of information.
|
Sensory data, including audio and visual data |
Audio and visual data and recordings of you |
If you call our customer support phone number, we may record your conversation for training purposes. In limited cases, you may voluntarily participate in focus research or activities. With your consent, we may capture your voice or video. If you visit our facilities that have CCTV cameras, your likeness may be captured in our efforts to enhance the safety and security of our employees and visitors. |
We obtain this information through technology during your phone call or visit to our facilities. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. For example, the Service Providers that record calls to our customer support team or the security companies that monitor our CCTV feeds. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Inferences drawn from any Personal Data (excluding Sensitive Data) collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Nissan does not create inferences from Personal Data, nor does Nissan create or receive inferences based on Sensitive Personal Data |
We work with Third Parties and advertising partners to advertise and market to you. This includes these Third Parties using information that they or we know about you, such as general demographic data and shopping/purchasing history, to develop predictions of what products and communications might interest you. We do not use Sensitive Personal Data to develop these models. |
We gather this information directly from you, through your interactions with us and our Platforms, dealerships with which you have interacted, and through data provider companies. |
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation |
Except for Precise Geolocation, only as described above in the rows regarding: Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): DL number |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
We use Service Providers to help us conduct some of our business activities and may need to provide some Sensitive Personal Data in order for them to provide service. With uncommon frequency, Sensitive Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell Sensitive Personal Data or disclose it for targeted advertising.
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, |
Precise Geolocation |
With your consent through your acceptance of Terms of Service of NissanConnect Services or by mobile device, we may collect Precise Geolocation in order to provide location-dependent navigation, and connected vehicle services. We may also use Precise Geolocation to provide location-dependent app services if you have permitted us to do so on your device. Though Nissan does not obtain Geolocation from your device for marketing purposes, we may employ a vendor that uses your mobile device’s Precise Geolocation for advertising purposes with your consent. |
We receive this data with your consent from your vehicle or from your mobile device. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We might also provide geolocation to owners of fleet vehicles (rental cars or cars that a commercial entity owns but provides to its employees), subject to certain contractual and legal restrictions. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.
|
Other Personal and Non-Personal Data |
Information collected directly from connected vehicles Vehicle description General Geolocation Service Data Information about anyone making a NissanConnect Services call from your Vehicle or under your account (including the date, time, and duration of the call and any response agent notes written during a call) |
We use this information: · To Respond to service requests, airbag deployment or severe impact |
We obtain this information directly from your vehicle. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We may provide this information to Affiliates in connection with our attempts to communicate with you or recover your vehicle pursuant to agreements governing the lease or financing of your vehicle.
|
Exercising Your Privacy Rights
Categories of Information We Collect, Use and Disclose (Including Use or Disclosure for Targeted Advertising)
The following chart identifies broad categories of Personal Data as defined in the California Consumer Privacy Act (CCPA) and provides information on the specific types of Personal Data within those broad categories that Nissan collects for all U.S. Consumers (as allowed by law) based on your interactions with Nissan and the consent(s) you have provided where needed. The chart also identifies how Nissan uses the data, how Nissan collected the data (from where or from whom did we receive it), and when and to whom Nissan disclosed the Personal Data for a business purpose in the last 12 months.
Some state laws define the “sale” of Personal Data as any instance of disclosing that data to a Third Party for any benefit, even if no money is exchanged. Where a disclosure is considered a “sale” under state privacy laws in California or elsewhere, we have highlighted these instances by describing the disclosure in Bold Underline.
In addition to the information provided in the chart, please note:
- In the course of business we may unintentionally receive some Personal Data not described below (for example, if you contact our customer support function and include in your email some Personal Information we do not request). Though we try to eliminate any unrequested, unneeded information, there may be cases in which this Personal Data remains in our systems for some period of time.
- In the Data Nissan Collects/Uses column below, we identify certain types of data we collect and use in order to illustrate which types of data points fall within the broad category we actively collect and use. This column does not include every possible example and there may be similar data points that the chart does not explicitly disclose, but we have provided representative examples that explain the most common uses of each type of data described. For example, this column discloses that we may collect and use postal address, which is intended as a general statement that may encompass similar data points, such as current postal address, former postal address, and secondary mailing address.
- Like all companies, Nissan has a legal obligation to share some Personal Data with government entities in certain situations. For example, we are required to share Personal Data such as name and social security number to the IRS when we pay someone (such as a sweepstakes or contest winner). We are also obligated to provide certain limited Personal Data according to the terms of a subpoena, court order, search warrant or if requested by a legal organization in case of a lawsuit. We only supply such information with appropriate documentation, and we provide the minimum amount required to protect our legal status or to meet our compliance or legal requirements.
- Nissan shares some information with our affiliated Nissan companies in order to facilitate business we do together and accomplish our shared business goals. For example, we may share your name and contact information, along with the VIN of a vehicle you have purchased, with our affiliated NMAC organization to facilitate an auto loan you have requested.
- Nissan uses Service Providers to help us with our IT systems, data management, security, and software applications that may hold or interact with Personal Data. We use these Service Providers to help ensure that the data is protected in accordance with high industry standards. We share the Personal Data in most of the broad categories described in the Data Nissan Collects/Uses column with these Service Providers and obtain assurances from those vendors that limit the ways in which they are allowed to use your data.
- Although Nissan uses “sale” below as required by state privacy laws in California and elsewhere, we think you should know that Nissan does not create or sell any customer inference profiles. Nissan does not sell any driving activity data to insurance companies for programs that might directly impact your premiums unless you have consented or asked an insurance company to retrieve this information, nor do we sell personal information to marketing companies to send you advertising for products or services that are not related to Nissan.
- To the extent your phone number is obtained for the specific purpose of an SMS messaging campaign governed by an Application-to-person (A2P) 10 digit long code (10 DLC) registration submitted to the Campaign Registry, your phone number will be used solely pursuant to the terms you consent to when you enroll in that specific offer and not shared with any Third Parties.
| Broad Category of Personal Data as defined in the California Consumer Privacy Act | Data Nissan Collects/Uses | How Nissan Uses the Data | How Nissan Collects the Data | When and to Whom Nissan Discloses the Data *If the disclosure is considered a “sale” under state privacy laws, it appears in Bold and is Underlined. |
|---|---|---|---|---|
Identifiers |
Identifiers that identify a person Examples: |
· Provide products and services · Administer your account(s) and process payments for products and services |
We can receive this information online or offline and receive most of this information directly from consumers and potential customers through our Platforms and other direct interactions, such as customer support, or from a dealer when a vehicle is purchased from them.
|
We use Service Providers to provide services and conduct some of our business activities and may provide or provide access to some identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. We may use Third Party marketing providers to launch advertising campaigns, and we might need to provide them email address and name for each of the intended recipients of the advertising campaign. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose identifiers to Nissan dealerships. Where we share this information with dealerships or Third Parties in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. We may share some limited information, such as IP address, with our network of advertising vendors in a way that could constitute a “sale” under some state laws. |
Identifiers |
Identifiers that identify a vehicle Example: |
In order to use as little Personal Data as possible while still fulfilling necessary services, business activities, and obligations, we often use Vehicle Identification Numbers (VINs) as the primary identifier of a vehicle.
|
We receive VINs primarily through Nissan dealerships, or through direct customer input through our Owner Portal or other online/mobile applications. |
We use Service Providers to provide services and conduct some of our business activities and may provide directly or provide access to vehicle identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose vehicle identifiers to Nissan dealerships. |
Identifiers |
Examples: |
When you visit our websites or mobile applications, those sites typically collect some automated information from your computer, including the IP address. An IP address can give us information about your general location, such as your country or state. We use this information to identify unique visitors to our Platforms, customize Platform experiences, and if you have expressed interest in a vehicle or service, to suggest a dealership that may be close to your general location. |
Your computer browser or device provides us this information directly. |
We may use website data analytics Service Providers to analyze our online data, in which case these Service Providers may have access to your IP address and/or device ID in the course of providing service to us. We may also use advertising Service Providers to help us deliver ads to you on our websites and other websites. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Name |
As referenced above in “Identifiers that identify a person,” we may have and share your name and contact information. We may have a copy of your signature on any legal agreements you have signed with us on your own behalf or on behalf of your company. |
We receive your name and contact information as noted in Identifiers that identify a person. We typically receive your signature through documents you provide to us directly, or through signed documents your employer or the dealership through which you have purchased, leased, or serviced a vehicle provides to us. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. In addition to Service Providers which may receive your name and contact information for purposes disclosed above in “Identifiers that identify a person,” we also may use Service Providers to assist us with business services related to your signature. For example, if you have applied to become a dealership owner, we will ask for your consent for the necessary background check through a signature, which we provide to the Service Provider conducting all or some of the background check. In order to participate together in important services and programs, such as warranty and recall programs, we may provide signatures to Nissan dealerships, as well as other business partners that provide you related services you request and we facilitate. For example, if you enroll in NissanConnect Services and provide your signature on enrollment documentation, we will provide that documentation -including your signature - to our NissanConnect Service Provider, Sirius XM, to confirm that you have authorized your enrollment. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Social Security Number |
In very limited instances where we, for example, make a payment to you, we may collect your social security number so that we can fulfill our legal reporting obligations. If you apply to own a dealership or you operate a business and we agree to conduct business together, we may conduct a background check with your consent that requires we collect your financial information, social security number, passport number, driver’s license number, and/or state identification number. If we offer you a test drive through one of our very limited direct test drive programs, we may collect your driver’s license number and/or insurance policy number. These collections and uses are limited and specific for some activity we are conducting together, such as entering a business relationship, or lending you a vehicle to drive. |
We collect this information directly from you. In the case of background checks, we may receive some information, such as financial information, from background check Service Providers. |
In the case of background checks, we may use Service Providers to conduct this type of service and may provide your information for that purpose. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Education Employment Employment |
If you are a dealership employee or employee of a Third Party with whom Nissan does business, as part of our normal interactions we may receive information about your education and job history. If you are an employee of a Service Provider or other business partner to Nissan, we may receive information about your job role and education as a natural part of our interactions together. For example, you may include a “Dr.” in your email signature line. Nissan does not routinely actively collect this information regarding customers. |
We collect this information directly from you or in the case of dealership employees, from your employer. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Credit, Debit or ATM card number |
If you purchase something from us and use a credit card/debit card/bank card to do so, we collect the necessary information. |
We collect this information directly from you, typically through an online form. |
We do not disclose or share this information except with Service Providers for payment processing |
Protected classification characteristics |
Age Race |
We may collect demographic information about you in order to better understand your needs and how to best communicate with you or to confirm that marketing or feedback surveys are distributed to a balanced or representative segment of our customer base to ensure diversity of responses. |
We collect this information directly from you and through data provider companies. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Commercial information, including records of personal property, products, or services, which have been purchased, obtained, or considered; or records of other purchasing or consuming histories or tendencies |
Records of personal property Products or services, which have been purchased, obtained, or considered Records of other purchasing or consuming histories or tendencies |
We may collect information about vehicles you may own or in which you have expressed interest, and about service that you have obtained through a dealership. We use this information to better understand the quality and performance of our products, to manage our obligations to you as a Nissan owner such as warranty and recalls, and to communicate with you about products we think will interest you. |
We obtain this information from you directly, from dealerships with which you interact, and in limited cases from data provider companies. |
If you have expressed interest in a particular vehicle and requested contact about that vehicle, we share that information with the dealership(s) you request. This sharing may constitute a “sale” under some state laws. We disclose this information to vendors and marketing promotional partners for targeted advertising. |
Internet or other electronic network activity information |
Internet history, including browsing and search history |
We collect information about your visits and interactions with our Platforms (pages you look at, time spent on pages, etc.) in order to better understand how our Platforms are functioning, and in order to understand what products and services may interest you. |
We obtain this information through our Platforms when you visit and interact with them. |
If we conduct marketing through a marketing Service Provider, or through an advertising network, those organizations may receive this type of information.
|
Sensory data, including audio and visual data |
Audio and visual data and recordings of you |
If you call our customer support phone number, we may record your conversation for training purposes. In limited cases, you may voluntarily participate in focus research or activities. With your consent, we may capture your voice or video. If you visit our facilities that have CCTV cameras, your likeness may be captured in our efforts to enhance the safety and security of our employees and visitors. |
We obtain this information through technology during your phone call or visit to our facilities. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. For example, the Service Providers that record calls to our customer support team or the security companies that monitor our CCTV feeds. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Inferences drawn from any Personal Data (excluding Sensitive Data) collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Nissan does not create inferences from Personal Data, nor does Nissan create or receive inferences based on Sensitive Personal Data |
We work with Third Parties and advertising partners to advertise and market to you. This includes these Third Parties using information that they or we know about you, such as general demographic data and shopping/purchasing history, to develop predictions of what products and communications might interest you. We do not use Sensitive Personal Data to develop these models. |
We gather this information directly from you, through your interactions with us and our Platforms, dealerships with which you have interacted, and through data provider companies. |
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation |
Except for Precise Geolocation, only as described above in the rows regarding: Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): DL number |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
We use Service Providers to help us conduct some of our business activities and may need to provide some Sensitive Personal Data in order for them to provide service. With uncommon frequency, Sensitive Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell Sensitive Personal Data or disclose it for targeted advertising.
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, |
Precise Geolocation |
With your consent through your acceptance of Terms of Service of NissanConnect Services or by mobile device, we may collect Precise Geolocation in order to provide location-dependent navigation, and connected vehicle services. We may also use Precise Geolocation to provide location-dependent app services if you have permitted us to do so on your device. Though Nissan does not obtain Geolocation from your device for marketing purposes, we may employ a vendor that uses your mobile device’s Precise Geolocation for advertising purposes with your consent. |
We receive this data with your consent from your vehicle or from your mobile device. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We might also provide geolocation to owners of fleet vehicles (rental cars or cars that a commercial entity owns but provides to its employees), subject to certain contractual and legal restrictions. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.
|
Other Personal and Non-Personal Data |
Information collected directly from connected vehicles Vehicle description General Geolocation Service Data Information about anyone making a NissanConnect Services call from your Vehicle or under your account (including the date, time, and duration of the call and any response agent notes written during a call) |
We use this information: · To Respond to service requests, airbag deployment or severe impact |
We obtain this information directly from your vehicle. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We may provide this information to Affiliates in connection with our attempts to communicate with you or recover your vehicle pursuant to agreements governing the lease or financing of your vehicle.
|
Safeguarding your Information
Categories of Information We Collect, Use and Disclose (Including Use or Disclosure for Targeted Advertising)
The following chart identifies broad categories of Personal Data as defined in the California Consumer Privacy Act (CCPA) and provides information on the specific types of Personal Data within those broad categories that Nissan collects for all U.S. Consumers (as allowed by law) based on your interactions with Nissan and the consent(s) you have provided where needed. The chart also identifies how Nissan uses the data, how Nissan collected the data (from where or from whom did we receive it), and when and to whom Nissan disclosed the Personal Data for a business purpose in the last 12 months.
Some state laws define the “sale” of Personal Data as any instance of disclosing that data to a Third Party for any benefit, even if no money is exchanged. Where a disclosure is considered a “sale” under state privacy laws in California or elsewhere, we have highlighted these instances by describing the disclosure in Bold Underline.
In addition to the information provided in the chart, please note:
- In the course of business we may unintentionally receive some Personal Data not described below (for example, if you contact our customer support function and include in your email some Personal Information we do not request). Though we try to eliminate any unrequested, unneeded information, there may be cases in which this Personal Data remains in our systems for some period of time.
- In the Data Nissan Collects/Uses column below, we identify certain types of data we collect and use in order to illustrate which types of data points fall within the broad category we actively collect and use. This column does not include every possible example and there may be similar data points that the chart does not explicitly disclose, but we have provided representative examples that explain the most common uses of each type of data described. For example, this column discloses that we may collect and use postal address, which is intended as a general statement that may encompass similar data points, such as current postal address, former postal address, and secondary mailing address.
- Like all companies, Nissan has a legal obligation to share some Personal Data with government entities in certain situations. For example, we are required to share Personal Data such as name and social security number to the IRS when we pay someone (such as a sweepstakes or contest winner). We are also obligated to provide certain limited Personal Data according to the terms of a subpoena, court order, search warrant or if requested by a legal organization in case of a lawsuit. We only supply such information with appropriate documentation, and we provide the minimum amount required to protect our legal status or to meet our compliance or legal requirements.
- Nissan shares some information with our affiliated Nissan companies in order to facilitate business we do together and accomplish our shared business goals. For example, we may share your name and contact information, along with the VIN of a vehicle you have purchased, with our affiliated NMAC organization to facilitate an auto loan you have requested.
- Nissan uses Service Providers to help us with our IT systems, data management, security, and software applications that may hold or interact with Personal Data. We use these Service Providers to help ensure that the data is protected in accordance with high industry standards. We share the Personal Data in most of the broad categories described in the Data Nissan Collects/Uses column with these Service Providers and obtain assurances from those vendors that limit the ways in which they are allowed to use your data.
- Although Nissan uses “sale” below as required by state privacy laws in California and elsewhere, we think you should know that Nissan does not create or sell any customer inference profiles. Nissan does not sell any driving activity data to insurance companies for programs that might directly impact your premiums unless you have consented or asked an insurance company to retrieve this information, nor do we sell personal information to marketing companies to send you advertising for products or services that are not related to Nissan.
- To the extent your phone number is obtained for the specific purpose of an SMS messaging campaign governed by an Application-to-person (A2P) 10 digit long code (10 DLC) registration submitted to the Campaign Registry, your phone number will be used solely pursuant to the terms you consent to when you enroll in that specific offer and not shared with any Third Parties.
| Broad Category of Personal Data as defined in the California Consumer Privacy Act | Data Nissan Collects/Uses | How Nissan Uses the Data | How Nissan Collects the Data | When and to Whom Nissan Discloses the Data *If the disclosure is considered a “sale” under state privacy laws, it appears in Bold and is Underlined. |
|---|---|---|---|---|
Identifiers |
Identifiers that identify a person Examples: |
· Provide products and services · Administer your account(s) and process payments for products and services |
We can receive this information online or offline and receive most of this information directly from consumers and potential customers through our Platforms and other direct interactions, such as customer support, or from a dealer when a vehicle is purchased from them.
|
We use Service Providers to provide services and conduct some of our business activities and may provide or provide access to some identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. We may use Third Party marketing providers to launch advertising campaigns, and we might need to provide them email address and name for each of the intended recipients of the advertising campaign. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose identifiers to Nissan dealerships. Where we share this information with dealerships or Third Parties in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. We may share some limited information, such as IP address, with our network of advertising vendors in a way that could constitute a “sale” under some state laws. |
Identifiers |
Identifiers that identify a vehicle Example: |
In order to use as little Personal Data as possible while still fulfilling necessary services, business activities, and obligations, we often use Vehicle Identification Numbers (VINs) as the primary identifier of a vehicle.
|
We receive VINs primarily through Nissan dealerships, or through direct customer input through our Owner Portal or other online/mobile applications. |
We use Service Providers to provide services and conduct some of our business activities and may provide directly or provide access to vehicle identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose vehicle identifiers to Nissan dealerships. |
Identifiers |
Examples: |
When you visit our websites or mobile applications, those sites typically collect some automated information from your computer, including the IP address. An IP address can give us information about your general location, such as your country or state. We use this information to identify unique visitors to our Platforms, customize Platform experiences, and if you have expressed interest in a vehicle or service, to suggest a dealership that may be close to your general location. |
Your computer browser or device provides us this information directly. |
We may use website data analytics Service Providers to analyze our online data, in which case these Service Providers may have access to your IP address and/or device ID in the course of providing service to us. We may also use advertising Service Providers to help us deliver ads to you on our websites and other websites. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Name |
As referenced above in “Identifiers that identify a person,” we may have and share your name and contact information. We may have a copy of your signature on any legal agreements you have signed with us on your own behalf or on behalf of your company. |
We receive your name and contact information as noted in Identifiers that identify a person. We typically receive your signature through documents you provide to us directly, or through signed documents your employer or the dealership through which you have purchased, leased, or serviced a vehicle provides to us. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. In addition to Service Providers which may receive your name and contact information for purposes disclosed above in “Identifiers that identify a person,” we also may use Service Providers to assist us with business services related to your signature. For example, if you have applied to become a dealership owner, we will ask for your consent for the necessary background check through a signature, which we provide to the Service Provider conducting all or some of the background check. In order to participate together in important services and programs, such as warranty and recall programs, we may provide signatures to Nissan dealerships, as well as other business partners that provide you related services you request and we facilitate. For example, if you enroll in NissanConnect Services and provide your signature on enrollment documentation, we will provide that documentation -including your signature - to our NissanConnect Service Provider, Sirius XM, to confirm that you have authorized your enrollment. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Social Security Number |
In very limited instances where we, for example, make a payment to you, we may collect your social security number so that we can fulfill our legal reporting obligations. If you apply to own a dealership or you operate a business and we agree to conduct business together, we may conduct a background check with your consent that requires we collect your financial information, social security number, passport number, driver’s license number, and/or state identification number. If we offer you a test drive through one of our very limited direct test drive programs, we may collect your driver’s license number and/or insurance policy number. These collections and uses are limited and specific for some activity we are conducting together, such as entering a business relationship, or lending you a vehicle to drive. |
We collect this information directly from you. In the case of background checks, we may receive some information, such as financial information, from background check Service Providers. |
In the case of background checks, we may use Service Providers to conduct this type of service and may provide your information for that purpose. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Education Employment Employment |
If you are a dealership employee or employee of a Third Party with whom Nissan does business, as part of our normal interactions we may receive information about your education and job history. If you are an employee of a Service Provider or other business partner to Nissan, we may receive information about your job role and education as a natural part of our interactions together. For example, you may include a “Dr.” in your email signature line. Nissan does not routinely actively collect this information regarding customers. |
We collect this information directly from you or in the case of dealership employees, from your employer. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Credit, Debit or ATM card number |
If you purchase something from us and use a credit card/debit card/bank card to do so, we collect the necessary information. |
We collect this information directly from you, typically through an online form. |
We do not disclose or share this information except with Service Providers for payment processing |
Protected classification characteristics |
Age Race |
We may collect demographic information about you in order to better understand your needs and how to best communicate with you or to confirm that marketing or feedback surveys are distributed to a balanced or representative segment of our customer base to ensure diversity of responses. |
We collect this information directly from you and through data provider companies. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Commercial information, including records of personal property, products, or services, which have been purchased, obtained, or considered; or records of other purchasing or consuming histories or tendencies |
Records of personal property Products or services, which have been purchased, obtained, or considered Records of other purchasing or consuming histories or tendencies |
We may collect information about vehicles you may own or in which you have expressed interest, and about service that you have obtained through a dealership. We use this information to better understand the quality and performance of our products, to manage our obligations to you as a Nissan owner such as warranty and recalls, and to communicate with you about products we think will interest you. |
We obtain this information from you directly, from dealerships with which you interact, and in limited cases from data provider companies. |
If you have expressed interest in a particular vehicle and requested contact about that vehicle, we share that information with the dealership(s) you request. This sharing may constitute a “sale” under some state laws. We disclose this information to vendors and marketing promotional partners for targeted advertising. |
Internet or other electronic network activity information |
Internet history, including browsing and search history |
We collect information about your visits and interactions with our Platforms (pages you look at, time spent on pages, etc.) in order to better understand how our Platforms are functioning, and in order to understand what products and services may interest you. |
We obtain this information through our Platforms when you visit and interact with them. |
If we conduct marketing through a marketing Service Provider, or through an advertising network, those organizations may receive this type of information.
|
Sensory data, including audio and visual data |
Audio and visual data and recordings of you |
If you call our customer support phone number, we may record your conversation for training purposes. In limited cases, you may voluntarily participate in focus research or activities. With your consent, we may capture your voice or video. If you visit our facilities that have CCTV cameras, your likeness may be captured in our efforts to enhance the safety and security of our employees and visitors. |
We obtain this information through technology during your phone call or visit to our facilities. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. For example, the Service Providers that record calls to our customer support team or the security companies that monitor our CCTV feeds. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Inferences drawn from any Personal Data (excluding Sensitive Data) collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Nissan does not create inferences from Personal Data, nor does Nissan create or receive inferences based on Sensitive Personal Data |
We work with Third Parties and advertising partners to advertise and market to you. This includes these Third Parties using information that they or we know about you, such as general demographic data and shopping/purchasing history, to develop predictions of what products and communications might interest you. We do not use Sensitive Personal Data to develop these models. |
We gather this information directly from you, through your interactions with us and our Platforms, dealerships with which you have interacted, and through data provider companies. |
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation |
Except for Precise Geolocation, only as described above in the rows regarding: Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): DL number |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
We use Service Providers to help us conduct some of our business activities and may need to provide some Sensitive Personal Data in order for them to provide service. With uncommon frequency, Sensitive Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell Sensitive Personal Data or disclose it for targeted advertising.
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, |
Precise Geolocation |
With your consent through your acceptance of Terms of Service of NissanConnect Services or by mobile device, we may collect Precise Geolocation in order to provide location-dependent navigation, and connected vehicle services. We may also use Precise Geolocation to provide location-dependent app services if you have permitted us to do so on your device. Though Nissan does not obtain Geolocation from your device for marketing purposes, we may employ a vendor that uses your mobile device’s Precise Geolocation for advertising purposes with your consent. |
We receive this data with your consent from your vehicle or from your mobile device. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We might also provide geolocation to owners of fleet vehicles (rental cars or cars that a commercial entity owns but provides to its employees), subject to certain contractual and legal restrictions. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.
|
Other Personal and Non-Personal Data |
Information collected directly from connected vehicles Vehicle description General Geolocation Service Data Information about anyone making a NissanConnect Services call from your Vehicle or under your account (including the date, time, and duration of the call and any response agent notes written during a call) |
We use this information: · To Respond to service requests, airbag deployment or severe impact |
We obtain this information directly from your vehicle. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We may provide this information to Affiliates in connection with our attempts to communicate with you or recover your vehicle pursuant to agreements governing the lease or financing of your vehicle.
|
Updating your Account Information
Categories of Information We Collect, Use and Disclose (Including Use or Disclosure for Targeted Advertising)
The following chart identifies broad categories of Personal Data as defined in the California Consumer Privacy Act (CCPA) and provides information on the specific types of Personal Data within those broad categories that Nissan collects for all U.S. Consumers (as allowed by law) based on your interactions with Nissan and the consent(s) you have provided where needed. The chart also identifies how Nissan uses the data, how Nissan collected the data (from where or from whom did we receive it), and when and to whom Nissan disclosed the Personal Data for a business purpose in the last 12 months.
Some state laws define the “sale” of Personal Data as any instance of disclosing that data to a Third Party for any benefit, even if no money is exchanged. Where a disclosure is considered a “sale” under state privacy laws in California or elsewhere, we have highlighted these instances by describing the disclosure in Bold Underline.
In addition to the information provided in the chart, please note:
- In the course of business we may unintentionally receive some Personal Data not described below (for example, if you contact our customer support function and include in your email some Personal Information we do not request). Though we try to eliminate any unrequested, unneeded information, there may be cases in which this Personal Data remains in our systems for some period of time.
- In the Data Nissan Collects/Uses column below, we identify certain types of data we collect and use in order to illustrate which types of data points fall within the broad category we actively collect and use. This column does not include every possible example and there may be similar data points that the chart does not explicitly disclose, but we have provided representative examples that explain the most common uses of each type of data described. For example, this column discloses that we may collect and use postal address, which is intended as a general statement that may encompass similar data points, such as current postal address, former postal address, and secondary mailing address.
- Like all companies, Nissan has a legal obligation to share some Personal Data with government entities in certain situations. For example, we are required to share Personal Data such as name and social security number to the IRS when we pay someone (such as a sweepstakes or contest winner). We are also obligated to provide certain limited Personal Data according to the terms of a subpoena, court order, search warrant or if requested by a legal organization in case of a lawsuit. We only supply such information with appropriate documentation, and we provide the minimum amount required to protect our legal status or to meet our compliance or legal requirements.
- Nissan shares some information with our affiliated Nissan companies in order to facilitate business we do together and accomplish our shared business goals. For example, we may share your name and contact information, along with the VIN of a vehicle you have purchased, with our affiliated NMAC organization to facilitate an auto loan you have requested.
- Nissan uses Service Providers to help us with our IT systems, data management, security, and software applications that may hold or interact with Personal Data. We use these Service Providers to help ensure that the data is protected in accordance with high industry standards. We share the Personal Data in most of the broad categories described in the Data Nissan Collects/Uses column with these Service Providers and obtain assurances from those vendors that limit the ways in which they are allowed to use your data.
- Although Nissan uses “sale” below as required by state privacy laws in California and elsewhere, we think you should know that Nissan does not create or sell any customer inference profiles. Nissan does not sell any driving activity data to insurance companies for programs that might directly impact your premiums unless you have consented or asked an insurance company to retrieve this information, nor do we sell personal information to marketing companies to send you advertising for products or services that are not related to Nissan.
- To the extent your phone number is obtained for the specific purpose of an SMS messaging campaign governed by an Application-to-person (A2P) 10 digit long code (10 DLC) registration submitted to the Campaign Registry, your phone number will be used solely pursuant to the terms you consent to when you enroll in that specific offer and not shared with any Third Parties.
| Broad Category of Personal Data as defined in the California Consumer Privacy Act | Data Nissan Collects/Uses | How Nissan Uses the Data | How Nissan Collects the Data | When and to Whom Nissan Discloses the Data *If the disclosure is considered a “sale” under state privacy laws, it appears in Bold and is Underlined. |
|---|---|---|---|---|
Identifiers |
Identifiers that identify a person Examples: |
· Provide products and services · Administer your account(s) and process payments for products and services |
We can receive this information online or offline and receive most of this information directly from consumers and potential customers through our Platforms and other direct interactions, such as customer support, or from a dealer when a vehicle is purchased from them.
|
We use Service Providers to provide services and conduct some of our business activities and may provide or provide access to some identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. We may use Third Party marketing providers to launch advertising campaigns, and we might need to provide them email address and name for each of the intended recipients of the advertising campaign. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose identifiers to Nissan dealerships. Where we share this information with dealerships or Third Parties in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. We may share some limited information, such as IP address, with our network of advertising vendors in a way that could constitute a “sale” under some state laws. |
Identifiers |
Identifiers that identify a vehicle Example: |
In order to use as little Personal Data as possible while still fulfilling necessary services, business activities, and obligations, we often use Vehicle Identification Numbers (VINs) as the primary identifier of a vehicle.
|
We receive VINs primarily through Nissan dealerships, or through direct customer input through our Owner Portal or other online/mobile applications. |
We use Service Providers to provide services and conduct some of our business activities and may provide directly or provide access to vehicle identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose vehicle identifiers to Nissan dealerships. |
Identifiers |
Examples: |
When you visit our websites or mobile applications, those sites typically collect some automated information from your computer, including the IP address. An IP address can give us information about your general location, such as your country or state. We use this information to identify unique visitors to our Platforms, customize Platform experiences, and if you have expressed interest in a vehicle or service, to suggest a dealership that may be close to your general location. |
Your computer browser or device provides us this information directly. |
We may use website data analytics Service Providers to analyze our online data, in which case these Service Providers may have access to your IP address and/or device ID in the course of providing service to us. We may also use advertising Service Providers to help us deliver ads to you on our websites and other websites. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Name |
As referenced above in “Identifiers that identify a person,” we may have and share your name and contact information. We may have a copy of your signature on any legal agreements you have signed with us on your own behalf or on behalf of your company. |
We receive your name and contact information as noted in Identifiers that identify a person. We typically receive your signature through documents you provide to us directly, or through signed documents your employer or the dealership through which you have purchased, leased, or serviced a vehicle provides to us. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. In addition to Service Providers which may receive your name and contact information for purposes disclosed above in “Identifiers that identify a person,” we also may use Service Providers to assist us with business services related to your signature. For example, if you have applied to become a dealership owner, we will ask for your consent for the necessary background check through a signature, which we provide to the Service Provider conducting all or some of the background check. In order to participate together in important services and programs, such as warranty and recall programs, we may provide signatures to Nissan dealerships, as well as other business partners that provide you related services you request and we facilitate. For example, if you enroll in NissanConnect Services and provide your signature on enrollment documentation, we will provide that documentation -including your signature - to our NissanConnect Service Provider, Sirius XM, to confirm that you have authorized your enrollment. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Social Security Number |
In very limited instances where we, for example, make a payment to you, we may collect your social security number so that we can fulfill our legal reporting obligations. If you apply to own a dealership or you operate a business and we agree to conduct business together, we may conduct a background check with your consent that requires we collect your financial information, social security number, passport number, driver’s license number, and/or state identification number. If we offer you a test drive through one of our very limited direct test drive programs, we may collect your driver’s license number and/or insurance policy number. These collections and uses are limited and specific for some activity we are conducting together, such as entering a business relationship, or lending you a vehicle to drive. |
We collect this information directly from you. In the case of background checks, we may receive some information, such as financial information, from background check Service Providers. |
In the case of background checks, we may use Service Providers to conduct this type of service and may provide your information for that purpose. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Education Employment Employment |
If you are a dealership employee or employee of a Third Party with whom Nissan does business, as part of our normal interactions we may receive information about your education and job history. If you are an employee of a Service Provider or other business partner to Nissan, we may receive information about your job role and education as a natural part of our interactions together. For example, you may include a “Dr.” in your email signature line. Nissan does not routinely actively collect this information regarding customers. |
We collect this information directly from you or in the case of dealership employees, from your employer. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Credit, Debit or ATM card number |
If you purchase something from us and use a credit card/debit card/bank card to do so, we collect the necessary information. |
We collect this information directly from you, typically through an online form. |
We do not disclose or share this information except with Service Providers for payment processing |
Protected classification characteristics |
Age Race |
We may collect demographic information about you in order to better understand your needs and how to best communicate with you or to confirm that marketing or feedback surveys are distributed to a balanced or representative segment of our customer base to ensure diversity of responses. |
We collect this information directly from you and through data provider companies. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Commercial information, including records of personal property, products, or services, which have been purchased, obtained, or considered; or records of other purchasing or consuming histories or tendencies |
Records of personal property Products or services, which have been purchased, obtained, or considered Records of other purchasing or consuming histories or tendencies |
We may collect information about vehicles you may own or in which you have expressed interest, and about service that you have obtained through a dealership. We use this information to better understand the quality and performance of our products, to manage our obligations to you as a Nissan owner such as warranty and recalls, and to communicate with you about products we think will interest you. |
We obtain this information from you directly, from dealerships with which you interact, and in limited cases from data provider companies. |
If you have expressed interest in a particular vehicle and requested contact about that vehicle, we share that information with the dealership(s) you request. This sharing may constitute a “sale” under some state laws. We disclose this information to vendors and marketing promotional partners for targeted advertising. |
Internet or other electronic network activity information |
Internet history, including browsing and search history |
We collect information about your visits and interactions with our Platforms (pages you look at, time spent on pages, etc.) in order to better understand how our Platforms are functioning, and in order to understand what products and services may interest you. |
We obtain this information through our Platforms when you visit and interact with them. |
If we conduct marketing through a marketing Service Provider, or through an advertising network, those organizations may receive this type of information.
|
Sensory data, including audio and visual data |
Audio and visual data and recordings of you |
If you call our customer support phone number, we may record your conversation for training purposes. In limited cases, you may voluntarily participate in focus research or activities. With your consent, we may capture your voice or video. If you visit our facilities that have CCTV cameras, your likeness may be captured in our efforts to enhance the safety and security of our employees and visitors. |
We obtain this information through technology during your phone call or visit to our facilities. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. For example, the Service Providers that record calls to our customer support team or the security companies that monitor our CCTV feeds. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Inferences drawn from any Personal Data (excluding Sensitive Data) collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Nissan does not create inferences from Personal Data, nor does Nissan create or receive inferences based on Sensitive Personal Data |
We work with Third Parties and advertising partners to advertise and market to you. This includes these Third Parties using information that they or we know about you, such as general demographic data and shopping/purchasing history, to develop predictions of what products and communications might interest you. We do not use Sensitive Personal Data to develop these models. |
We gather this information directly from you, through your interactions with us and our Platforms, dealerships with which you have interacted, and through data provider companies. |
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation |
Except for Precise Geolocation, only as described above in the rows regarding: Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): DL number |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
We use Service Providers to help us conduct some of our business activities and may need to provide some Sensitive Personal Data in order for them to provide service. With uncommon frequency, Sensitive Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell Sensitive Personal Data or disclose it for targeted advertising.
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, |
Precise Geolocation |
With your consent through your acceptance of Terms of Service of NissanConnect Services or by mobile device, we may collect Precise Geolocation in order to provide location-dependent navigation, and connected vehicle services. We may also use Precise Geolocation to provide location-dependent app services if you have permitted us to do so on your device. Though Nissan does not obtain Geolocation from your device for marketing purposes, we may employ a vendor that uses your mobile device’s Precise Geolocation for advertising purposes with your consent. |
We receive this data with your consent from your vehicle or from your mobile device. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We might also provide geolocation to owners of fleet vehicles (rental cars or cars that a commercial entity owns but provides to its employees), subject to certain contractual and legal restrictions. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.
|
Other Personal and Non-Personal Data |
Information collected directly from connected vehicles Vehicle description General Geolocation Service Data Information about anyone making a NissanConnect Services call from your Vehicle or under your account (including the date, time, and duration of the call and any response agent notes written during a call) |
We use this information: · To Respond to service requests, airbag deployment or severe impact |
We obtain this information directly from your vehicle. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We may provide this information to Affiliates in connection with our attempts to communicate with you or recover your vehicle pursuant to agreements governing the lease or financing of your vehicle.
|
Children and Minors
Categories of Information We Collect, Use and Disclose (Including Use or Disclosure for Targeted Advertising)
The following chart identifies broad categories of Personal Data as defined in the California Consumer Privacy Act (CCPA) and provides information on the specific types of Personal Data within those broad categories that Nissan collects for all U.S. Consumers (as allowed by law) based on your interactions with Nissan and the consent(s) you have provided where needed. The chart also identifies how Nissan uses the data, how Nissan collected the data (from where or from whom did we receive it), and when and to whom Nissan disclosed the Personal Data for a business purpose in the last 12 months.
Some state laws define the “sale” of Personal Data as any instance of disclosing that data to a Third Party for any benefit, even if no money is exchanged. Where a disclosure is considered a “sale” under state privacy laws in California or elsewhere, we have highlighted these instances by describing the disclosure in Bold Underline.
In addition to the information provided in the chart, please note:
- In the course of business we may unintentionally receive some Personal Data not described below (for example, if you contact our customer support function and include in your email some Personal Information we do not request). Though we try to eliminate any unrequested, unneeded information, there may be cases in which this Personal Data remains in our systems for some period of time.
- In the Data Nissan Collects/Uses column below, we identify certain types of data we collect and use in order to illustrate which types of data points fall within the broad category we actively collect and use. This column does not include every possible example and there may be similar data points that the chart does not explicitly disclose, but we have provided representative examples that explain the most common uses of each type of data described. For example, this column discloses that we may collect and use postal address, which is intended as a general statement that may encompass similar data points, such as current postal address, former postal address, and secondary mailing address.
- Like all companies, Nissan has a legal obligation to share some Personal Data with government entities in certain situations. For example, we are required to share Personal Data such as name and social security number to the IRS when we pay someone (such as a sweepstakes or contest winner). We are also obligated to provide certain limited Personal Data according to the terms of a subpoena, court order, search warrant or if requested by a legal organization in case of a lawsuit. We only supply such information with appropriate documentation, and we provide the minimum amount required to protect our legal status or to meet our compliance or legal requirements.
- Nissan shares some information with our affiliated Nissan companies in order to facilitate business we do together and accomplish our shared business goals. For example, we may share your name and contact information, along with the VIN of a vehicle you have purchased, with our affiliated NMAC organization to facilitate an auto loan you have requested.
- Nissan uses Service Providers to help us with our IT systems, data management, security, and software applications that may hold or interact with Personal Data. We use these Service Providers to help ensure that the data is protected in accordance with high industry standards. We share the Personal Data in most of the broad categories described in the Data Nissan Collects/Uses column with these Service Providers and obtain assurances from those vendors that limit the ways in which they are allowed to use your data.
- Although Nissan uses “sale” below as required by state privacy laws in California and elsewhere, we think you should know that Nissan does not create or sell any customer inference profiles. Nissan does not sell any driving activity data to insurance companies for programs that might directly impact your premiums unless you have consented or asked an insurance company to retrieve this information, nor do we sell personal information to marketing companies to send you advertising for products or services that are not related to Nissan.
- To the extent your phone number is obtained for the specific purpose of an SMS messaging campaign governed by an Application-to-person (A2P) 10 digit long code (10 DLC) registration submitted to the Campaign Registry, your phone number will be used solely pursuant to the terms you consent to when you enroll in that specific offer and not shared with any Third Parties.
| Broad Category of Personal Data as defined in the California Consumer Privacy Act | Data Nissan Collects/Uses | How Nissan Uses the Data | How Nissan Collects the Data | When and to Whom Nissan Discloses the Data *If the disclosure is considered a “sale” under state privacy laws, it appears in Bold and is Underlined. |
|---|---|---|---|---|
Identifiers |
Identifiers that identify a person Examples: |
· Provide products and services · Administer your account(s) and process payments for products and services |
We can receive this information online or offline and receive most of this information directly from consumers and potential customers through our Platforms and other direct interactions, such as customer support, or from a dealer when a vehicle is purchased from them.
|
We use Service Providers to provide services and conduct some of our business activities and may provide or provide access to some identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. We may use Third Party marketing providers to launch advertising campaigns, and we might need to provide them email address and name for each of the intended recipients of the advertising campaign. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose identifiers to Nissan dealerships. Where we share this information with dealerships or Third Parties in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. We may share some limited information, such as IP address, with our network of advertising vendors in a way that could constitute a “sale” under some state laws. |
Identifiers |
Identifiers that identify a vehicle Example: |
In order to use as little Personal Data as possible while still fulfilling necessary services, business activities, and obligations, we often use Vehicle Identification Numbers (VINs) as the primary identifier of a vehicle.
|
We receive VINs primarily through Nissan dealerships, or through direct customer input through our Owner Portal or other online/mobile applications. |
We use Service Providers to provide services and conduct some of our business activities and may provide directly or provide access to vehicle identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose vehicle identifiers to Nissan dealerships. |
Identifiers |
Examples: |
When you visit our websites or mobile applications, those sites typically collect some automated information from your computer, including the IP address. An IP address can give us information about your general location, such as your country or state. We use this information to identify unique visitors to our Platforms, customize Platform experiences, and if you have expressed interest in a vehicle or service, to suggest a dealership that may be close to your general location. |
Your computer browser or device provides us this information directly. |
We may use website data analytics Service Providers to analyze our online data, in which case these Service Providers may have access to your IP address and/or device ID in the course of providing service to us. We may also use advertising Service Providers to help us deliver ads to you on our websites and other websites. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Name |
As referenced above in “Identifiers that identify a person,” we may have and share your name and contact information. We may have a copy of your signature on any legal agreements you have signed with us on your own behalf or on behalf of your company. |
We receive your name and contact information as noted in Identifiers that identify a person. We typically receive your signature through documents you provide to us directly, or through signed documents your employer or the dealership through which you have purchased, leased, or serviced a vehicle provides to us. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. In addition to Service Providers which may receive your name and contact information for purposes disclosed above in “Identifiers that identify a person,” we also may use Service Providers to assist us with business services related to your signature. For example, if you have applied to become a dealership owner, we will ask for your consent for the necessary background check through a signature, which we provide to the Service Provider conducting all or some of the background check. In order to participate together in important services and programs, such as warranty and recall programs, we may provide signatures to Nissan dealerships, as well as other business partners that provide you related services you request and we facilitate. For example, if you enroll in NissanConnect Services and provide your signature on enrollment documentation, we will provide that documentation -including your signature - to our NissanConnect Service Provider, Sirius XM, to confirm that you have authorized your enrollment. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Social Security Number |
In very limited instances where we, for example, make a payment to you, we may collect your social security number so that we can fulfill our legal reporting obligations. If you apply to own a dealership or you operate a business and we agree to conduct business together, we may conduct a background check with your consent that requires we collect your financial information, social security number, passport number, driver’s license number, and/or state identification number. If we offer you a test drive through one of our very limited direct test drive programs, we may collect your driver’s license number and/or insurance policy number. These collections and uses are limited and specific for some activity we are conducting together, such as entering a business relationship, or lending you a vehicle to drive. |
We collect this information directly from you. In the case of background checks, we may receive some information, such as financial information, from background check Service Providers. |
In the case of background checks, we may use Service Providers to conduct this type of service and may provide your information for that purpose. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Education Employment Employment |
If you are a dealership employee or employee of a Third Party with whom Nissan does business, as part of our normal interactions we may receive information about your education and job history. If you are an employee of a Service Provider or other business partner to Nissan, we may receive information about your job role and education as a natural part of our interactions together. For example, you may include a “Dr.” in your email signature line. Nissan does not routinely actively collect this information regarding customers. |
We collect this information directly from you or in the case of dealership employees, from your employer. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Credit, Debit or ATM card number |
If you purchase something from us and use a credit card/debit card/bank card to do so, we collect the necessary information. |
We collect this information directly from you, typically through an online form. |
We do not disclose or share this information except with Service Providers for payment processing |
Protected classification characteristics |
Age Race |
We may collect demographic information about you in order to better understand your needs and how to best communicate with you or to confirm that marketing or feedback surveys are distributed to a balanced or representative segment of our customer base to ensure diversity of responses. |
We collect this information directly from you and through data provider companies. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Commercial information, including records of personal property, products, or services, which have been purchased, obtained, or considered; or records of other purchasing or consuming histories or tendencies |
Records of personal property Products or services, which have been purchased, obtained, or considered Records of other purchasing or consuming histories or tendencies |
We may collect information about vehicles you may own or in which you have expressed interest, and about service that you have obtained through a dealership. We use this information to better understand the quality and performance of our products, to manage our obligations to you as a Nissan owner such as warranty and recalls, and to communicate with you about products we think will interest you. |
We obtain this information from you directly, from dealerships with which you interact, and in limited cases from data provider companies. |
If you have expressed interest in a particular vehicle and requested contact about that vehicle, we share that information with the dealership(s) you request. This sharing may constitute a “sale” under some state laws. We disclose this information to vendors and marketing promotional partners for targeted advertising. |
Internet or other electronic network activity information |
Internet history, including browsing and search history |
We collect information about your visits and interactions with our Platforms (pages you look at, time spent on pages, etc.) in order to better understand how our Platforms are functioning, and in order to understand what products and services may interest you. |
We obtain this information through our Platforms when you visit and interact with them. |
If we conduct marketing through a marketing Service Provider, or through an advertising network, those organizations may receive this type of information.
|
Sensory data, including audio and visual data |
Audio and visual data and recordings of you |
If you call our customer support phone number, we may record your conversation for training purposes. In limited cases, you may voluntarily participate in focus research or activities. With your consent, we may capture your voice or video. If you visit our facilities that have CCTV cameras, your likeness may be captured in our efforts to enhance the safety and security of our employees and visitors. |
We obtain this information through technology during your phone call or visit to our facilities. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. For example, the Service Providers that record calls to our customer support team or the security companies that monitor our CCTV feeds. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Inferences drawn from any Personal Data (excluding Sensitive Data) collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Nissan does not create inferences from Personal Data, nor does Nissan create or receive inferences based on Sensitive Personal Data |
We work with Third Parties and advertising partners to advertise and market to you. This includes these Third Parties using information that they or we know about you, such as general demographic data and shopping/purchasing history, to develop predictions of what products and communications might interest you. We do not use Sensitive Personal Data to develop these models. |
We gather this information directly from you, through your interactions with us and our Platforms, dealerships with which you have interacted, and through data provider companies. |
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation |
Except for Precise Geolocation, only as described above in the rows regarding: Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): DL number |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
We use Service Providers to help us conduct some of our business activities and may need to provide some Sensitive Personal Data in order for them to provide service. With uncommon frequency, Sensitive Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell Sensitive Personal Data or disclose it for targeted advertising.
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, |
Precise Geolocation |
With your consent through your acceptance of Terms of Service of NissanConnect Services or by mobile device, we may collect Precise Geolocation in order to provide location-dependent navigation, and connected vehicle services. We may also use Precise Geolocation to provide location-dependent app services if you have permitted us to do so on your device. Though Nissan does not obtain Geolocation from your device for marketing purposes, we may employ a vendor that uses your mobile device’s Precise Geolocation for advertising purposes with your consent. |
We receive this data with your consent from your vehicle or from your mobile device. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We might also provide geolocation to owners of fleet vehicles (rental cars or cars that a commercial entity owns but provides to its employees), subject to certain contractual and legal restrictions. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.
|
Other Personal and Non-Personal Data |
Information collected directly from connected vehicles Vehicle description General Geolocation Service Data Information about anyone making a NissanConnect Services call from your Vehicle or under your account (including the date, time, and duration of the call and any response agent notes written during a call) |
We use this information: · To Respond to service requests, airbag deployment or severe impact |
We obtain this information directly from your vehicle. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We may provide this information to Affiliates in connection with our attempts to communicate with you or recover your vehicle pursuant to agreements governing the lease or financing of your vehicle.
|
Changes to this Privacy Notice
Categories of Information We Collect, Use and Disclose (Including Use or Disclosure for Targeted Advertising)
The following chart identifies broad categories of Personal Data as defined in the California Consumer Privacy Act (CCPA) and provides information on the specific types of Personal Data within those broad categories that Nissan collects for all U.S. Consumers (as allowed by law) based on your interactions with Nissan and the consent(s) you have provided where needed. The chart also identifies how Nissan uses the data, how Nissan collected the data (from where or from whom did we receive it), and when and to whom Nissan disclosed the Personal Data for a business purpose in the last 12 months.
Some state laws define the “sale” of Personal Data as any instance of disclosing that data to a Third Party for any benefit, even if no money is exchanged. Where a disclosure is considered a “sale” under state privacy laws in California or elsewhere, we have highlighted these instances by describing the disclosure in Bold Underline.
In addition to the information provided in the chart, please note:
- In the course of business we may unintentionally receive some Personal Data not described below (for example, if you contact our customer support function and include in your email some Personal Information we do not request). Though we try to eliminate any unrequested, unneeded information, there may be cases in which this Personal Data remains in our systems for some period of time.
- In the Data Nissan Collects/Uses column below, we identify certain types of data we collect and use in order to illustrate which types of data points fall within the broad category we actively collect and use. This column does not include every possible example and there may be similar data points that the chart does not explicitly disclose, but we have provided representative examples that explain the most common uses of each type of data described. For example, this column discloses that we may collect and use postal address, which is intended as a general statement that may encompass similar data points, such as current postal address, former postal address, and secondary mailing address.
- Like all companies, Nissan has a legal obligation to share some Personal Data with government entities in certain situations. For example, we are required to share Personal Data such as name and social security number to the IRS when we pay someone (such as a sweepstakes or contest winner). We are also obligated to provide certain limited Personal Data according to the terms of a subpoena, court order, search warrant or if requested by a legal organization in case of a lawsuit. We only supply such information with appropriate documentation, and we provide the minimum amount required to protect our legal status or to meet our compliance or legal requirements.
- Nissan shares some information with our affiliated Nissan companies in order to facilitate business we do together and accomplish our shared business goals. For example, we may share your name and contact information, along with the VIN of a vehicle you have purchased, with our affiliated NMAC organization to facilitate an auto loan you have requested.
- Nissan uses Service Providers to help us with our IT systems, data management, security, and software applications that may hold or interact with Personal Data. We use these Service Providers to help ensure that the data is protected in accordance with high industry standards. We share the Personal Data in most of the broad categories described in the Data Nissan Collects/Uses column with these Service Providers and obtain assurances from those vendors that limit the ways in which they are allowed to use your data.
- Although Nissan uses “sale” below as required by state privacy laws in California and elsewhere, we think you should know that Nissan does not create or sell any customer inference profiles. Nissan does not sell any driving activity data to insurance companies for programs that might directly impact your premiums unless you have consented or asked an insurance company to retrieve this information, nor do we sell personal information to marketing companies to send you advertising for products or services that are not related to Nissan.
- To the extent your phone number is obtained for the specific purpose of an SMS messaging campaign governed by an Application-to-person (A2P) 10 digit long code (10 DLC) registration submitted to the Campaign Registry, your phone number will be used solely pursuant to the terms you consent to when you enroll in that specific offer and not shared with any Third Parties.
| Broad Category of Personal Data as defined in the California Consumer Privacy Act | Data Nissan Collects/Uses | How Nissan Uses the Data | How Nissan Collects the Data | When and to Whom Nissan Discloses the Data *If the disclosure is considered a “sale” under state privacy laws, it appears in Bold and is Underlined. |
|---|---|---|---|---|
Identifiers |
Identifiers that identify a person Examples: |
· Provide products and services · Administer your account(s) and process payments for products and services |
We can receive this information online or offline and receive most of this information directly from consumers and potential customers through our Platforms and other direct interactions, such as customer support, or from a dealer when a vehicle is purchased from them.
|
We use Service Providers to provide services and conduct some of our business activities and may provide or provide access to some identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. We may use Third Party marketing providers to launch advertising campaigns, and we might need to provide them email address and name for each of the intended recipients of the advertising campaign. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose identifiers to Nissan dealerships. Where we share this information with dealerships or Third Parties in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. We may share some limited information, such as IP address, with our network of advertising vendors in a way that could constitute a “sale” under some state laws. |
Identifiers |
Identifiers that identify a vehicle Example: |
In order to use as little Personal Data as possible while still fulfilling necessary services, business activities, and obligations, we often use Vehicle Identification Numbers (VINs) as the primary identifier of a vehicle.
|
We receive VINs primarily through Nissan dealerships, or through direct customer input through our Owner Portal or other online/mobile applications. |
We use Service Providers to provide services and conduct some of our business activities and may provide directly or provide access to vehicle identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose vehicle identifiers to Nissan dealerships. |
Identifiers |
Examples: |
When you visit our websites or mobile applications, those sites typically collect some automated information from your computer, including the IP address. An IP address can give us information about your general location, such as your country or state. We use this information to identify unique visitors to our Platforms, customize Platform experiences, and if you have expressed interest in a vehicle or service, to suggest a dealership that may be close to your general location. |
Your computer browser or device provides us this information directly. |
We may use website data analytics Service Providers to analyze our online data, in which case these Service Providers may have access to your IP address and/or device ID in the course of providing service to us. We may also use advertising Service Providers to help us deliver ads to you on our websites and other websites. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Name |
As referenced above in “Identifiers that identify a person,” we may have and share your name and contact information. We may have a copy of your signature on any legal agreements you have signed with us on your own behalf or on behalf of your company. |
We receive your name and contact information as noted in Identifiers that identify a person. We typically receive your signature through documents you provide to us directly, or through signed documents your employer or the dealership through which you have purchased, leased, or serviced a vehicle provides to us. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. In addition to Service Providers which may receive your name and contact information for purposes disclosed above in “Identifiers that identify a person,” we also may use Service Providers to assist us with business services related to your signature. For example, if you have applied to become a dealership owner, we will ask for your consent for the necessary background check through a signature, which we provide to the Service Provider conducting all or some of the background check. In order to participate together in important services and programs, such as warranty and recall programs, we may provide signatures to Nissan dealerships, as well as other business partners that provide you related services you request and we facilitate. For example, if you enroll in NissanConnect Services and provide your signature on enrollment documentation, we will provide that documentation -including your signature - to our NissanConnect Service Provider, Sirius XM, to confirm that you have authorized your enrollment. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Social Security Number |
In very limited instances where we, for example, make a payment to you, we may collect your social security number so that we can fulfill our legal reporting obligations. If you apply to own a dealership or you operate a business and we agree to conduct business together, we may conduct a background check with your consent that requires we collect your financial information, social security number, passport number, driver’s license number, and/or state identification number. If we offer you a test drive through one of our very limited direct test drive programs, we may collect your driver’s license number and/or insurance policy number. These collections and uses are limited and specific for some activity we are conducting together, such as entering a business relationship, or lending you a vehicle to drive. |
We collect this information directly from you. In the case of background checks, we may receive some information, such as financial information, from background check Service Providers. |
In the case of background checks, we may use Service Providers to conduct this type of service and may provide your information for that purpose. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Education Employment Employment |
If you are a dealership employee or employee of a Third Party with whom Nissan does business, as part of our normal interactions we may receive information about your education and job history. If you are an employee of a Service Provider or other business partner to Nissan, we may receive information about your job role and education as a natural part of our interactions together. For example, you may include a “Dr.” in your email signature line. Nissan does not routinely actively collect this information regarding customers. |
We collect this information directly from you or in the case of dealership employees, from your employer. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Credit, Debit or ATM card number |
If you purchase something from us and use a credit card/debit card/bank card to do so, we collect the necessary information. |
We collect this information directly from you, typically through an online form. |
We do not disclose or share this information except with Service Providers for payment processing |
Protected classification characteristics |
Age Race |
We may collect demographic information about you in order to better understand your needs and how to best communicate with you or to confirm that marketing or feedback surveys are distributed to a balanced or representative segment of our customer base to ensure diversity of responses. |
We collect this information directly from you and through data provider companies. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Commercial information, including records of personal property, products, or services, which have been purchased, obtained, or considered; or records of other purchasing or consuming histories or tendencies |
Records of personal property Products or services, which have been purchased, obtained, or considered Records of other purchasing or consuming histories or tendencies |
We may collect information about vehicles you may own or in which you have expressed interest, and about service that you have obtained through a dealership. We use this information to better understand the quality and performance of our products, to manage our obligations to you as a Nissan owner such as warranty and recalls, and to communicate with you about products we think will interest you. |
We obtain this information from you directly, from dealerships with which you interact, and in limited cases from data provider companies. |
If you have expressed interest in a particular vehicle and requested contact about that vehicle, we share that information with the dealership(s) you request. This sharing may constitute a “sale” under some state laws. We disclose this information to vendors and marketing promotional partners for targeted advertising. |
Internet or other electronic network activity information |
Internet history, including browsing and search history |
We collect information about your visits and interactions with our Platforms (pages you look at, time spent on pages, etc.) in order to better understand how our Platforms are functioning, and in order to understand what products and services may interest you. |
We obtain this information through our Platforms when you visit and interact with them. |
If we conduct marketing through a marketing Service Provider, or through an advertising network, those organizations may receive this type of information.
|
Sensory data, including audio and visual data |
Audio and visual data and recordings of you |
If you call our customer support phone number, we may record your conversation for training purposes. In limited cases, you may voluntarily participate in focus research or activities. With your consent, we may capture your voice or video. If you visit our facilities that have CCTV cameras, your likeness may be captured in our efforts to enhance the safety and security of our employees and visitors. |
We obtain this information through technology during your phone call or visit to our facilities. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. For example, the Service Providers that record calls to our customer support team or the security companies that monitor our CCTV feeds. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Inferences drawn from any Personal Data (excluding Sensitive Data) collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Nissan does not create inferences from Personal Data, nor does Nissan create or receive inferences based on Sensitive Personal Data |
We work with Third Parties and advertising partners to advertise and market to you. This includes these Third Parties using information that they or we know about you, such as general demographic data and shopping/purchasing history, to develop predictions of what products and communications might interest you. We do not use Sensitive Personal Data to develop these models. |
We gather this information directly from you, through your interactions with us and our Platforms, dealerships with which you have interacted, and through data provider companies. |
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation |
Except for Precise Geolocation, only as described above in the rows regarding: Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): DL number |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
We use Service Providers to help us conduct some of our business activities and may need to provide some Sensitive Personal Data in order for them to provide service. With uncommon frequency, Sensitive Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell Sensitive Personal Data or disclose it for targeted advertising.
|
Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, |
Precise Geolocation |
With your consent through your acceptance of Terms of Service of NissanConnect Services or by mobile device, we may collect Precise Geolocation in order to provide location-dependent navigation, and connected vehicle services. We may also use Precise Geolocation to provide location-dependent app services if you have permitted us to do so on your device. Though Nissan does not obtain Geolocation from your device for marketing purposes, we may employ a vendor that uses your mobile device’s Precise Geolocation for advertising purposes with your consent. |
We receive this data with your consent from your vehicle or from your mobile device. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We might also provide geolocation to owners of fleet vehicles (rental cars or cars that a commercial entity owns but provides to its employees), subject to certain contractual and legal restrictions. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.
|
Other Personal and Non-Personal Data |
Information collected directly from connected vehicles Vehicle description General Geolocation Service Data Information about anyone making a NissanConnect Services call from your Vehicle or under your account (including the date, time, and duration of the call and any response agent notes written during a call) |
We use this information: · To Respond to service requests, airbag deployment or severe impact |
We obtain this information directly from your vehicle. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We may provide this information to Affiliates in connection with our attempts to communicate with you or recover your vehicle pursuant to agreements governing the lease or financing of your vehicle.
|
Related Terms and Privacy Notices
Categories of Information We Collect, Use and Disclose (Including Use or Disclosure for Targeted Advertising)
The following chart identifies broad categories of Personal Data as defined in the California Consumer Privacy Act (CCPA) and provides information on the specific types of Personal Data within those broad categories that Nissan collects for all U.S. Consumers (as allowed by law) based on your interactions with Nissan and the consent(s) you have provided where needed. The chart also identifies how Nissan uses the data, how Nissan collected the data (from where or from whom did we receive it), and when and to whom Nissan disclosed the Personal Data for a business purpose in the last 12 months.
Some state laws define the “sale” of Personal Data as any instance of disclosing that data to a Third Party for any benefit, even if no money is exchanged. Where a disclosure is considered a “sale” under state privacy laws in California or elsewhere, we have highlighted these instances by describing the disclosure in Bold Underline.
In addition to the information provided in the chart, please note:
- In the course of business we may unintentionally receive some Personal Data not described below (for example, if you contact our customer support function and include in your email some Personal Information we do not request). Though we try to eliminate any unrequested, unneeded information, there may be cases in which this Personal Data remains in our systems for some period of time.
- In the Data Nissan Collects/Uses column below, we identify certain types of data we collect and use in order to illustrate which types of data points fall within the broad category we actively collect and use. This column does not include every possible example and there may be similar data points that the chart does not explicitly disclose, but we have provided representative examples that explain the most common uses of each type of data described. For example, this column discloses that we may collect and use postal address, which is intended as a general statement that may encompass similar data points, such as current postal address, former postal address, and secondary mailing address.
- Like all companies, Nissan has a legal obligation to share some Personal Data with government entities in certain situations. For example, we are required to share Personal Data such as name and social security number to the IRS when we pay someone (such as a sweepstakes or contest winner). We are also obligated to provide certain limited Personal Data according to the terms of a subpoena, court order, search warrant or if requested by a legal organization in case of a lawsuit. We only supply such information with appropriate documentation, and we provide the minimum amount required to protect our legal status or to meet our compliance or legal requirements.
- Nissan shares some information with our affiliated Nissan companies in order to facilitate business we do together and accomplish our shared business goals. For example, we may share your name and contact information, along with the VIN of a vehicle you have purchased, with our affiliated NMAC organization to facilitate an auto loan you have requested.
- Nissan uses Service Providers to help us with our IT systems, data management, security, and software applications that may hold or interact with Personal Data. We use these Service Providers to help ensure that the data is protected in accordance with high industry standards. We share the Personal Data in most of the broad categories described in the Data Nissan Collects/Uses column with these Service Providers and obtain assurances from those vendors that limit the ways in which they are allowed to use your data.
- Although Nissan uses “sale” below as required by state privacy laws in California and elsewhere, we think you should know that Nissan does not create or sell any customer inference profiles. Nissan does not sell any driving activity data to insurance companies for programs that might directly impact your premiums unless you have consented or asked an insurance company to retrieve this information, nor do we sell personal information to marketing companies to send you advertising for products or services that are not related to Nissan.
- To the extent your phone number is obtained for the specific purpose of an SMS messaging campaign governed by an Application-to-person (A2P) 10 digit long code (10 DLC) registration submitted to the Campaign Registry, your phone number will be used solely pursuant to the terms you consent to when you enroll in that specific offer and not shared with any Third Parties.
| Broad Category of Personal Data as defined in the California Consumer Privacy Act | Data Nissan Collects/Uses | How Nissan Uses the Data | How Nissan Collects the Data | When and to Whom Nissan Discloses the Data *If the disclosure is considered a “sale” under state privacy laws, it appears in Bold and is Underlined. |
|---|---|---|---|---|
Identifiers |
Identifiers that identify a person Examples: |
· Provide products and services · Administer your account(s) and process payments for products and services |
We can receive this information online or offline and receive most of this information directly from consumers and potential customers through our Platforms and other direct interactions, such as customer support, or from a dealer when a vehicle is purchased from them.
|
We use Service Providers to provide services and conduct some of our business activities and may provide or provide access to some identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. We may use Third Party marketing providers to launch advertising campaigns, and we might need to provide them email address and name for each of the intended recipients of the advertising campaign. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose identifiers to Nissan dealerships. Where we share this information with dealerships or Third Parties in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. We may share some limited information, such as IP address, with our network of advertising vendors in a way that could constitute a “sale” under some state laws. |
Identifiers |
Identifiers that identify a vehicle Example: |
In order to use as little Personal Data as possible while still fulfilling necessary services, business activities, and obligations, we often use Vehicle Identification Numbers (VINs) as the primary identifier of a vehicle.
|
We receive VINs primarily through Nissan dealerships, or through direct customer input through our Owner Portal or other online/mobile applications. |
We use Service Providers to provide services and conduct some of our business activities and may provide directly or provide access to vehicle identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose vehicle identifiers to Nissan dealerships. |
Identifiers |
Examples: |
When you visit our websites or mobile applications, those sites typically collect some automated information from your computer, including the IP address. An IP address can give us information about your general location, such as your country or state. We use this information to identify unique visitors to our Platforms, customize Platform experiences, and if you have expressed interest in a vehicle or service, to suggest a dealership that may be close to your general location. |
Your computer browser or device provides us this information directly. |
We may use website data analytics Service Providers to analyze our online data, in which case these Service Providers may have access to your IP address and/or device ID in the course of providing service to us. We may also use advertising Service Providers to help us deliver ads to you on our websites and other websites. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Name |
As referenced above in “Identifiers that identify a person,” we may have and share your name and contact information. We may have a copy of your signature on any legal agreements you have signed with us on your own behalf or on behalf of your company. |
We receive your name and contact information as noted in Identifiers that identify a person. We typically receive your signature through documents you provide to us directly, or through signed documents your employer or the dealership through which you have purchased, leased, or serviced a vehicle provides to us. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. In addition to Service Providers which may receive your name and contact information for purposes disclosed above in “Identifiers that identify a person,” we also may use Service Providers to assist us with business services related to your signature. For example, if you have applied to become a dealership owner, we will ask for your consent for the necessary background check through a signature, which we provide to the Service Provider conducting all or some of the background check. In order to participate together in important services and programs, such as warranty and recall programs, we may provide signatures to Nissan dealerships, as well as other business partners that provide you related services you request and we facilitate. For example, if you enroll in NissanConnect Services and provide your signature on enrollment documentation, we will provide that documentation -including your signature - to our NissanConnect Service Provider, Sirius XM, to confirm that you have authorized your enrollment. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Social Security Number |
In very limited instances where we, for example, make a payment to you, we may collect your social security number so that we can fulfill our legal reporting obligations. If you apply to own a dealership or you operate a business and we agree to conduct business together, we may conduct a background check with your consent that requires we collect your financial information, social security number, passport number, driver’s license number, and/or state identification number. If we offer you a test drive through one of our very limited direct test drive programs, we may collect your driver’s license number and/or insurance policy number. These collections and uses are limited and specific for some activity we are conducting together, such as entering a business relationship, or lending you a vehicle to drive. |
We collect this information directly from you. In the case of background checks, we may receive some information, such as financial information, from background check Service Providers. |
In the case of background checks, we may use Service Providers to conduct this type of service and may provide your information for that purpose. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Education Employment Employment |
If you are a dealership employee or employee of a Third Party with whom Nissan does business, as part of our normal interactions we may receive information about your education and job history. If you are an employee of a Service Provider or other business partner to Nissan, we may receive information about your job role and education as a natural part of our interactions together. For example, you may include a “Dr.” in your email signature line. Nissan does not routinely actively collect this information regarding customers. |
We collect this information directly from you or in the case of dealership employees, from your employer. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Credit, Debit or ATM card number |
If you purchase something from us and use a credit card/debit card/bank card to do so, we collect the necessary information. |
We collect this information directly from you, typically through an online form. |
We do not disclose or share this information except with Service Providers for payment processing |
Protected classification characteristics |
Age Race |
We may collect demographic information about you in order to better understand your needs and how to best communicate with you or to confirm that marketing or feedback surveys are distributed to a balanced or representative segment of our customer base to ensure diversity of responses. |
We collect this information directly from you and through data provider companies. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Commercial information, including records of personal property, products, or services, which have been purchased, obtained, or considered; or records of other purchasing or consuming histories or tendencies |
Records of personal property Products or services, which have been purchased, obtained, or considered Records of other purchasing or consuming histories or tendencies |
We may collect information about vehicles you may own or in which you have expressed interest, and about service that you have obtained through a dealership. We use this information to better understand the quality and performance of our products, to manage our obligations to you as a Nissan owner such as warranty and recalls, and to communicate with you about products we think will interest you. |
We obtain this information from you directly, from dealerships with which you interact, and in limited cases from data provider companies. |
If you have expressed interest in a particular vehicle and requested contact about that vehicle, we share that information with the dealership(s) you request. This sharing may constitute a “sale” under some state laws. We disclose this information to vendors and marketing promotional partners for targeted advertising. |
Internet or other electronic network activity information |
Internet history, including browsing and search history |
We collect information about your visits and interactions with our Platforms (pages you look at, time spent on pages, etc.) in order to better understand how our Platforms are functioning, and in order to understand what products and services may interest you. |
We obtain this information through our Platforms when you visit and interact with them. |
If we conduct marketing through a marketing Service Provider, or through an advertising network, those organizations may receive this type of information.
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Sensory data, including audio and visual data |
Audio and visual data and recordings of you |
If you call our customer support phone number, we may record your conversation for training purposes. In limited cases, you may voluntarily participate in focus research or activities. With your consent, we may capture your voice or video. If you visit our facilities that have CCTV cameras, your likeness may be captured in our efforts to enhance the safety and security of our employees and visitors. |
We obtain this information through technology during your phone call or visit to our facilities. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. For example, the Service Providers that record calls to our customer support team or the security companies that monitor our CCTV feeds. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Inferences drawn from any Personal Data (excluding Sensitive Data) collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Nissan does not create inferences from Personal Data, nor does Nissan create or receive inferences based on Sensitive Personal Data |
We work with Third Parties and advertising partners to advertise and market to you. This includes these Third Parties using information that they or we know about you, such as general demographic data and shopping/purchasing history, to develop predictions of what products and communications might interest you. We do not use Sensitive Personal Data to develop these models. |
We gather this information directly from you, through your interactions with us and our Platforms, dealerships with which you have interacted, and through data provider companies. |
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Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation |
Except for Precise Geolocation, only as described above in the rows regarding: Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): DL number |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
We use Service Providers to help us conduct some of our business activities and may need to provide some Sensitive Personal Data in order for them to provide service. With uncommon frequency, Sensitive Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell Sensitive Personal Data or disclose it for targeted advertising.
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Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, |
Precise Geolocation |
With your consent through your acceptance of Terms of Service of NissanConnect Services or by mobile device, we may collect Precise Geolocation in order to provide location-dependent navigation, and connected vehicle services. We may also use Precise Geolocation to provide location-dependent app services if you have permitted us to do so on your device. Though Nissan does not obtain Geolocation from your device for marketing purposes, we may employ a vendor that uses your mobile device’s Precise Geolocation for advertising purposes with your consent. |
We receive this data with your consent from your vehicle or from your mobile device. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We might also provide geolocation to owners of fleet vehicles (rental cars or cars that a commercial entity owns but provides to its employees), subject to certain contractual and legal restrictions. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.
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Other Personal and Non-Personal Data |
Information collected directly from connected vehicles Vehicle description General Geolocation Service Data Information about anyone making a NissanConnect Services call from your Vehicle or under your account (including the date, time, and duration of the call and any response agent notes written during a call) |
We use this information: · To Respond to service requests, airbag deployment or severe impact |
We obtain this information directly from your vehicle. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We may provide this information to Affiliates in connection with our attempts to communicate with you or recover your vehicle pursuant to agreements governing the lease or financing of your vehicle.
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How to Contact Us
Categories of Information We Collect, Use and Disclose (Including Use or Disclosure for Targeted Advertising)
The following chart identifies broad categories of Personal Data as defined in the California Consumer Privacy Act (CCPA) and provides information on the specific types of Personal Data within those broad categories that Nissan collects for all U.S. Consumers (as allowed by law) based on your interactions with Nissan and the consent(s) you have provided where needed. The chart also identifies how Nissan uses the data, how Nissan collected the data (from where or from whom did we receive it), and when and to whom Nissan disclosed the Personal Data for a business purpose in the last 12 months.
Some state laws define the “sale” of Personal Data as any instance of disclosing that data to a Third Party for any benefit, even if no money is exchanged. Where a disclosure is considered a “sale” under state privacy laws in California or elsewhere, we have highlighted these instances by describing the disclosure in Bold Underline.
In addition to the information provided in the chart, please note:
- In the course of business we may unintentionally receive some Personal Data not described below (for example, if you contact our customer support function and include in your email some Personal Information we do not request). Though we try to eliminate any unrequested, unneeded information, there may be cases in which this Personal Data remains in our systems for some period of time.
- In the Data Nissan Collects/Uses column below, we identify certain types of data we collect and use in order to illustrate which types of data points fall within the broad category we actively collect and use. This column does not include every possible example and there may be similar data points that the chart does not explicitly disclose, but we have provided representative examples that explain the most common uses of each type of data described. For example, this column discloses that we may collect and use postal address, which is intended as a general statement that may encompass similar data points, such as current postal address, former postal address, and secondary mailing address.
- Like all companies, Nissan has a legal obligation to share some Personal Data with government entities in certain situations. For example, we are required to share Personal Data such as name and social security number to the IRS when we pay someone (such as a sweepstakes or contest winner). We are also obligated to provide certain limited Personal Data according to the terms of a subpoena, court order, search warrant or if requested by a legal organization in case of a lawsuit. We only supply such information with appropriate documentation, and we provide the minimum amount required to protect our legal status or to meet our compliance or legal requirements.
- Nissan shares some information with our affiliated Nissan companies in order to facilitate business we do together and accomplish our shared business goals. For example, we may share your name and contact information, along with the VIN of a vehicle you have purchased, with our affiliated NMAC organization to facilitate an auto loan you have requested.
- Nissan uses Service Providers to help us with our IT systems, data management, security, and software applications that may hold or interact with Personal Data. We use these Service Providers to help ensure that the data is protected in accordance with high industry standards. We share the Personal Data in most of the broad categories described in the Data Nissan Collects/Uses column with these Service Providers and obtain assurances from those vendors that limit the ways in which they are allowed to use your data.
- Although Nissan uses “sale” below as required by state privacy laws in California and elsewhere, we think you should know that Nissan does not create or sell any customer inference profiles. Nissan does not sell any driving activity data to insurance companies for programs that might directly impact your premiums unless you have consented or asked an insurance company to retrieve this information, nor do we sell personal information to marketing companies to send you advertising for products or services that are not related to Nissan.
- To the extent your phone number is obtained for the specific purpose of an SMS messaging campaign governed by an Application-to-person (A2P) 10 digit long code (10 DLC) registration submitted to the Campaign Registry, your phone number will be used solely pursuant to the terms you consent to when you enroll in that specific offer and not shared with any Third Parties.
| Broad Category of Personal Data as defined in the California Consumer Privacy Act | Data Nissan Collects/Uses | How Nissan Uses the Data | How Nissan Collects the Data | When and to Whom Nissan Discloses the Data *If the disclosure is considered a “sale” under state privacy laws, it appears in Bold and is Underlined. |
|---|---|---|---|---|
Identifiers |
Identifiers that identify a person Examples: |
· Provide products and services · Administer your account(s) and process payments for products and services |
We can receive this information online or offline and receive most of this information directly from consumers and potential customers through our Platforms and other direct interactions, such as customer support, or from a dealer when a vehicle is purchased from them.
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We use Service Providers to provide services and conduct some of our business activities and may provide or provide access to some identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. We may use Third Party marketing providers to launch advertising campaigns, and we might need to provide them email address and name for each of the intended recipients of the advertising campaign. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose identifiers to Nissan dealerships. Where we share this information with dealerships or Third Parties in service of joint marketing programs, this sharing can also constitute a “sale” under some state laws. We may share some limited information, such as IP address, with our network of advertising vendors in a way that could constitute a “sale” under some state laws. |
Identifiers |
Identifiers that identify a vehicle Example: |
In order to use as little Personal Data as possible while still fulfilling necessary services, business activities, and obligations, we often use Vehicle Identification Numbers (VINs) as the primary identifier of a vehicle.
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We receive VINs primarily through Nissan dealerships, or through direct customer input through our Owner Portal or other online/mobile applications. |
We use Service Providers to provide services and conduct some of our business activities and may provide directly or provide access to vehicle identifiers in order for them to provide us service. Examples of Service Providers to which we may provide identifier information include marketing vendors, vendors that host data or software applications that Nissan uses in its business, and data analytics vendors. In order to participate together in important services and programs, such as warranty and recall programs, we may disclose vehicle identifiers to Nissan dealerships. |
Identifiers |
Examples: |
When you visit our websites or mobile applications, those sites typically collect some automated information from your computer, including the IP address. An IP address can give us information about your general location, such as your country or state. We use this information to identify unique visitors to our Platforms, customize Platform experiences, and if you have expressed interest in a vehicle or service, to suggest a dealership that may be close to your general location. |
Your computer browser or device provides us this information directly. |
We may use website data analytics Service Providers to analyze our online data, in which case these Service Providers may have access to your IP address and/or device ID in the course of providing service to us. We may also use advertising Service Providers to help us deliver ads to you on our websites and other websites. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Name |
As referenced above in “Identifiers that identify a person,” we may have and share your name and contact information. We may have a copy of your signature on any legal agreements you have signed with us on your own behalf or on behalf of your company. |
We receive your name and contact information as noted in Identifiers that identify a person. We typically receive your signature through documents you provide to us directly, or through signed documents your employer or the dealership through which you have purchased, leased, or serviced a vehicle provides to us. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. In addition to Service Providers which may receive your name and contact information for purposes disclosed above in “Identifiers that identify a person,” we also may use Service Providers to assist us with business services related to your signature. For example, if you have applied to become a dealership owner, we will ask for your consent for the necessary background check through a signature, which we provide to the Service Provider conducting all or some of the background check. In order to participate together in important services and programs, such as warranty and recall programs, we may provide signatures to Nissan dealerships, as well as other business partners that provide you related services you request and we facilitate. For example, if you enroll in NissanConnect Services and provide your signature on enrollment documentation, we will provide that documentation -including your signature - to our NissanConnect Service Provider, Sirius XM, to confirm that you have authorized your enrollment. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Social Security Number |
In very limited instances where we, for example, make a payment to you, we may collect your social security number so that we can fulfill our legal reporting obligations. If you apply to own a dealership or you operate a business and we agree to conduct business together, we may conduct a background check with your consent that requires we collect your financial information, social security number, passport number, driver’s license number, and/or state identification number. If we offer you a test drive through one of our very limited direct test drive programs, we may collect your driver’s license number and/or insurance policy number. These collections and uses are limited and specific for some activity we are conducting together, such as entering a business relationship, or lending you a vehicle to drive. |
We collect this information directly from you. In the case of background checks, we may receive some information, such as financial information, from background check Service Providers. |
In the case of background checks, we may use Service Providers to conduct this type of service and may provide your information for that purpose. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Education Employment Employment |
If you are a dealership employee or employee of a Third Party with whom Nissan does business, as part of our normal interactions we may receive information about your education and job history. If you are an employee of a Service Provider or other business partner to Nissan, we may receive information about your job role and education as a natural part of our interactions together. For example, you may include a “Dr.” in your email signature line. Nissan does not routinely actively collect this information regarding customers. |
We collect this information directly from you or in the case of dealership employees, from your employer. |
We use Service Providers to provide services to you and to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Credit, Debit or ATM card number |
If you purchase something from us and use a credit card/debit card/bank card to do so, we collect the necessary information. |
We collect this information directly from you, typically through an online form. |
We do not disclose or share this information except with Service Providers for payment processing |
Protected classification characteristics |
Age Race |
We may collect demographic information about you in order to better understand your needs and how to best communicate with you or to confirm that marketing or feedback surveys are distributed to a balanced or representative segment of our customer base to ensure diversity of responses. |
We collect this information directly from you and through data provider companies. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Commercial information, including records of personal property, products, or services, which have been purchased, obtained, or considered; or records of other purchasing or consuming histories or tendencies |
Records of personal property Products or services, which have been purchased, obtained, or considered Records of other purchasing or consuming histories or tendencies |
We may collect information about vehicles you may own or in which you have expressed interest, and about service that you have obtained through a dealership. We use this information to better understand the quality and performance of our products, to manage our obligations to you as a Nissan owner such as warranty and recalls, and to communicate with you about products we think will interest you. |
We obtain this information from you directly, from dealerships with which you interact, and in limited cases from data provider companies. |
If you have expressed interest in a particular vehicle and requested contact about that vehicle, we share that information with the dealership(s) you request. This sharing may constitute a “sale” under some state laws. We disclose this information to vendors and marketing promotional partners for targeted advertising. |
Internet or other electronic network activity information |
Internet history, including browsing and search history |
We collect information about your visits and interactions with our Platforms (pages you look at, time spent on pages, etc.) in order to better understand how our Platforms are functioning, and in order to understand what products and services may interest you. |
We obtain this information through our Platforms when you visit and interact with them. |
If we conduct marketing through a marketing Service Provider, or through an advertising network, those organizations may receive this type of information.
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Sensory data, including audio and visual data |
Audio and visual data and recordings of you |
If you call our customer support phone number, we may record your conversation for training purposes. In limited cases, you may voluntarily participate in focus research or activities. With your consent, we may capture your voice or video. If you visit our facilities that have CCTV cameras, your likeness may be captured in our efforts to enhance the safety and security of our employees and visitors. |
We obtain this information through technology during your phone call or visit to our facilities. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. For example, the Service Providers that record calls to our customer support team or the security companies that monitor our CCTV feeds. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. |
Inferences drawn from any Personal Data (excluding Sensitive Data) collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Nissan does not create inferences from Personal Data, nor does Nissan create or receive inferences based on Sensitive Personal Data |
We work with Third Parties and advertising partners to advertise and market to you. This includes these Third Parties using information that they or we know about you, such as general demographic data and shopping/purchasing history, to develop predictions of what products and communications might interest you. We do not use Sensitive Personal Data to develop these models. |
We gather this information directly from you, through your interactions with us and our Platforms, dealerships with which you have interacted, and through data provider companies. |
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Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, precise geolocation |
Except for Precise Geolocation, only as described above in the rows regarding: Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): DL number |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
Please see descriptions above in rows regarding: Identifiers and Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
We use Service Providers to help us conduct some of our business activities and may need to provide some Sensitive Personal Data in order for them to provide service. With uncommon frequency, Sensitive Personal Data may be provided to a Third Party in response to legal process such as subpoena, court order, or litigation discovery request. Nissan does not sell Sensitive Personal Data or disclose it for targeted advertising.
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Sensitive Personal Data, including driver’s license number, national or state identification number, citizenship status, immigration status, |
Precise Geolocation |
With your consent through your acceptance of Terms of Service of NissanConnect Services or by mobile device, we may collect Precise Geolocation in order to provide location-dependent navigation, and connected vehicle services. We may also use Precise Geolocation to provide location-dependent app services if you have permitted us to do so on your device. Though Nissan does not obtain Geolocation from your device for marketing purposes, we may employ a vendor that uses your mobile device’s Precise Geolocation for advertising purposes with your consent. |
We receive this data with your consent from your vehicle or from your mobile device. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We might also provide geolocation to owners of fleet vehicles (rental cars or cars that a commercial entity owns but provides to its employees), subject to certain contractual and legal restrictions. With uncommon frequency, this Personal Data may be provided a Third Party in response to legal process such as subpoena, court order, or litigation discovery request.
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Other Personal and Non-Personal Data |
Information collected directly from connected vehicles Vehicle description General Geolocation Service Data Information about anyone making a NissanConnect Services call from your Vehicle or under your account (including the date, time, and duration of the call and any response agent notes written during a call) |
We use this information: · To Respond to service requests, airbag deployment or severe impact |
We obtain this information directly from your vehicle. |
We use Service Providers to help us conduct some of our business activities and may need to provide some Personal Data in order for them to provide service. We may provide this information to Affiliates in connection with our attempts to communicate with you or recover your vehicle pursuant to agreements governing the lease or financing of your vehicle.
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